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Design challenge reflections

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  • 1. Design Challenge: Redesign the School- to-Work Transition Reflection on Design Thinking Process Theresa Kingston
  • 2. Observe and Reflect - Takeaways • The process is fun. It provides an opportunity to be creative and think. The prototyping and need to ‘fail fast’ allowed me to let go of a need for things to be perfected prior to showing others. • Empathize is a way of being not a stage in the process. Keeping in mind the needs of the stakeholder throughout the entire process is paramount.
  • 3. • Be prepared to be amazed and excited throughout the journey. You really don’t know where you will end up. But it will be at the right place…
  • 4. My Design Thinking Process
  • 5. My Design Thinking Journey
  • 6. Applying Design Thinking • To Municipal Government • I have already started to apply Design Thinking in my workplace. Over the past two weeks we have had a team of 6 people working on a design challenge and going through the same processes that we did in the course.
  • 7. Design Challenge: Redesign the Budget Process Our workspace – while we have not yet installed hanging whiteboards, we have changed how the room is used. The information on the walls represents 4 team meetings focusing on the design challenge.
  • 8. Empathize Stakeholder Map Empathy Map for City Councillor Team members interviewed a City Councillor and several taxpayers
  • 9. Define For City Councillor For Taxpayer
  • 10. Ideate – Team came up with over 90 ideas in 30 minutes
  • 11. Prototype
  • 12. Next Step • Test with Council and Taxpayers, Refine, Retest and implement • Include more managers in the process
  • 13. Next Design Thinking Challenge • Redesign the Employee Engagement Process for involving employees in the budget process • Team of 8 employees from different departments and levels in the organization will be the Design Team • They start next week…