High Tech - Business, Medical
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  • Original Equipment Manufacturers in the High Tech industry are constantly challenged by an increasingly competitive market situation. Customers demand more innovative and customized products with better quality and continually lower prices. In order to maintain profitability and competitiveness, it is mandatory to reduce time-to-market and cost of development at the same time. So OEMs need the ability to collaborate internally and externally on product design and ongoing data as well as centralized, accurate and consistent master data that can be leveraged across all applications, enterprises and partners. In order to reduce the time to market from concept to new product introduction; drive product innovation and provide an environment for team creativity and process discipline; reduce total product cost by controlling direct and indirect cost through the entire product lifecycle; improve product quality by enabling stage-gate methodology in product development and increase business process transparency as well as stability and predictability in product development
  • In the current economic climate, control of costs is critical. Therefore sales organizations need to be equipped with the tools they need to maximize sales-team productivity, dramatically shorten sales cycles, quickly increase revenues, and promote customer loyalty. Sales teams incentives need to aligned to the business goals and there needs to be effective use of all sales channels and partners, ensure that promising leads become profitable customers. For OEMs it is imperative that every marketing dollar delivers ROI through direct revenue generation and identification of market focused products and services. Any marketing solution must leverage not only direct resources but also channel partners in order to maximize market opportunities.
  • Managing and coordinating the extended supply chain as it increases in complexity, has become crucial in today’s highly dispersed OEM value chains. By maximizing forecast accuracy and n-tier supply chain visibility OEMs can keep their inventory levels low and hence reduce working capital. Visibility also enables them to quickly react on exceptions in the logistics flow and the ever changing market demands without increasing working capital and costs. To achieve this OEMs are increasingly outsourcing manufacturing as it provides the benefits of being able to reduce working capital as well as providing flexibility for the creation or adaptation of product lines. Given the high fluctuation of both component cost and market price for finished goods, high inventory turns are essential to maintain the OEM’s competitiveness. By streamlining collaborative sourcing, manufacturing and procurement processes, OEMs can further reduce cost of raw materials and the time of inventory replenishment as well as execution times for both purchasing and manufacturing orders. Having the tools to support a strategic approach to vendor management including contract management and subsequent performance tracking is critical.
  • In an industry where customer expectations of personalized offerings and multiple sales channels continue to increase, this directly impacts the requirements on the order management and fulfilment system. With customers having so many options, the customer experience during the order and fulfilment process has to simple, efficient and ensure on time delivery.   OEMS rely on their order management systems to provide easy and accurate order execution, with support for configuration and personalization. SAP provides real time and accurate delivery dates, and the flexibility and ability to react to market opportunities with optimized customer prioritization. This ensures the most critical and profitable orders and customers are supported. In today’s environment OEMS need to be able to support their global customers with both global and site contract management and pricing agreements.   To ensure that the system runs effectively a single repository of master data that integrates design, engineering change, quality, sales, manufacturing and supply chain information across the entire network is critical.   As OEMs operate in an extended supply chain network, order management and distribution and transportation systems need to be able to guarantee on-time delivery, including coordination of multi-source orders, minimize distribution and warehouse costs including co-ordination of third party providers. Support numerous foreign trade requirements to help minimize internal distribution costs as well as the cost of delays of orders to customers as well providing optimized transportation costs. Provide continuous shipment tracking and visibility of orders, as well as an effective and visible returns management process to help ensure increased customer satisfaction
  • Aftermarket sales and service of products is a key activity for many OEMs and for their network of distributors, dealers and retailers. Product service includes installation support, customer support, maintenance of products, spare parts, field service, repair center / depot support. Services generate considerable revenue over the lifecycle of a product, often exceeding those received from initial product sale. They are sold in a variety of ways like extended warranties, as part of guaranteed response service agreements and on an as needed, pay per call basis. While additional revenues are one of the primary interests in service, exceptional product service is also recognized as a major element of customer satisfaction and high customer retention rates. OEMs are also addressing the challenge of moving from a product centric organization to a solution focused organization, while still making service profitable and providing superior customer service. The service supply chain is very complex; so OEMs need to be able to manage the complexity through process automation and visibility. Visibility into the parts network helps ensure optimum inventory levels while avoiding penalties for not meeting the expected service levels for customers. OEMS also need to work effectively with their partners, as service delivery extends outside the boundaries of the OEM service organization.

High Tech - Business, Medical High Tech - Business, Medical Presentation Transcript

  • High Tech - Business, Medical & Consumer OEMs Solution Map Edition 2006
  • High Tech - Business, Medical & Consumer OEMs Enterprise Management & Support Suppliers & Contract Manufacturers Customers & Partners Product Design & Quality Marketing & Sales Supply Chain Management Manufacturing & Assembly Logistics & Distribution Order Management Service Management Time-to-Market Innovation Management Product Development Product Launch and Lifecycle Management Go-to-Market Marketing Sales Force Management Channel Management Supply-to-Market Demand and Supply Planning Strategic Sourcing and Procurement Distributed Manufacturing Fulfillment and Logistics Quote-to-Cash Quotation, Contract, and Order Management Channel Sales Execution After Sales Support Customer Service Management Service Execution Service Parts Management Consulting and Engagement Management
  • High Tech - Business, Medical & Consumer OEMs Suppliers & Contract Manufacturers Customers & Partners Product Design & Quality Marketing & Sales Supply Chain Management Manufacturing & Assembly Logistics & Distribution Order Management Service Management Enterprise Management & Support Analytics Financials Human Capital Management Corporate Services Operations Support Time-to-Market Go-to-Market Supply-to-Market Quote-to-Cash After Sales Support
  • High Tech - Business, Medical & Consumer OEMs Suppliers & Contract Manufacturers Customers & Partners Product Design & Quality Marketing & Sales Supply Chain Management Manufacturing & Assembly Logistics & Distribution Order Management Service Management Enterprise Management & Support Analytics Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics Financials Financial Supply Chain Management Financial Accounting Management Accounting Corporate Governance Human Capital Management Talent Management Workforce Process Management Workforce Deployment Corporate Services Travel Management Environment, Health and Safety Incentive and Commission Management Real Estate Management Operations Support Enterprise Asset Management Indirect Procurement Global Trade Services Global Trade Management Time-to-Market Go-to-Market Supply-to-Market Quote-to-Cash After Sales Support
  • Time-to-Market Innovation Management Idea and Concept Management (S35) Strategic Portfolio Management (S36) Project Planning (S2) Resource and Time Management (S2) Managing Product Portfolios (S20) Product Development Project Execution (S2) Development Collaboration (S2) Process Engineering (S2) Quality Engineering (S2) Specification Management (S2, S4, P4) Product Structure Management (S2) Product Launch and Lifecycle Management Prototyping and Ramp-up (S2) Quality Improvement (S2) Quality Assurance and Control (S2) Document Management (P2, S2) Change and Configuration Management (S2) Hazardous Substance Management (S4, P4, S2) Suppliers & Contract Manufacturers Customers & Partners Product Design & Quality Marketing & Sales Supply Chain Management Manufacturing & Assembly Logistics & Distribution Order Management Service Management SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases Time-to-Market
  • Go-to-Market Marketing Brand Planning (S20) Brand Equity Analytics (S24) Marketing Planning and Budgeting (S24) Campaign Planning and Execution (S24) Predicting Customer Behavior (S24) Product Proposals (S24) Segmentation (S24) Campaign Monitoring and Analysis (S24) Customer Satisfaction and Loyalty Analysis (S24) Competitor Product Analysis (S24) Lead Processing (S24) Sales Force Management Sales Planning and Forecasting (S24) Sales Pipeline and Funnel Analysis (S24) Opportunity Processing (S24) Activity Processing (S24) Commission Simulation Incentive Processing Sales Performance Analysis Channel Management Channel Partner Qualification Processing (S24) Channel Partner Processing (S24) Sales Target Planning with Channel Partners (S24) Segmentation with Channel Partners (S24) Account Processing with Channel Partners (S24) Account Analysis in Channel Management (S24) Lead Processing with Channel Partners (S24) Opportunity Processing with Channel Partners (S24) Suppliers & Contract Manufacturers Customers & Partners Product Design & Quality Marketing & Sales Supply Chain Management Manufacturing & Assembly Logistics & Distribution Order Management Service Management SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases Go-to-Market
  • Supply-to-Market Demand and Supply Planning Strategic SC Design (S15) Demand Planning (S15, S29) Supply Network Planning (S15, S2) GATP (S15) Distribution Planning (S15) Supply Chain Monitoring and Control (S15, S20) Strategic Sourcing and Procurement Source of Supply Management (S2, S28) Analyzing Spend (S28) Purchase Order Processing (S2, S28) Supply Network Collaboration (S29) Supplier Collaboration (S29) Invoicing (S2, S28) Distributed Manufacturing Production Planning (S10, S2) Production Scheduling (S2, S10, P1) Contract Manufacturing Procurement Process (S29) Manufacturing Execution (P5, S2, S34) Corrective Maintenance (S2, S34) Quality Assurance and Control (S2, S34) Fulfillment and Logistics Distribution Planning (S29, S2) Warehousing and Storage (S2) Inbound Processing and Receipt Confirmation (S18, S2) Outbound Processing (S17, S2) Transportation Planning (S15, S2) Supply Chain Monitoring and Control (S20, S15) Safety Stock Planning (S15, S2) Physical Inventory (S2) Suppliers & Contract Manufacturers Customers & Partners Product Design & Quality Marketing & Sales Supply Chain Management Manufacturing & Assembly Logistics & Distribution Order Management Service Management SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases Supply-to-Market
  • Quote-to-Cash Quotation, Contract, and Order Management Quotation Processing (S2, S25) Contract Processing (S2, S25) Price Management (S25, P3) Product Proposals (S25) Sales Order Processing (S25, S19, S17, S2) Interactive Configuration (S25, S2) Sales Quotation and Order Analysis (S25, S2) Billing (S2, S25) Channel Sales Execution Channel Inventory Management and Reconciliation (S25) Price Protection (S25) Resale and Claim Message Processing (S25) Suppliers & Contract Manufacturers Customers & Partners Product Design & Quality Marketing & Sales Supply Chain Management Manufacturing & Assembly Logistics & Distribution Order Management Service Management SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases Quote-to-Cash
  • After Sales Support Customer Service Management Strategic Service Planning (S14) Service Contract Processing (S14, S2) Installed Base Processing (S14, S2) Product and Warranty Registration (S14) Complaints Processing (S14, S2) Customer Service & Support (S14) Self-Service Support through FAQ and Solution Search (S14) Returns Processing (S14, S2) Service Support Analysis (S2, S14) Service Execution In-House Repair Processing (S2, S14) Service Order Processing (S2, S14) Warranty Management (S2, S14) Billing (S2, S14) Service Employee Resource Planning (S14) Service Parts Management Strategic SC Design (S15) Parts Demand Planning (S27) Parts Distribution Planning (S2, S15) Parts Inventory Planning (S27) Parts Monitoring (S29, S15, S27) Parts Supply Planning (S27) Service Performance Analysis (S2, S27) Consulting and Engagement Management Project Planning and Scoping (S2, S14) Project Resource Planning (S2, S14) Quotation Processing (S2, S14) Project Execution (S2, S14) Managing Employee Time and Attendance (S2, S14) Time and Material Billing (S2, S14) Project Accounting (S2, S14) Suppliers & Contract Manufacturers Customers & Partners Product Design & Quality Marketing & Sales Supply Chain Management Manufacturing & Assembly Logistics & Distribution Order Management Service Management SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases After Sales Support
  • Enterprise Management & Support Analytics Strategic Enterprise Management Legal and Management Consolidation (S2) Balanced Scorecard (S2) Risk Management (S2) Management Cockpit (S2) Value-Based Management (S2) Strategic Planning (S2) Financial Statement Planning (S2) Internal Investment Planning (S2) Corporate Investment Management Financial Analytics Financial and Management Reporting (S2) Financial Planning, Budgeting and Forecasting (S2) Profitability Analytics (S2) Product and Service Cost Analytics (S2) Overhead Cost and ABC/M Analytics (S2) Payment Behavior Analytics (S2) Working Capital and Cash Flow Management (S2) Operations Analytics Sales Planning (S2) Procurement Analytics (S2) Inventory and Warehouse Management Analytics (S2) Manufacturing Analytics (S2) Transportation Analytics (S2) Sales Analytics (S2) Customer Service Analytics (S2) Program and Project Management Analytics (S2) Quality Management Analytics (S2) Asset Analytics & Performance Optimization (S2) Workforce Analytics Workforce Planning (S2) Workforce Cost Planning & Simulation (S2) Workforce Benchmarking (S2) Workforce Process Analytics & Measurement (S2) Talent Management Analytics & Measurement (S2) Strategic Alignment (S2) SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
  • Enterprise Management & Support Financials Financial Supply Chain Management Credit Management (S5, S2) Electronic Bill Presentment and Payment (S5, S2) Collections Management (S5, S2) Dispute Management (S5, S2) In-house Cash (S2, S6) Cash and Liquidity Management (S2, S20) Treasury and Risk Management (S2, S6) Bank Relationship Management Financial Accounting General Ledger (S2) Accounts Receivable (S2) Accounts Payable (S2) Contract Accounts Receivable and Payable Fixed Assets Accounting (S2) Bank Accounting (S2) Cash Journal Accounting (S2) Inventory Accounting (S2) Tax Accounting (S2) Accrual Accounting (S2) Local Close (S2) Financial Statements (S2) Management Accounting Profit Center Accounting (S2) Cost Center and Internal Order Accounting (S2) Project Accounting (S2) Investment Management (S2) Product Cost Accounting (S2) Profitability Accounting (S2) Transfer Pricing (S2) Corporate Governance Audit Information System (S2) Management of Internal Controls (S2) Risk Management (S2) Whistle Blower Complaints (S2) Segregation of Duties (S13) SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
  • Enterprise Management & Support Human Capital Management Talent Management Recruiting Career Management (S2) Succession Management (S2) Enterprise Learning (S2) Employee Performance Management (S2) Compensation Management (S2) Workforce Process Management Employee Administration (S2) Organizational Management (S2) Global Employee Management (S2) Benefits Management (S2) Time and Attendance (S2) Payroll and Legal Reporting (S2) HR Processes & Forms (S2) Workforce Deployment Project Resource Planning (S2, S31, S23) Resource and Program Management (S36, S2, S23, S31) Call Center Staffing (S2, S31, S23) Retail Scheduling (S2, S23, S31) SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
  • Enterprise Management & Support Corporate Services Travel Management Travel Request and Pre-trip approval (S2) Travel Planning - Online Booking (S2) Travel and Expense Management (S2) Global Travel Policy Compliance (S2) Travel and Expense Analytics (S2) Environment, Health and Safety Product Safety (S4, S2) Hazardous Substance Management (S4, S2) Dangerous Goods Management (S4, S2) Waste Management (S4, S2) Industrial Hygiene and Safety (S4, S2) Occupational Health (S4, S2) Emissions Management (S33, S2) Incentive and Commission Management Incentive Business Configuration (S2) Incentive Plan Maintenance (S2) Incentive Processing (S2) Real Estate Management Property Acquisition and Disposal (S2, S8) Portfolio Management (S2, S8) Property Management (S2, S8) Technical Management (S2, S8, S3, S4) Support Processes (S2, S8, S5, S6) SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
  • Enterprise Management & Support Operations Support Enterprise Asset Management Investment Planning & Design (S2) Procurement & Construction (S2) Maintenance & Operations (S26, S11, S10, S22, S12, S21, S16, S9, S30) Decommission & Disposal (S2) Indirect Procurement Requisitioning (S2) Purchase Order Management (S2) Receiving (S2) Financial Settlement (S2) Global Trade Services Import - Compliance Management (S17) Import - Customs Management (S18) Trade Preference Processing (S19) Export - Compliance Management (S17) Export - Customs Management (S18) Export - Restitution Handling (S19) Global Trade Management Trading Contract Management (S7) Expense Management (S7) Trading Execution Management (S7) Position Management (S7) Risk Management (S7, S2) SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
  • Business Objectives Scenario: Business Objectives: Channel Management
    • Improving Customer Service
    •   Strengthen partnerships and account management
    •   Collaborate with business partners
    • Increasing Revenue
    •   Improve sales lead generation and process
    •   Support multi-channel interaction
    •   Extend market share
    Channel Sales Execution
    • Increasing Revenue
    •   Enable channel partners
    •   Gain market share
    • Reducing Operating Costs & Increasing Efficiency
    •   Optimize investments in indirect channel
    •   Reduce channel support costs
    Consulting and Engagement Management
    • Improving Customer Service
    •   Better service levels
    • Improving Service Delivery
    •   Reduce administration, improve business processes
    • Increasing Revenue
    •   Develop service offerings
    • Managing Fixed Assets & Resources
    •   Improve resource tracking, availability and uptime
    • Reducing Operating Costs & Increasing Efficiency
    •   Reduce cost of services
  • Business Objectives Scenario: Business Objectives: Customer Service Management
    • Improving Customer Service
    •   Improve forecast accuracy
    •   Better service levels
    • Increasing Revenue
    •   Improve customer retention and loyalty
    •   Provide competitive service offerings
    Demand and Supply Planning
    • Improving Customer Service
    •   Improve forecast accuracy
    •   Collaborate with business partners
    •   Reduce late orders
    • Increasing Revenue
    •   Improve order fill rate
    • Managing Fixed Assets & Resources
    •   Improve return-on-investment (ROI) of fixed assets
  • Business Objectives Scenario: Business Objectives: Distributed Manufacturing
    • Improving Customer Service
    •   Better service levels
    • Increase Speed & Efficiency
    •   Collaborate with business partners
    • Increasing Revenue
    •   Reduce time-to-market & volume
    • Lowering Working Capital
    •   Improve capacity utilization
    • Managing Fixed Assets & Resources
    •   Reduce down-time
    •   Optimize capital equipment and asset utilization
    •   Improve return-on-investment (ROI) of fixed assets
    Fulfillment and Logistics
    • Improving Customer Service
    •   Reduce late orders
    •   Increase multi-channel delivery of services
    • Improving Regulatory Compliance
    •   Reduce risks of fines and penalties
    • Managing Fixed Assets & Resources
    •   Improve physical inventory process
    • Reducing Operating Costs & Increasing Efficiency
    •   Lower logistics costs
  • Business Objectives Scenario: Business Objectives: Innovation Management
    • Improving Regulatory Compliance
    •   Improve auditability of information and actions
    • Increasing Revenue
    •   Develop new markets
    •   Extend market share
    •   Reduce time-to-market & volume
    • Increasing Transparency & Accountability
    •   Provide decision support
    Marketing
    • Increasing Revenue
    •   Gain market share
    •   Develop new markets
    •   Efficient campaign planning and management
    •   Maximize profitability by customer
    •   Maximize profitability by product
    Product Development
    • Improving Regulatory Compliance
    •   Improve auditability of information and actions
    • Improving Service Delivery
    •   Collaborate with business partners
    • Increasing Revenue
    •   Reduce time-to-market & volume
    •   Develop new markets
    • Reducing Operating Costs & Increasing Efficiency
    •   Reduce administration, improve business processes
  • Business Objectives Scenario: Business Objectives: Product Launch and Lifecycle Management Quotation, Contract, and Order Management
    • Improving Customer Service
    •   Better service levels
    • Increasing Revenue
    •   Improve order fill rate
    •   Improve customer retention and loyalty
    •   Improve RFQ/RFP processes
    • Reducing Operating Costs & Increasing Efficiency
    •   Reduce order processing costs
    Sales Force Management
    • Improving Customer Service
    •   Improve forecast accuracy
    • Increasing Revenue
    •   Improve retention of sales personnel
    •   Efficient sales planning and management
    •   Maximize profitability by customer
    • Reducing Operating Costs & Increasing Efficiency
    •   Reduce administration, improve business processes
  • Business Objectives Scenario: Business Objectives: Service Execution
    • Improving Customer Service
    •   Better service levels
    • Improving Service Delivery
    •   Reduce administration, improve business processes
    • Increasing Revenue
    •   Develop service offerings
    • Managing Fixed Assets & Resources
    •   Improve resource tracking, availability and uptime
    • Reducing Operating Costs & Increasing Efficiency
    •   Reduce cost of services
    Service Parts Management
    • Improving Customer Service
    •   Better service levels
    • Increasing Revenue
    •   Improve order fill rate
    • Lowering Working Capital
    •   Fewer returns, more efficient process
    • Managing Fixed Assets & Resources
    •   Reduce lifecycle costs
    • Reducing Operating Costs & Increasing Efficiency
    •   Reduced service parts inventory levels across the service parts network
  • Business Objectives Scenario: Business Objectives: Strategic Sourcing and Procurement
    • Improving Customer Service
    •   Reduce late orders
    • Lowering Working Capital
    •   Increase inventory turns
    •   Lower cost procured goods and services
    • Reducing Operating Costs & Increasing Efficiency
    •   Reduce transaction costs
    •   Reduce inventory levels
  • Key Performance Indicators Scenario: Key Performance Indicators: Channel Management
    •   Channel Inventory
    •   Inventory accuracy
    •   Sales Cycle Time (Orders)
    •   Sales volume quantity
    Channel Sales Execution
    •   Channel Obsolescence Costs
    •   Chargeback and Rebate Liabilities as a percentage of sales
    Consulting and Engagement Management
    •   Customer Satisfaction Index
    •   Revenue
    •   Project Setup Time
    Customer Service Management
    •   Returns
    •   Percentage of Warranty Requests
    •   Percentage of Escalations
    •   Percentage of Customer Complaints
    •   Warranty and returns
    Demand and Supply Planning
    •   Detailed Schedule Creation Time
    •   Forecast Accuracy
    •   Inventory Days of Supply
    •   Inventory Turnover
  • Key Performance Indicators Scenario: Key Performance Indicators: Distributed Manufacturing
    •   Tooling Costs
    •   Supplier on time Delivery Performance
    •   Scrap
    •   Schedule achievement
    •   Raw Material & WIP Inventory Days of Supply
    •   Production Lead Time
    •   Percentage of suppliers getting shared forecasts (Supplier Collaboration)
    •   Make cycle time
    •   Capacity Utilization
    Fulfillment and Logistics
    •   Number of Orders not delivered complete
    •   Delivery Performance to Scheduled Commit Date
    •   % of Faultless Installations
    •   Delivery Date Accuracy
    •   Field Finished Goods Inventory
    •   Finished Goods Inventory Days of Supply
    •   Finished Goods Inventory Turnover
    •   Material Stock shortfalls
    •   Order Fulfillment Costs
    •   Order Fulfillment Lead Times
  • Key Performance Indicators Scenario: Key Performance Indicators: Innovation Management
    •   Concept Approval Cycle Time
    •   Cumulative Source, Make Cycle Time
    •   Lead times: product development
    •   Opportunity Costs
    •   Research & Development Costs
    •   Time to Market
    Marketing
    •   Campaign/Event Cost Revenue Ratio
    •   Time to Market
    Product Development
    •   Returns
    •   Return Rate
    •   Bill of Material Data Accuracy
    •   End of Life Inventory
    •   Engineering Change Order Time
    •   New Product Release Phase In, and Maintenance costs
    •   Number of ECOs
    •   Warranty costs
    Product Launch and Lifecycle Management
    •   Return Rate
    •   Engineer Change Order (ECO) costs
    •   Product & Process Data Accuracy
    •   Time to Market
  • Key Performance Indicators Scenario: Key Performance Indicators: Quotation, Contract, and Order Management
    •   Order Fulfillment and Installation Lead Times
    •   Contract, Program and Channel Management Costs
    •   Cost Per Quote
    •   Order Entry
    •   Order Entry Complete to Start Manufacture Time
    •   Sales Cycle Time (Orders)
    Sales Force Management
    •   Customer Satisfaction Index
    •   Contact Efficiency
    •   Cycle Time: Inquiry to Contract
    •   Win/lost Ratio
    •   Salesperson's Time Spent Selling (Percentage)
    Service Execution
    •   Percentage of Service Requests
    •   Percentage of Breakdowns
    •   Fill Rates
    •   Field Service Parts Obsolescence
    Service Parts Management
    •   Percentage of Service Requests
    •   Number of Service Locations
    •   Percent of parts delivered to point of use
    Strategic Sourcing and Procurement
    •   Inbound Freight and Duties
    •   Number of Supply Sources
    •   Supplier Service Level
    •   Supplier Fill Rate
  • Solution Map Product Table Key Description S1 Available preconfigured scenarios in SAP Best Practices for High Tech OEM S2 mySAP ERP S3 mySAP ERP: Sales/Service Order Processing S4 mySAP ERP: SAP Environment, Health and Safety S5 mySAP ERP: SAP Financial Supply Chain Management - Biller Direct, Dispute, Credit and Collections Mgmt. S6 mySAP ERP: SAP Financial Supply Chain Management - Treasury Management and In-House Cash S7 mySAP ERP: SAP Global Trade Management S8 mySAP ERP: SAP Real Estate Management S9 SAP Advanced Manufacturing for Oil & Gas S10 SAP Advanced Manufacturing Planning & Execution for High Tech S11 SAP Advanced Manufacturing Planning and Execution for Chemicals S12 SAP Advanced Manufacturing Planning and Execution for Mill Products S13 SAP Compliance Calibrator by Virsa S14 SAP Customer Service & Support for High Tech S15 SAP Demand and Supply Planning for High Tech S16 SAP Extended Asset Logistics for Oil & Gas S17 SAP Global Trade Services: SAP Compliance Management S18 SAP Global Trade Services: SAP Customs Management S19 SAP Global Trade Services: SAP Risk Management S20 SAP NetWeaver Business Intelligence S21 SAP Operations Management for Mining S22 SAP Product Quality for Life Sciences
  • Solution Map Product Table Key Description S23 SAP Resource Management for Professional Services S24 SAP Sales & Marketing Management for High Tech S25 SAP Sales Execution for High Tech S26 SAP Sequenced Manufacturing for Automotive S27 SAP Service Parts Planning for High Tech S28 SAP Supplier Relationship Management for High Tech S29 SAP Supply Chain Collaboration for High Tech S30 SAP Technical Asset Management for Utilities S31 SAP Workforce Deployment for Retail and Wholesale Distribution S32 SAP xApp Cost and Quotation Management S33 SAP xApp Emissions Management by Technidata S34 SAP xApp Manufacturing Integration and Intelligence (SAP xMII) S35 SAP xApp Product Definition S36 SAP xApp Resource & Portfolio Management
  • Solution Map Partner Interface Table Key Description P1 Brooks Automation - Brooks Software Integration Gateway P2 Document Management P3 Price and Margin Management by Vendavo P4 SAP Solution for Environmental Product Compliance by Technidata P5 Visiprise Corporation - Visiprise Manufacturing (MES)
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    • Java ist eine eingetragene Marke von Sun Microsystems, Inc.
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    • MaxDB ist eine Marke von MySQL AB, Schweden.
    • SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver und weitere im Text erwähnte SAP-Produkte und -Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und anderen Ländern weltweit. Alle anderen Namen von Produkten und Dienstleistungen sind Marken der jeweiligen Firmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen.
    • In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden. Die vorliegenden Angaben werden von SAP AG und ihren Konzernunternehmen ("SAP-Konzern") bereitgestellt und dienen ausschließlich Informationszwecken. Der SAP-Konzern übernimmt keinerlei Haftung oder Garantie für Fehler oder Unvollständigkeiten in dieser Publikation. Der SAP-Konzern steht lediglich für Produkte und Dienstleistungen nach der Maßgabe ein, die in der Vereinbarung über die jeweiligen Produkte und Dienstleistungen ausdrücklich geregelt ist. Aus den in dieser Publikation enthaltenen Informationen ergibt sich keine weiterführende Haftung.
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