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A Coaching Approach to
Management
Deborah Dalley
Spectrum of helping
I am in control
They are in control
Counselling
Telling
Training
Coaching
Facilitating
Mentoring
Spectrum of helping
Telling
Training
Mentoring
Coaching
Facilitating
Counselling
Why Coaching?
We cannot import the traditional “expert” model
into a coaching approach. Many of the issues and
problems pe...
Simple Model of Coaching
Learner
 Can you tell me how to sort
this out?
 So what do you think I
should do?
 Which optio...
Coaching Skills
Asking the right questions
Active listening
Reflecting and summarising
Challenging and giving feedback
Mak...
What?
Where?
When?
Why?
How?
Five Levels of Listening
• Waiting to speak
• Listening to tell our
story
• Listening to give
advice
• Listening and
askin...
The GROW Model
Goal
Reality
Options
When, who ……
Coaching For Managers, Deborah Dalley, Deborah Dalley & Associates
Coaching For Managers, Deborah Dalley, Deborah Dalley & Associates
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Coaching For Managers, Deborah Dalley, Deborah Dalley & Associates

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Transcript of "Coaching For Managers, Deborah Dalley, Deborah Dalley & Associates"

  1. 1. A Coaching Approach to Management Deborah Dalley
  2. 2. Spectrum of helping I am in control They are in control Counselling Telling Training Coaching Facilitating Mentoring
  3. 3. Spectrum of helping Telling Training Mentoring Coaching Facilitating Counselling
  4. 4. Why Coaching? We cannot import the traditional “expert” model into a coaching approach. Many of the issues and problems people bring to coaching do not have a single 'right answer'. They are often dilemmas to which the individual must find their own best way. In todays organisational world many issues require more in-depth exploration without rushing to premature decisions or so-called expert solutions.
  5. 5. Simple Model of Coaching Learner  Can you tell me how to sort this out?  So what do you think I should do?  Which option should I take?  Well I could take option A  I still think option A is the best Manager / Coach  Lets look at it together – describe the problem to me.  Lets look at the options – what are they?  What about telling me what you think?  OK so if you do that what will the implications be?  It sounds good to me – so what are you going to do and when?
  6. 6. Coaching Skills Asking the right questions Active listening Reflecting and summarising Challenging and giving feedback Making suggestions
  7. 7. What? Where? When? Why? How?
  8. 8. Five Levels of Listening • Waiting to speak • Listening to tell our story • Listening to give advice • Listening and asking for more • Intuitive listening
  9. 9. The GROW Model Goal Reality Options When, who ……
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