Effective Workplace
Communication
Deborah Dalley
Managers need to communicate information to
their staff about:
Contractual terms and conditions of employment
The job incl...
Which method would you use:
• To check an up to date price
• To tell people the date of the next team meeting
• To inform ...
Communication – Daniel Goleman
Lean
Rich
3 main types
One way
Interaction
Transaction
• If a message is
important it
should be
communicated
at least 3 times
in 3 different
ways
Strong Communicators:
Are articulate
Ask questions
Actively listen
Are congruent
Are willing to adapt
Learning Styles
•Activists
•Reflectors
•Theorists
•Pragmatists
‘The real voyage of discovery consists
not in seeking new landscapes but in
having new eyes’
Marcel Proust
Empathy
Put yourself mentally in the other person’s
shoes. What might it feel like to be them?
The 3 Perceptual Positions
• 1st Position – seeing
and feeling the
situation through our
own eyes
• 2nd Position – steppin...
Five Levels of Listening
• Waiting to speak
• Listening to tell our
story
• Listening to give
advice
• Listening and askin...
Non verbal
impact
 Image / personal
presentation
 Eye contact
 Gestures
 Posture
 Movement
 Facial expression
 Pers...
Congruence – to come together, to agree
The body
language we
exhibit
The way we
say them
The words
we use
www.nwemployers....
Congruence
Words
7%
Body
Language
55%
Tone
38%
Effective Workplace Communication, Deborah Dalley, Deborah Dalley & Associates
Effective Workplace Communication, Deborah Dalley, Deborah Dalley & Associates
Effective Workplace Communication, Deborah Dalley, Deborah Dalley & Associates
Effective Workplace Communication, Deborah Dalley, Deborah Dalley & Associates
Upcoming SlideShare
Loading in...5
×

Effective Workplace Communication, Deborah Dalley, Deborah Dalley & Associates

279

Published on

0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
279
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
16
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Effective Workplace Communication, Deborah Dalley, Deborah Dalley & Associates

  1. 1. Effective Workplace Communication Deborah Dalley
  2. 2. Managers need to communicate information to their staff about: Contractual terms and conditions of employment The job including personal objectives, standards, targets and operating procedures The organisation’s performance, progress and prospects Changes to any of the above
  3. 3. Which method would you use: • To check an up to date price • To tell people the date of the next team meeting • To inform a member of staff that an application to attend a training course had been turned down • To invite views from your team about a proposed restructure
  4. 4. Communication – Daniel Goleman Lean Rich
  5. 5. 3 main types One way Interaction Transaction
  6. 6. • If a message is important it should be communicated at least 3 times in 3 different ways
  7. 7. Strong Communicators: Are articulate Ask questions Actively listen Are congruent Are willing to adapt
  8. 8. Learning Styles •Activists •Reflectors •Theorists •Pragmatists
  9. 9. ‘The real voyage of discovery consists not in seeking new landscapes but in having new eyes’ Marcel Proust
  10. 10. Empathy Put yourself mentally in the other person’s shoes. What might it feel like to be them?
  11. 11. The 3 Perceptual Positions • 1st Position – seeing and feeling the situation through our own eyes • 2nd Position – stepping into the other persons shoes • 3rd Position – ability to stand back and view the situation as a third party
  12. 12. Five Levels of Listening • Waiting to speak • Listening to tell our story • Listening to give advice • Listening and asking for more • Intuitive listening
  13. 13. Non verbal impact  Image / personal presentation  Eye contact  Gestures  Posture  Movement  Facial expression  Personal space www.nwemployers.org.uk
  14. 14. Congruence – to come together, to agree The body language we exhibit The way we say them The words we use www.nwemployers.org.u k
  15. 15. Congruence Words 7% Body Language 55% Tone 38%
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×