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North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
North American Results of Talent Survey
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North American Results of Talent Survey

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    • 1. Supply Chain Talent Research Survey Results Final – North America August 11, 2008
    • 2. <ul><li>Scope of Work Review </li></ul><ul><li>Survey Results </li></ul><ul><ul><li>Demographic Data </li></ul></ul><ul><ul><li>Skills </li></ul></ul><ul><ul><li>Universities </li></ul></ul>Agenda
    • 3. Underlying Issue and Focus of Work Many organizations are concerned about the lack of sufficient as well as trained supply chain talent. It is believed that industry or academia alone cannot independently solve the issue of establishing the functional standards or creating key cross university partnerships focused on teaching critical supply chain skills. Scope of Work Commissioned The Global Supply Chain Professional Development Committee commissioned AMR to develop, conduct and analyze a cross industry survey intended to highlight current organizational priorities, gaps, and opportunities for industry and academia to consider towards clarifying the requisite skills and competencies needed in educating a supply chain professional Work Conducted per Commission Survey jointly developed with committee Survey jointly advertised and promoted by the extended team through AMR client lists as well as the SCC, SCMR, CSCMP, CGT and other avenues Survey managed by AMR with 287 completed surveys collected via our 3rd party Vendor Survey data cleansed, aggregated and analyzed Presentation deck with graphics and tables developed for distribution Project Overview
    • 4. <ul><li>Geography of Respondents </li></ul><ul><li>Industry Breakdown </li></ul><ul><li>Company Characteristics </li></ul><ul><li>Job Function </li></ul><ul><li>Job Level of Respondents </li></ul><ul><li>Span of Influence </li></ul><ul><li>Historical Hiring </li></ul>Demographic Data
    • 5. Geography – Total Market Region Located S2. In which region of the world are you currently located? N=287
    • 6. Industry Breakdown – North America 212 completed surveys
    • 7. Total Revenue Total Employees Company Characteristics S4. For classification purposes, approximately what was you company’s annual revenue for 2007? S3. Approximately how many full-time equivalent (FTE) employees are there in your entire organization, including all branches, divisions, and subsidiaries? N=212
    • 8. Job Function S5. What is your role or job function? N=212 <ul><ul><li>IT (4.7%) </li></ul></ul><ul><ul><li>Exec. Mgmt (3.3%) </li></ul></ul><ul><ul><li>Sales / Bus. Dev. (3.8%) </li></ul></ul><ul><ul><li>Other Mfg (2.8%) </li></ul></ul><ul><ul><li>Consulting (1.4%) </li></ul></ul><ul><ul><li>Supply Chain Management (End-to-end (1.4%) </li></ul></ul><ul><ul><li>Other (13.7%) </li></ul></ul>Other Job Functions
    • 9. Job Level S6. What is your job title? N=212
    • 10. How Participate in Hiring Decision Span of Influence Span of Influence S7. Which of the following statements best describes your level of involvement in your company’s strategy for hiring supply chain management professionals? S8. Which of the following best describes your span of influence within your organization with respect for hiring supply chain management professionals? N=212
    • 11. Historical Hiring How Many Hired S9a. Has you company hired supply chain management professionals in the last 3 years? S9b. And how many have you hired? N=196 N=212
    • 12. <ul><li>Projected Supply Chain Design </li></ul><ul><li>Span of Control versus Performance (using Model Framework) </li></ul><ul><li>Critical Skills Priorities Now and in 2010 </li></ul><ul><li>Skills Desired versus Availability </li></ul><ul><li>Level of Competency Desired </li></ul><ul><li>Skills Available from the Current Talent Pool </li></ul>Skills Section
    • 13. Projected Organizational Design Q16a. Which statement represents your company’s manufacturing governance structure now? Q16b. Which will likely best represent your company’s manufacturing governance structure in 2010?
    • 14. Major Stations of Attribute Model Defined Enabling Enabling Enabling Enabling Functional Functional Functional Functional Functional Functional Functional Element Definition Element Organizational structure and processes that establish standard data elements, common operating and reporting practices that ensure supply chain consistency, stability, and ethical practices Governance Structure and processes that inform support and identify if key activities meet business plan objectives or if corrective action is required. Activities that support deep business intelligence and allow the ability to identify and capitalize on trends Performance Measurement and Analytics Activities and leadership that provide supply chain vision and support key changes necessary to achieve long term business plan objectives Strategy and Change Management Evaluation, selection, implementation and maintenance of critical technologies that facilitate the achievement of each key facet of the value chain Technology Enablement Processes that support understanding, partnership and creation of value between the extended supply chain and the customer Customer Management Processes associated with supporting consumer post purchase activities that include maintenance, repair, inquiry, or returning products (Post sales) Support Processes that provide finished goods and services to meet planned or actual demand, typically including order management, transportation management, and distribution management Deliver Processes that transform products to a finished state to meet planned or actual demand Make Processes that procure goods and services to meet planned or actual demand Source Processes that balance aggregate demand and supply to develop a course of action which best meet sourcing, production and delivery requirements Plan Processes which focus on new product and service innovation that span research and development as well as cross functional implementation New Product Design and Implementation
    • 15. Span of Control and Performance: Using Model Framework Q1. Which of the following processes is your supply chain organization at your company responsible for? Q2a. Please rate the importance of the following SC processes to your company on a 1 to 10 scale where 1=not important at all and 10=extremely important. Q2b. Please rate your company’s performance on each of these on a 1 to 10 scale where 1=We do not perform well at all and 10=We perform extremely well.
    • 16. Critical Skills Priorities: Now and in 2010 Q4a. In which of the following process areas do you currently have a critical need for SC talent? Q4b. And in which areas do you anticipate your company will have a critical need for SC talent in 2010?
    • 17. Skills Sought Skills Available Leadership/Strategic Basic Has ALL the skills Has VERY FEW of the skills Post Sales Support Governance Make Customer Mgmt Performance Measurement &amp; Analytics New Product Technology Enablement Source Plan Deliver Strategy &amp; Change Mgmt Quality of Skills Level of Competency Desired vs. Available Intermediate Advanced Has SOME of the skills
    • 18. Quality of Skills Level of Competency Desired Q6. For each SC process area, please indicate which level of competency(ies), if any, you are seeking to fulfill. (Asked only for areas for which have a critical need for SC talent now)
    • 19. Quality of Skills Skills Available From The Talent Pool Q8c. You indicated that you reach out to Universities or colleges in search of new supply chain talent. For each of the following processes, please select the level of skills available from the talent pool offered.
    • 20. <ul><li>Primary Sources of Recruitment </li></ul><ul><li>Supply Chain Stations Recruited </li></ul><ul><li>Regions Recruited From </li></ul><ul><li>Most Frequently Recruited Programs North America </li></ul><ul><li>Where Industry goes for SC Talent in North America by Station </li></ul><ul><li>Level Hired </li></ul><ul><li>Key Competency Station and Attributes </li></ul>University Section
    • 21. Primary Sources for Recruitment Channels for Recruiting Supply Chain Talent Q8a. For each supply chain process area below, please indicate where you go for new talent.(Multiple responses allowed)
    • 22. Supply Chain Specialty Areas Recruited For At N.A. Universities Specialty Areas Sought For each University you identified, please indicate which of the processes or specialties you recruit for. N=136
    • 23. Regions Industry Recruits From Multiple responses allowed and percentages are based on total number of responses, not respondents. Q9. In which of the following regions do you reach out to universities or colleges in search of new SC talent for ANY of your SC process areas? (Multiple responses allowed)
    • 24. Most Frequently Recruited Programs for SC Talent in N. America N=167 Q10-14. Please indicate which universities or educational institutions you reach out to in [region]. Select up to 5 educational institutions within each region using the pull-down lists
    • 25. Most Frequently Recruited Programs for SC Talent in N. America N=167 Q10-14. Please indicate which universities or educational institutions you reach out to in [region]. Select up to 5 educational institutions within each region using the pull-down lists
    • 26. Supply Chain Specialty Area Recruited For, By University Specialty Areas - Functional Q10-14. For each educational institution identified, please indicate which of the processes or specialties you recruit for 24 0% 21% 71% 25% 33% 54% 4% Un. Of Tenn. 21 5% 10% 33% 19% 24% 33% 19% MIT 23 9% 17% 39% 30% 17% 39% 13% Georgia Tech. 27 11% 15% 63% 37% 33% 44% 15% Ohio State 32% 31% 25% Make 58% 47% 45% Deliver 8% 10% 13% Customer Mgmt 3% 8% 7% Post Sales Support 38 40% 47% 8% Penn State 49 43% 57% 14% Michigan State 135 33% 40% 13% Total N Source Plan NPD &amp; Launch Stations recruited for: 10% - 19% 20% - 29% 30% - 39% 40%+
    • 27. Supply Chain Specialty Area Recruited For, By University Specialty Areas - Enablers Q10-14. For each educational institution identified, please indicate which of the processes or specialties you recruit for 24 46% 13% 17% 4% Un. Of Tenn. 21 33% 14% 14% 5% MIT 23 48% 13% 22% 4% Georgia Tech. 27 30% 11% 7% 4% Ohio State 40% 37% 33% Performance Measurement &amp; Analytics 5% 10% 6% Governance 11% 14% 14% Strategy &amp; Change Mgmt 5% 20% 13% Technology Enablement 38 Penn State 49 Michigan State 135 Total N Stations recruited for: 10% - 19% 20% - 29% 30% - 39% 40%+
    • 28. Recruits Hired by Level Q10b, Q11b, Q12b, Q13b. For each University you indicated in [region], please indicate whether you go to that educational institution or college for undergraduate talent, graduate talent, or both. All Regions (N=149) In North America (N=132)
    • 29. Key Competency Stations and Attributes <ul><li>Transportation, Strategic &amp; Operational (76%) </li></ul><ul><li>Logistics Planning and Control (73%) </li></ul><ul><li>Warehousing, Strategic and Operational (56%) </li></ul><ul><li>Delivery Management (56%) </li></ul><ul><li>Inventory Management and Control (55%) </li></ul><ul><li>Third Party or Outsource Management (42%) </li></ul>No.1 Deliver 79% Of all respondents had this station in their Supply Chain span of control Attributes and Interest Level (N=66) Q15. For each of the following attributes within the [process area], please indicate where specifically you have a need for SC talent (Multiple responses allowed) <ul><li>Demand Management (88%) </li></ul><ul><li>Inventory Planning and Optimization (84%) </li></ul><ul><li>Sales and Operations Planning (67%) </li></ul><ul><li>Modeling, “What-If” Scenarios (62%) </li></ul><ul><li>Capacity Management (55%) </li></ul><ul><li>Product Portfolio Analysis (34%) </li></ul><ul><li>New Product Management (34%) </li></ul><ul><li>Service Offering Development (20%) </li></ul>No.2 Plan 71% Of all respondents had this station in their Supply Chain span of control Attributes and Interest Level (N=86)
    • 30. Key Competency Stations and Attributes <ul><li>Development of Dashboards (77%) </li></ul><ul><li>Hierarchy of Performance Measures (65%) </li></ul><ul><li>Presentation and Reporting (59%) </li></ul><ul><li>Ad hoc analysis (56%) </li></ul><ul><li>Exception Management (50%) </li></ul><ul><li>Trade-off Management (38%) </li></ul>No.3 Performance Measurement and Analytics 69% Of all respondents had this station in their Supply Chain span of control Attributes and Interest Level (N=66) Q15. For each of the following attributes within the [process area], please indicate where specifically you have a need for SC talent (Multiple responses allowed) No.4 Strategy and Change Management 69% Of all respondents had this station in their Supply Chain span of control Attributes and Interest Level (N=69) <ul><li>Best Practice Analysis and Benchmarking (68%) </li></ul><ul><li>Change Management Techniques (62%) </li></ul><ul><li>Global Manufacturing and Distribution (57%) </li></ul><ul><li>Management Dashboards &amp; Metrics (57%) </li></ul><ul><li>Lifecycle Management Strategy (52%) </li></ul><ul><li>Business Process Design and Vision (50%) </li></ul><ul><li>Process Integration (49%) </li></ul><ul><li>Globalization (48%) </li></ul>
    • 31. Key Competency Stations and Attributes Q15. For each of the following attributes within the [process area], please indicate where specifically you have a need for SC talent (Multiple responses allowed) No.6 Customer Management 50% Of all respondents had this station in their Supply Chain span of control Attributes and Interest Level (N=53) <ul><li>Order Management (62%) </li></ul><ul><li>Relationship Management (60%) </li></ul><ul><li>CPFR/VMI (47%) </li></ul><ul><li>Customer Service(45%) </li></ul><ul><li>Collaboration Techniques (42%) </li></ul><ul><li>Negotiation Strategies (42%) </li></ul><ul><li>Sales and Distribution Interface (40%) </li></ul><ul><li>Joint Value Creation (40%) </li></ul><ul><li>Sourcing Strategies &amp; Plans (71%) </li></ul><ul><li>Supplier Selection &amp; Development (71%) </li></ul><ul><li>Total Cost Analysis (62%) </li></ul><ul><li>Supplier Collaboration (60%) </li></ul><ul><li>Relationship Management (60%) </li></ul><ul><li>Negotiation &amp; Contracting (60%) </li></ul><ul><li>Risk Management (50%) </li></ul><ul><li>Needs Assessment (37%) </li></ul><ul><li>Order Management &amp; Conflict Resolution (37%) </li></ul>No.5 Source 67% Of all respondents had this station in their Supply Chain span of control Attributes and Interest Level (N=68)
    • 32. Key Competency Stations and Attributes No.7 Make 45% Of all respondents had this station in their Supply Chain span of control Attributes and Interest Level (N=33) <ul><li>Materials Management (79%) </li></ul><ul><li>Production and Inventory Control(73%) </li></ul><ul><li>Master Production Scheduling (70%) </li></ul><ul><li>Quality Management (58%) </li></ul><ul><li>Process Control (55%) </li></ul><ul><li>Product Conversion (55%) </li></ul>Q15. For each of the following attributes within the [process area], please indicate where specifically you have a need for SC talent (Multiple responses allowed) No.8 Technology Enablement 44% Of all respondents had this station in their Supply Chain span of control Attributes and Interest Level (N=50) <ul><li>Planning &amp; Execution Systems Management Selection &amp; Implementation (74%) </li></ul><ul><li>New Technology Adoption (62%) </li></ul><ul><li>Enterprise Resource Planning System Management (60%) </li></ul><ul><li>Statistical Analysis Tool (58%) </li></ul><ul><li>EDI (50%) </li></ul><ul><li>IT Communications with Suppliers &amp; Customers (48%) </li></ul>
    • 33. Key Competency Stations and Attributes No.9 Governance 34% Of all respondents had this station in their Supply Chain span of control Attributes and Interest Level (N=22) <ul><li>Organizational Planning (64%) </li></ul><ul><li>Business Controls (64%) </li></ul><ul><li>Risk Management (64%) </li></ul><ul><li>Training (64%) </li></ul><ul><li>Social Responsibility (46%) </li></ul><ul><li>Federal, Governmental Controls (36%) </li></ul><ul><li>Intellectual Property (32%) </li></ul>No.10 New Product 28% Of all respondents had this station in their Supply Chain span of control Attributes and Interest Level (N=35) <ul><li>New Product Design Planning &amp; Logistics Execution (Workflow) (66%) </li></ul><ul><li>Demand &amp; Capacity Planning (63%) </li></ul><ul><li>Cross Functional Coordination with Ongoing Sales &amp; Operations (64%) </li></ul><ul><li>Make Versus Buy Sourcing Decisions (37%) </li></ul><ul><li>Network Design (34%) </li></ul><ul><li>Postponement Strategies (31%) </li></ul><ul><li>Service Offerings (17%) </li></ul>Q15. For each of the following attributes within the [process area], please indicate where specifically you have a need for SC talent (Multiple responses allowed)
    • 34. Key Competency Stations and Attributes No.11 Post Sales Support 27% Of all respondents had this station in their Supply Chain span of control Attributes and Interest Level (N=25) <ul><li>Reverse Logistics (Returns Management (56%) </li></ul><ul><li>Service Parts Management – Predictive Modeling (39%) </li></ul><ul><li>Technical Service Support (39%) </li></ul><ul><li>End of Life Management (33%) </li></ul><ul><li>Maintenance, Repair and Overhaul (28%) </li></ul><ul><li>Warranty Management (17%) </li></ul>Q15. For each of the following attributes within the [process area], please indicate where specifically you have a need for SC talent (Multiple responses allowed)

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