Under the patronage of HRH Queen Rania Al Abdullah, we are delighted to welcome you to
Child Helpline International’s Four...
Dear CHI Members, Partners and Invited Guests,

On behalf of Child Helpline International and the Jordan River Foundation,...
Index

            Content                                                                   Page No
1           Arrival a...
1. Arrival and General Information insert tab Arrival and General Information
This section contains all of the information...
The Child Helpline International Fourth international Consultation will take place at The
Intercontinental Hotel, Amman. A...
Once you have checked in at the hotel please register at The International Consultation
registration and infodesk where yo...
Please find our programme schedule on page 22. All delegates are kindly requested to attend all
sessions. Please also kind...
Jordan is a land steeped in history. It has been home to some of mankind's earliest settlements
and villages, and relics o...
Jordan enjoys a range of geographical features, starting from the Jordan Rift Valley in the West
ending at the desert plat...
Yes

  Na'am

  No

  Laa

  Please

  Min fadlak (to a man)



  Min fadlik (to a woman)

  Thank you

  Shukran

  You'r...
Currency
The local currency is the Jordanian Dinar, symbol JD, which is often called the “jaydee”. There
are 1, 5, 10, 20,...
Amman




A sprawling city spread over 19 hills, or "jebels". Amman is the modern, as well as the ancient
capital of the H...
Optional sightseeing tours - Thursday 20th November
Option 1 Petra Tour (10 Hour Round Trip)
Price 93 US$ per person, incl...
A close second to Petra on the list of favourite destinations in Jordan, the ancient city of Jerash
boasts an unbroken cha...
Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack   15
2. Introducing your host: The Jordan River Foundation insert tab Introducing your
host: The Jordan River Foundation




Ch...
The Bani Hamida Women’s Weaving Project revived traditional weaving techniques, helping
to maintain the social and demogra...
Jordan River Children Program


Pioneering an Arab Child Safety Model


Protecting the rights and needs of children has al...
spacious and well-equipped facility, modeled upon real-life homes, in which the integrity
of the family is a guiding facto...
communicates with the caller to provide psychological support and/or consultations relevant to
child, adolescent, and pare...
Established in 2006, the center targets working children and school dropouts providing them with
the following: Educationa...
4.1 Detailed Programme Schedule

Day 1              Sunday 16 November 2008                             Speaker / Chair
Al...
Day 2              Monday 17 November 2008                            Speaker / Chair


07.30 onwards      Registration op...
Save the Children, UK
                   The session focuses on policies and
                   strategies for confidentia...
Childline India

                                                                      Ms. Floribel Thomas- Paz
          ...
Day 3              Tuesday 18 November 2008                           Speaker / Chair

08.30 – 10.00      Regional Spaces ...
Day 4              Wednesday 19 November 2008                         Speaker/ Chair
08.00 – 09.30      Open Space (Option...
Kindertelefoon
                   See abstracts on page 48                           Netherlands

                        ...
4.2 GUIDE TO THE PROGRAMME SCHEDULE

This guide aims to provide clarity on processes, objectives and format of the program...
Objectives:             Enabling child helplines to improve the quality of services provided to
                        ch...
3. Monitoring & Evaluation of child helplines services

Speaker:                Dr. Ruben Fukkink (University of Amsterdam...
Day 2                   Monday 17 November
Type of session:        Plenary Session
Session Name:           Child Trafficki...
Type of session:        Plenary
Location:               Al Mukhtar Grand Ballroom

Presented by:           Ms. Nenita La R...
Day 3                   Tuesday 18 November
Please kindly note the following:
These sessions are for CHI associate and ful...
•   Advocacy taskforce


                       The guidelines for the nomination of Board members are on page 78.
       ...
Process:                An open space is meant to provide a platform for the sharing of topics that
                      ...
Day 4                  Wednesday 19 November
                        Please sign-up for the parallel sessions at the regis...
2. Motivating Volunteers at child helplines

Speakers:               Mr. Remko van der Drift (Child Helpline expert)
     ...
4. Internet Safety – Is help a click away?

Facilitators:           Mr. Stephen Carrick-Davies (Childnet International)
  ...
Objective:              To get feedback from the General Assembly for the period 2010-2012


Action:                CHI’s ...
4.3 Abstracts for the programme sessions

The following abstracts were received from members and partners.
Presentations w...
Abstract for parallel session:                  Monday 17 November, 08.30 – 10.30

Topic:                                 ...
Abstract for parallel session:          Monday 17 November, 08.30 – 10.30

Topic:                                  Forging...
Abstract for parallel session:          Monday 17 November, 08.30 – 10.30

Topic:                                  Monitor...
Abstract for parallel session:                Monday 17 November, 08.30 – 10.30

Topic:                                   ...
Telefono ANAR
Confidentiality is a characteristic of any relationship that child helplines have with a child. It is on
res...
Confidentiality in practice at 0800WHATSUP, New Zealand

Abstract: 0800WHATSUP is a child helpline that has been operating...
Child Trafficking – Panel Discussion

    Abstract - CHI 4th International Consultation, Jordan.
    Professor Bolaji Owas...
IC 2008 Info Pack
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IC 2008 Info Pack

  1. 1. Under the patronage of HRH Queen Rania Al Abdullah, we are delighted to welcome you to Child Helpline International’s Fourth International Consultation (IC). The Jordan River Foundation, together with The City of Amman, is kindly hosting this important event in Amman, Jordan. The Fourth International Consultation will be an exhilarating time of networking, participatory thematic workshops and plenary sessions with international experts. To guide you through the upcoming days of events, please find enclosed in this package the following: • General information • Programme agenda and guide • Updates from CHI • Evaluation form We trust you will find the planned activities exciting and challenging. For specific questions regarding the programme or any other logistical questions, please speak to any member of the Jordan River Foundation or CHI team. We welcome you once again to Amman! With regards, CHI and the Jordan River Foundation Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 1
  2. 2. Dear CHI Members, Partners and Invited Guests, On behalf of Child Helpline International and the Jordan River Foundation, welcome to Amman. I am excited that so many of you, our valued members and partners, have been able to join at this Fourth International Consultation. This is especially relevant this year, the fifth anniversary of our founding. Throughout the next few days, I look forward to sharing and learning the varied expertise of our network. With an agenda created in partnership with you, I hope you find the Consultation beneficial to you, your child helpline and the children that you serve. I had the good fortune to meet so many of you throughout the Regional Consultations in 2007 and 2008 and I am looking forward to once again witnessing the wealth of expertise and passion amongst the CHI family. At the point of writing, we have 145 participants from 87 countries attending this fourth International Consultation. We expect more participants to attend even as this publication goes to print. Our Plenary sessions and the various thematic workshops with international experts and our member child helplines show the pressing and compelling need to continue to assist children to achieve their full potential. We thank the Jordan River Foundation and the City of Amman for their hospitality and generous support. We would also like to express our acknowledgement to HRH Queen Rania Al Abdullah’s Royal Office for their support. The CHI team and the JRF team are here to help you throughout the Consultation and will be happy to answer any questions you may have. I wish you an engaging and thought provoking Consultation and look forward to receiving your feedback! With warm regards, Nenita La Rose Executive Director, Child Helpline International. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 2
  3. 3. Index Content Page No 1 Arrival and General Information 5 2 Welcome to Jordan 8 3 Introducing your host: The Jordan River 15 Foundation 4 Programme Schedule 4.1 Programme Schedule overview 21 4.2 Guide to the programme schedule 28 4.3 Abstracts for the programme sessions 40 5 Child Helpline International 5.1 Introducing the CHI team 55 5.2 Proposal to revise the statutes of CHI 61 5.3 Revised statutes of CHI in English 65 5.3 A Guide to the Nomination Process for Regional 78 Representatives 6 Annexes 6.1 Thank you to our valued sponsors 79 6.2 International Consultation – feedback questionnaire 80 6.3 Harmonisation of telephone numbers for child helplines 84 6.4 CHI notices and notes 90 Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 3
  4. 4. 1. Arrival and General Information insert tab Arrival and General Information This section contains all of the information you will need regarding your arrival in Jordan, accommodation at the conference venue and information about your host city, Amman. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 4
  5. 5. The Child Helpline International Fourth international Consultation will take place at The Intercontinental Hotel, Amman. All delegates will be accommodated in the Intercontinental Hotel, Amman. Arrival at the airport Upon arrival at Queen Alia International Airport follow signs to passport control. As you enter the arrivals hall you will find the immigration and visa desk to your right. Please make the visa documents sent previously, available for the authorities. Once you have passed through passport control follow the exit signs and pass through the baggage check. As you pass through the arrival gate you will be met by a driver who will have a sign with Child Helpline International – International Consultation written upon on it. A shuttle bus or car will transport you to the hotel in Amman - there may be a short wait as delegates will be travelling in groups, dependant upon time of arrival. The journey will take around 35 minutes The Intercontinental Hotel, Amman, Jordan Islamic College Street, Jabal Amman 3rd Circle +(9626) 464 1361 www.ichotelsgroup.com/intercontinental/en/gb/locat ions/overview/amman ammha@icjordan.ocm The team at the Intercontinental Hotel are proud to welcome you to their five star hotel, the first in Amman. The hotel is conveniently located forty minutes from Queen Alia International Airport and is close to Amman’s most popular sites, whether for sightseeing, shopping, or restaurants. The hotel has 440 rooms, all equipped with the latest communication technology, refreshment centre and an in-room safe, 24 hour room service, laundry service, high speed internet is available in all guest rooms (please kindly note that Internet access is not included in the conference registration fee), and wireless connectivity in public areas and meeting rooms. The hotel staff are happy to help you at any time, please don’t hesitate to contact them if you need any help or guidance. The Languages that are spoken by the Hotel staff are Arabic, English, French, German, Italian, and Spanish. Please kindly note that any charges relating to room service, mini bar and in-room wireless internet will be the responsibility of the guest and must be settled on departure. Checking in and checking out Upon arrival at the Intercontinental Hotel please check-in at the reservation desk situated on the ground floor to the left of the main entrance. You can check-in anytime after 2:00pm and check- out must be before 12:00 noon on the day of departure. Please also reconfirm your departure dates at the reception desk when you check-in. Delegate Registration Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 5
  6. 6. Once you have checked in at the hotel please register at The International Consultation registration and infodesk where you can collect your delegate badge and register for the parallel sessions on days two and four. To facilitate the registration; we kindly ask that you bring the confirmation letter emailed previously. A registration package will be distributed upon registration. The International Consultation registration and infodesk is situated in the main lobby of the hotel and will be open from 7.30am daily from Sunday 15th November until Wednesday 19th November. Our team will be happy to help you with any enquiries or information needed during the International Consultation. Please note that CHI documentation and session information will be available in electronic format at the infodesk. We will be happy to copy information for you on to your USB stick. The official language of the International Consultation is English. There will be simultaneous translation into Arabic, French and Spanish during the plenary and parallel sessions. Meals All meals from the evening of the 16th November until the lunch on the 19th November are included in the registration fee. Breakfast will be served at the Intercontinental Hotel. Vegetarians will be well catered for at all meals. Please inform CHI staff at the infodesk in the case of nut allergies or any other special dietary requirements. Alcohol There will be no alcohol served throughout the International Consultation. Guests are welcome to purchase their own alcoholic drinks at any time outside of the programme schedule. Gala Dinner Our Fifth Anniversary Gala Dinner will be hosted by His Excellency, Mr. Omar Maani, The Mayor of Amman. The dinner will be held at the Kan Zaman Village where there are several shops selling Jordanian Handicrafts. We appreciate formal attire for this occasion. Coaches will be leaving the Intercontinental Hotel at 18.30pm on Sunday 16th November. Attire Jordan is primarily a Muslim country, although the freedom of all religions is protected. Women’s clothing is often conservative and very revealing clothing is never appropriate. Appropriate dress is advisable for both men and women in the old part of Amman (Downtown), and outside the cities. Shorts are rarely worn by either sex, and would be out of place in the downtown Amman area. Exhibition stalls We kindly request all members and partners to bring along information about their organisations for display. This includes; leaflets, small posters and any other awareness raising material. The information will be displayed throughout the conference. Language The official langue of Jordan is Arabic. English is also widely spoken The official language of the International Consultation is English. There will be simultaneous translation into Arabic, French and Spanish during the plenary and parallel sessions. Programme Schedule. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 6
  7. 7. Please find our programme schedule on page 22. All delegates are kindly requested to attend all sessions. Please also kindly note that Child helpline International reserves the right to change the programme at any time. Health Requirements and Recommendations Inoculations are not required unless you are travelling from an infected location. If you come from a country where diseases such as cholera and yellow fever are prevalent, you will have to show a certificate of inoculation at your point of entry into Jordan. Although not required, it is preferable to have preventative shots against polio, tetanus and typhoid. Jordan is one of the cleanest and safest countries in the region, but it is nonetheless advisable to take some precautions until your digestive system adjusts. Hotels rated four-star and up have their own filtering systems, and their tap water is safe to drink. In other places, bottled water is recommended. All fruit and vegetables should be washed thoroughly, and salads and cold meats which have been sitting out for a long time should be avoided, especially during summer months. All Jordanian dairy products are pasteurised and safe. Time Zone Jordan is 2 hours ahead of GMT (Greenwich Mean Time) Climate The average day time temperature in November will vary between 10-20°C Currency The currency of Jordan is the Jordanian Dinar. At the time of writing the Jordanian Dinar is valued at 1 Jordanian Dinar = 1.06059 Euro - 1 Euro (EUR) = 0.94287 Jordanian Dinar (JOD). Credit cards All major credit cards are widely accepted throughout Jordan and at the Intercontinental Hotel. Insurance Child Helpline International does not assume any liability for damage caused or illness suffered whilst attending the International Consultation. Child Helpline International expects that all delegates have arranged their own travel insurance. 2. Welcome to Jordan From the haunting, primeval starkness of Wadi Rum, to the teeming centre of urban Amman; from the majestic ruins of bygone civilizations to the timeless splendour of the Dead Sea, Jordan is unveiled as a unique destination offering breathtaking and mysterious sights, high standard accommodations, exquisite cuisine and countless activities that can provide visitors with inspiration, motivation, and rejuvenation. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 7
  8. 8. Jordan is a land steeped in history. It has been home to some of mankind's earliest settlements and villages, and relics of many of the worlds great civilizations can still be seen today. As the crossroads of the Middle East, the lands of Jordan and Palestine have served as a strategic nexus connecting Asia, Africa and Europe. Thus, since the dawn of civilization, Jordan's geography has given it an important role to play as a conduit for trade and communications, connecting east and west, north and south. Jordan continues to play this role today. Jordan is located Northwest of Saudi Arabia, South of Syria, Southwest of Iraq, and East of Israel and the Palestenian National Authority. Jordan has access to the Red Sea via the port city of Aqaba, located at the northern end of the Gulf of Aqaba. Geography Jordan has a combination of Mediterranean and arid desert climates, with Mediterranean prevailing in the North and West of the country, while the majority of the country is desert. Generally, the country has warm, dry summers and mild, wet winters, with annual average temperatures ranging from 12 to 25 C (54 to 77 F) and summertime highs reaching the 40 C (105-115 F) in the desert regions. Rainfall averages vary from 50 mm (1.97 inches) annually in the desert to 800 mm (31.5 inches) in the northern hills, some of which falls as snow in some years. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 8
  9. 9. Jordan enjoys a range of geographical features, starting from the Jordan Rift Valley in the West ending at the desert plateau of the East, with a range of small hills running the length of the country in between. Lowest Point: Dead Sea, 408 meters (-1338.6 feet) which is also the lowest point on earth. Highest Point: Jebel Rum, 1734 meters (5689 feet) Population The population of Jordan has grown rapidly over the last fifty years or so to more than 5 million people. Around 80% of the population lives in urban areas, with approximately 2 million living in the capital, Amman. Language The official language of Jordan is Arabic, but English is widely spoken – especially in the cities. Many Jordanians have travelled or have been educated abroad so French, German, Italian and Spanish are also spoken, but to a lesser extent. Speaking Arabic is easier than you might think and attempting a few basic words will gain you respect from the locals and is a good way to break the ice. Here are a few useful words and phrases to get you started: ENGLISH ARABIC Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 9
  10. 10. Yes Na'am No Laa Please Min fadlak (to a man) Min fadlik (to a woman) Thank you Shukran You're welcome Afwan Hello Marhaba Goodbye Ma'asalameh What is your name? Shoo ismek? Please Lao samaht Excuse me 'An iznek What time is it? Edesh el sa'aa? How much? Addeysh? Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 10
  11. 11. Currency The local currency is the Jordanian Dinar, symbol JD, which is often called the “jaydee”. There are 1, 5, 10, 20, 50 JD notes. The dinar is divided onto 100 piasters of 1000 fils. The fils is the unit most commonly used and you will usually see prices written as 4,750 (which is 4 JD and 750 fils). Currency can be exchanged at major banks, exchange booths and at most hotels. Street money-changers are best avoided. Exchange rates are set daily by the Jordanian Central Bank. Values & Tradition Jordan can be regarded as a typically Arab country as its people are very warm, friendly and hospitable. Jordanians are typically happy to forgive foreigners who innocently ‘break the rules’ of etiquette. However, visitors seen to be making an effort to observe local customs will undoubtedly win favour. Joining local people for a cup of tea or coffee can be a wonderful way to learn more about local culture. If you are invited yet are unable to attend, then it is perfectly acceptable to decline. Place your right hand over your heart and politely make your excuses. Attire Jordan is primarily a Muslim country, although the freedom of all religions is protected. Muslim women’s clothing often covers their arms, legs and hair. Western women are not subject to these customs, but very revealing clothing is never appropriate and conservative dress is advisable for both men and women in the old part of Amman (Downtown), and outside the cities. Shorts are rarely worn by either sex, and would be out of place in the downtown Amman area. Health Requirements and Recommendations Inoculations are not required unless you are travelling from an infected location. If you come from a country where diseases such as cholera and yellow fever are prevalent, you will have to show a certificate of inoculation at your point of entry into Jordan. Although not required, it is preferable to have preventative shots against polio, tetanus and typhoid. Jordan is one of the cleanest and safest countries in the region, but it is nonetheless advisable to take some precautions until your digestive system adjusts. Hotels rated four-star and up have their own filtering systems, and their tap water is safe to drink. In other places, bottled water is recommended. All fruit and vegetables should be washed thoroughly, and salads and cold meats which have been sitting out for a long time should be avoided, especially during summer months. All Jordanian dairy products are pasteurised and safe. Medical services are well developed throughout Jordan, with a medical centre or clinic in every town and village. There are hospitals in Amman, Aqaba, Ma'an, Karak, Madaba, Zarqa, Irbid and Ramtha. In the larger towns and cities many of the doctors have been trained overseas and speak English. Antibiotics and other drugs normally sold on prescription in the West are often available over-the-counter in Jordan. You should carry prescriptions of any medicaments you may need, making sure you have the generic name as your specific brand may not be available. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 11
  12. 12. Amman A sprawling city spread over 19 hills, or "jebels". Amman is the modern, as well as the ancient capital of the Hashemite Kingdom of Jordan. Known as Rabbath-Ammon during the Iron Age and later as Philadelphia, the ancient city that was once part of the Decapolis league, now boasts a population of around 2 million. Often referred to as the white city due to its low size canvas of stone houses, Amman offers a variety of historical sites. Towering above Amman, the site of the earliest fortifications is now subject to numerous excavations which have revealed remains from the Neolithic period as well as from the Hellenestic and late Roman to Arab Islamic Ages. The site which is known as the Citadel includes many structures such as the Temple of Hercules, the Omayyad Palace and the Byzantine Church. At the foot of the Citadel lies the 6000 seat Roman Theatre which is a deep- sided bowl carved into the hill and still used for cultural events. Another newly restored theatre is the 500-seat Odeon which is used for concerts. The three museums found in the area offer a glimpse of history and culture, they are the Jordan Archaeological Museum, The Folklore Museum and the Museum of Popular Tradition. For more information on the main attractions in Amman and Jordan please check: www.visitjordan.com Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 12
  13. 13. Optional sightseeing tours - Thursday 20th November Option 1 Petra Tour (10 Hour Round Trip) Price 93 US$ per person, including lunch and entrance fee to Petra. Tickets can be purchased in person at the Hotel Concierge. Often described as the eighth wonder of the ancient world, it is without doubt Jordan’s most valuable treasure and greatest tourist attraction. It is a vast, unique city, carved into the sheer rock face by the Nabataeans, an industrious Arab people who settled here more than 2000 years ago, turning it into an important junction for the silk, spice and other trade routes that linked China, India and southern Arabia with Egypt, Syria, Greece and Rome. Entrance to the city is through the Siq, a narrow gorge, over 1 kilometre in length, which is flanked on either side by soaring, 80 metres high cliffs. Just walking through the Siq is an experience in itself. The colours and formations of the rocks are dazzling. As you reach the end of the Siq you will catch your first glimpse of Al-Khazneh (Treasury). This is an awe-inspiring experience. A massive façade, 30m wide and 43m high, carved out of the sheer, dusky pink, rock-face and dwarfing everything around it. It was carved in the early 1st century as the tomb of an important Nabataean king and represents the engineering genius of these ancient people. The tour bus will leave from The Intercontinental Hotel at 7.30am. The journey to Petra will take around three hours and will be guided by an English speaking tour guide. Upon arrival a short horse ride will start the four-hour tour of the ancient site. After the tour the Guide will escort the group back for the return journey to Amman and the Intercontinental hotel. Option 2 Jeresh & Ajloun Tour (8 Hour Round Trip) Price 71 US$ per person, including lunch and entrance fees. Tickets can be purchased in person at the Hotel Concierge. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 13
  14. 14. A close second to Petra on the list of favourite destinations in Jordan, the ancient city of Jerash boasts an unbroken chain of human occupation dating back more than 6,500 years. Jerash lies on a plain surrounded by hilly wooded areas and fertile basins. Conquered by General Pompey in 63 BC, it came under Roman rule and was one of the ten great Roman cities, the Decapolis League. The city's golden age came under Roman rule, during which time it was known as Gerasa, and the site is now generally acknowledged to be one of the best preserved Roman provincial towns in the world. Hidden for centuries in sand before being excavated and restored over the past 70 years, Jerash reveals a fine example of the grand, formal provincial Roman urbanism that is found throughout the Middle East, comprising paved and colonnaded streets, soaring hilltop temples, handsome theatres, spacious public squares and plazas, baths, fountains and city walls pierced by towers and gates. Ajloun Castle (Qal'at Ar-Rabad) was built by one of Saladin's generals in 1184 AD to control the iron mines of Ajloun, and to deter the Franks from invading Ajloun. Ajloun Castle dominated the three main routes leading to the Jordan valley and protected the trade and commercial routes between Jordan and Syria, it became an important link in the defensive chain against the Crusaders, who, unsuccessfully spend decades trying to capture the castle and the nearby village. The tour bus will leave from The Intercontinental Hotel at 8.30am. The journey to Ajloun will take around one and a half hours and will be guided by an English speaking tour guide. Around 10:00am the one and a half tour of Ajloun will begin. The drive to Jeresh will follow. The tour of Jerash will take two and a half hours. After the Jeresh tour the group will be driven back to Amman and the Intercontinental Hotel. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 14
  15. 15. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 15
  16. 16. 2. Introducing your host: The Jordan River Foundation insert tab Introducing your host: The Jordan River Foundation Chaired by Her Majesty Queen Rania Al-Abdullah; The Jordan River Foundation is a non-profit Jordanian NGO established in 1995 and. The Foundation’s activities are overseen by a 13-member Board of Trustees from the public and private sectors; managed by a Director General; and implemented by over 150 administrative and project-related staff. The Foundation’s mission is to promote, in partnership with stakeholders, the development of a dynamic Jordanian society by initiating and supporting sustainable social, economic and cultural programs that empower communities and individuals based on their needs and priorities. JRF has two main areas of concentration: I. Empowering individuals and communities through the Community Empowerment Program; II. Protecting the rights and needs of children through the Jordan River Children Program. Community Empowerment Program - Participation and Democracy JRF's Community Empowerment Program (CEP) exemplifies the Foundation’s commitment to sustainable human development. Through its various projects, the CEP aims to empower communities, inclusive of the more vulnerable, to create economic opportunities and improve the quality of their lives. These projects strive to improve the infrastructure of local communities in various sectors including: agriculture, education, health and economic capacities. Numerous projects have already been undertaken such as rain water harvesting, a cold storage facility, green houses, honey production, livestock breading, handicraft projects, and other projects that help to improve quality of life. Income-Generating Handicraft Projects Be it the handmade rugs woven by the Bani Hamida women, the Wadi Al-Rayan baskets and furniture items, the intricate embroideries of the Jordan River Designs Project, or the Al-Karma Center’s community-driven projects; participation, innovation and sustainability continue to be the underlying themes in these income-generating handicraft projects. Direct beneficiaries and other community members in these projects’ localities receive capacity building and training sessions on topics that include project management, accounting and bookkeeping, feasibility studies and marketing techniques to ensure sustainability of these activities once they have been handed over for community management and operation. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 16
  17. 17. The Bani Hamida Women’s Weaving Project revived traditional weaving techniques, helping to maintain the social and demographic character of the Makawir area. Older women in the community were eager to pass on rug-weaving techniques to the younger generations. Today, women in 13 villages help keep the traditions alive, whilst contributing, significantly, to the quality of life of their families. Wooden spindles and floor looms are used to produce superior quality pure wool rugs that travel the world with a “Handmade with pride by Bedouin Jordanian women” label. In addition to the rug-weaving project, JRF has begun a candle-making project to create new job opportunities and economic activities while building upon the knowledge and skills of the women in the local community. Al-Karma Center The Jordan River Designs Project (JRD) operates under the umbrella of the Al-Karma Center. The project employs 27 women in spacious workshops, and has contracts with another 600 women who embroider traditional and contemporary home furnishings, gift items and fashion accessories. In September of 2002, Her Majesty Queen Rania Al-Abdullah inaugurated the Al-Karma Center, which houses the projects selected by the local community. They include: a children’s nursery, a community kitchen and an information technology and training institute. In addition to the Jordan River Designs and Wadi Al -Rayan projects, these new projects are now part of the Al-Karma center, which manages and operates the activities. The Wadi Al-Rayan Project, established in 1997, focuses on providing nearly 100 women in the area with the opportunity to improve their economic and social status while reviving the traditional skills of basket and mat weaving. The raw materials used in the Wadi Al-Rayan products, cattail reeds and banana leaves, are indigenous to the local area, which makes the products financially feasible and environmentally friendly. The Wadi Al-Rayan range includes: baskets, mats, coasters, bags, and home accessories. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 17
  18. 18. Jordan River Children Program Pioneering an Arab Child Safety Model Protecting the rights and needs of children has always been at the heart of JRF’s vision to contribute to healthier, self-reliant and aspiring communities. With the vision and support of Her Majesty Queen Rania Al-Abdullah, JRF has successfully established itself as a pioneer in building an Arab child safety model. Since 1997, when the Child Safety Program (CSP) was formed, we have intensified our efforts to strengthen the family unit through enhancing positive child-parent relationships and promoting positive family dynamics. The awareness, prevention, and intervention services provided by CSP are unique in terms of their holistic and integrated approach to tackling child abuse. When JRF first broached the issue of child abuse, and brought it out into the open, there were many challenges because of the sensitive nature of the subject. Today, through ground-breaking efforts, the Foundation is proud of its achievements in combating abuse. This complex issue is being discussed openly and honestly by Jordanian citizens and decision-makers. Severe forms of abuse are addressed through intervention services at Dar Al-Aman – JRF's Child Safety Center. Established in August 2000, a first in Jordan and the Arab world, the center serves as a temporary shelter that offers psychological, medical, social, and educational services for child victims of physical, emotional and sexual abuse and neglect. In November 2003, Her Majesty Queen Rania Al-Abdullah inaugurated a Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 18
  19. 19. spacious and well-equipped facility, modeled upon real-life homes, in which the integrity of the family is a guiding factor. Preventative activities include promoting improved child-rearing practices and addressing socio-economic factors, which often contribute to cases of abuse. The Queen Rania Family and Child Center employs a range of methodologies to enhance positive family dynamics. These range from mothers learning childcare techniques to fathers gaining insights to alternative means of disciplining to youth being instructed in conflict resolution and basic life skills; and children being empowered with awareness and self-protection skills. The center also conducts numerous courses in the area of child safety and protection for professionals working with children and families nationally and regionally. In December of 2007, the CSP launched a new project that provides services on an early intervention-late prevention levels: 110 for Families and Children. 110 for Families and Children (110FC) is a national toll-free helpline where families can call for consultation on issues related to their children’s development. Children themselves can also call the helpline for support and guidance. In addition, through partnerships with different governmental, voluntary, and private entities working to serve children and families, the helpline will run a referral service linking families to existing services. Thus, 110 FC will work to mobilize existing organizations in the field. 110FC’s purpose is to empower the child and family in order to promote and protect the well- being of children in Jordan. This is to be accomplished through a free telephone service based on confidentiality, active listening, and unconditional acceptance. A qualified team of specialists Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 19
  20. 20. communicates with the caller to provide psychological support and/or consultations relevant to child, adolescent, and parenting issues, and/or referrals to the institutions which provide the required services. CSP has achieved other milestones since its establishment, the most notable of which was the government’s declaration of June 6th as the annual National Day for Child Safety in the year 2004, which is the day the CSP launched its National Awareness Campaign on child abuse: Ajyaluna (Arabic for Our Generations) During the International Consultation on Tuesday 18 November, we will visit two of the centers as described below. Every delegate will have the opportunity to visit the Child Helpline. Dar Al Aman (Jordan River Foundation): A first in Jordan and the Arab world, Dar Al Aman was established in August 2000 to provide temporary shelter and offer psychological, medical, social, and educational services for child victims of sexual and physical abuse and neglect. The facility is modeled upon real-life homes where the integrity and unity of the family is a guiding principle. Parallel to the work carried out with the child, therapeutic services are also offered to the original family or to a substitute family (substitute families are identified from within the child’s extended family). The center’s aim is to return the child to better family conditions. The transfer of the child to another center is kept as the last choice. Queen Rania Family and Child Center and “110 for Families and Children”/ the child helpline (Jordan River Foundation): Inaugurated in 2005, the Center is pioneering a new and innovative approach to an Arab model of a community center providing comprehensive and holistic services to combat child abuse by strengthening the family unit in partnership with the local community and stakeholders. The Center is designed to meet the needs and requirements of various target groups. Its facilities are designed to stimulate interaction, exploration and learning for all beneficiaries including children, adolescents, parents, and professionals. “110 for Families and Children” was launched in December 2007 complementing the already existing programs under the Jordan River Foundation’s Child Safety Program. The helpline receives calls from and on behalf of children around a wide array of topics including, but not restricted to, abuse. The helpline offers emotional support, consultation, and referrals to service providers. Family Protection Department (Public Security Directorate): Established in 1998, the department deals with abuse against children where the offender is from within the family and all sexual abuse against children or adults committed by an offender from either inside or outside the family. Sensitivity towards children is crucial, thus, the department is staffed with friendly male and female police officers in civilian clothes with the support of forensic medical doctors, social workers, and psychiatrists. The department also houses a social work office (run by the Ministry of Social Development, and forensic and psychiatric clinics (run by the Ministry of Health). The interviewing room is child-friendly, furnished with children’s books and toys and equipped with discreet video cameras and microphones. The Social Support Center (Jordanian Hashemite Fund for Human Development): Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 20
  21. 21. Established in 2006, the center targets working children and school dropouts providing them with the following: Educational services, basic life skills and counseling for children and their families, recreational services such as drama and art, vocational services, children 12-15 years old are provided with in-house training and prevocational counseling, children 16-18 years old are provided with different vocational skills such as; car maintenance, carpentry, hotel management and tailoring. The center also connects families to the National Aid Fund for cash assistance. www.jordanriver.jo 4 Programme Schedule insert tab – programme schedule Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 21
  22. 22. 4.1 Detailed Programme Schedule Day 1 Sunday 16 November 2008 Speaker / Chair All day Registration and setting up of stalls Child helplines 09.00 – 10.30 Data Taskforce Meeting (closed session) Regional Taskforce Representatives 09.30 – 12.15 Advocacy Taskforce Meeting (closed session) 12.30 – 13.45 PSP Taskforce Meeting (closed session) 14.00 – 17.00 General Board Meeting (closed session) Regional Board Members 17.00 – 17.30 Memorandum of Understanding Signing with CHI and the League of Arab States (closed session) 19.00 Gala Dinner – CHI’s Fifth Anniversary His Excellency Mr. Omar Maani Mayor of Amman Hosted by His Excellency Mr. Omar Maani (Mayor of Amman) Ms. Valentina Qussisiya Director General, The Coaches will be leaving the Intercontinental Jordan River Foundation Hotel at 18.30 Ms. Jeroo Billimoria Chair of CHI Ms. Nenita La Rose Executive Director of CHI Right Honorable Baroness Valerie Howarth Patron of CHI Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 22
  23. 23. Day 2 Monday 17 November 2008 Speaker / Chair 07.30 onwards Registration open all day 08.30 – 10.30 Parallel sessions Please note that you will need a ticket for this session. Tickets are available at registration on a first come first served basis 1. New communication methods, Speakers: supporting child helplines Mr. Jorik Korenromp Is it necessary for a child helpline to follow Telecoms expert new developments? What are the new developments? Are they difficult to Ms. Jayne Lowry implement? Youthline, New Zealand This workshop will try to provide some answers to these questions. The main focus Ms. Tina Palma of the workshop is providing practical Bantay Bata 163, information and examples of developments Philippines that can help a Child Helpline to interact with children. See abstracts on page 41 2. Forging mutually beneficial corporate Speakers: partnerships: pros and cons for child Ms. Alyson Slater helplines Sustainability expert This session will discuss the opportunities and pitfalls of partnering with the corporate Ms. Vendula Kodetova sector for knowledge-based and financial- Safety-line, Czech based partnerships. Republic See abstracts on page 42 Ms. Ivana Šatrová Foundation Manager O² Telecom 3. Monitoring and evaluation of child Speaker: helpline services Dr Ruben Fukkink University of Amsterdam This is an introductory session to monitoring and evaluation, with a special emphasis on what this means for child helplines, and how it can be systemised to improve services for children. See abstract on page 43 4. Confidentiality and disclosure in child Speakers: protection Mr. Bill Bell Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 23
  24. 24. Save the Children, UK The session focuses on policies and strategies for confidentiality and disclosure in Mr Grant Taylor child protection. The session invites What’s Up, New Zealand participants to exchange ideas, gain knowledge and develop a common Mr. Germán Guajardo understanding on the importance and limits Telefono Anar, Peru of confidentiality when working with children in their country. See abstracts on page 44 10.30 – 12.00 Networking brunch and exhibition stalls All delegates 12.00 – 13.00 Plenary session HRH Queen Rania Al Abdullah (Video message) Official welcome Ms. Valentina Qussisiya Director General, The Jordan River Foundation Ms. Nenita La Rose Executive Director Child Helpline International 13.00 – 13.30 Break 13.30 – 15.00 Plenary session Child trafficking – a global issue Facilitator: Ms. Emily Delap The first part of this session consists of a Child trafficking expert presentation on child trafficking, and testimonies from child helplines. The second Introduction: part is a panel debate with representatives Ms. Agnes Akosua Aidoo from all regions on how child helplines reach Vice-Chair, UN Committee out to victims of child trafficking. on the Convention of the Rights of the Child Panelists: Ms. Joan van Niekerk, Childline South Africa Ms. Rossanka Krasteva, Nadja Center Bulgaria Ms. Kajol Menon Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 24
  25. 25. Childline India Ms. Floribel Thomas- Paz Covenant House USA Amb. Moushira Khattab National Council for Childhood and Motherhood, Egypt 15.00 – 15.30 Break 15.30 – 17.00 Plenary session Reporting back from the parallel sessions Ms. Nenita La Rose CHI Update – General Assembly Executive Director, Child Helpline International • CHI in Review (2006 – 2008) • Updates from Regional Representatives • Update: CHI strategic plan 2007 – 2010 • Revised statutes of CHI Question and answer session 17.00 Group photo 19.00 Dinner 20.30 – 21.30 Connecting to Children – Mining data Dr. Ruben Fukkink (optional) University of Amsterdam Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 25
  26. 26. Day 3 Tuesday 18 November 2008 Speaker / Chair 08.30 – 10.00 Regional Spaces – Regional issues for all Chairs; Regional members Representatives (2006 – 2008) An agenda will be distributed at the session. Africa: Ms. Bernadette Harases (Namibia) This is an opportunity for members to meet Americas and the others in their region to discuss relevant Caribbean: Ms. issues. Altagracia Chapman (Aruba) Each of the five regions will meet as a group Asia Pacific: Ms. Supinda to discuss and provide input on the following Chakraband (Thailand) topics. Europe: Ms. Eva Kerpel (Hungary) MENA: Ambassador Moushira Khattab (Egypt) 10.00 – 10.15 Break 10.15 – 12.00 Simultaneous session for full members All full members Nomination of the Regional Representatives and Taskforces 10.15 – 12.00 Simultaneous session for associate Ms. Anna Gerrard (CHI) members; Introduction to CHI Mr. Johan Martens (CHI) 12.00 – 12.30 Plenary session Chair: Ms. Nenita La Rose Newly nominated Board and Taskforce representatives will be announced. The General Assembly will be requested to approve CHI’s revised statutes. 12.30 – 13.00 Packed Lunch (en route to The Jordan All delegates River Foundation) 13.00 – 16.30 Field Visit The Jordan River Foundation 16.30 – 19.00 Free time All delegates 19.00 Dinner Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 26
  27. 27. Day 4 Wednesday 19 November 2008 Speaker/ Chair 08.00 – 09.30 Open Space (Optional) Ms. Nenita La Rose Ms. Lisette Gast 09.45 – 10.15 Plenary session The Jordan River Child participation: Children’s Forum on Foundation Child Helplines 2008 10.15 – 10.30 Break 10:30 – 11:30 Presentations of outcomes of Children’s The Jordan River Forum Foundation 11:30 – 12:30 Question and answer session with children on child participation 12.30 – 13.30 Lunch 13.30 – 15.30 Parallel Sessions Please note that you will need a ticket for this session. Tickets are available at registration on a first come first served basis Speakers: 1.Spokes in the child protection Ms. Elisa Radisone wheel: Working with partners to build Unicef and strengthen child helplines This space is a platform for global partners Mr. Bill Bell Save the to discuss various methods in which they Children UK have and can contribute to the building and strengthening of child helplines. Discussion Ms. Nadya Kassam will also address the ways in which CHI and Plan International partners can work together to advocate on current issues in child protection. Prof. Osman Nour MENA Child Protection Initiative Ms Katrin Maldre ISPCAN 2.Motivating volunteers at child Speakers: helplines Mr. Remko van der Drift This interactive workshop introduces tools Child helpline expert and practical advice on motivating and retaining volunteers at child helplines. Mr. Erik Ott Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 27
  28. 28. Kindertelefoon See abstracts on page 48 Netherlands Ms. Manal Shaheen National Council for Childhood and Motherhood, Egypt Mr. Amr Osman National Council for Childhood and Motherhood, Egypt 3. Test Calls at Child Helplines Speakers: This session will display different Ms. Eva Kerpel philosophies and strategies on dealing with Kek Vonal, Hungary the phenomenon of Test Calls. The presentations will be followed by an Ms. Philippa Hawke interactive part where the audience will be Boystown, Australia invited to discuss this complex issue and share their own approaches to Test Calls. Mr. Urs Kiener pro juventute 147, Switzerland See abstracts on page 50 4. Internet Safety – is help a click Speakers: away? Mr. Stephen Carrick- This workshop highlights the different Davies, Childnet methods used by child helplines to better International protect children from the threats and hazards that can be found on the internet Dr. Susan Bennett University of Ottawa See abstracts on page 51 Ms. Agnieszka Wrzesien Nobody’s Children Poland 15.30 – 15.45 Break 15.45 – 16.30 Plenary Session Ms. Nenita La Rose (CHI) Reporting back from regional spaces and parallel sessions 16.30 – 17.00 The way forward Closing Session Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 28
  29. 29. 4.2 GUIDE TO THE PROGRAMME SCHEDULE This guide aims to provide clarity on processes, objectives and format of the programmed sessions. Day 1 Sunday 16 November Session Name: Gala Dinner Starting Time: 19.00 CHI Documenter: Margje van Eijk Objectives: Informal interaction amongst helplines To celebrate five years of Child Helpline International Introduction of CHI team and Board members Hosts: The Municipality of Amman, The Jordan River Foundation and CHI Speakers: His Excellency, Mr. Omar Maani, Mayor of the City of Amman Ms. Jeroo Billimoria (Chair CHI) Right Honorable Baroness Valerie Howarth (CHI Patron) Ms. Nenita La Rose (Executive Director CHI) Venue: Kan Zaman Tourist Village Transport: Coaches depart from the Intercontinental Hotel at 18.30 Dress code: The dinner will be a sit-down dinner Formal or traditional attire is appreciated Day 2 Monday 17 November Registration is open from 07.30. Please sign-up for the parallel sessions. Maximum 40 participants per session. Session Type: Four Parallel sessions Duration: 08.30 – 10.30 Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 29
  30. 30. Objectives: Enabling child helplines to improve the quality of services provided to children. Process: Participants will be asked to choose one of four of the sessions listed below. Room: All parallel sessions take place on the Second Floor. 1. Harnessing Information and Communication Technologies (ICTs) at Child Helplines Speakers: Mr. Jorik Korenromp (Telecoms Expert) Ms. Jayne Lowry (Youthline, New Zealand) Ms. Tina Palma (Bantay Bata, Philippines) Is it necessary for child helplines to follow technological developments? What are the new developments? Are they difficult to implement? This workshop will try to provide some answers to these questions. The main focus of the workshop is to highlight developments in the ICT sector, specifically through children’s chosen use of communication. See abstracts on page 41 CHI Minute Taker: Mr. Roy Mathunni 2. Forging mutually beneficial corporate partnerships: pros and cons for child helplines Speakers: Ms. Alyson Slater (Sustainability expert) Ms. Vendula Kodetova (Safety Line, Czech Republic) Ms. Ivana Šatrová (O2 Telecom) The session is recommended for child helplines who have existing corporate relationships or who are taking steps to develop one. The session will examine how child helplines can, and do work effectively with the corporate sector for financial and knowledge-based partnerships. Exploring the basic foundation of successful strategic partnerships between child helplines and companies will be the focus. See abstract on page 42 CHI Minute Taker: Ms. Magdalena Aguilar Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 30
  31. 31. 3. Monitoring & Evaluation of child helplines services Speaker: Dr. Ruben Fukkink (University of Amsterdam) This is an introductory session to the concept of Monitoring and Evaluation, with a special emphasis on what this means for child helplines. The session will highlight the importance of monitoring and evaluating the services offered by your child helpline, and how these processes can be institutionalised at your child helpline. See abstract on page 43 CHI Minute Taker: Ms. Alice Kubo 4. Confidentiality in Child Protection Speakers: Mr. Bill Bell (Save the Children, UK) Mr. Germán Guajardo (Fundación Anar, Peru) Mr. Grant Taylor (What’s Up, New Zealand) This session invites members to exchange ideas, gain knowledge and develop a common understanding on the importance and limits of confidentiality within their country’s borders. The findings should provide a starting point for the formulations of confidentiality guidelines for the CHI network. See abstract on page 44 CHI Minute Taker: Ms. Leticia Vasquez Day 2 Monday 17 November Session Name: Official welcome Type of session: Plenary Location: Al Mukhtar Grand Ballroom Chair: Ms. Valentina Qussisiya (Director General, The Jordan River Foundation) CHI Minute Taker: Ms. Anna Gerrard Royal Guest: Her Majesty Queen Rania Al-Abdullah Duration: 12.00 – 13.30 Objectives: Welcome and introductions Royal Guest: Her Majesty Queen Rania Al-Abdullah will address the delegates with video message. Process: Ms. Valentina Qussisiya will open the session and welcome all participants on behalf of The Jordan River Foundation and CHI. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 31
  32. 32. Day 2 Monday 17 November Type of session: Plenary Session Session Name: Child Trafficking – Panel Discussion Location: Al Mukhtar Grand Ballroom Introduction: Ms. Agnes Akosua Aidoo (Vice-Chair, UN Committee on the Convention of the Rights of the Child) Speakers: Ms. Emily Delap, Child Protection Expert Ms. Joan van Niekerk, Childline South Africa Ms. Floribel Tomas Paz, Covenant House USA Ms. Rossanka Venilova, Nadja Center Bulgaria Ms. Kajol Menon, Childline India Amb. Moushira Khattab, National Council for Childhood and Motherhood, Egypt Moderator: Leen Decadt CHI minute takers: Ms. Nafila Maani and Mr. Johan Martens Duration: 13.30 – 15.00 Objectives: • To introduce child trafficking – definition, background, legal framework, trends, challenges and perspectives. • To develop strategies about how child helplines can assist in preventing child trafficking and protecting its victims Process: This session begins with an introduction by the Vice-Chair of the Committee on the Rights of the Child, Ms. Agnes Akosua Aidoo, followed by a presentation on child trafficking by Ms. Emily Delap, an independent consultant with 14 years’ work experience on child rights issues. The presentation will be followed by a 5-minute video on the issue of child trafficking and how it is tackled at child helplines around the world. There will also be a sharing of experiences from various network members in the form of a 30-minute panel meant to stimulate discussion and assist child helplines in developing strategies to reach out to victims of child trafficking. The panel will be followed by a Question and Answer session. Ms. Delap will provide recommendations based on the discussions. Day 2 Monday 17 November Session Name: CHI in Review Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 32
  33. 33. Type of session: Plenary Location: Al Mukhtar Grand Ballroom Presented by: Ms. Nenita La Rose and Mr. Kees Peijster CHI Minute Takers: Ms. Leen Decadt and Ms. Marieke Noz Duration: 15.30 – 17.00 Objectives: • To present the overall objectives of the Fourth International Consultation • To update the CHI network on CHI’s activities since last International Consultation • To present a draft strategy to the CHI network Process: Ms. Nenita La Rose will present the overall objectives of the Fourth International Consultation and the activities carried out since the last International Consultation in October 2006. The proposed changes to the CHI Board Structure will be discussed. The session will conclude with a Question and Answer session. Day 2 Monday 17 November Session Name: Connecting to Children – Mining data Type of session: Optional Session Location: Al Mukhtar Grand Ballroom Presented by: Dr. Ruben Fukkink CHI Minute Taker: Mr. Thomas Muller Duration: 20.30 – 21.30 Objectives: • To present the overall findings of 2007 data, as collected from member helplines Process: Dr. Fukkink will present his findings on 2007 data, focusing on psycho- social and mental health issues, the theme for the 2007 edition of Connecting to Children. Dr. Fukkink will also ask probing questions on what the data tells us from a regional perspective. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 33
  34. 34. Day 3 Tuesday 18 November Please kindly note the following: These sessions are for CHI associate and full members only. Partners are kindly requested to rejoin at 12.30 for the visit to the child helpline Associate members are invited to a special session on CHI membership at 10.15 Type of session: Parallel Sessions Session Name: Regional spaces Locations: Africa 2nd Floor – Meeting room Americas & Caribbean 2nd Floor – Meeting room Asia Pacific 2nd Floor – Meeting room Europe 2nd Floor – Meeting room Middle East & North Africa 2nd Floor – Meeting room Duration: 08.30 – 10.15 for Associate members 08.30 – 11.30 for Full members Break from 10.00 -10.15 Chair: CHI Regional representatives (in position in the period of 2006 to 2008) CHI Minute Takers: Ms. Leen Decadt (AF) Ms. Leticia Vasquez (AM) Ms. Marieke Noz (AS) Ms. Helen Mason (EU) Ms. Lisette Gast and JRF (MENA) Objectives: •To discuss regional updates and issues •To nominate regional representatives for the board and taskforces •To provide feedback on CHI’s strategic plan •To provide feedback on CHI documents Process: Each of the five regions will meet separately to discuss their specific issues. In each region, there will be nomination for a representative on the: • General Board • PSP taskforce Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 34
  35. 35. • Advocacy taskforce The guidelines for the nomination of Board members are on page 78. Please note that only Full members of CHI are entitled to select representatives. Day 3 Tuesday 18 November Type of session: Plenary Session Name: Reporting back and Ratification of Revised Statutes - Regional spaces Location: Al Mukhtar Grand Ballroom Duration: 12.00 – 12.30 Chair: Ms. Nenita La Rose CHI minute takers: Ms. Leen Decadt and Ms. Leticia Vasquez Process: The (new) regional representatives will report back to the plenary for 5 minutes on each of their regional issues Action: General Assembly to welcome new regional representation for the board and taskforces, as well as to approve CHI’s revised statutes. Statutes are ratified by process of dissent by full members only. Day 3 Tuesday 18 November We will visit two of the centers as described below. Every delegate will have the opportunity to visit the Child Helpline*. Coaches will leave the Intercontinental Hotel, time tbc. *Queen Rania Family and Child Center and “110 for Families and Children”/ the child helpline Day 4 Wednesday 19 November Type of session: Open Space (optional session) Duration: 08.00 – 09.30 Location: Facilitators: Ms. Nenita LaRose Ms. Lisette Gast CHI minute taker: Mr. Thomas Muller Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 35
  36. 36. Process: An open space is meant to provide a platform for the sharing of topics that are not covered in the conference agenda, but that participants would like to discuss with each other in an informal setting. If there is child-helpline specific information you would like to discuss, please write it down with your name attached and place in the Open Space box at the registration desk by Tuesday evening. Day 4 Wednesday 19 November Type of session: Plenary Session Session Name: Child participation: Children’s Forum on Child Helplines 2008 Duration: 09.45 – 10.15 Chair: The Jordan River Foundation CHI minute taker: Ms. Nafila Maani and The Jordan River Foundation Process: This session will share how child participation initiatives are integrated into the Queen Rania Family & Child Center programmes. This will include a review of forum activities, and will introduce the Jordan River Foundation’s Children’s Panel. During the panel, children will share their experiences of producing outreach tools. The session will conclude with an interactive discussion and a question and answer session. Type of session: Plenary Session Name: Presentation of outcomes of Children’s Forum and Question and Answer Session with children on child participation Duration: 10.30 – 12.30 Chair: The Jordan River Foundation CHI minute taker: Ms. Alice Kubo Process: This session will share how child participation initiatives are integrated into the Queen Rania Family & Child Center programmes. This will include a review of forum activities, and will introduce the Jordan River Foundation’s Children’s Panel. During the panel, children will share their experiences of producing outreach tools. The session will conclude with an interactive discussion and a question and answer session. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 36
  37. 37. Day 4 Wednesday 19 November Please sign-up for the parallel sessions at the registration desk. Maximum 40 participants per session. Session Type: Four Parallel sessions Duration: 13.30 – 15.30 Objectives: Examining challenging issues faced by child helplines and sharing best practices Process: Participants will be asked to choose one of four of the sessions listed below Room: All parallel sessions take place on the Second Floor Description: Child helplines face a complex set of challenges in trying to provide quality services to children and adults who call child helplines. These sessions have been tailored by members to accommodate the needs of child helplines. Participants will be asked to choose one of four of the sessions listed below: 1. Spokes in the Child Protection Wheel: Working with Partners to Build and Strengthen Child Helplines Speakers: Ms. Elisa Radisone, UNICEF Mr. Bill Bell, Save the Children UK Ms. Nadya Kassam, Plan International Ms. Katrin Maldre, International Society for the Prevention of Cruelty and Neglect to Children Prof. Osman Nour, MENA Child Protection Initiative CHI is committed to working in tandem with other organisations to build on each other’s wealth of experience. This space is a platform for global partners to discuss various methods in which they have and can contribute to the building and strengthening of child helplines. Discussion will also address the ways in which global partners and CHI can work together to advocate on current issues in child protection. CHI Minute Taker: Ms. Marieke Noz Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 37
  38. 38. 2. Motivating Volunteers at child helplines Speakers: Mr. Remko van der Drift (Child Helpline expert) Mr. Erik Ott (Kindertelefoon, The Netherlands) Ms. Manal Shaheen (Child helpline 16000, Egypt) Mr. Amr Osman (National Council for Childhood and Motherhood, Egypt) Nearly 75% of child helpline members recruit volunteers. Volunteers offer invaluable expertise and support in various operational areas of a child helpline, and are often critical to a child helpline’s continuity. This interactive session aims to provide child helplines with tools and techniques in maintaining the motivation of volunteers. The target audience is management level. Child helplines presently working with volunteers and those planning to do so are encouraged to attend. See abstract on page 48 CHI Minute Taker: Ms. Helen Mason 3. Test calls at child helplines Speakers: Ms. Eva Kerpel (Kek Vonal, Hungary) Mr. Urs Kiener (pro juventute 147, Switzerland) Ms. Philippa Hawke (Boystown, Australia) Test calls present a challenge to many child helpline services worldwide. They are expensive, can contribute to the burn-out of counsellors and block telephone lines, and can hinder other callers’ attempts to acquire services. Child helplines have developed different approaches in working with test calls. In this session, three child helplines present their approaches to test calls. In addition, the results of important research on the topic will be shared with participants. Based on these presentations, the audience will be invited to discuss this complex issue and share their own experiences and approaches. See abstract on page 50 CHI Minute Taker Mr. Johan Martens Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 38
  39. 39. 4. Internet Safety – Is help a click away? Facilitators: Mr. Stephen Carrick-Davies (Childnet International) Dr. Susan Bennett (University of Ottawa, Canada) Ms. Agnieszka Wrzesien (Nobody’s Children Foundation, Poland) The Internet can be a wonderful mechanism for the education of children. It can also pose a threat to their safety and well-being. Child helplines around the world are tackling the issue of online safety on a daily basis. This workshop will introduce various methods employed by child helplines to protect children from the threats and hazards posed to them. The session will also highlight the emerging trends children are facing online. The first half of the session will consist of a presentation by internet safety experts. The second half will discuss two case studies from child helplines. See abstract on page 51 CHI Minute Taker Ms. Leen Decadt Day 4 Wednesday 19 November Type of session: Plenary Session Session Name: Reporting back from regional spaces and parallel sessions Chair: Ms. Nenita LaRose CHI minute takers: Ms. Anna Gerrard and Ms. Magdalena Aguilar Duration: 15.45 – 16.30 Objectives: Each region lists three points that arose from their discussion Day 4 Wednesday 19 November Type of Session: Plenary Session Session Name: The Way Forward Closing Session Chair: Ms. Nenita La Rose Duration: 16.30 – 17.00 Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 39
  40. 40. Objective: To get feedback from the General Assembly for the period 2010-2012 Action: CHI’s plan of action for CHI the period 2010- 2014 will be drafted and key output indicators for the secretariat will be determined. This will form the policy and plan of action for CHI and will be further discussed at the Regional Consultations in 2009 Minute taker: Ms. Lisette Gast and Mr. Thomas Muller Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 40
  41. 41. 4.3 Abstracts for the programme sessions The following abstracts were received from members and partners. Presentations will be available at the infodesk for delegates to copy on to USB. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 41
  42. 42. Abstract for parallel session: Monday 17 November, 08.30 – 10.30 Topic: New communication methods, supporting child helplines Speakers: Jorik Korenromp, Independent consultant Jayne Lowry, Youthline, New Zealand Tina Palma, Bantay Bata 163, Philippines New communication methods supporting child helplines The way children are communicating is changing. The traditional way for a child helpline to support children is by using the traditional Phone. Today it is possible to support children with other communication methods like SMS, Mobile Phones, Chats or Skype. Is it necessary for a Child Helpline to follow these new developments? And what are the new developments? Are they difficult to implement? This workshop will try to provide some answers to these questions. Main focus of the workshop is providing practical information and examples of developments that can help a Child Helpline to interact with children. Technologies that will be discussed are: SMS, email, forums, moderated chats and online counselling using tools that are currently available and are easy to implement. Part of this workshop is sharing experiences from other Child Helplines regarding the use of new communication methods. Youthline New Zealand will share their experience regarding counselling via email and SMS text messages. Bantay Bata 163 from Philippines will present about their current experience in starting SMS counselling for children in a developing country. Youthline is a national New Zealand youth development organisation offering a 24/7 youth helpline, free text and email support to young people and their families. They also offer face to face counselling, information, and leadership services. The case study will look at the implementation of text counselling including the technology required, advantages and challenges inherent in using this method to connect with young people. It will track the development of Youthline’s text counselling service since it began in 2004, including changes in trends and response styles as well as the resources required. Finally, it will look at predictions for future use of text counselling in youth helplines. Bantay Bata 163 is the childcare program of ABS-CBN Foundation, Inc. and is the only media- based organization in Asia handling various facets of child rescue and rehabilitation for physically and sexually abused children in the Philippines. From a 24/7 Helpline 163, it has evolved into a national call center and institution that provides holistic and comprehensive programs covering rescue, residential, and aftercare services. With the emerging trend in SMS-based transactions in the Philippines, Bantay Bata recently increased its nationwide accessibility by opening up the text line as a medium of contact for broadcasting and receiving information. Bantay Bata 163 will provide the mobile context, mechanics and technology involved in their text counseling service, and will also detail experiences and challenges encountered in the start-up process. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 42
  43. 43. Abstract for parallel session: Monday 17 November, 08.30 – 10.30 Topic: Forging mutually beneficial corporate partnerships: pros and cons for child helplines Speakers: Alyson Slater, Sustainability Advisory Services Vendula Kodetova, Public Relations and Events Manager, Safety Line Association child helpline, Czech Republic Ivana Šatrová, Foundation Manager, O2 Partnering with the private sector: A win-win opportunity The traditional model of corporations making charitable donations to non-profits is fast becoming a thing of the past. Companies are looking for opportunities to make an investment into social causes – and they choose those where they can expect the highest social returns. Companies are able to invest more than just monetary resources. Equally as important is their ability to find social causes that are in need of the skills, knowledge and expertise they can offer as experts in their field. For helplines a strategic partnership with telecommunications companies could mean access to phone and internet lines, volunteers from company staff, access to marketing and public relations via the expertise of the company, and IT or other technical support. In return the company is able to provide its employees the chance to make a difference, to associate itself with a good cause, and to make an important contribution to the community in which they operate – all things they could not do on their own without the partnership of a helpline. Companies today are dovetailing their investments with their overall corporate social responsibility strategy in efforts to improve relationships with stakeholders and build positive brand and reputational capital. This session will examine how child helplines can, and do work effectively with the corporate sector, and will explore the basic foundations of successful strategic partnerships between child helplines and companies. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 43
  44. 44. Abstract for parallel session: Monday 17 November, 08.30 – 10.30 Topic: Monitoring & Evaluation of child helplines services Speaker: Dr Ruben Fukkink Organisation: University of Amsterdam Background: Over 10.5 million children from all over the world call child helplines each year. The need for this important tool to assist children is not a question. But many people working in a helpline wonder: - What happens after the conversation? - For how long are we making a difference in a childs life? - What is the difference in impact between telephone counselling and online counselling? Governments and donor organisations are also wondering about the impact of a child helpline: - If I have to invest money, is a child helpline a good one? If we want to be able to find the answers to these questions for yourselves and to be able to convince resource providers, we need to monitor and evaluate our services. This is not an easy task, some child helplines are facing the challenge of anonymity of the callers, while others rely on the on other actors in the field to which they refer children to. But the need and wish to find answers to the above questions and more is there. So in this session we will explore where we can focus our monitoring and evaluation efforts and what is takes to implement these possibilities. Objective of the session: To introduce and explain the concept of monitoring and evaluation the impact of a child helpline – how, the role of the data proforma, example studies. Process of the workshop • (15 minutes) monitoring and evaluation. What is the need and what are the challenges? Presentation by Dr. Ruben Fukkink from the University of Amsterdam • (30 minutes groupwork and discussion) exploring evaluation questions for Child Helplines • (15 minutes plenary) case studies: o Dutch Child Helpline – Kindertelefoon: the difference of impact between online and telephone counselling. o Online peer counselling ‘Shit.nl’ • (20 minutes) new medium, new questions • (15 minutes) research design – qualitative measures and content analysis • (10 minutes) conclusion and recommendations, by Dr. Ruben Fukkink • (15 minutes) final discussion and Q&A Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 44
  45. 45. Abstract for parallel session: Monday 17 November, 08.30 – 10.30 Topic: Confidentiality in Child Protection Speakers: Mr. Bill Bell, Head of Child Protection, Save the Children, United Kingdom Mr. Germán Guajardo, Telefono ANAR, Peru Mr. Grant Taylor, What’s Up, New Zealand Background: Making the decision to maintain or break confidentiality can be a difficult ethical and practical issue for all those who come into contact with children around child protection concerns. In many cases it results in a clash between two fundamental principles – on the one hand, children’s right to privacy and the importance of building trusting and respectful relations with children and on the other, the imperative to prevent or respond to significant harm to children. How in practice should these two principles be balanced in the best interests of the child? Children and young people place a high value on the maintenance of confidentiality and it is often a precondition of their willingness to talk about their worries and experiences. Children need the assurance that the personal information they reveal will not be passed on to anyone else without their permission. Their concern is usually that if information is passed on they will lose control of what happens next - with the possibility of consequences that would not have chosen (such as the removal of a parent, ejection from employment, or further violence or abuse). Yet the best interests of the child may suggest to the adult who has received the information that it must be shared with others who can support the child or prevent a crime. Indeed in some countries domestic law may mean that an adult may have little choice other than to pass on information to the relevant authorities about a disclosure of significant harm to a child (I.e. mandatory reporting). This session will look at some of the challenges raised by this dilemma and discuss ways in which they can be addressed. The experience of the participants in the session will be a key input. Programme: The session constitutes of two parts, one presented by Mr. Bell and the other by Mr. Germán Guajardo To Disclose or Not to Disclose? This opening part lays out some approaches to this issue and aims to encourage an open discussion of the dilemmas that childlines face. Is it simply a matter of each time making a judgment on the facts of the individual case or are there some general rules that could guide a decision? What constitutes the threshold of ‘significant harm’ to a child – if such a threshold exists - that might justify the breaching of confidentiality? What do children need to understand in order to give informed consent (or deny it) to the sharing of private information? How do these theoretical discussions relate to the everyday practical demands of working with children and promoting their rights to protection? Presented by Bill Bell
  46. 46. Telefono ANAR Confidentiality is a characteristic of any relationship that child helplines have with a child. It is on respect for the right to intimacy and the dignity of every child, who entrusts his problem and situation of life to a counsellor. The child helplines has to prevent the information that the child person has entrusted to be known by the child helpline counsellors not to be misused. The base to protect the right to the confidentiality that every person has while establishing a help relationship is bearing in mind participation of the child. This is a right laid down in the Convention on the Rights of the Child. ANAR Telephone supports children and youth in their needs of development and in the defence of his or her rights when these have been damaged, but also supports a space of permanent dialogue. Telephone ANAR favours the creation of a space of containment and confidence in which the child or youth can receive the help that it requests. The daily practice can interfere with the principles of confidentiality that Telephone ANAR adheres to. Some essential questions constantly arise: Under which circumstances should agreement of confidentiality be broken if there is not the assent of the child, or teenager? How to approach the confidentiality when pressure of the parents exists for obtaining information under the justification of their right to parental authority? Answers to these and other questions are neither easy nor unique. Every case and situation will represent a problem and a particular search of options which must guarantee the best interest of the child; avoiding a vision of the children and youth as incapable. In stead considering them as capable and interested in taking part in decisions related to the problems of their confidentiality. Some strategies that the ANAR Telephone promotes and proposes are: not to stop containing and accompanying the child, girl and teenager in their process of comprehension and reflection, to achieve an agreed decision, even decided by him or her. An other one is to promote as far as possible that the child, girl or teenager decides his or her self to reveal information to their families, or by default, to rest on some person who happens to guarantee a frame of containment and protection before the possible consequences of revealing information. As for the articulated work, it is important to know the frame of ethical values that other child protection organisations use. To establish protocols that deal with the amount and sort of information that is needed for the reference of the case, and follow up of the transferred case. This should lead to a follow-up process and social awareness that guarantee confidentiality and other rights of the child. The major challenge will be to progressively promote a childhood protection system that works for the children that will allow the development of capabilities of dialogue between the children and the adults, and the raising of awareness of the rights of children and their aptitude to understand their personal and social reality. Additionally, it should propose effective answers that will serve as a fundamental aspect in the application of the principle of confidentiality in an inclusive rights approach. Presented by: Germán Guajardo Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 46
  47. 47. Confidentiality in practice at 0800WHATSUP, New Zealand Abstract: 0800WHATSUP is a child helpline that has been operating throughout New Zealand since September 2001. It answers an average of 400 calls every day from a national population of approximately 760,000 individuals aged between 5 and 18 years. The practice at 0800WHATSUP regarding confidentiality is determined firstly by New Zealand laws relating to privacy, secondly by relevant professional standards such as the Codes of Ethics of the principle professional groups involved in counselling practice in New Zealand, and thirdly by 0800WHATSUP’s fundamental organisational principles of child-centred practice, empowerment and confidentiality expressed in our Statement of Mission and Vision. This presentation will outline these laws, codes of ethics and the implementation of the confidentiality principle in the formal policies and procedures of 0800WHATSUP. It will also identify the key risk situations regarding maintenance of these laws, codes and policies and procedures and how these are addressed in day-to-day practice. Presented by: Grant Taylor Executive Director of 0800WHATSUP Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 47
  48. 48. Child Trafficking – Panel Discussion Abstract - CHI 4th International Consultation, Jordan. Professor Bolaji Owasanoye, Research Professor, Nigerian Institute of Advanced Legal Studies, Executive Director, Human Development Initiatives (NGO), Consulting Member, J.K Gadzama SAN & Partners (Legal Practitioners). COMBATING MODERN SLAVERY: CHILD DOMESTIC WORK & TRAFFICKING IN NIGERIA Over 250 million children today are at work worldwide and African children constitute 32% of this number (80 million). Educated Nigerians accept that street trading by minors is child labour but do not agree that employing children as domestics is child labour. The problem is compounded because most of them worked in their childhood. Cultural and historical factors have contributed to the perspectives that child domestic work is innocuous. Thus, majority of child domestics in urban areas work in the households of elite Nigerians in middle to top positions of the public and private sectors. Domestics work in urban areas located throughout the Federation with Lagos, Ibadan, Enugu, Port-Harcourt, Abuja and other major cities employing the largest numbers. About 75% of child domestics are between ages of 12 and 17 years. Some of the remaining 25% are below 12 years old. Many of these children joined domestic work as early as 8 years old Human Development Initiatives initiated several projects in Nigeria to tackle the trafficking of child domestics with the collaboration of United Nations and international agencies: ILO/IPEC (CB and WACAP), UNICEF and USAID/PACT. The projects with ILO-IPEC focused on prevention, rehabilitation, withdrawal, advocacy and public education in receiving and sending communities. Child Helpline International, Fourth International Consultation, Amman, Jordan – Information pack 48

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