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ADAPT: Professor Julie Hay
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ADAPT: Professor Julie Hay

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Slides from the presentation given by organisational dynamics consultant Julie Hay at the IPA's Alliances Adaptathon on October 3rd 2013. …

Slides from the presentation given by organisational dynamics consultant Julie Hay at the IPA's Alliances Adaptathon on October 3rd 2013.

Julie introduces a range of ideas, drawn from the world of psychotherapy but adapted for application in the workplace; including patterns of recognition and how these link to attitudes, relationship styles; contracting for co-operation and ending with a model for understanding our reactions to change.

For more information visit http://www.ipa.co.uk/adapt.

Published in: Business, Technology

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Transcript

  • 1. Looking into the Iceberg Professor Julie Hay
  • 2. UK Ukraine
  • 3. Keynote topics recognition patterns and attitudes personal styles, working styles relationship styles contracting – for win-win relationships managing change
  • 4. Donkey bridges Alliteration, spell words etc to help recall Misery is optional – you can change the words Hay Health Warning! Range of ideas Make your own choices Some now, some later?
  • 5. Strokes units of recognition anything that demonstrates aware of other person biological necessity
  • 6. Positive or Negative  inviting the recipient to feel okay about themselves and others  Includes constructive criticism  inviting the recipient to feel not- okay about themselves and/or others  Includes praise by comparison
  • 7. Verbal Visual Touch Intensity varies depending on content and context
  • 8. Stroking patterns take time to establish stressful when change filtered through attitudes Me Pat Chris Lee Suri Kim Lauren New agency Previous agency Client
  • 9. I’m not OK I’m OK You’re OK You’re OK I’m not OK I’m OK You’re not OK You’re not OK Windows on the World
  • 10. Personal Styles - Wavelengths
  • 11. Natural Child Adapted Child
  • 12. Nurturing Parent Controlling Parent
  • 13. Functional Adult
  • 14. Personal Styles Controlling Parent - firm Nurturing Parent - encouraging Functional Adult - problem solving Adapted Child - courteous Natural Child – friendly
  • 15. Working styles Seen as our strengths 5 of them problems when overdone – ‘drivers’ stress generates more driver we all know all but usually one or two predominate
  • 16. Hurry Up Be Perfect
  • 17. Please People Be Strong
  • 18. Try Hard
  • 19. Working Styles Hurry Up – quick but impatient Be Perfect – accurate but pedantic Please People – empathic but appeasing Be Strong – calm but unfeeling Try Hard –enthusiastic but butterfly mind
  • 20. Relationship Styles Pulling it together Common combinations Hay Health Warning again!!
  • 21. AP3 The first 2 dimensions active people alone passive
  • 22. AP3 Channels of Communication active people alone passive Functional Adult – Functional Adult Natural Child – Natural Child Nurturing Parent – Nurturing Parent Controlling Parent – Adapted Child
  • 23. AP3 The 3rd Dimension active people alone passive patience acceleration
  • 24. AP3 Working Styles active people alone passive patience acceleration Please People Hurry Up Try Hard Be Strong Be Perfect
  • 25. AP3 Stroking Preferences active people alone passive patience acceleration Person Productivity Play Polite only Performance
  • 26. AP3 Relationship Styles active people alone passive patience acceleration Caring Concise! Connecting Controlling Consulting
  • 27. Contracting – levels of agreement Procedural Professional Psychological
  • 28. Multi-party contracts Client Org Agency Account Mgt Procurement Marketing
  • 29. Psychological distances Marketing Client Old Agency New Agency Procurement Agency
  • 30. Psychological distances Each needs to be equilateral Psychological level taken into account
  • 31. Managing Change Does NOT need to involve grieving Mirrors childhood growth – and issues Opportunity for healthy development – and resolution of old issues
  • 32. Cycles of Development Being Exploring Skills Identity Thinking Integration
  • 33. Spirals within spirals
  • 34. Competence Curve Immobilisation Denial Frustration Acceptance Development Application Completion not to scale Competence Time
  • 35. What is under the surface strokes windows on the world personal styles working styles relationship styles contracting change as growth