Document for beginning new
Group :F Fredom
s1170121 Takaaki Fukasawa
s1170124 Kazuhiro Matsumoto
s1170137 Shiori Endo
s1150149 Tetsuya Tashiro
Topic for Document Design Exercise #
We sell a computer and computer parts to
support customer. We support amateur and
The products are sent in a corrugated
fiberboard box with cushioning to absorb
We will sell our products on the Internet
or by phone.
Provide three things that you learn
from this exercise and why is it
An instructional guide is important when selling a
product in the market.
reason: Customer strand when buyer hard to say a
product after buying a product.
One should study the instructional manual before using
a specific product.
reason: Customer strand if buyer put in the wrong
We use instructional guide when the new employee has
reason: the new employee just entered, they do not
Importance of the document for
The intention of union is necessary in
a big project.
Because a lot of people are related to
a big project.
Therefore, instructional guide is
necessary to unite all intentions.
Provide an example of another
business/company where a similar document
has been used. Show us the document
In the web page of Amazon(amazon.com), Amazon
provides the customer guide.
This is URL of the page.
There are those topics which customers might be
Those are a part of topics.
Shipping & Delivery
Returns and Refunds
Payment, Pricing & Promotions
Gifts, Gift Cards & Gift Registries
Explain the logical arrangement of the content
in the document?
The following point of logical arrangement of
the content is in the document
・Outline the topic.
・Start with the supplies.
・Do the project.
・Write a simple.
・Write step by step.
How do you think your customers will
be able to use instructional guides
when purchasing your products?
Our customers will be able to use
instructional guides when the following
・When our customers look see a part.
・When our customers hard to say hand of
・When conked-out our products.
What are the major
headings,questions, key words in the
documents? Why are they important?
Key word 1 is Outline.
To make what will be explained in the
document is important to clarify the
contents to the customer.
Key word 2 is Clear.
It is important to use active and clear
language, move step by step, and format
to make everything clear to the customer.
Those two are important for customer not to
have any question.
The roles were divided between group
members as below
Kazuhiro Natsumoto:Hardware engineer & English support
Takaaki Fukasawa : software engineer & president
Shiori Endo : software engineer & vice-president
Tetsuya Tashiro : sales staff & accounting