Youthline New Zealand

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  • Youthline began in 1970 to address the fact that many young people were not accessing existing health and social services. It was designed as a way to support and refer young people and their familiesFrom the beginning Youthline involved young people in leadership development programmes and they acquired skills so that they give back to the community effecting create positive change
  • Youthline New Zealand

    1. 1. Nao GuyInformation Services & Projects ManagerYouthline Charitable Trust
    2. 2. About YouthlineYouthline’s vision is to create communitiesthat relate to the needs of young people,respond to them and support them toachieve their potential.
    3. 3. In the beginning..
    4. 4. Youthline Today Six Key Service Areas: Counselling services Early intervention Youth work servicesYouthline has Leadership and Workforce Developmentover 60 full time Research and Policy developmentstaff and 400 Social Enterprise activitiesvolunteers acrossthe country Our work is guided by the Youth Development Strategy Aotearoa, best practice research and nearly 40 years experience.
    5. 5. What makes Youthline unique?Forty years experience working in the community sector andalongside governmentYouth development and volunteer involvement at all levelsModel of partnership and community developmentTechnology early adaptors - helpline, TXT counselling service,online toolsWrap around and youth centered approach to service delivery
    6. 6. Costs vs Contacts250000200000150000 Technology Costs Contacts100000 Managed Contacts50000 0 1970 1980 1990 1995 2000 2010
    7. 7. About me...Responsible for all online applications – websites, onlinetools for staffPhone system – complex routing, callermanagement, reportingYouth info & promotions – advisory group, youthopinions, resourcesStatistics – understanding the datasets capturedCommunications – press releases, e-newsletters, social mediaDigital Strategy – where to from here?
    8. 8. Partners for CHI?

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