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UX as Knowledge Work

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Slides from a guest lecture I presented at the UX Immersive class at General Assembly.

Slides from a guest lecture I presented at the UX Immersive class at General Assembly.

Published in: Technology, Education

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  • 1. Thomas Wendt Surrounding Signifiers @thomas_wendt thomas@srsg.co srsg.co UX as Knowledge Work A Few Things About UX You Won’t Learn from Practice Alone
  • 2. Thomas Wendt Surrounding Signifiers @thomas_wendt Thomas Wendt UX Strategist and Researcher Founder of Surrounding Signifiers, a strategy and design consultancy Background in continental philosophy, psychology, and literary theory
  • 3. Thomas Wendt Surrounding Signifiers @thomas_wendt http://img103.fansshare.com/pic12/w/non-celebrity/ 800/8520_jean_baudrillard.jpg “We live in a world where there is more and more information, and less and less meaning.” Jean Baudrillard
  • 4. Theory and Practice Thomas Wendt Surrounding Signifiers @thomas_wendt
  • 5. https://encrypted-tbn1.gstatic.com/images? q=tbn:ANd9GcQOhwmHeLp1TehynAG2U9WRkAaZQNvE_eFnnY6PoR_Ep56W http://beckysuewho.files.wordpress.com/2012/05/bw.jpg Theory? Practice?
  • 6. https://encrypted-tbn1.gstatic.com/images? q=tbn:ANd9GcQOhwmHeLp1TehynAG2U9WRkAaZQNvE_eFnnY6PoR_Ep56W http://beckysuewho.files.wordpress.com/2012/05/bw.jpg Both
  • 7. Theory thought disengaged frivolous virtual Thomas Wendt Surrounding Signifiers @thomas_wendt Practice action invested productive real Colloquially...
  • 8. Theory foundational Thomas Wendt Surrounding Signifiers @thomas_wendt Practice performative Traditionally...
  • 9. Theory foundational Thomas Wendt Surrounding Signifiers @thomas_wendt Practice performative Traditionally... Praxis informed action
  • 10. Thomas Wendt Surrounding Signifiers @thomas_wendt “Apart from inquiry, apart from the praxis, individuals cannot be truly human. Knowledge emerges only through invention and re-invention, through the restless, impatient, continuing, hopeful inquiry human beings pursue in the world, with the world, and with each other.” Paulo Freire
  • 11. Thomas Wendt Surrounding Signifiers @thomas_wendt Ancient Greeks Theory Practice Technology Design
  • 12. Thomas Wendt Surrounding Signifiers @thomas_wendt Ancient Greeks Theory Practice Technology Design Praxis
  • 13. Thomas Wendt Surrounding Signifiers @thomas_wendt http://uxmag.com/sites/default/files/uploads/evanswireframing/ globalcruise6.png
  • 14. Thomas Wendt Surrounding Signifiers @thomas_wendt http://beautifultrouble.org/wp-content/uploads/Beautiful%20Trouble/PRINCIPLE %20Praxis%20Makes%20Perfect/PR_Praxis%20Makes%20Perfect_Praxis
  • 15. Framing UX Thomas Wendt Surrounding Signifiers @thomas_wendt
  • 16. Framing UX Thomas Wendt Surrounding Signifiers @thomas_wendt Semiotics
  • 17. Thomas Wendt Surrounding Signifiers @thomas_wendt http://beautifultrouble.org/wp-content/uploads/Beautiful%20Trouble/PRINCIPLE %20Praxis%20Makes%http://cdn.grin.com/images/preview-object/document.
  • 18. Thomas Wendt Surrounding Signifiers @thomas_wendt “A linguistic system is a series of differences of sound combined with a series of differences of ideas.” Ferdinand de Saussure
  • 19. Thomas Wendt Surrounding Signifiers @thomas_wendt http://beautifultrouble.org/wp-content/http://fanart.tv/fanart/music/382f1005- e9ab-4684-afd4-0bdae4ee37f2/albumcover/all-eyez-on-
  • 20. Thomas Wendt Surrounding Signifiers @thomas_wendt http://beautifultrouble.org/wp-content/http://fanart.tv/fanart/music/382f1005- e9ab-4684-afd4-0bdae4ee37f2/albumcover/all-eyez-on- West side Urban culture Teenage rebellion Gangsta rap MTV Rural/suburban white kids Conspiracy theory
  • 21. Thomas Wendt Surrounding Signifiers @thomas_wendt UI tactical tangible signifier UX strategic conceptual signified So... ?
  • 22. Thomas Wendt Surrounding Signifiers @thomas_wendt UI tactical tangible signifier UX strategic conceptual signified So... Not that simple
  • 23. Thomas Wendt Surrounding Signifiers @thomas_wendt
  • 24. Framing UX Thomas Wendt Surrounding Signifiers @thomas_wendt Phenomenology and Embodiment
  • 25. Thomas Wendt Surrounding Signifiers @thomas_wendt “Intelligence and understanding are rooted not in the presence and manipulation of explicit, language-like data structures, but in something more earthy: the tuning of basic responses to a real world that enables an embodied organism to sense, act, and survive.” Andy Clark
  • 26. Thomas Wendt Surrounding Signifiers @thomas_wendt http://1.bp.blogspot.com/_tOjzP9CI7tE/STJi66aMyhI/AAAAAAAAAS4/ isVs8IugZJk/s1600/Martin+Heidegger,+Looking+Surprised,+scanned Design for Dasein
  • 27. Thomas Wendt Surrounding Signifiers @thomas_wendt http://absolutegalore.com/wp-content/uploads/2009/09/monkey-wrench- mini1.jpg
  • 28. Thomas Wendt Surrounding Signifiers @thomas_wendt
  • 29. Thomas Wendt Surrounding Signifiers @thomas_wendt
  • 30. Framing UX Thomas Wendt Surrounding Signifiers @thomas_wendt Psychoanalysis
  • 31. Thomas Wendt Surrounding Signifiers @thomas_wendt https://encrypted-tbn0.gstatic.com/images? q=tbn:ANd9GcSzBSsXw4M5nEcuU4lD8iTyyRw4QJj__s7D06gnoY- “If knowledge about the unconscious were as important for the patient as people inexperienced in psychoanalysis imagine, listening to lectures or reading books would be enough to cure him. Such measures, however, have as much influence on the symptoms of nervous illness as a distribution of menu-cards in a time of famine has upon hunger.” Sigmund Freud
  • 32. Thomas Wendt Surrounding Signifiers @thomas_wendt
  • 33. Thomas Wendt Surrounding Signifiers @thomas_wendt
  • 34. Research and Strategy Thomas Wendt Surrounding Signifiers @thomas_wendt
  • 35. Thomas Wendt Surrounding Signifiers @thomas_wendt restaurant pic http://zeospot.com/wp-content/uploads/2010/11/restaurant-design-with- champagne-bottle-the-mira-hong-kong-interior.jpg
  • 36. Thomas Wendt Surrounding Signifiers @thomas_wendt https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcSayeL70_X- G92wLZ7jmQQrjCYw_yrK459O5oEtEBPVAkfhKkv5oQ
  • 37. Onward Thomas Wendt Surrounding Signifiers @thomas_wendt
  • 38. Thomas Wendt Surrounding Signifiers @thomas_wendt
  • 39. Thomas Wendt Surrounding Signifiers @thomas_wendt http://cdn.dottech.org/media/2013/02/nexus4.png
  • 40. Thomas Wendt Surrounding Signifiers @thomas_wendt data:image/jpeg;base64,/9j/4AAQSkZJRgABAQAAAQABAAD/ 2wCEAAkGBxQSEhQUEhQUFRUUFxQUFBQXFBQVFRUUFBQWFhUUFRQY HCggGBolHBQUITEhJSkrLi4uFx8zODMsNygtLisBCgoKDg0OGhAQGiwkHyQs LCwsLCwsLCwsLCwsLCwsLCwsLCwsLCwsLCwsLCwsLCwsLCwsLCwsLCws LCwsLCwsLP/AABEIALkBEQMBIgACEQEDEQH/ xAAbAAACAwEBAQAAAAAAAAAAAAADBQECBAYAB// EADoQAAEDAwIDBAkCBQUBAQAAAAEAAhEDBCESMQVBUWFxgZEGEyIy obHB0fBC4RQjUmLxM3KCkrIVQ//
  • 41. Thomas Wendt Surrounding Signifiers @thomas_wendt http://0.tqn.com/d/shoes/1/0/o/K/1/alexander_mcqueen_fashion_show_shoes.jpg
  • 42. Thanks Thomas Wendt Surrounding Signifiers @thomas_wendt Thomas Wendt Surrounding Signifiers @thomas_wendt thomas@srsg.co srsg.co