De kindertelefoon recruitment and selection of volunteers


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  • Houd er rekening mee dat de beschikbaarheid die je opgeeft bindend is!
  • De kindertelefoon recruitment and selection of volunteers

    1. 1. Training Gespreksvaardigheden 10 juni 2010
    2. 2. <ul><li>Program </li></ul><ul><li>Welcome </li></ul><ul><li>Our way of selection </li></ul><ul><li>Which volunteers do we want? </li></ul><ul><li>Selection in practice </li></ul><ul><ul><li>In the whole group </li></ul></ul><ul><ul><li>In little groups </li></ul></ul><ul><li>Evaluation of this afternoon </li></ul>
    3. 3. Pre-selection by giving Information <ul><li>How to inform interested, decide who is going to sign up! The better and more complete in clearly defined definitions people can read what working at the Kindertelefoon means, how concrete is made what is given and what is expected of them, the less 'wrong' filings .... </li></ul>
    4. 4. Pre-selection by Letters <ul><li>Interested parties can register by submitting an application form and a CV We select the forms and c.v. to assess: - Fill method, written / typed, complete, amount of information, formulation reply - Analysis of the submitted motivation; own background / past experience with children and type of experience, expectations of work, age-group - Strenght-and loadanalyse, availability, other occupations, age - C.V.-analysis </li></ul>
    5. 5. Selection <ul><li>The informationday </li></ul><ul><li>Aims to provide all necessary information for those interested in volunteering to assess whether this is something for them. </li></ul><ul><li>Not only methodical but also practical information. The way of giving information is designed in a way that the basic principles and attitudes of Kindertelefoon come back in every issue through the whole afternoon. </li></ul><ul><li>The idea behind this is: Practice what you preach. </li></ul>
    6. 6. Selection(information day) <ul><li>Examples: </li></ul><ul><li>Receiving the entire group with a red carpet (the warm welcome, making contact at the start, a phase in our conversation model). The trainers make this ‘compelling start ' where people initially be surprised. That is our first exciting surprise intervention to challenge participants in the desire of learning. We use the assumption that surprise or astonishment prefaces to know more. </li></ul>
    7. 7. Selection(information day) <ul><li>More examples: Our information afternoon has moments where participants can show something of themselves in small moments orderly workout. This is also the build-up to how we train throughout the training period. Keywords are: interactive, safe, challenging and learning provision Feedback: At the beginning of the program we give information on how participants should behave towards fellow participants in practice situations. Keywords: respect, care, attention and positive intent </li></ul>
    8. 8. Put another not what you want You shall not!
    9. 9. Selection (information day) <ul><li>End of the afternoon </li></ul><ul><li>We ask the participants to think over all they have heard and experienced. They can join the Selection day the next day, if not no harm feeling. If yes, they have to be prepared for a very intensive day where we teach them in a nutshell some communication rules and some skills. </li></ul><ul><li>We introduce selection by observation and training </li></ul>
    10. 10. Be Aware! 
    11. 11. Selection <ul><li> Selection Day (9.30 to 17.30) This day is intended to select participants by helping them to practice conversation skills in contact with selection assistants. That are experienced volunteers, who select participants by observing and screening in training- an rolplay situations. Very popular part task for volunteers, they are thrilled to participate in selection! </li></ul>
    12. 12. Selection <ul><li>The morning program includes exercises with open- and closed-questions, feelings appoint, summarize. </li></ul><ul><li>Exercises how to make contact, the participants already did on the Information Day. </li></ul><ul><li>The afternoon session is mainly formed by the play of a role in small groups. Each participant gets the chance to play an employee child helplines and to be in a child rolplay. Both roles give much information </li></ul>
    13. 13. Selection <ul><li>After these days full of exercises, we offer a drink to the participants. They have a delicious lunch at noon received, edited by Sara and Anouk, Lionne’s daughter and mine. All these moments are an opportunity to observe and judge how someone will volunteer to Kindertelefoon and as a team member. The social moments are very appropriate to see much of anyone's group behavior and how someone will be as colleague . </li></ul>
    14. 14. Selection <ul><li>Finally we collect all the scoring forms and acts in consultation with our selection assistants which participants we allow to our training. </li></ul>
    15. 15. Profile of the volunteer <ul><li>Profile of the volunteer Kindertelefoon Amsterdam & Flevoland: </li></ul><ul><li>Is motivated for having contact with children and young people </li></ul><ul><li>Wants acquire knowledge of the target group of the children's helpline </li></ul><ul><li>Sees the importance of work at the children's helpline (for itself and for children) </li></ul><ul><li>Sees the need or feels the need for reaching qualify itself in conversation skills, aspire to an intensive training period </li></ul><ul><li>Want and can change gear in the conversations with respect to differences at children, nature of the conversation </li></ul><ul><li>Can cooperate </li></ul><ul><li>Can unite itself with the nature of the service of the children's helpline; contact is just once, no possibility of a long-term working relationship with children and young people </li></ul><ul><li>Has no problems with shifts and training during evening hours </li></ul><ul><li>Reliability during conversations and also during schedule shifts and being present </li></ul>
    16. 16. Profile of the volunteer <ul><li>Points of interest concerning the candidates during the selection process: </li></ul><ul><li>  </li></ul><ul><li>Is able to learn, let this show reacting to practice examples </li></ul><ul><li>Can reflect perceptible on itself </li></ul><ul><li>Shows during selection contact skills </li></ul><ul><li>Has a respectful attitude to children and young people and their parents </li></ul><ul><li>Is able make distinction between aid and service </li></ul><ul><li>Shows a substantial interest in the target group of the children's helpline </li></ul><ul><li>There is more importance than its own c.v. or socially contact need </li></ul>
    17. 17. Roleplay in the whole group <ul><li>Exercise Making Contact: </li></ul><ul><li>The whole group ask at random questions, one participant </li></ul><ul><li>observate which questions are effectif and one participant observate for selectionpurpose with the points of interest </li></ul><ul><li>Everybody turns around and sit with their faces looking at the walls. </li></ul><ul><li>Suzanne plays her role and I will support the whole play </li></ul>
    18. 18. Introduction of the roleplay <ul><li>Roleplay Kindertelefoon Call Selection Weekend The group is divided into four small groups of 4 to 5 persons. The roles played by the participants. Each role play takes up to ten minutes, it becomes immediately debriefed by the feedback rules (also ten minutes). The supervisor ensures that a safe atmosphere in the group and prepared for the participants. Aim: In our selection weekend it is an introduction to conversation via a role. Practicing the interview shows skills in listening, questioning and summarizing. </li></ul>
    19. 19. Selection in a roleplay <ul><li>For now the aim is mainly to experience our way of selection in this roleplay Kindertelefoon Call/Selection Weekend </li></ul><ul><li>The group of 4 persons will be divided in a child, a childhelpline volunteer, an observer and a selectionassistent </li></ul><ul><li>Erik, Suzanne or me will supervise the roleplay and give the selectionassistent support in filling in the scoreform. </li></ul>
    20. 20. Selection in a roleplay <ul><li>Handout the roleplays, scoreforms and introduction roleplays </li></ul><ul><li>Success!! </li></ul>
    21. 21. Selection <ul><li>How did it go? </li></ul>
    22. 22. Selection
    23. 23. Selection <ul><li>After the selection day the selection assistents use next form: handout </li></ul><ul><li>Selection Points Kindertelefoon Info & Selection:  response to information afternoon  responsibilities / appointments /in time?  sharing personal experiences, which allows the participant to hear?  will require training KT, you know something about?  listening and conversation skills  join attitude  learning ability  give and receive feedback in debriefing exercise  response to exercise explanation  what colleague do you think she / he be? |  values, what do you see?  how did the participant handle stress?  Possible ballast participant? </li></ul>
    24. 24. Evaluation <ul><li>Please tell us </li></ul><ul><li>How did you experience this workshop? </li></ul>