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Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
Oracle University Strategy
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Oracle University Strategy

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  • Oracle UAS focuses on People and Process as the primary enablers of technology: UAS assists customers in developing and delivering successful user adoption strategies for achieving their business outcomes UAS services are designed to support the tactical execution of that strategy UAS services are designed to rapidly deliver measurable benefits UAS aims to ensure sustainable business results and customer self sufficiency UAS offers 10+ years of domain expertise in CRM and ERP The Oracle UAS services are broader than the ones offered by End User Training companies: UAS focuses on behavioral change and training is only one component in the business transformation program UAS focuses on the integration of successful processes and long-term sustainable behavioral change UAS offers fully customized and integrated end-to-end solutions and we do not offer generic commodity sales
  • Based on the foundations of People, Process and Governance, Oracle identified 5 key areas of User Adoption. These 5 areas are interrelated and are important during the entire Project Lifecycle. UAS service offerings are designed to: Orient executive sponsors and project members to issues that impact user adoption to achieve active sponsorship Align executives and management around business transformation two-way communication, training, support and measurement Align (long-term) strategy and cyclic technology implementation to a realistic tactical execution of the strategy Build user awareness and user involvement to achieve measurable business results Build an education and support plan to prepare and support users on effectively using the new technology and business processes
  • General Questions – objective is to level set on customer’s perception of the project. Start by explaining the structure of the capabilities map. Before we begin to talk about the specific plans that you have for preparing the user community, it would be useful to understand a bit more about the current organizational perspective of your technology initiative…. From a business perspective, what is the purpose and expected benefit of the technology? (i.e. productivity improvement, improve sales or service effectiveness, reduce total TCO for front office systems) ANS: to the extent the business case depends on human performance improvement, project success will demand that more resources and effort be allocated to human factors – the expertise provided by UAS. 2. What role has line management played in setting the vision and objectives of the project? ANS: When line management is a bystander in technology projects they have a much greater risk of failure and it is often more difficult to generate need awareness about UAS capabilities. 3. How is the Oracle project positioned within the organization? (i.e. a stand alone IT project or a component of a broader front-office transformation initiative?) ANS: If the project is viewed as a key component enabling a transformation of the front office capability, there will be a greater likelihood that resources and effort on people and process will be viewed as critical. When Oracle technology is part of a broader transformation then it is reasonable to assume that there are work streams defined for people and process outside the technology initiative, and you need to gather information about how that work is organized. When the initiative is primarily about installing new technology, you can also assume that any change management, process, measurement, or communication will be budgeted within the project team. Therefore, it is important to determine how the project management and defined work streams are organized and budgeted. Gaps will often emerge that can be developed into needs. Transition: Let’s take a look at your project and the plans you currently have in place to support the user community. [note: the presentation begins by focusing on end user training and works back to describe the supporting elements. You can start at any of the main buckets.]
  • General Questions – objective is to level set on customer’s perception of the project. Start by explaining the structure of the capabilities map. Before we begin to talk about the specific plans that you have for preparing the user community, it would be useful to understand a bit more about the current organizational perspective of your technology initiative…. From a business perspective, what is the purpose and expected benefit of the technology? (i.e. productivity improvement, improve sales or service effectiveness, reduce total TCO for front office systems) ANS: to the extent the business case depends on human performance improvement, project success will demand that more resources and effort be allocated to human factors – the expertise provided by UAS. 2. What role has line management played in setting the vision and objectives of the project? ANS: When line management is a bystander in technology projects they have a much greater risk of failure and it is often more difficult to generate need awareness about UAS capabilities. 3. How is the Oracle project positioned within the organization? (i.e. a stand alone IT project or a component of a broader front-office transformation initiative?) ANS: If the project is viewed as a key component enabling a transformation of the front office capability, there will be a greater likelihood that resources and effort on people and process will be viewed as critical. When Oracle technology is part of a broader transformation then it is reasonable to assume that there are work streams defined for people and process outside the technology initiative, and you need to gather information about how that work is organized. When the initiative is primarily about installing new technology, you can also assume that any change management, process, measurement, or communication will be budgeted within the project team. Therefore, it is important to determine how the project management and defined work streams are organized and budgeted. Gaps will often emerge that can be developed into needs. Transition: Let’s take a look at your project and the plans you currently have in place to support the user community. [note: the presentation begins by focusing on end user training and works back to describe the supporting elements. You can start at any of the main buckets.]
  • General Questions – objective is to level set on customer’s perception of the project. Start by explaining the structure of the capabilities map. Before we begin to talk about the specific plans that you have for preparing the user community, it would be useful to understand a bit more about the current organizational perspective of your technology initiative…. From a business perspective, what is the purpose and expected benefit of the technology? (i.e. productivity improvement, improve sales or service effectiveness, reduce total TCO for front office systems) ANS: to the extent the business case depends on human performance improvement, project success will demand that more resources and effort be allocated to human factors – the expertise provided by UAS. 2. What role has line management played in setting the vision and objectives of the project? ANS: When line management is a bystander in technology projects they have a much greater risk of failure and it is often more difficult to generate need awareness about UAS capabilities. 3. How is the Oracle project positioned within the organization? (i.e. a stand alone IT project or a component of a broader front-office transformation initiative?) ANS: If the project is viewed as a key component enabling a transformation of the front office capability, there will be a greater likelihood that resources and effort on people and process will be viewed as critical. When Oracle technology is part of a broader transformation then it is reasonable to assume that there are work streams defined for people and process outside the technology initiative, and you need to gather information about how that work is organized. When the initiative is primarily about installing new technology, you can also assume that any change management, process, measurement, or communication will be budgeted within the project team. Therefore, it is important to determine how the project management and defined work streams are organized and budgeted. Gaps will often emerge that can be developed into needs. Transition: Let’s take a look at your project and the plans you currently have in place to support the user community. [note: the presentation begins by focusing on end user training and works back to describe the supporting elements. You can start at any of the main buckets.]
  • OU Differentiators: Proven Expertise Learn Oracle from the Experts at Oracle Created by the Experts who built the products – Oracle developers The most up-to-the-minute and comprehensive curriculum from the world’s largest enterprise software company Comprehensive Offerings No other vendor can offer the depth and breadth of courses that Oracle offers across each technology area One Stop Shop Flexible and Scalable learning methods that meet your time, budget, and education needs Accelerate Productivity Accelerate adoption of new technology within your organization When employees get more out of Oracle technology, you get more out of your employees Well-trained users mean - Faster deployment, greater productivity, smoother change management Greater ROI:Training helps you get the most out of your users and your Oracle investment Professional Growth Equip the people who run your business with the professional skill sets they need to do the job Oracle Certification Program Industry recognized, independently audited testing/validation Insures you’re developing Experts who know how to make the most of your company-wide IT systems Chose sequential Curriculum Paths matched to Job Roles Learning Management Solutions In addition to Oracle-based curriculum, Oracle University also offers two Learning Initiative products Oracle iLearning – a Learning Management System that customers can use to build and manage their own global training infrastructure, everything from self-guided registration to browser-based training Oracle Tutor – a knowledge management and authoring tool that companies can use to educate their employees on company-wide or job-specific procedures. Customizable templates based on Oracle’s 20+ years of ‘best practices’ eBusiness Suite methodologies Everything from “How to Open Purchase Orders” to “HR Administrator’s Roles and Responsibilities”
  • Transcript

    • 1. Oracle University Strategy & Go To Market Model Darren Pelacchi Oracle University Delivery Manager ANZ Jason Mathias Oracle University UAS Manager ANZ
    • 2. Oracle University Charter We enhance the adoption of Oracle technologies with superior training focused on customer satisfaction. Accelerate Customer Adoption and Deployment of Oracle Software Responsive, flexible & customisable services for Oracle Customers, Partners & Employees Provide 100% student satisfaction through a world class quality Learning experience
    • 3. Why Oracle University? Top 10 Reasons <ul><li>100% student satisfaction </li></ul><ul><li>Learn technology from the source </li></ul><ul><li>First to market —typically 30 days after product release </li></ul><ul><li>Instructor quality and expertise </li></ul><ul><li>Largest selection of Oracle courses </li></ul><ul><li>Oracle certification </li></ul><ul><li>Personalised, customised training options </li></ul><ul><li>Global training — train any time, anywhere </li></ul><ul><li>Job role training: from administrator to end-user </li></ul><ul><li>Integrated solutions: Oracle, PeopleSoft, Siebel, JD Edwards, </li></ul><ul><li>and industry applications </li></ul>1 2 3 4 5 6 7 8 9 10
    • 4. Oracle University Product & Services Portfolio - Go to Market <ul><li>Training needs assessments determine exactly what training needs to happened for each user to maximise your training dollars </li></ul><ul><li>Blended learning plans identify how to best mix ILT and iLearning to make your implementation more successful </li></ul><ul><li>Enterprise readiness identifies risk areas & success factors to reduce/eliminate barriers preventing effective adoption </li></ul><ul><li>User transition plans & communication campaigns ensure the entire organisation is aware of and ready for new applications </li></ul><ul><li>Executive overviews & manager workshops teach leaders just what they need to know about the applications in order to make sound business decisions as well as define their responsibilities for making the transition to the new applications </li></ul><ul><li>End User focused Consulting / Business Transformation Services via: </li></ul><ul><li>Change Management </li></ul><ul><li>Training Strategy & Needs Analysis </li></ul><ul><li>Customised Training Materials (role & business focused) </li></ul><ul><li>Training Delivery for Management & End Users </li></ul><ul><li>Ongoing support solutions </li></ul><ul><li>Product based training delivered via: </li></ul><ul><li>Instructor Led Training </li></ul><ul><li>Knowledge Centre </li></ul><ul><li>Live Web Classes </li></ul><ul><li>Self Paced Learning </li></ul><ul><li>On-Site Instructor led Training </li></ul><ul><li>Custom Developed Training </li></ul>User Adoption Services Core Product & Services
    • 5. User Adoption Services <ul><li>Customized consulting and education services to help customers achieve their business strategies and desired results </li></ul><ul><li>Promote effective, consistent use of business processes and applications among users </li></ul><ul><li>Results tailored to customer expectations </li></ul><ul><li>Train end-users how to use the application to be successful in their job role </li></ul>
    • 6. Benefits of User Adoption Services <ul><li>Focuses on people and processes to enable technology </li></ul><ul><li>Assists customers in developing and delivering successful strategies for achieving business outcomes </li></ul><ul><li>Supports the tactical execution of those strategies </li></ul><ul><li>Rapidly delivers measurable benefits </li></ul><ul><li>Ensures sustainable business results and customer self-sufficiency </li></ul><ul><li>Offers over 10 years of domain expertise in CRM and ERP </li></ul>
    • 7. User Adoption Services Areas
    • 8. User Adoption Services Capabilities Map Project Lifecycle Train Project Team User Adoption Services - Business Transformation User Adoption Services - Training & Support <ul><li>Design User Training </li></ul><ul><li>Develop User Training </li></ul><ul><li>Deliver User Training </li></ul><ul><li>Support User Training </li></ul><ul><li>Validate Priorities </li></ul><ul><li>Lead Change: Preparation > Activation > Reinforcement </li></ul><ul><li>Define Performance Metrics </li></ul><ul><li>Improve Processes </li></ul><ul><li>Manage Performance (Process Activation) </li></ul>
    • 9. User Adoption Services ANZ Customers <ul><li>WA Govt Office of Shared Services </li></ul><ul><li>Department of Defence </li></ul><ul><li>MYOB </li></ul><ul><li>Sensis </li></ul><ul><li>Inland Revenue Department (NZ) </li></ul><ul><li>ANZ Bank (Australia & NZ) </li></ul><ul><li>Ergon Energy </li></ul><ul><li>Australian National Audit Office </li></ul><ul><li>Telstra </li></ul><ul><li>Westpac Bank </li></ul><ul><li>Edith Cowan University </li></ul><ul><li>Yarra Valley Water </li></ul><ul><li>St George Bank </li></ul><ul><li>WA Department of Education </li></ul><ul><li>Nokia </li></ul><ul><li>NSW Dept of Community Services </li></ul><ul><li>HBF </li></ul><ul><li>NEC Australia </li></ul><ul><li>Country Energy </li></ul><ul><li>GE Commercial Finance </li></ul>
    • 10. User Adoption Services Training Development Tools <ul><li>Oracle Tutor – Procedures, Courseware, Desk Manuals, etc </li></ul><ul><li>User Productivity Kit (UPK) – Simulations, Training Materials, Job Aids, etc </li></ul><ul><li>Oracle SimBuilder – Simulations, Training Materials, Visuals Guides, Siebel iHelp </li></ul><ul><li>Custom On-Line Help </li></ul><ul><li>Multimedia eLearning </li></ul>
    • 11. Project (Product) Training <ul><li>Benefits </li></ul><ul><li>Faster integration phase </li></ul><ul><li>Decrease maintenance costs after initial setup </li></ul><ul><li>Minimize the go-live risk </li></ul><ul><li>Decrease dependency on outside integrators </li></ul><ul><li>Reduce project and production costs </li></ul><ul><li>Easily implement future projects with Oracle technology </li></ul>
    • 12. Product Training Focus Areas <ul><li>Database and Grids </li></ul><ul><li>Fusion Middleware </li></ul><ul><li>Development Tools </li></ul><ul><li>Business Intelligence </li></ul><ul><li>Collaboration </li></ul><ul><li>Data Warehousing </li></ul><ul><li>Linux </li></ul><ul><li>Java </li></ul><ul><li>E-Business Suite </li></ul><ul><li>PeopleSoft Enterprise </li></ul><ul><li>JD Edwards EnterpriseOne </li></ul><ul><li>JD Edwards World </li></ul><ul><li>Siebel </li></ul><ul><li>Retail Industry </li></ul><ul><li>Telecom Industry </li></ul><ul><li>Transportation Industry </li></ul><ul><li>Utilities </li></ul>
    • 13. Training Formats <ul><li>Interactive formats: </li></ul><ul><li>Instructor-Led – > 1300 active titles </li></ul><ul><li>Private Events – onsite or in Ed Centre </li></ul><ul><li>User Adoption Services and Custom Events </li></ul><ul><li>Live WebClass – growing catalog </li></ul><ul><li>Self-paced formats: </li></ul><ul><li>Recorded WebClass – JDE,PSFT Delta </li></ul><ul><li>Online Course </li></ul><ul><li>Self-Study CD-ROM – new JDE titles </li></ul>
    • 14. Knowledge Center <ul><li>The Oracle University Knowledge Center offers training using self-paced, online learning formats: </li></ul><ul><li>Online Courses </li></ul><ul><li>Recorded Web Classes </li></ul><ul><li>Recorded Web Seminars </li></ul><ul><li>All new release product training appears in the knowledge centre first! </li></ul><ul><li>PeopleSoft FSM, HCM, SCM R9.0 </li></ul><ul><li>JDE 8.12, 8.96 </li></ul><ul><li>eBiz R12 TOI’s </li></ul>
    • 15. Oracle Certification Program <ul><li>Industry analysts, technology professionals, and employers agree that an Oracle certification is one of the most highly valued benchmarks in the marketplace. </li></ul><ul><li>Certification offerings include Oracle Database 10 g and 9 i , Application Server 10 g and 9 i , Oracle E-Business Suite 11 i , Siebel 7.7, Oracle Communications (Portal). </li></ul><ul><li>PeopleSoft Developer & JDE Financial Certification tracks are planned for FY08 </li></ul><ul><li>355,000 Oracle certified professionals worldwide </li></ul><ul><li>13 independent role-based certification tracks </li></ul><ul><li>One of the most prominent and recognized certification brands </li></ul>
    • 16. Oracle Certification Program: Offerings Siebel Analytics Siebel 7.7 CRM Consultant Oracle 11 i Apps Technology Consultant Oracle 11 i Supply Chain Consultant Oracle 11 i Financials Consultant Applications JDE Financials Consultant (Planned FY08) PeopleSoft Developer (Planned FY08) Oracle Communications Billing and Revenue Management: System Administrator Specialist Oracle Communications Billing and Revenue Management: Server Developer Specialist Oracle Communications Billing and Revenue Management: Pricing Specialist Applications Oracle Expert Program ( Planned FY08 ) Oracle Application Developer Application Server 9 i Web Administrator Oracle9 i Database Administrator Application Server 10 g Administrator Oracle Database 10 g Database Administrator Middleware Core Technology
    • 17. 100% Student Satisfaction <ul><li>Oracle University is committed to providing students with a world-class training experience. </li></ul><ul><li>We are so confident of your success that we back up your training with our 100% Student Satisfaction Program. </li></ul>The 100% Student Satisfaction program applies to those publicly scheduled and publicly available Oracle University Instructor-Led Training classes that are identified as part of the 100% Student Satisfaction program on the education.oracle.com website at the time the class is purchased. Oracle will permit unsatisfied students to retake the class, subject to terms and conditions. Customers are not entitled to a refund. For more information and additional terms, conditions and restrictions that apply, review the OU legal terms and policies web page.
    • 18. PeopleSoft Enterprise Catalog …. Multiple Delivery Formats: Multiple Versions: Catalog: <ul><li>Self Study CD </li></ul><ul><li>Live WebClass </li></ul><ul><li>Recorded WebClass </li></ul><ul><li>In Class </li></ul><ul><li>Functional: </li></ul><ul><ul><ul><ul><li>8.9 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>9.0 </li></ul></ul></ul></ul><ul><li>Technical: </li></ul><ul><ul><ul><ul><li>8.44 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>8.48 </li></ul></ul></ul></ul>
    • 19. JDE EnterpriseOne …. Multiple Delivery Formats: Multiple Versions: Catalog: <ul><li>Functional: </li></ul><ul><ul><ul><ul><li>8.10 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>8.11 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>8.12 </li></ul></ul></ul></ul><ul><li>Technical: </li></ul><ul><ul><ul><ul><li>8.93 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>8.94 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>8.96 </li></ul></ul></ul></ul><ul><li>Self Study CD </li></ul><ul><li>Live WebClass </li></ul><ul><li>Recorded WebClass </li></ul><ul><li>In Class </li></ul>
    • 20. OU Contacts <ul><li>For more information…. </li></ul><ul><li>Darren Pelacchi – Delivery Manager ANZ </li></ul><ul><li>Jason Mathias – UAS Manager ANZ </li></ul><ul><li>Pearl Bonnevie (02) 9491 1064 </li></ul><ul><li>Will Brammer (03) 8616 3314 - UAS </li></ul><ul><li>Education HotLine 1800 005 453 </li></ul><ul><li>Visit http://education.oracle.com </li></ul>
    • 21. Appendix
    • 22. PeopleSoft Enterprise Catalog Campus Solutions: Enterprise Planning & Budgeting:
    • 23. PeopleSoft Enterprise Catalog CRM: Supply Chain:
    • 24. PeopleSoft Enterprise Catalog Financials:
    • 25. PeopleSoft Enterprise Catalog HCM:
    • 26. PeopleSoft Enterprise Catalog Technical:
    • 27. JDE EnterpriseOne Catalog Technical:
    • 28. JDE EnterpriseOne Catalog Financial: Cross Application:
    • 29. JDE EnterpriseOne Catalog Human Resources: Customer Relationship Management:
    • 30. JDE EnterpriseOne Catalog Supply Chain Management:
    • 31. JDE World Catalog …. All classes are Recorded Web Classes Available by annual subscription Class can be viewed by multiple users BUT not concurrently A conference call can be arranged at conclusion of training to address any questions OR worldinfo_us@oracle.com General Topics: Technical:
    • 32. JDE World Catalog …. Financial Management Systems: Manufacturing:
    • 33. JDE World Catalog …. Human Capital Management: Supply Chain Management:
    • 34. Knowledge Center: Titles by Product <ul><li>Applications and Verticals: 1,819 </li></ul><ul><ul><ul><ul><li>E-Business Suite: 793 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>PeopleSoft Enterprise: 724 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>JD Edwards: 132 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Siebel: 169 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>G-Log (Transportation): 1 </li></ul></ul></ul></ul><ul><li>Database: 427 </li></ul><ul><ul><ul><ul><li>Business Intelligence: 27 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Collaboration: 8 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Data Warehousing: 22 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Database: 333 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Enterprise Management: 3 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Languages: 34 </li></ul></ul></ul></ul>
    • 35. Knowledge Center: Titles by Product <ul><li>Fusion Middleware: 98 </li></ul><ul><ul><ul><ul><li>Application Server: 27 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Development Tools: 48 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Identity Management: 7 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Programming Languages: 16 </li></ul></ul></ul></ul>

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