Social Media became a buzzword only a few years ago, but it has existed in one form or another for many years before that. A web Forums allows Social Networking for example. you can potentially reach out to thousands of prospects and engage them in conversation through this medium. The fact that you can talk to them means that you can influence them. That’s the true power of social media from a marketing perspective.Theoretically, though, I would say that social media marketing basically defines how you can use different online touch-points and channels to market your products, get traffic, convert people into customers, get your conversation started, etc. While traditional media was a one-way broadcast medium (newspapers, TV channels etc), social media is two-way communication.
Affinity score - If you send your friend a lot of Facebook messages and check their profile often, then you’ll have a higher affinity score for that user.
Many times I have find myself in front of companies’ rep who said we want to create a Facebook or V kontakte fan page. When I asked why , they couldn’t come up with a clear answer.It's time to stop doing social because it's cool. It's time to start doing it because it's effective.
P is People. Don't start a social strategy until you know the capabilities of your audience. If you're targeting college students, use social networks. If you're reaching out business travelers, consider ratings and reviews.O is objectives. Pick one. Are you starting an application to listen to your customers, or to talk with them? To support them, or to energize your best customers to evangelize others? Or are you trying to collaborate with them? Decide on your objective before you decide on a technology.S is Structure. Are you developping the project in house or is it outsourced? How many of your employees are involved ? How is responsible for? Are your other employee aware of your SM activities? T is Technology. A community. A wiki. A blog or a hundred blogs. Once you know your people, objectives, and strategy, then you can decide with confidence.E is Evaluate. You will never know if your campaign is a successand your SM strategy will never evoluate if you don’t set up clear metrics and KPI for your campaign. Forrester Research, Inc. (Nasdaq: FORR) is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Social Media is about setting up a mecanism , not about creative ideas. Nobody can garanty that your viral video will be seen 1 million times. But the truth is that 1 million views will not necessarily help you to reach your business objectives.
Consumers Engagement Marketing Social Media: How to adopt the right strategy?
01Our expertise Buzz Audit : Monitoring and analyze of your brand’s online reputation and perception. Blog Marketing : Involving popular bloggers to experience your brand in order to create positive and influential online recommendations. Benchmark & Web 2.0 Strategy : Analyze of your specific online situation in order to introduce you with a development planning and strategic opportunities. Community Management: Creation and management of an online community, content management and engagement strategy as well as alerts and monthly reporting.
This your customer. Can you see the difference between those 2 pictures? Customer 1.0 (Offline customer) Customer 2.0 (Social media user)
Why Should You Have a Social Media Strategy? Context
Why Should You Have a Social Media Strategy? Argument 1: Russians are more and more connected 45 millions Internet users in Russia Source : Miniwatts Marketing Group March 2009
Why Should You Have a Social Media Strategy? Argument 1: Russians are more and more connected Russians like a lot new technologies and have an easy access to it % of the Population Source: TNS, M`Index, Russia, 16+.
Why Should You Have a Social Media Strategy? Argument 2: Russians are massively using Social Media Russians are #1 Social Media users in the world Source: TNS Web Index, May’09, cities 100,000+, TA population 12-54, Internet users – use Internet at home or at work at least once per month Unique visitors: (estimated cookies) 38 M Page views: 27 B Total visits / month: 730 M Avg visits per visitor: 28 Avg time on site: 28’:20” Daily traffic: 7 M visitors Unique visitors: (estimated cookies) 31 M Page views: 6,4 B Total visits / month: 440 M Avg visits per visitor: 21 Avg time on site: 18’:20” Daily traffic: 6 M visitors Source: Google Ad planner, July 2010
Why Should You Have a Social Media Strategy? Argument 2: Russians are massively using Social Media Almost 90% of the young web users are active on Social Networks Main interests: music, games, chats and social networks, blogging. Main resources: Portals, Social Networks (Vkontakte.ru), Blogs, Communities Source: ComCon, TGI Russia, 1-3 waves 2009, weekly audience 16+. Main interests: music, games, chats and social networks, blogging. Main resources: Portals, Social Networks (Vkontakte.ru), Blogs, Topic (music, video, games, sport and other). Main interests: family life, business and politics news. Main resources: Portals, Social Networks (Odnoklassniki.ru), News
Why Should You Have a Social Media Strategy? Argument 3: Social Media offers unique targeting possibilities Age, sex, location, incomes, job, behavior, influence, brand loyalty… Social Media Behavior Brand Fans Personal Information Professional Information Geo-localization Social Active / Influencer
Why Should You Have a Social Media Strategy? Argument 4: People trusts online opinions more than advertising Word of mouth is highly credible About 60% of consumers trust online opinions Recommendations from friends/family Consumer opinions posted online Newsletters updates Ads in newspapers Ads on TV Ads on radio Source: Edelman, Trust Barometer Ads in magazines Branded Web sites Search engine ads Web banner ads Ads on mobile phones 0% 20% 40% 60% 80% 100%
Why Should You Have a Social Media Strategy? Argument 5: More conversations about your brand Word of mouth is highly credible Do you know what people are saying about your brand online?
Why Should You Have a Social Media Strategy? Argument 5: More conversations about your brand Word of mouth is highly credible Do you know what people are saying about your brand online? Positive & negative experiences with brands, opinions, conversations, Recommendations, rumors, attacks, videos, pictures, … Source : TalkTrack, Keller Fay Group, 2006 Consumers insight: feedback / Ideas / Influencers Business opportunities
How to develop your Social Media strategy? Where to start from? Tools and technologies are not a strategy!
How to develop your Social Media strategy? A 5 step process to your Social Media strategy P.O.S.T.E People: Understand your audience: Who? Where? Brand perception? Objectives: Decide what you want to accomplish. Structure: Who is involved / responsible in your team for your SM activities? Technology: What tools, formats & platforms? Evaluation:What metrics & KPI? Methodology by Forrester http://www.forrester.com/rb/research
How to develop your Social Media strategy? Step 1. Identify Existing Conversations Buzz Audit vs E-monitoring Listen Analyse React Engage
How to develop your Social Media strategy? Step 1. Identify Existing Conversations Buzz Audit: Analysis what is your brand’s online reputation
Answer to consumers’ questions with arguments and facts
Prepare in advance scenarios to react in case of a brand attack or a bad buzz
Listen Analyse React
How to develop your Social Media strategy? Step 1. Identify Existing Conversations Select the instruments to monitor and set up alerts Free research instruments: twitter search Advanced research instruments:
How to develop your Social Media strategy? Step 2. Set up clear and reasonable objectives What do you want to achieve? Which call for action? Your Goal(s) Call for action Increase website traffic Increase lead generation Increase customer data base Increase E-mail subscription Increase sales revenue Improve search engine ranking Improve brand and product reputation Increase brand and product awareness Increase brand and product loyalty Reduce customer acquisition costs Improve public relations Improve customer support quality Reduce customer support costs Generate offline traffic Visit your web site Ask for information / brochure Provide personal information Subscribe for newsletter Buy your product Recommend your product Discuss your product with friends Buy more often Join a community of brand fan Publish content about your brand Gather offline with other brand fans Visit your shops Provide feedback and opinion Provide ideas how to improve the product
How to develop your Social Media strategy? Step 3. Get your team involved in your SM strategy The major part of your employees are using Social Media Notice that
Your employees are already using Social Media.
They are very likely to talk about their job and their company online.
A fired employee can easily back fire at your company through Social Media (pictures, videos, rumors,…).
Your employees are also your company’s online brand ambassadors.
Your employees can contribute to your Social Media presence (client relationship, expertise, publish content).
Entitle one person in your team responsible for your Social Media activities.
Inform all the employees about your SM strategy and activities.
How to develop your Social Media strategy? Step 4. Select the right channel(s) CommunityManagement Viral Buzz Emailing Banners SEO Blog Minisite Games Seeding ü ü E-mail subscriptions ü ü ü ü ü Awareness & Visibility ü ü ü ü ü ü ü ü ü Online Traffic ü ü ü ü ü ü ü Search Engine Indexation ü ü ü Source : Culture-Buzz / Vanksen Group ü Leadsgeneration ü ü ü ü ü ü Offline Traffic ü ü ü ü ü ü Increase sales ü ü ü ü ü ü ü Loyalty ü ü ü ü ü Objectives
How to develop your Social Media strategy? Step 5. Define your KPI’s and metrics What is your Return On Investment? Source: KingFish Media 2010, US