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Update RC Asia Pacific 2009



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  • Increase in the number of answered calls Number of responded to calls, steadyNext round for data collection March/ April 2010
  • Trends: Information requested most important reason for contact in region since collection started in 2003. In 2008, information requested account for 28% in earlier years higher percentages Increase in reporting of commercial exploitationIncrease in reporting on Legal matters Increase in reporting of abuse and violenceNext round for data collection March/April 2010


  • 1. Advocacy at CHI January 2010
    Advocacy at CHI
    Type date here
  • 2. 2
    Advocacy Overview
    Highlights since RC Thailand 2008
    Advocacy Taskforce (Amrita)
    Data updates
    Principles, Standards and Practices Taskforce (Philippa)
  • 3. 3
    Highlights since RC Thailand
    Supplement ITU on allocation of short number 116 111 to child helplines
    The Supplement invites governments to assign the number to helplines who do not have a short number yet. Can be used in advocacy efforts.
    World Congress III Rio Agenda
    Child helplines recognised as an essential tool to combat sexual abuse of children
    Committee on the Rights of the Child, General Comment no. 12
    Recognition of child helplines as an essential tool to the Right of Children to be heard
  • 4. Advocacy Taskforce – Amrita
    International Child Helpline Day, 17 May
    Violence against children follow up
    2009 VAC Report
    UNSRSG-VAC Marta Santos Pais
    Upcoming collection for 2010
    VAC fact sheet: end of Q1
    Toll free status child helplines
    Top priority for next few years: please inform us if you need assistance (depending on capacity).
    Advocacy toolkit in progress
  • 5. Advocacy Taskforce – Amrita
    Regional advocacy
    Working on regional advocacy strategy. Should be finished end of Q1
    Manuals and Training
    Advocacy manual: finalized
    On-line counselling training
    Review of manual How to build your helpline
    MoU with Plan International on violence in schools
    MoU with RELAF
  • 6. Data updates– Amrita
    Connecting to Children
    Streamlining of data collection efforts
    Data proforma, PSP, membership fee, VAC
    Deadlines: March to May 2010
    Country data software
  • 7. Data
    2008 Data
    Attempted: all attempts at contact through telephone (including answering machine records).
    Answered: Calls answered by the child helpline, where the child helpline provides with assistance or active listening ( includes testcalls or silent calls)
    Responded to: All answered calls where the child helpline in able to provide assistance; and level of engagement suffiecien to categorise calls.
    No. of contacts: Includes web based contacts, in person contacts and postal contacts.
  • 8. 2008 Data
  • 9. Principles, Standards, Practices Taskforce
    Principles, Standards and Practices
    Overview of PSP Checklist
    Review of checklist
    Glossary update
    PSP Report 2009
    The Future of the PSP Checklist
    Development of Minimum Standards
    Documentary Evidence Review:
    Annual Reports
    Screening Procedures
  • 10. Principles, Standards, Practices Taskforce
    Principles, Standards and Practices
    Membership Criteria
    Impact Assessment Tools
    Child Participation/Child Protection
    Questionnaire: please return during closing session
  • 11. Thank you !
    For questions