Value Overview May, 2010 www.smisupplychain.com
Who is SMI? <ul><li>Founded and driven by our members </li></ul><ul><ul><li>Non-profit corporation established in 2005 </l...
Vision and Mission <ul><li>Vision:   </li></ul><ul><ul><li>United in shaping an improved, more efficient healthcare supply...
Goals  Raise the bar for healthcare supply chain standards Define and  develop member- driven solutions Introduce and  lea...
The SMI Difference <ul><ul><ul><ul><li>We Are: </li></ul></ul></ul></ul><ul><ul><li>Action/Results Oriented </li></ul></ul...
How We Operate <ul><li>Focus on strategic initiatives that lead to transformational changes in the healthcare supply chain...
Member Value <ul><li>Be a distinct voice in creating best-of-the-best solutions </li></ul><ul><li>Rich collaboration on mu...
Value Progression Forums Adoption Action Shared Vision Initiatives <ul><li>Recognizable </li></ul><ul><li>Marketplace adop...
Membership <ul><li>Open to all Provider and Industry executives with direct transactional trade involvement in supply chai...
Collaborators <ul><li>Association for Healthcare Resource and Materials Management (AHRMM) </li></ul><ul><li>Healthcare Pu...
Re-Cap MEMBERS <ul><li>Seasoned executives </li></ul><ul><li>Balance between Provider & Industry Partners </li></ul><ul><l...
Initiatives in Action <ul><li>Product Recall Management </li></ul><ul><li>Value Proposition Alignment </li></ul><ul><li>Cl...
Accomplishments to Date <ul><li>SMI website established as major industry resource (launched May, 2008) </li></ul><ul><li>...
Accomplishments to Date <ul><ul><li>Multiple industry efforts  nationally  to promote </li></ul></ul><ul><ul><li>SMI and t...
Accomplishments to Date <ul><ul><li>Multiple industry efforts  regionally  to promote </li></ul></ul><ul><ul><li>SMI and t...
Accomplishments to Date <ul><li>Founding member of the Healthcare Supply Chain Standards Coalition (HSCSC) </li></ul><ul><...
Accomplishments to Date <ul><li>Published / featured in multiple trade journals including: </li></ul><ul><ul><li>Healthcar...
Provider Members <ul><li>Allina Hospitals and Clinics </li></ul><ul><li>Cheryl Harelstad – Vice President, Technology & Su...
Provider Members <ul><li>Geisinger Health System </li></ul><ul><li>Deborah Petretich Templeton – Vice President, Supply Ch...
Provider Members <ul><li>Sentara Healthcare Carl Manley – Vice President of Materials Management </li></ul><ul><li>Sisters...
Industry Members <ul><li>3M Health Care </li></ul><ul><li>Bruce Bald – Director ,Strategic Accounts & Jan Gibis – Business...
Industry Members <ul><li>Coloplast Corporation </li></ul><ul><li>Keith Johnson – Vice President, Sales & Marketing </li></...
Industry Members <ul><li>Omnicell </li></ul><ul><li>Suzanne Alexander-Vaughn – Product Manager </li></ul><ul><li>Owens & M...
Contact Us <ul><li>Tom Hughes, Executive Director </li></ul><ul><li>617-943-0303 </li></ul><ul><ul><li>[email_address] </l...
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Value Overview May, 2010 www.smisupplychain.com

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  • Value Overview May, 2010 www.smisupplychain.com

    1. 1. Value Overview May, 2010 www.smisupplychain.com
    2. 2. Who is SMI? <ul><li>Founded and driven by our members </li></ul><ul><ul><li>Non-profit corporation established in 2005 </li></ul></ul><ul><li>Senior-level healthcare supply chain executives </li></ul><ul><ul><li>Representing providers and healthcare supply chain industry partners including manufacturers and distributors of medical/surgical supplies, pharmaceuticals, major equipment, IT companies and service providers </li></ul></ul><ul><li>United by our vision to: </li></ul><ul><ul><li>Influence positive change </li></ul></ul><ul><ul><li>Shape future directions </li></ul></ul><ul><ul><li>Advance the healthcare marketplace through internal efficiencies and improvements </li></ul></ul>
    3. 3. Vision and Mission <ul><li>Vision: </li></ul><ul><ul><li>United in shaping an improved, more efficient healthcare supply chain </li></ul></ul><ul><li>Mission: </li></ul><ul><ul><li>Convene innovative leaders within the healthcare industry </li></ul></ul><ul><ul><li>Create a neutral, balanced, developmental, and mutually </li></ul></ul><ul><ul><li>beneficial environment </li></ul></ul><ul><ul><li>Develop solutions through small, intimate work groups </li></ul></ul><ul><ul><li>Produce results that solve real industry problems </li></ul></ul><ul><ul><li>Work for the benefit of the entire healthcare supply chain </li></ul></ul>
    4. 4. Goals Raise the bar for healthcare supply chain standards Define and develop member- driven solutions Introduce and learn from non-healthcare methods Understand and appreciate risks and challenges Create opportunities for the best exchange of innovative ideas Deliver tangible results and demonstrate improvement
    5. 5. The SMI Difference <ul><ul><ul><ul><li>We Are: </li></ul></ul></ul></ul><ul><ul><li>Action/Results Oriented </li></ul></ul><ul><ul><li>Member-Driven </li></ul></ul><ul><ul><li>Industry Benefit Focused </li></ul></ul>
    6. 6. How We Operate <ul><li>Focus on strategic initiatives that lead to transformational changes in the healthcare supply chain </li></ul><ul><li>Collaborative process (non-selling, non-combative environment) </li></ul><ul><li>Multi-disciplinary teams (member selected and driven) to create and validate “serious” solutions </li></ul><ul><li>Semi-annual member Forums </li></ul>
    7. 7. Member Value <ul><li>Be a distinct voice in creating best-of-the-best solutions </li></ul><ul><li>Rich collaboration on mutually beneficial initiatives versus fruitless debate </li></ul><ul><li>Build long-lasting ties/relationships with senior level supply chain innovators and decision makers </li></ul><ul><li>Gain new insights into decision-making while working at the ground floor of healthcare supply chain changes </li></ul><ul><li>Demonstrate individual and organizational knowledge, expertise and value </li></ul>
    8. 8. Value Progression Forums Adoption Action Shared Vision Initiatives <ul><li>Recognizable </li></ul><ul><li>Marketplace adoption </li></ul><ul><li>“ Pull” demand for SMI “products” </li></ul><ul><li>Countable </li></ul><ul><li>Measurable supply chain improvement outcomes </li></ul><ul><ul><li>SMI </li></ul></ul><ul><ul><li>Providers </li></ul></ul><ul><ul><li>Industry Partners </li></ul></ul><ul><li>Tangible </li></ul><ul><li>Network connections </li></ul><ul><li>Richness of collaboration </li></ul><ul><li>Solution acceleration </li></ul><ul><li>Intuitive </li></ul><ul><li>Networking </li></ul><ul><li>Idea exchange </li></ul><ul><li>Serious work </li></ul><ul><li>Education </li></ul>Lower Higher Degree of Significance
    9. 9. Membership <ul><li>Open to all Provider and Industry executives with direct transactional trade involvement in supply chain and delivery of patient care </li></ul><ul><ul><li>Industry Partners include: medical, surgical, diagnostic and pharmaceutical supply companies; capital equipment and medical device companies; distributors; IT companies; and service providers </li></ul></ul><ul><li>Must have a corporate structure owned and controlled by a single entity </li></ul><ul><ul><li>Centralized operations with capacity to affect change </li></ul></ul>
    10. 10. Collaborators <ul><li>Association for Healthcare Resource and Materials Management (AHRMM) </li></ul><ul><li>Healthcare Purchasing News (HPN) </li></ul><ul><li>Center for Innovation in Healthcare Logistics (CIHL) - University of Arkansas </li></ul><ul><li>GS1 Healthcare US </li></ul>
    11. 11. Re-Cap MEMBERS <ul><li>Seasoned executives </li></ul><ul><li>Balance between Provider & Industry Partners </li></ul><ul><li>Shared vision for a more efficient supply chain </li></ul>OUTCOMES <ul><li>Improved supply chain practices </li></ul><ul><li>Proven results </li></ul><ul><li>Customizable </li></ul><ul><li>Industry wide sharing </li></ul><ul><li>Market adoption </li></ul>PURPOSE <ul><li>Issues based leadership of supply chain </li></ul><ul><li>Neutral venue </li></ul><ul><li>Collaboration </li></ul><ul><li>Making a difference (transformational) </li></ul>PROCESS <ul><li>Self selected/directed initiatives </li></ul><ul><li>Focused teamwork efforts </li></ul><ul><li>Look outside of healthcare </li></ul>
    12. 12. Initiatives in Action <ul><li>Product Recall Management </li></ul><ul><li>Value Proposition Alignment </li></ul><ul><li>Clinical Integration </li></ul>
    13. 13. Accomplishments to Date <ul><li>SMI website established as major industry resource (launched May, 2008) </li></ul><ul><li>Ten (10) team initiatives concluded since inception </li></ul><ul><li>Nine (9) “Tools” finalized and provided free of charge to industry </li></ul><ul><ul><li>Vendor Access Guidelines (endorsed by AORN) </li></ul></ul><ul><ul><li>Measuring Effective Relationships (software) </li></ul></ul><ul><ul><li>Roadmap to the Perfect Order </li></ul></ul><ul><ul><li>Contract Synchronization </li></ul></ul><ul><ul><li>New Product Introduction Management (software) </li></ul></ul><ul><ul><li>810 Transaction </li></ul></ul><ul><ul><li>The Link Between Supply Chain and Revenue </li></ul></ul><ul><ul><li>Supply and Labor Cost Calculator </li></ul></ul><ul><ul><li>Vendor Managed Inventory </li></ul></ul>
    14. 14. Accomplishments to Date <ul><ul><li>Multiple industry efforts nationally to promote </li></ul></ul><ul><ul><li>SMI and the adoption of SMI Tools: </li></ul></ul><ul><ul><li>AHRMM annual conferences – 2006, 2007, 2008, 2009 </li></ul></ul><ul><ul><li>AHVAP Annual Conference – 2007 </li></ul></ul><ul><ul><li>Provista Annual Conference – 2007 </li></ul></ul><ul><ul><li>Medline Executive Roundtable – 2008, Spring & Fall </li></ul></ul><ul><ul><li>VHA TV – November 2008 </li></ul></ul><ul><ul><li>World Congress on Supply Chain – 2008, 2009 </li></ul></ul><ul><ul><li>GHX Supply Chain Summit – 2007 </li></ul></ul><ul><ul><li>GS1 Global Conference 2009 </li></ul></ul><ul><ul><li>HSCN National Healthcare Supply Chain Conference, Canada – 2009 </li></ul></ul><ul><ul><li>AHRMM Webinar – Perfect Order 2008 </li></ul></ul><ul><ul><li>FDA’s Unique Device Identifier Hearing – 2009 </li></ul></ul>
    15. 15. Accomplishments to Date <ul><ul><li>Multiple industry efforts regionally to promote </li></ul></ul><ul><ul><li>SMI and the adoption of SMI Tools: </li></ul></ul><ul><ul><li>Pennsylvania Statewide Faculty – 2009 (2) </li></ul></ul><ul><ul><li>New Jersey Materials Management Society – 2009 </li></ul></ul><ul><ul><li>Yankee Alliance Annual Meetings – 2008 </li></ul></ul><ul><ul><li>Greater Ohio AHRMM Chapter – 2008 </li></ul></ul><ul><ul><li>Pennsylvania Statewide Faculty – 2008 </li></ul></ul><ul><ul><li>New England Chapter of AHRMM – 2007 </li></ul></ul>
    16. 16. Accomplishments to Date <ul><li>Founding member of the Healthcare Supply Chain Standards Coalition (HSCSC) </li></ul><ul><li>Facilitated HSCSC merger with GS1 Healthcare US </li></ul><ul><li>Member of GS1 US Healthcare Leadership Team </li></ul><ul><li>Over 70 SMI webinars conducted in 2008, 2009 & 2010 on: </li></ul><ul><ul><li>NPIM Tool adoption for both SMI members and non-members </li></ul></ul><ul><ul><li>Overview of all SMI Tools and Solutions </li></ul></ul><ul><ul><li>Measuring Effective Relationships adoption </li></ul></ul><ul><li>Active collaboration relationships established with: </li></ul><ul><ul><li>AHRMM </li></ul></ul><ul><ul><li>CIHL </li></ul></ul><ul><ul><li>Healthcare Purchasing News (HPN) </li></ul></ul><ul><li>Active member of CIHL Oversight Committee </li></ul><ul><li>Board Representation of Bellwether League </li></ul><ul><li>Judge for Premier Supply Chain Innovator Award </li></ul><ul><li>SMI Tools featured on VHA-TV national broadcast </li></ul>
    17. 17. Accomplishments to Date <ul><li>Published / featured in multiple trade journals including: </li></ul><ul><ul><li>Healthcare Purchasing News </li></ul></ul><ul><ul><li>Materials Management in Healthcare </li></ul></ul><ul><ul><li>Journal of Healthcare Contracting </li></ul></ul><ul><li>Engaged multiple industry stakeholders in efforts, including: </li></ul><ul><ul><li>FDA </li></ul></ul><ul><ul><li>StratCenter.com </li></ul></ul><ul><ul><li>Advamed </li></ul></ul><ul><ul><li>VHA Supply Chain Institute </li></ul></ul><ul><ul><li>National Coordinator of Health Information Technology </li></ul></ul><ul><ul><li>GNYHA </li></ul></ul><ul><ul><li>Association of Healthcare Value Analysis Professional (AHVAP) </li></ul></ul>
    18. 18. Provider Members <ul><li>Allina Hospitals and Clinics </li></ul><ul><li>Cheryl Harelstad – Vice President, Technology & Supply Chain </li></ul><ul><li>Ascension Health </li></ul><ul><li>Scott Caldwell – Senior Vice President, Supply Chain; Mike Gray – Vice President of Operations, Supply Chain Management </li></ul><ul><li>Atlantic Health </li></ul><ul><li>Joseph DiPaolo, Director </li></ul><ul><li>Baptist Health System </li></ul><ul><li>Michael Louviere – Vice President, Supply Chain </li></ul><ul><li>Beth Israel Deaconess Medical Center </li></ul><ul><li>Joe Sheil – Director of Contracting </li></ul><ul><li>BJC HealthCare </li></ul><ul><li>Nancy LeMaster – Vice President, Supply Chain Operations </li></ul><ul><li>Carolinas HealthCare System </li></ul><ul><li>James Olsen – Vice President, Materials Resource Management </li></ul><ul><li>Catholic Health East </li></ul><ul><li>Florence Doyle – Vice President, Supply Chain Management </li></ul><ul><li>Catholic Health Initiatives </li></ul><ul><li>Kevin Kakuda – Interim Vice President of Supply Chain Technology </li></ul><ul><li>Catholic Healthcare West </li></ul><ul><li>Peggy Styer – Senior Director, Operations, Supply Chain Management </li></ul><ul><li>Cleveland Clinic </li></ul><ul><li>Bill Donato – Executive Director, Supply Chain Management </li></ul><ul><li>Denver Health and Hospital Authority </li></ul><ul><li>Philip Pettigrew – Director of Materials Management </li></ul><ul><li>Department of Defense </li></ul><ul><li>Lt. Col. Theresa Tillock – Chief, Standardization & Integration Cell </li></ul><ul><li>Duke University Health System </li></ul><ul><li>Jane Pleasants – Assistant Vice President, Procurement & Supply Chain Management </li></ul><ul><li>Fletcher Allen Health Care </li></ul><ul><li>Charles Miceli – Vice President, Supply Chain </li></ul>
    19. 19. Provider Members <ul><li>Geisinger Health System </li></ul><ul><li>Deborah Petretich Templeton – Vice President, Supply Chain Services </li></ul><ul><li>Greenville Hospital System </li></ul><ul><li>John Mateka – Executive Director, Materials Management </li></ul><ul><li>Intermountain Health Care </li></ul><ul><li>Brent Johnson – Vice President of Supply Chain & Chief Purchasing Officer </li></ul><ul><li>Iowa Health System </li></ul><ul><li>Daniel McDow – Chief Operating Officer, IHSCS, LC </li></ul><ul><li>Johns Hopkins Health System </li></ul><ul><li>Bill Kennett – Senior Director, Supply Chain </li></ul><ul><li>Kettering Medical Center Network </li></ul><ul><li>Steven Huckabaa – Vice President, Supply Chain Management </li></ul><ul><li>Mayo Foundation </li></ul><ul><li>James Francis – Division Chair/Assistant Treasurer, Supply Chain Management </li></ul><ul><li>Methodist Hospital System </li></ul><ul><li>Gary Wagner – Vice President, Supply Chain Management </li></ul><ul><li>North Shore Long Island Jewish Donna Drummond – Vice President and </li></ul><ul><li>Chief Procurement Officer </li></ul><ul><li>Novant Health Tony Johnson – Corporate Senior Vice President, Chief Supply Chain Officer </li></ul><ul><li>Ohio State University Medical Center </li></ul><ul><li>Rosalind Parkinson – Administrative Director </li></ul><ul><li>Orlando Health </li></ul><ul><li>Randy Hayas – Corporate Director, Materials Management </li></ul><ul><li>OSF Healthcare System Darryl Long – Senior Vice President, Chief Supply Chain Officer </li></ul><ul><li>Parkland Health & Hospital System </li></ul><ul><li>Andrew Montgomery – Vice President, Supply Chain </li></ul><ul><li>Providence Health & Services David Hunter – System Director, Supply Chain Management </li></ul>
    20. 20. Provider Members <ul><li>Sentara Healthcare Carl Manley – Vice President of Materials Management </li></ul><ul><li>Sisters of Mercy ~ Resource Optimization & Innovation (Ro i ) Vance Moore – President </li></ul><ul><li>SUNY Health Resources </li></ul><ul><li>Carter Lard – Director, Contracts & Procurement Management </li></ul><ul><li>Sutter Health </li></ul><ul><li>Dennis Maher – Vice President, Supply Chain Services </li></ul><ul><li>Texas Children’s Terry Cox – Director, Supply Chain Services </li></ul><ul><li>Texas Health Resources John Gaida – Senior Vice President, Supply Chain Management </li></ul><ul><li>Universal Health Services </li></ul><ul><li>John Cunningham – Vice President, Corporate Supply Chain Operations </li></ul><ul><li>University Kentucky HealthCare </li></ul><ul><li>Sergio Melgar – Chief Financial Officer </li></ul><ul><li>University of Southern California </li></ul><ul><li>Jean Sargent – Director Supply Chain </li></ul><ul><li>Vanguard Health Systems </li></ul><ul><li>Gregg Lambert – Director of Operations, Supply Chain Management </li></ul><ul><li>WellSpan Health </li></ul><ul><li>Michael Nestlebush – Procurement & Contracting Administrator </li></ul><ul><li>Yale New Haven Health Pamela Scagliarini – System Director, Supply Chain Management </li></ul>
    21. 21. Industry Members <ul><li>3M Health Care </li></ul><ul><li>Bruce Bald – Director ,Strategic Accounts & Jan Gibis – Business Director </li></ul><ul><li>Abbott </li></ul><ul><li>Steve Christian – Director, Strategic Accounts & Operations; Hal Lowe – Director, Health Systems; Jay Sullivan – National Director, Strategic Accounts & Robert Ricker – Manager, Sales Performance Group </li></ul><ul><li>Aesculap </li></ul><ul><li>Mark Meyer – Director, Corporate Accounts </li></ul><ul><li>American Contract Systems </li></ul><ul><li>David Thomson – President & CEO </li></ul><ul><li>Ascent Healthcare Solutions </li></ul><ul><li>Rick Ferreira – COO </li></ul><ul><li>AtPar, Inc. </li></ul><ul><li>Kishore Bala – Vice President </li></ul><ul><li>AVID Medical, Inc. </li></ul><ul><li>Michael Sahady – CEO </li></ul><ul><li>Baxter Healthcare Corporation </li></ul><ul><li>Greg Neier – Vice President, IDN & National Accounts & Marie Keeley – Vice President, Sales </li></ul><ul><li>Becton, Dickinson & Company (BD ) </li></ul><ul><li>Stephen Gundersen – Vice President, Corporate National Accounts & Dennis Black – Director, e-Business </li></ul><ul><li>Bracco Diagnostics, Inc. Jeff Peacock – Vice President, Operations </li></ul><ul><li>BSN Medical, Inc. Carl Meyer – Vice President, National Accounts & Distributor Relations </li></ul><ul><li>C.R. Bard, Inc. Brian Kelly – Group Vice President, & Corporate Healthcare Services & Carol Stone – Vice President, Corporate Marketing </li></ul><ul><li>Cardinal Health Kenneth Kohler – Group Vice President & Eric Nelson – VP/General Manager </li></ul><ul><li>Care Line, Inc. </li></ul><ul><li>David Love – CEO </li></ul>
    22. 22. Industry Members <ul><li>Coloplast Corporation </li></ul><ul><li>Keith Johnson – Vice President, Sales & Marketing </li></ul><ul><li>Cook Medical, Inc. </li></ul><ul><li>David Reed – Vice President Operations & Corporate Compliance Officer </li></ul><ul><li>Covidien Armin Cline – President, Health Systems & George McNellage – Vice President, Health Systems Corporate Sales </li></ul><ul><li>DeRoyal Bill Pittman - President </li></ul><ul><li>Georgia-Pacific Corporation Sam Robb – Vice President, Channel Marketing & Marketing Communications & Chris Jones – Vice President, National Accounts </li></ul><ul><li>Global Healthcare Exchange (GHX) Bruce Johnson – President & Karen Cpnway – Director, Industry Programs </li></ul><ul><li>Hill-Rom Company, Inc. Susan Schuette – Vice President, National Accounts </li></ul><ul><li>Johnson & Johnson Health Care Systems Margaret Ellis – Vice President Account Management & Mike Wentling – Executive Director, Integration Strategy </li></ul><ul><li>Kimberly-Clark Keith Kuchta – Vice President, North American Medical Supplies & Lisa Kudlacz – Group Director, Corporate Healthcare Accounts </li></ul><ul><li>Lawson Software Keith Lohkamp – Product Strategist, Supply Chain Management </li></ul><ul><li>McKesson Healthcare Corporation Mary Jo Ellis – Channel Manager, ERP Solutions & Todd Tabel – Vice President, ERP Solutions </li></ul><ul><li>Medical Action Industries, Inc. Harriett Overbeck – Vice President, Executive Healthcare Services </li></ul><ul><li>MediClick, Inc. Paul Dryden – Vice President & Mike Merwarth – President </li></ul><ul><li>Medline Industries, Inc. Tim Jacobson – Senior Vice President, Corporate Sales & Tom Egan – Vice President, Corporate Sales </li></ul>
    23. 23. Industry Members <ul><li>Omnicell </li></ul><ul><li>Suzanne Alexander-Vaughn – Product Manager </li></ul><ul><li>Owens & Minor, Inc. </li></ul><ul><li>Charles Colpo – Executive Vice President, Administration; Scott Perkins – Corporate Vice President, West & E.V. Clarke – Executive Vice President, Distribution </li></ul><ul><li>PAR Excellence Systems, Inc. </li></ul><ul><li>Richard Felger – Vice President, Sales & Marketing </li></ul><ul><li>Pfizer Dale Ammon & Tim Best – Senior Directors/Team Leaders, Health Care Systems </li></ul><ul><li>RoundTable Healthcare Partners John McConachie – Senior Vice President, Health Systems </li></ul><ul><li>Sage Products Bill Howes – Vice President of Sales </li></ul><ul><li>SciQuest </li></ul><ul><li>Krista Fuller – Director, Product Marketing </li></ul><ul><li>Seneca Medical </li></ul><ul><li>Lisa Hohman – Vice President Marketing & Strategic Relations </li></ul><ul><li>Smiths Medical </li></ul><ul><li>Regina McIntosh – Vice President Marketing & Strategic Accounts & Robert Schena – Director of Sales, Health Systems </li></ul><ul><li>Staples Susan Louis – Vice President, Healthcare </li></ul><ul><li>SterilMed, Inc. Mike Richardson – Vice President of National Accounts </li></ul><ul><li>Stryker Corporation </li></ul><ul><li>Tamara Cutler – Vice President of Healthcare Systems U.S. & David Distel – Senior Manager, Data Integration </li></ul><ul><li>Suture Express </li></ul><ul><li>Kurt Rall – Vice President, Sales/Marketing </li></ul><ul><li>Teleflex Medical </li></ul><ul><li>Jeff Baran – Director, Corporate Sales; Ed Weidner – Vice President, US Sales & Vince Northfield – Executive Vice President, Global Operations </li></ul><ul><li>VUEMED </li></ul><ul><li>Lana Makhanik – Vice President, Business Development </li></ul><ul><li>W.L. Gore </li></ul><ul><li>Gene Tierney – Sales Operations, North America </li></ul>
    24. 24. Contact Us <ul><li>Tom Hughes, Executive Director </li></ul><ul><li>617-943-0303 </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>Dennis Orthman, Senior Director </li></ul><ul><li>617-327-1067 </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>Teri Gallagher, Director </li></ul><ul><li>781-378-1107 </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>[email_address] 781-378-1107 </li></ul>
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