Transcript of "Group7 Electronic miscommunication"
Anneleen De Coster - Ben De Coninck - Eline Derriks - Elke Paulissen - Erik Sevenans - Filip Van Uytsel -Group 7 Janelle Nuyts - Jan Boelanders - Liesbeth Schepers - Matthias De Boodt - Pieter Haeck - Stefano Moi - Tom Op’t Roodt - Thomas Van Ryckeghem - Wouter Wouters - Yaiza Saez - Vega Fernandez Martin
Electronic Mis communication Anneleen De Coster - Ben De Coninck - Eline Derriks - Elke Paulissen - Erik Sevenans - Filip Van Uytsel -Group 7 Janelle Nuyts - Jan Boelanders - Liesbeth Schepers - Matthias De Boodt - Pieter Haeck - Stefano Moi - Tom Op’t Roodt - Thomas Van Ryckeghem - Wouter Wouters - Yaiza Saez - Vega Fernandez Martin
People about Communication Technology & Email“I think it is great thatpeople can use moderncommunicationtechnology to reach meanytime, anywhere” “But don’t you get me started about email… email’s a %@§*$!”
Example EmailFrom: Thomas_harding@atos.comTo: sarah_walker@ﬁnance.atos.com, firstname.lastname@example.org, email@example.comCC: devon_woodcomb@ﬁnance.atos.com, firstname.lastname@example.org, … and 27 othersSent: October 17th 2010, 13:10:48Subject: RE: IMPORTANT: read this!Charles, Sarah. I have been waiting for three hours since my last message for youto upload the most recent version of the BACUS-proposal. The ﬁnancialstatements must be updated ASAP, or we will get into serious problems. What didour legal department say about our ﬁrst draft of the proposal? Their remarksshould be taken into account immediately! I WANT THE RESULTS IN MY INBOXBY 16:00!John, how for are you with the follow-up of our newer trainees? Remind themthat they have to be in the ofﬁce an hour early tomorrow, so we can start theﬁrst SAP-training session on time. There will be SEVERE CONSEQUENCES forlate-comers. Also, can you come by my ofﬁce before you go home tonight?
SourcesPapersByron, K. (2008). Carrying too heavy a load? The Landry, E.M. (2000). Scrolling Around the NewCommunication and Miscommunication of Emotion by Organization: The Potential for Conﬂict in the On-LineEmail. Academy of Management Review, 33(2), 309-327. Environment. Negotiation Journal, 16(2), 133-142.Jackson, T.W., & van den Hoof, B. (2012). Understanding the van Veenen, J. (2010). Dealing with Miscommunication,Factors that Effect Information Overload and Distrust, and Emotions in Online Dispute Resolution.Miscommunication within the Workplace. Journal of TISCO Working Paper Series on Access to Justice, DisputeEmerging Trends in Computing and Information Sciences, 3 Resolution, and Conﬂict System Design, 4,(8), 1240-1252. Burgess, A., Jackson, T., & Edwards, J. (2005). Email training signiﬁcantly reduces email defects. International Journal ofBarley, S.R., Meyerson, D.E., & Grodal, S. (2011). E-mail as a Information Management, 25(1), 71-83.Source and Symbol of Stress. Organization Science, 22(4),887-906. Shannon, M.P. (2011). Supervising Your Team Electronically: E-mail Dos and Don’ts. Law Practice Magazine, 37(2),Burkell, J., & Kerr, I.R. (2000). Electronic Miscommunicationand the Defamatory Sense. Canadian Journal of Law andSociety, 15, 81-110.Rockmann K.W. & Northcraft, G.B. (2008). To be or not to Booksbe trusted: The inﬂuence of media richness on defection Robbins, S.P., & Judge, T.A. (2013). Organizationaland deception. Organizational Behavior and Human Behavior. Boston: PearsonDecision Processes, 107, 106-122.
SourcesOther SourcesBlodget, H. (2011). BOMBSHELL: Huge Company Bans Internal Email, Switches Totally To Facebook-Type-Stuff AndInstant Messaging. http://www.businessinsider.com/company-bans-email-2011-12, 04 December, accessed09.11.2012.Allen, P. (2011). One of biggest information technology companies in the world to abolish e-mails. http://www.dailymail.co.uk/news/article-2067520/One-biggest-IT-companies-world-abolish-emails.html, 30 November,accessed 09.11.2012.Kim, S. (2011). Tech Firm Implements Employee ‘Zero Email’ Policy. http://abcnews.go.com/blogs/business/2011/11/tech-company-implements-employee-zero-email-policy/, 29 November, accessed 09.11.2012.Griggs, B. (2011). Tech ﬁrm wants to ban ofﬁce e-mail. http://edition.cnn.com/2011/12/05/tech/web/atos-ofﬁce-e-mail-ban/index.html, 6 December, accessed 09.11.2012.Winckelmans, W., & Van Driessche, W. (2011). Lieten blundert SP.A vernieling in. http://www.standaard.be/artikel/detail.aspx?artikelid=P736BUI3, 19 February, accessed 06.11.2012.