SUPPLY CHAIN PROJECT MANAGER
1. JOB DETAILS
Job Holder: Vacant
Job Title: Supply Chain Project Manager
Accountable to: Divisional Operations Director
Division/Directorate: Divisional Operations
Grade: Band 8A/B (subject to AfC assimilation)
Location: North West
2. JOB PURPOSE
To develop and lead innovative service delivery improvements, across multi-
organisations, through effective programme management and implementation of
efficient and effective strategic sourcing and supply chain projects within: social,
primary, secondary and tertiary care and associated designated market(s).
Meeting customer requirements by providing ground-breaking solutions that
demonstrate best value across participating organisations.
Promoting integrated alignment of strategic aims and policy objectives, thereby
ensuring stakeholder and customer commitment with sourcing plans is compliant
over the long term. Future proofing contract decisions by conducting robust
research and fact based market intelligence to support the adoption of
innovation, evaluation and introduction of new and emerging technologies.
To re-engineer the supply chain through delivery of specified projects to
maximise benefit generation including cash releasing savings for NHS Trusts,
establishing links, interfaces and integration with processes and systems in the
Health Economy and complying with a Supply Chain and IT enablement
To present the CPH as progressive, proactive, responsive and innovative in
order to generate innovative solutions, by working collaboratively, especially in
opportunity assessment, with stakeholders to influence choice, prioritise change
and deliver savings, process improvement and product standardisation - driving
costs down and quality/service up.
The post-holder will work with stakeholders within both the CPH and Trusts
including executives, stakeholders, customers, patients, procurement negotiators
and operational staff. Optimising influence on procurement spend requiring a
commercial transaction with an average portfolio value of over £150 million.
Responsible for project management of supply chain projects with a benefits
potential across all 40+ member organisations. Savings from supply chain
projects are generally not quick delivery except for one-off stock reductions but
could be in the order of £10-15m per annum in a typical regional health economy.
Supervises staff assigned to projects by either CPH or member Trusts including
Purchasing Assistants, Receipt & Distribution and materials management staff.
Involved in national procurement collaborative initiatives to define supply chain e-
4. ORGANISATIONAL ARRANGEMENTS
The Hub is an agency of North West Ambulance Service NHS Trust, acting as
the host organisation for the Hub. The host provides the legal framework and
supporting services under which the Hub operates.
The post holder will be accountable to the Divisional Operations Director
Divisional Operations Director
Supply Chain Project Manager (this post)
CPH/Trust assigned project staff
5. SKILLS, KNOWLEDGE AND EXPERIENCE
MBA or equivalent
Membership of CIPS or
Membership of Institute of Transport and Logistics or appropriate professional
Degree or Equiv
Management Training Course
Significant Senior level experience in a Supply Chain/Operations
environment including Purchasing
Senior management level
Proven track record of management of change at senior level
Significant Planning, Performance and Implementation including interpretation
of broad policy to local implementation
Significant demonstrable experience of managing programmes and projects
delivering significant change and Performance Management
Financial/Budget management experience
High communication ability to the level to understand and impart wide range
of highly complex, sensitive and specialist information that maybe highly
contentious and will have barriers to implementation across many
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organisations, with the ability to deliver to diverse audiences/environments at
all levels to effect significant change.
Understand and be able to manage the effects of change.
Personal commitment, enthusiasm and professional drive to lead and
Effective management of staff including ability to harness and develop team
and successfully resolve conflict.
Project management experience
Electronic stock management systems design, database management,
automated stock control and materials management
e-Commerce systems application
Supply chain systems design & application – eg automation, stock control,
RFID, material management, data capture tools etc
Basic knowledge of Finance systems, eg Oracle 11i etc
Basic knowledge of infrastructure and IT Support management
Corporate Governance and performance management
Fraud and Security management
Wider Health Economy agenda and how it aligns with local strategy
Contract placement and management
Materials management processes (ward and department top-up services)
Receipt and internal distribution of supplies
Prince 2 or equivalent project management methodologies
Ergonomics – physical movement
Health & Safety Assessment/Training
Management of delays and returns (variances)
Risk Management and risk assessment techniques
COSHH and Material Handling Legislation
Transport and materials handling equipment legislation
Data Protection Legislation
Freedom of Information Act
EU and IT Procurement Regulations
6. Role Profile
Supply Chain Re-engineering
Works with key stakeholders to create an implementation roadmap for supply
chain projects that address supply chain demand capture and delivery
systems and resources required to support business case and milestone
Reviews existing and devises new supply chain processes to improve overall
supply chain efficiency and effectiveness.
Establishes links, interfaces and integration with supply chain systems across
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the Health Economy.
Drives re-engineering of the supply chain to minimise stock levels, maximise
the flow of goods, minimise physical effort and reduce health safety risks,
improve security of goods in transit and in storage, minimise risks to patients
and visitors and minimises impact on the environment.
Works with other functions such as Pharmacies, Estates & Facilities, PFIs,
Sterile Services, Linen Services, Catering Services, Waste Collection and
Portering to devise and implement transport and movement strategies to
minimse waste, reduce impact on the environment, reduce costs, improve
performance and efficiency and coordinate activities to minimise disruption.
Develops strategies and systems in partnership with suppliers to reduce
costly processes for both parties ie. reduced frequency of deliveries, just in
time, reduced ordering and invoicing activitiy, simpler receipting/checking
systems, reduced packaging and waste, improved goods handling etc.
Ensures risk assessment and risk management reports are undertaken for
the supply chain service.
Strategy Development and Implementation
Leads implementation and contributes to development of an integrated
Supply Chain strategy, including e-enablement, and plans across constituent
organisations, ensuring appropriate structures are in place to achieve the
This ensures users have access to effective IT tools to manage stock at
ward and department level, requistioning tools and technologies,
demand capture tools, goods tracking tools, utlisation databases, patient
identication/usage records, RFID (radio frequency identification device)
applications, bar code reading systems, automated stock replenishment
Ensuring that new enablement technologies are identified, assessed,
procured and implemented where appropriate
Ensuring that all electronic requisitioning, top-up, replenishment and
ordering systems are operated within the authorisation limits of individual
members of staff and their managers
Develops data strategies for the supply chain, deciding on what data is
required to track usage, capture demand, track benefits, assess process
costs, assess workload costs and physical impct measurements to support
the business, making it accessable to meet the requirements of the
organisation in a timely manner, and utilising that data to provide the
appropriate business intelligence for the Trust and Hub teams.
Identifies projects and provides leadership and direction for supply chain
projects, ensuring projects are delivered to time, quality and budget.
Ensures operational systems achieve service levels agreed with end users,
managing the support and ongoing development of CPH systems in place.
Ensures that all supply chain strategies and processes, requisitioning,
ordering, receipting, storage, re-issuing and usage systems meet the highest
levels of controls to ensure compliance with Corporate Governance for all
member trusts and their Standing Financial Instructions (SFIs) and Standing
Orders (SOs). This includes for example, systems for single action waivers
and authorisation levels. Provides reports and reviews for trust Audit
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Committees and supports the Internal and External Audit teams in any audits
Works with the Security and Fraud teams in each member trust or
organisation to devise and implement security strategies with respect of the
secure procurement and safe movement of goods through the supply chain.
Identifies and agrees financial plans for Supply Chain projects and develops
forecasts for resources and budgets for the financial year, providing
sufficiently detailed forecasting so that the appropriate budgets and
resources are available to deliver the project
Identifies and agrees benefits targets for all supply chain projects with
Divisional Operations Director and Trust Finance Directors
Drives supply chain financial performance monitoring across the Health
Economy to ensure all information on volume usage, demand trends,
delivery data, uptake and compliance against contracts, benefit tracking etc
is provided in a timely and accurate manner.
Research & Development
Considerable research and development activity is required to develop projects
and strategies which include other health organisations, governmental and non
governmental organisations. Key activities are outlined below:
Conducts customer satisfaction surveys about the success of the supply
Audits interface transactions between systems and react accordingly
Works with PASA and purchasing authorities on the next generation of
supply chain technologies that will be used throughout the NHS
Researches supply chain technologies and streamlining concepts and how
they effect working practices such as RFID and the impact on patient
Tests new supply chain technologies, hardware and upgrades
New supply chain system upgrades and development testing such as new
web based portal systems
Assist in other aspects of the organisation’s business as and when required
to support the organisation’s objectives, goals and values.
Build Collaborative Relationships
• To provide a conduit in the provision of a highly efficient and effective supply
chain service to stakeholders within and across multi-organisations. Liaising
nationally and regionally to deliver better value in the management of key
• Politically astute to develop robust networks that deliver sustained influence
and embedded change.
• Horizon scans to identify emerging technologies, systems and supply chain
processes and non/clinical innovations that may provide a positively
differentiated quality, cost or patient outcome.
• Develops and improves relationships with stakeholder departments by
proactively understanding wants and needs to implement co-created
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• Develops productive ongoing relationships with Executive Directors,
stakeholders, clinicians, patients, customers and suppliers.
• Maximise commercial opportunities through regular contact with customers,
stakeholders, suppliers and operational staff, to develop market, supply
chain and category group knowledge.
• Influences stakeholders, patient(s) groups and customers to standardise on
the use of sourcing group products, dealing with conflict to ensure
• Promotes cost effective solutions through inclusive enablement processes, to
maintain contract compliance with ‘best buy guide’ product/service category
and market plans.
• Develops and builds a comprehensive knowledge bank for designated
• Proactively manages and comprehensively controls, with assured objectivity,
the approval of new item/supplier requests, including the evaluation of new
• Develops networks with colleagues in other Hubs, Confederations, PASA,
and other agencies
• Presents, explains and defines highly complex commercial and contentious
information in support of influencing difficult executive level decisions across
• Advises Executives, Senior Managers, Clinicians and service users on all
aspects of the procurement process, public procurement and European
Union Legislation, ensuring probity and corporate governance is maintained.
Approach to Integrated Procurement
• Develops and implements policies and strategies to align sourcing activity to
reflect the changing needs of patients, stakeholders, customers and market
forces with NHS policy.
• Develops supplier relationships to enhance performance and deliver strategic
impact through the adoption of innovation
• Manages markets, suppliers and product research activity to inform strategic
and tactical objectives, including the evaluation of new products.
• Identifies appropriate economies and ‘cost out’ opportunities from product
standardisation and demand aggregation initiatives.
• Responsible for managing a portfolio of complex categories of goods and
services working with stakeholders to ensure costs are aligned to cross-
functional budgets, meeting the needs of the LDP and cost improvement
• Promotes the adoption of emerging better practice endorsed by the Patient
Management of Organisational Activity
• Conducts opportunity assessments and plans projects covering major areas
of spend on behalf of multiple organisations to deliver significant cash
releasing and other benefits while ensuring sustainable quality and value.
• Uses initiative to improve results, share good and better practice and
develops team working through training, mentoring etc
• Sets and monitors appropriate collective and individual project-specific
targets and performance indicators.
• Monitors own service provision to customers against agreed objectives and
• Audits supplier performance and develops best value process improvements
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on a recurring basis, sharing findings with colleagues, other Hubs, PaSA,
and other NHS government/agencies.
• Encourages and supports team working between category teams, system re-
engineering specialists, suppliers and staff throughout the supply chain.
• Liaises with the NHS Institute of Innovation and Technology, Regional
Development Agency, HTA, HITF, ABHI and other related agencies.
• Plans and undertakes effective product performance reviews (clinical and
economic evidence based) with Executives, managers, patient groups,
customers, stakeholders and suppliers.
• Influences and manages the preparation of specifications, invitations to
tender and quotations to meet project plans.
• Ensures all sourcing activity complies with relevant legislation, policy and
procedures and proposes changes when necessary.
• Manages the whole system – integrated care pathway - ensuring all
equipment and revenue items are compatible to drive efficiency within life
cycle value analysis.
• Develops the use of information technologies to improve purchasing and
supply performance, support electronic purchasing, e-auctions and other
sourcing and evaluation tools
• Integrates market categorisation across the NHS in support of, or to lead
market management initiatives.
• Embraces the Hub’s and stakeholder co-created mission, vision, values,
project way of working and ‘achievement through co-operation’, to support
the team’s transformation in achieving supply chain excellence.
• Has delegated authority to act in agreeing and prioritising projects to achieve
strategic aims and enhance operational efficiency
• Identifies key stakeholders, potential barriers, facilitators, risks and resource
requirements to drive change.
• Maintains an overview of all projects within designated markets and
associated networks, briefing Executives or Senior Management on
interdependencies, risks, issues and progress.
• Drafts project opportunity assessment group objectives and implements
gateway review stage(s), briefing the sourcing team on respective roles,
responsibilities and accountability.
• Evaluates the effectiveness of change including benefits realisation tracking,
routinely producing an end of project report or case study.
• Influences stakeholders and suppliers to provide innovative solutions
including the re-engineering of business processes to meet customer needs,
relating to ‘quality’, ‘cost’ and performance targets across the patient pathway
and associated supply chain.
7. KEY RESULT AREAS
− Delivers against core annual objectives agreed with the Executive team.
− Ensures that shareholder requirements are understood and met by the
strategy and annual plans.
− Ensures that the Hub is fully integrated with the operational and strategic
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needs of the health economy.
− Designs an operational supply chain development strategy, enabling the
Hub to continue to deliver benefits for the health economy over the longer
− Secures commitment of the clinical community to support the alignment of
mutually accountable objectives.
− Establishes the Hub as the centre of supply chain excellence within the
8. COMMUNICATIONS AND WORKING RELATIONSHIPS
The Post Holder will work with relevant staff from:
− NHS organisations within the region
− Department of Health
− NHS Purchasing and Supply Agency
− NHS Supply Chain
− Other collaborative organisations
− Patient Safety Agency
− Government departments and other agencies
− Suppliers and their Trade Associations
− Development Agency and related organisations
− NHS Innovations Hub
9. GENERAL TERMS AND CONDITIONS
The post is offered on a permanent basis.
10. JOB DESCRIPTION AGREEMENT (including the attached person specification)
Job Holder’s Signature
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Supply Chain Project Manager
ATTRIBUTES ESSENTIAL DESIRABLE
• Registered full Member of the Chartered Institute of Purchasing MBA
QUALIFICATIONS and Supply (MCIPS)
& • Full UK driving licence
• Business degree or equivalent
• Highly significant senior management/strategic role working in a
in a complex organisation
• Recognised continuing professional development at Masters level
• Evidence of change and relationship management, behavioural
science and programme management training at an advanced
Highly developed specialist knowledge of: Health economics
SPECIFIC • Research, knowledge and information management International trade
KNOWLEDGE • Strategic sourcing
SKILLS • Innovation and intellectual property
• Health & Safety
• Procurement law
• Cost and price management
• GATT and EU procurement
• CE registration and classification
• UN global standards
• Supplier/Market management
• Change management
• Customer relationship management
• Team based working
• Production of policies and procedures
• IT literate in procurement systems
• Microsoft applications, contract and compliance monitoring tools
• Product and equipment evaluation techniques
• Supply chain networks
• Business acumen and the ability to influence and manage
commercial opportunities across the continuum of care and multi-
organisations within complex network
• Extensive and highly significant senior experience in the Staff management
SPECIFIC procurement field within a complex organisation. experience
EXPERIENCE • Category portfolio management Strong
• Programme and project management
• Proven track record of influencing change to deliver innovative Lean supply
• Policy development
• Research and development
• High level of stamina
PHYSICAL • Driving for long periods
• Daily requirement to sit in a restricted position
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EFFORT • Constant detailed systems work and data manipulation requiring
use of the monitor, keyboard and mouse
• Fact based dynamic decision making
• Supports and encourages enthusiastic teamwork, partnering with
MENTAL colleagues, working groups, suppliers, stakeholders, customers
& and patient groups to ensure that common objectives are
EMOTIONAL embraced with clarity about where accountability lies to deliver
EFFORT strategic impact
• Deals with conflict when challenging customers’ existing
arrangements and preferences to support multi-organisation
product and supplier standardisation, controls cost and mitigates
risks, in the delivery of creative solutions to meet the demands of
patients across the continuum of care
• Meets tight deadlines in a fast paced dynamic environment with
consistently high levels of performance
• Appropriately responds to aggressive resistors to change
• Thinks strategically, whilst applying self and others to drive for
ABILITY results across a number of complex projects with numerous
TO ACT interdependencies, supporting colleagues to deal with ambiguity
and changing priorities
• Requires sound judgement, focus, openness, excellent
communication, constructive and challenging advice and
feedback, as a contributor to team or working one to one at all
levels of multi-organisations, including clinical and Executive
Director level and with the Department of Health and other
• Empowered to determine how best to realise performance plans,
within guiding principles, aligned to policy, legislation and strategy
REQUIREMENTS • Able to organise own workload and others’ and to plan ahead
DUE TO including the use of laptop and mobile communication devices
OUTSIDE • Some involvement with club/organisation sport/recreational
SPECIAL • Commitment to the Hub and long term career/personal Ambitious, eager to
REQUIREMENTS development in the role progress
OF THE POST • Judgements requiring analysis and interpretation of complex
economic and clinical data, with comparison of multiple options
PERSONAL • Self reliant and tenacious Strong leadership
QUALITIES • Highly analytical skills
& • Dependable
TEMPERAMENT • Plenty of drive and initiative
• Willingness to implement new concepts
• Politically astute
• Emotionally intelligent
• Innovative and forward thinking
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