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Social Media for Business
What is Social Media

       What About Traditional Media

  What Changed



How Does This Help My Business!
What is Social Media

Personal 1-to-1 communication
    Speaking directly with the consumer

Trustworthy
    Assumed Credibility - it MUST be true
Word-of-Mouth
    Recommendation - Validation

Listening
    Research what is being said about your brand
What About Traditional Media

 Newspapers - print media
      Readership / Circulation down

 Email
         CAN-SPAM / Noise

 Display Advertising
         Invisible

 Search Advertising
         PPC/SEO - barrier to entry
What Changed

Unique Shift in How We Get Our Information
        We ask for it

Real-Time Delivery
        Near Instantaneous Access

New Experts
        Subject matter experts

Viral
Why Should I Care


25,000,000 Unique US Visitors Monthly
1,382% Growth in 12 Months

Fastest Growing Age Demographic
35-49 at 41.7%
50M Tweets / Day

Over 70% of B2B Companies on Twitter
Why Should I Care


#1 Social Networking Site

400 Million Active Users Worldwide

77% of B2B Companies on Facebook

Application Development Platform
Prove It To Me


Real-Time Search    Social Connector
Prove It To Me
                      Social Mediaʼs Impact
                     on Purchasing Behavior

75%

          70
                       68
50%                               54
                                               49
                                                       44
25%




0%
      Social Media   Company    Online News   Review   Wikis
                     Websites                  Sites
Prove It To Me
                      Social Mediaʼs Impact
                     on Purchasing Behavior

75%

          70
                       68
50%                               54
                                               49
                                                       44
25%




0%
      Social Media   Company    Online News   Review   Wikis
                     Websites                  Sites
Prove It To Me
                      Social Mediaʼs Impact
                     on Purchasing Behavior

75%

          70
                       68
50%                               54
                                               49
                                                       44
25%




0%
      Social Media   Company    Online News   Review   Wikis
                     Websites                  Sites
Prove It To Me
                      Social Mediaʼs Impact
                     on Purchasing Behavior

75%

          70
                       68
50%                               54
                                               49
                                                       44
25%




0%
      Social Media   Company    Online News   Review   Wikis
                     Websites                  Sites
Prove It To Me
                      Social Mediaʼs Impact
                     on Purchasing Behavior

75%

          70
                       68
50%                               54
                                               49
                                                       44
25%




0%
      Social Media   Company    Online News   Review   Wikis
                     Websites                  Sites
Prove It To Me
                      Social Mediaʼs Impact
                     on Purchasing Behavior

75%

          70
                       68
50%                               54
                                               49
                                                       44
25%




0%
      Social Media   Company    Online News   Review   Wikis
                     Websites                  Sites
Okay - Now What
   How Do I Get Started

Find Your Voice
    Donʼt market - communicate

Understand Your Audience
    Who will care about what you have to say

Create a Personal Relationship
    Gain trust

Be Prepared
    Are you ready to commit to social media
Create A Strategy

Define Success
   What do you want to accomplish

Determine Measurable Outcomes
    Analytics and Reporting

Integration
   Tie all your platforms together

Guidelines and Policies
    Employee Contribution
How Do I Make This Work
   Understand the Tools Available
What Can I Expect

What is Likely   What is NOT Likely
What Can I Expect

What is Likely   What is NOT Likely
What Can I Expect

  What is Likely    What is NOT Likely

Public Relations
What Can I Expect

  What is Likely    What is NOT Likely

Public Relations
What Can I Expect

  What is Likely      What is NOT Likely

Public Relations
Increase Web Traffic
What Can I Expect

  What is Likely      What is NOT Likely

Public Relations
Increase Web Traffic
What Can I Expect

  What is Likely      What is NOT Likely

Public Relations
Increase Web Traffic
Lead Generation
What Can I Expect

  What is Likely      What is NOT Likely

Public Relations
Increase Web Traffic
Lead Generation
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations
Increase Web Traffic
Lead Generation
Increase Customer Support
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations
Increase Web Traffic
Lead Generation
Increase Customer Support
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations
Increase Web Traffic
Lead Generation
Increase Customer Support
Improve SEO
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations
Increase Web Traffic
Lead Generation
Increase Customer Support
Improve SEO
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations
Increase Web Traffic
Lead Generation
Increase Customer Support
Improve SEO
Brand Awareness
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations
Increase Web Traffic
Lead Generation
Increase Customer Support
Improve SEO
Brand Awareness
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations
Increase Web Traffic
Lead Generation
Increase Customer Support
Improve SEO
Brand Awareness
Increase Sales Revenue
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations
Increase Web Traffic
Lead Generation
Increase Customer Support
Improve SEO
Brand Awareness
Increase Sales Revenue
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations            Replace all marketing efforts
Increase Web Traffic
Lead Generation
Increase Customer Support
Improve SEO
Brand Awareness
Increase Sales Revenue
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations            Replace all marketing efforts
Increase Web Traffic
Lead Generation
Increase Customer Support
Improve SEO
Brand Awareness
Increase Sales Revenue
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations            Replace all marketing efforts
Increase Web Traffic
                            Work Without Commitment
Lead Generation
Increase Customer Support
Improve SEO
Brand Awareness
Increase Sales Revenue
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations            Replace all marketing efforts
Increase Web Traffic
                            Work Without Commitment
Lead Generation
Increase Customer Support
Improve SEO
Brand Awareness
Increase Sales Revenue
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations            Replace all marketing efforts
Increase Web Traffic
                            Work Without Commitment
Lead Generation
                            Give Immediate Results
Increase Customer Support
Improve SEO
Brand Awareness
Increase Sales Revenue
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations            Replace all marketing efforts
Increase Web Traffic
                            Work Without Commitment
Lead Generation
                            Give Immediate Results
Increase Customer Support
Improve SEO
Brand Awareness
Increase Sales Revenue
What Can I Expect

  What is Likely            What is NOT Likely

Public Relations            Replace all marketing efforts
Increase Web Traffic
                            Work Without Commitment
Lead Generation
                            Give Immediate Results
Increase Customer Support
                            To Be FREE
Improve SEO
Brand Awareness
Increase Sales Revenue
Twitter
Customizing SocNet Tools
Facebook
Customizing SocNet Tools
Platform Integration
  Customizing SocNet Tools
Platform Integration
  Customizing SocNet Tools
Twitter Terms
                 Talk the Talk


@Address     @ThinkBigKC         # HashTag

RT ReTweet


 DM Direct Message
Recruit Followers
            Where is Everyone


Organic Growth                   Accelerated Growth




                 Holistic Approach
Recruit Followers
            Where is Everyone


Organic Growth                   Accelerated Growth




                 Holistic Approach
Recruit Followers
                 Where is Everyone


 Organic Growth                     Accelerated Growth

Research Relevant Topics




                    Holistic Approach
Recruit Followers
                 Where is Everyone


 Organic Growth                     Accelerated Growth

Research Relevant Topics




                    Holistic Approach
Recruit Followers
                 Where is Everyone


 Organic Growth                     Accelerated Growth

Research Relevant Topics
Engage Established Accounts




                    Holistic Approach
Recruit Followers
                 Where is Everyone


 Organic Growth                     Accelerated Growth

Research Relevant Topics
Engage Established Accounts




                    Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics
Engage Established Accounts
Join the Conversation




                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics
Engage Established Accounts
Join the Conversation




                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics
Engage Established Accounts
Join the Conversation
Make Yourself Seen




                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics
Engage Established Accounts
Join the Conversation
Make Yourself Seen




                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics
Engage Established Accounts
Join the Conversation
Make Yourself Seen
Use Available Tools


                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics
Engage Established Accounts
Join the Conversation
Make Yourself Seen
Use Available Tools


                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics              Automated Systems
Engage Established Accounts
Join the Conversation
Make Yourself Seen
Use Available Tools


                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics              Automated Systems
Engage Established Accounts
Join the Conversation
Make Yourself Seen
Use Available Tools


                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics              Automated Systems
Engage Established Accounts            Paid Follow Campaigns
Join the Conversation
Make Yourself Seen
Use Available Tools


                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics              Automated Systems
Engage Established Accounts            Paid Follow Campaigns
Join the Conversation
Make Yourself Seen
Use Available Tools


                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics              Automated Systems
Engage Established Accounts            Paid Follow Campaigns
Join the Conversation                  Sweepstakes
Make Yourself Seen
Use Available Tools


                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics              Automated Systems
Engage Established Accounts            Paid Follow Campaigns
Join the Conversation                  Sweepstakes
Make Yourself Seen
Use Available Tools


                        Holistic Approach
Recruit Followers
                  Where is Everyone


 Organic Growth                         Accelerated Growth

Research Relevant Topics              Automated Systems
Engage Established Accounts            Paid Follow Campaigns
Join the Conversation                  Sweepstakes
Make Yourself Seen                     Integrated Services
Use Available Tools


                        Holistic Approach

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The Social Media Playbook - An In-Depth Guide To Launching A Successful Twitter Campaign (and more)

  • 1. Social Media for Business
  • 2. What is Social Media What About Traditional Media What Changed How Does This Help My Business!
  • 3. What is Social Media Personal 1-to-1 communication Speaking directly with the consumer Trustworthy Assumed Credibility - it MUST be true Word-of-Mouth Recommendation - Validation Listening Research what is being said about your brand
  • 4. What About Traditional Media Newspapers - print media Readership / Circulation down Email CAN-SPAM / Noise Display Advertising Invisible Search Advertising PPC/SEO - barrier to entry
  • 5. What Changed Unique Shift in How We Get Our Information We ask for it Real-Time Delivery Near Instantaneous Access New Experts Subject matter experts Viral
  • 6. Why Should I Care 25,000,000 Unique US Visitors Monthly 1,382% Growth in 12 Months Fastest Growing Age Demographic 35-49 at 41.7% 50M Tweets / Day Over 70% of B2B Companies on Twitter
  • 7. Why Should I Care #1 Social Networking Site 400 Million Active Users Worldwide 77% of B2B Companies on Facebook Application Development Platform
  • 8. Prove It To Me Real-Time Search Social Connector
  • 9. Prove It To Me Social Mediaʼs Impact on Purchasing Behavior 75% 70 68 50% 54 49 44 25% 0% Social Media Company Online News Review Wikis Websites Sites
  • 10. Prove It To Me Social Mediaʼs Impact on Purchasing Behavior 75% 70 68 50% 54 49 44 25% 0% Social Media Company Online News Review Wikis Websites Sites
  • 11. Prove It To Me Social Mediaʼs Impact on Purchasing Behavior 75% 70 68 50% 54 49 44 25% 0% Social Media Company Online News Review Wikis Websites Sites
  • 12. Prove It To Me Social Mediaʼs Impact on Purchasing Behavior 75% 70 68 50% 54 49 44 25% 0% Social Media Company Online News Review Wikis Websites Sites
  • 13. Prove It To Me Social Mediaʼs Impact on Purchasing Behavior 75% 70 68 50% 54 49 44 25% 0% Social Media Company Online News Review Wikis Websites Sites
  • 14. Prove It To Me Social Mediaʼs Impact on Purchasing Behavior 75% 70 68 50% 54 49 44 25% 0% Social Media Company Online News Review Wikis Websites Sites
  • 15. Okay - Now What How Do I Get Started Find Your Voice Donʼt market - communicate Understand Your Audience Who will care about what you have to say Create a Personal Relationship Gain trust Be Prepared Are you ready to commit to social media
  • 16. Create A Strategy Define Success What do you want to accomplish Determine Measurable Outcomes Analytics and Reporting Integration Tie all your platforms together Guidelines and Policies Employee Contribution
  • 17. How Do I Make This Work Understand the Tools Available
  • 18. What Can I Expect What is Likely What is NOT Likely
  • 19. What Can I Expect What is Likely What is NOT Likely
  • 20. What Can I Expect What is Likely What is NOT Likely Public Relations
  • 21. What Can I Expect What is Likely What is NOT Likely Public Relations
  • 22. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic
  • 23. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic
  • 24. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic Lead Generation
  • 25. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic Lead Generation
  • 26. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic Lead Generation Increase Customer Support
  • 27. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic Lead Generation Increase Customer Support
  • 28. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic Lead Generation Increase Customer Support Improve SEO
  • 29. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic Lead Generation Increase Customer Support Improve SEO
  • 30. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic Lead Generation Increase Customer Support Improve SEO Brand Awareness
  • 31. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic Lead Generation Increase Customer Support Improve SEO Brand Awareness
  • 32. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic Lead Generation Increase Customer Support Improve SEO Brand Awareness Increase Sales Revenue
  • 33. What Can I Expect What is Likely What is NOT Likely Public Relations Increase Web Traffic Lead Generation Increase Customer Support Improve SEO Brand Awareness Increase Sales Revenue
  • 34. What Can I Expect What is Likely What is NOT Likely Public Relations Replace all marketing efforts Increase Web Traffic Lead Generation Increase Customer Support Improve SEO Brand Awareness Increase Sales Revenue
  • 35. What Can I Expect What is Likely What is NOT Likely Public Relations Replace all marketing efforts Increase Web Traffic Lead Generation Increase Customer Support Improve SEO Brand Awareness Increase Sales Revenue
  • 36. What Can I Expect What is Likely What is NOT Likely Public Relations Replace all marketing efforts Increase Web Traffic Work Without Commitment Lead Generation Increase Customer Support Improve SEO Brand Awareness Increase Sales Revenue
  • 37. What Can I Expect What is Likely What is NOT Likely Public Relations Replace all marketing efforts Increase Web Traffic Work Without Commitment Lead Generation Increase Customer Support Improve SEO Brand Awareness Increase Sales Revenue
  • 38. What Can I Expect What is Likely What is NOT Likely Public Relations Replace all marketing efforts Increase Web Traffic Work Without Commitment Lead Generation Give Immediate Results Increase Customer Support Improve SEO Brand Awareness Increase Sales Revenue
  • 39. What Can I Expect What is Likely What is NOT Likely Public Relations Replace all marketing efforts Increase Web Traffic Work Without Commitment Lead Generation Give Immediate Results Increase Customer Support Improve SEO Brand Awareness Increase Sales Revenue
  • 40. What Can I Expect What is Likely What is NOT Likely Public Relations Replace all marketing efforts Increase Web Traffic Work Without Commitment Lead Generation Give Immediate Results Increase Customer Support To Be FREE Improve SEO Brand Awareness Increase Sales Revenue
  • 43. Platform Integration Customizing SocNet Tools
  • 44. Platform Integration Customizing SocNet Tools
  • 45. Twitter Terms Talk the Talk @Address @ThinkBigKC # HashTag RT ReTweet DM Direct Message
  • 46. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Holistic Approach
  • 47. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Holistic Approach
  • 48. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Holistic Approach
  • 49. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Holistic Approach
  • 50. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Engage Established Accounts Holistic Approach
  • 51. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Engage Established Accounts Holistic Approach
  • 52. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Engage Established Accounts Join the Conversation Holistic Approach
  • 53. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Engage Established Accounts Join the Conversation Holistic Approach
  • 54. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Engage Established Accounts Join the Conversation Make Yourself Seen Holistic Approach
  • 55. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Engage Established Accounts Join the Conversation Make Yourself Seen Holistic Approach
  • 56. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Engage Established Accounts Join the Conversation Make Yourself Seen Use Available Tools Holistic Approach
  • 57. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Engage Established Accounts Join the Conversation Make Yourself Seen Use Available Tools Holistic Approach
  • 58. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Automated Systems Engage Established Accounts Join the Conversation Make Yourself Seen Use Available Tools Holistic Approach
  • 59. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Automated Systems Engage Established Accounts Join the Conversation Make Yourself Seen Use Available Tools Holistic Approach
  • 60. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Automated Systems Engage Established Accounts Paid Follow Campaigns Join the Conversation Make Yourself Seen Use Available Tools Holistic Approach
  • 61. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Automated Systems Engage Established Accounts Paid Follow Campaigns Join the Conversation Make Yourself Seen Use Available Tools Holistic Approach
  • 62. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Automated Systems Engage Established Accounts Paid Follow Campaigns Join the Conversation Sweepstakes Make Yourself Seen Use Available Tools Holistic Approach
  • 63. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Automated Systems Engage Established Accounts Paid Follow Campaigns Join the Conversation Sweepstakes Make Yourself Seen Use Available Tools Holistic Approach
  • 64. Recruit Followers Where is Everyone Organic Growth Accelerated Growth Research Relevant Topics Automated Systems Engage Established Accounts Paid Follow Campaigns Join the Conversation Sweepstakes Make Yourself Seen Integrated Services Use Available Tools Holistic Approach

Editor's Notes