Looking into the Iceberg
Professor Julie Hay
UK Ukraine
Keynote topics
recognition patterns and attitudes
personal styles, working styles
relationship styles
contracting – for wi...
Donkey bridges
Alliteration, spell words etc to help recall
Misery is optional – you can change the words
Hay Health Warni...
Strokes
units of recognition
anything that
demonstrates aware of
other person
biological necessity
Positive or Negative
 inviting the recipient to feel okay
about themselves and others
 Includes constructive criticism
...
Verbal Visual Touch
Intensity varies depending on content and context
Stroking patterns
take time to
establish
stressful when
change
filtered through
attitudes
Me
Pat
Chris
Lee
Suri
Kim
Lauren...
I’m not OK I’m OK
You’re OK You’re OK
I’m not OK I’m OK
You’re not OK You’re not OK
Windows on the World
Personal Styles - Wavelengths
Natural Child Adapted Child
Nurturing Parent Controlling Parent
Functional Adult
Personal Styles
Controlling Parent - firm
Nurturing Parent - encouraging
Functional Adult - problem solving
Adapted Child ...
Working styles
Seen as our strengths
5 of them
problems when overdone – ‘drivers’
stress generates more driver
we all know...
Hurry Up Be Perfect
Please People Be Strong
Try Hard
Working Styles
Hurry Up – quick but impatient
Be Perfect – accurate but pedantic
Please People – empathic but appeasing
Be...
Relationship Styles
Pulling it together
Common combinations
Hay Health Warning again!!
AP3 The first 2 dimensions
active
people alone
passive
AP3 Channels of Communication
active
people alone
passive
Functional Adult –
Functional Adult
Natural Child –
Natural Chil...
AP3 The 3rd Dimension
active
people alone
passive
patience
acceleration
AP3 Working Styles
active
people alone
passive
patience
acceleration
Please People
Hurry Up
Try Hard Be Strong
Be Perfect
AP3 Stroking Preferences
active
people alone
passive
patience
acceleration
Person
Productivity
Play Polite only
Performance
AP3 Relationship Styles
active
people alone
passive
patience
acceleration
Caring
Concise!
Connecting Controlling
Consulting
Contracting – levels of agreement
Procedural
Professional
Psychological
Multi-party contracts
Client Org
Agency Account Mgt
Procurement Marketing
Psychological distances
Marketing
Client
Old Agency
New Agency
Procurement
Agency
Psychological distances
Each needs to be
equilateral
Psychological level taken
into account
Managing Change
Does NOT need to involve grieving
Mirrors childhood growth – and issues
Opportunity for healthy developmen...
Cycles of Development
Being
Exploring
Skills
Identity
Thinking
Integration
Spirals within spirals
Competence Curve
Immobilisation
Denial
Frustration
Acceptance
Development
Application
Completion
not to scale
Competence
T...
What is under the surface
strokes
windows on the world
personal styles
working styles
relationship styles
contracting
chan...
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ADAPT: Professor Julie Hay

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Slides from the presentation given by organisational dynamics consultant Julie Hay at the IPA's Alliances Adaptathon on October 3rd 2013.

Julie introduces a range of ideas, drawn from the world of psychotherapy but adapted for application in the workplace; including patterns of recognition and how these link to attitudes, relationship styles; contracting for co-operation and ending with a model for understanding our reactions to change.

For more information visit http://www.ipa.co.uk/adapt.

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ADAPT: Professor Julie Hay

  1. 1. Looking into the Iceberg Professor Julie Hay
  2. 2. UK Ukraine
  3. 3. Keynote topics recognition patterns and attitudes personal styles, working styles relationship styles contracting – for win-win relationships managing change
  4. 4. Donkey bridges Alliteration, spell words etc to help recall Misery is optional – you can change the words Hay Health Warning! Range of ideas Make your own choices Some now, some later?
  5. 5. Strokes units of recognition anything that demonstrates aware of other person biological necessity
  6. 6. Positive or Negative  inviting the recipient to feel okay about themselves and others  Includes constructive criticism  inviting the recipient to feel not- okay about themselves and/or others  Includes praise by comparison
  7. 7. Verbal Visual Touch Intensity varies depending on content and context
  8. 8. Stroking patterns take time to establish stressful when change filtered through attitudes Me Pat Chris Lee Suri Kim Lauren New agency Previous agency Client
  9. 9. I’m not OK I’m OK You’re OK You’re OK I’m not OK I’m OK You’re not OK You’re not OK Windows on the World
  10. 10. Personal Styles - Wavelengths
  11. 11. Natural Child Adapted Child
  12. 12. Nurturing Parent Controlling Parent
  13. 13. Functional Adult
  14. 14. Personal Styles Controlling Parent - firm Nurturing Parent - encouraging Functional Adult - problem solving Adapted Child - courteous Natural Child – friendly
  15. 15. Working styles Seen as our strengths 5 of them problems when overdone – ‘drivers’ stress generates more driver we all know all but usually one or two predominate
  16. 16. Hurry Up Be Perfect
  17. 17. Please People Be Strong
  18. 18. Try Hard
  19. 19. Working Styles Hurry Up – quick but impatient Be Perfect – accurate but pedantic Please People – empathic but appeasing Be Strong – calm but unfeeling Try Hard –enthusiastic but butterfly mind
  20. 20. Relationship Styles Pulling it together Common combinations Hay Health Warning again!!
  21. 21. AP3 The first 2 dimensions active people alone passive
  22. 22. AP3 Channels of Communication active people alone passive Functional Adult – Functional Adult Natural Child – Natural Child Nurturing Parent – Nurturing Parent Controlling Parent – Adapted Child
  23. 23. AP3 The 3rd Dimension active people alone passive patience acceleration
  24. 24. AP3 Working Styles active people alone passive patience acceleration Please People Hurry Up Try Hard Be Strong Be Perfect
  25. 25. AP3 Stroking Preferences active people alone passive patience acceleration Person Productivity Play Polite only Performance
  26. 26. AP3 Relationship Styles active people alone passive patience acceleration Caring Concise! Connecting Controlling Consulting
  27. 27. Contracting – levels of agreement Procedural Professional Psychological
  28. 28. Multi-party contracts Client Org Agency Account Mgt Procurement Marketing
  29. 29. Psychological distances Marketing Client Old Agency New Agency Procurement Agency
  30. 30. Psychological distances Each needs to be equilateral Psychological level taken into account
  31. 31. Managing Change Does NOT need to involve grieving Mirrors childhood growth – and issues Opportunity for healthy development – and resolution of old issues
  32. 32. Cycles of Development Being Exploring Skills Identity Thinking Integration
  33. 33. Spirals within spirals
  34. 34. Competence Curve Immobilisation Denial Frustration Acceptance Development Application Completion not to scale Competence Time
  35. 35. What is under the surface strokes windows on the world personal styles working styles relationship styles contracting change as growth
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