Facilitator aided innovation

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Facilitator aided innovation

  1. 1. FACILITATORAIDED-INNOVATIONThe alchemy of an integrated design cultureHELPING MULTIDISCIPLNARY TEAMS WORK MORE EFFICIENTLY TO REACHSUPERIOR RESULTSThierry Curiale, Matthew Marino @userstudio
  2. 2. Multidisciplinary innovationis a team sport.
  3. 3. Multidisciplinary innovationis a team sport.Today, we’d like to share anddiscuss our rules of the game…
  4. 4. Hello, we’re… Matthew Marino Service designer & founding partner @matthew_marino Thierry Curiale Innovation marketing director & facilitator @thierrycurialeUser Studio - 2012
  5. 5. Orange museum projectUser Studio - 2012
  6. 6. Multidisciplinary innovation team Designer Marketer Programmer Curator PublisherUser Studio - 2012
  7. 7. Challenges of muldisciplinary innovation Different personal and professional perspectives Curator Designers Marketers Programmers PublisherUser Studio - 2012
  8. 8. Successful equation Working with business, technical and human perspectives straight from the start increases the chances of success. Marketers Designers Sweet spot ProgrammersUser Studio - 2012
  9. 9. Successful equation Working with business, technical and human perspectives straight from the start increases the chances of success. Marketers Designers Sweet spot Programmers Secret device !User Studio - 2012
  10. 10. Embeding facilitation in integrated teams Marketer Programmer Designer Curator PublisherUser Studio - 2012
  11. 11. Challenging balancing act Service Designers Skills Training Balancing actUser Studio - 2012
  12. 12. Facilitator-aided innovationDesigner Facilitator Curator Publisher Programmer MarketerUser Studio - 2012
  13. 13. Benefits of facilitator-aided innovation Efficiency Team cohesion > Reducing the time consuming negotiation > Motivation Relevant results interfaces > Personal > Proud of satisfaction what we do > Better quality and pleasure together through collective intelligence (thoughts > Feel part & emotions) of a groupUser Studio - 2012
  14. 14. The rules and tools of the game How to create such an innovation experience 1. Cast the right team 2. Create a formal framework dedicated to exploring new ideas 3. Catalyse the interactions between different points of view 4. Emphasize doing rather than “bla bla bla”…  5. Delegate roles so production flows smoothly 6. Attribute leadership to each discipline when relevant 7. Remeber to remain a project manager 8. Integrate the facilitator within the organisationUser Studio - 2012
  15. 15. The rules and tools of the game 1. Cast the right team Heterogeneous skills and disciplines…and homogeneous values and cultural references 12 people max. is idealUser Studio - 2012
  16. 16. The rules and tools of the game 2. Create a formal framework dedicated to exploring new ideas Example : a dedicated space and a co-written team contract…User Studio - 2012
  17. 17. The rules and tools of the game 3. Catalyse the interactions between different points of view Marketer Designer ProgrammerUser Studio - 2012
  18. 18. The rules and tools of the game 4. Emphasize doing rather than “bla bla bla”…  DO TANKUser Studio - 2012
  19. 19. The rules and tools of the game 5. Delegate roles so production flows smoothly Rythm Friendly master Host observer Decision mobilizerUser Studio - 2012
  20. 20. The rules and tools of the game 6. Attribute leadership to each discipline when relevant ELABORATE DESIGN DEVELOP MARKETERS DESIGNERS PROGRAMMERSUser Studio - 2012
  21. 21. The rules and tools of the game 7. Remember to remain a project manager Facilitation Project management Communication Budget Transparency + Dealines Collaboration QualityUser Studio - 2012
  22. 22. The rules and tools of the game 8. Integrate the facilitator within the organisation Outsourced Towards a Facilitator who can transformed take decisions manager ?User Studio - 2012
  23. 23. The rules and tools of the game 8. Integrate the facilitator within the organisation Outsourced Towards a Facilitator who can transformed take decisions manager ?User Studio - 2012
  24. 24. Recruting your own facilitator Skills Qualities Knows about Knowledge Attitude > Marketing > Social sciences > Integrity > Design > Authenticity > Development Know-how > Ethics > Economics > Conducting team dynamics > Empathy > Accounting > Project management > Altruistic > Management Soft skills > Humanistic > Finance > Interpersonal communications Behaviour > Dealing with complex situations > Non defensive > Does not judge Knows how to get done > Neutral & benevolent > Leadership > Listens empathetically > MaieuticianUser Studio - 2012
  25. 25. Expanding the innovation managers toolbox Top-down organisations Flat organisations Designers Programmers Managers Executives Facilitators Marketers HR This paradigm change needs new skills and TOOLSUser Studio - 2012
  26. 26. Expanding the innovation managers toolbox Top-down organisations Flat organisations Designers Programmers Managers Executives Facilitators Marketers HR Macro organisational change Micro functional changeUser Studio - 2012
  27. 27. "As we move away from hierarchicalstructures and open the system,someone needs to act as thecatalyst so things don’t overheat." @thierrycuriale
  28. 28. Thanks !Matthew Marino Thierry Curialemarino@userstudio.fr thierrycuriale@hotmail.com @userstudio www.userstudio.fr

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