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eSupply Chains and eBusiness Applications
 

eSupply Chains and eBusiness Applications

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    eSupply Chains and eBusiness Applications eSupply Chains and eBusiness Applications Presentation Transcript

    • eSupply Chains and eBusiness Applications Dr Sherif Kamel Department of Management School of Business, Economics and Communication
    • eSupply Chains
      • Definitions and Concepts
        • supply chain
        • The flow of materials, information, money, and services from raw material suppliers through factories and warehouses to the end customers
        • eSupply chain
        • A supply chain that is managed electronically, usually with Web technologies
      • Supply Chain Parts
        • Upstream supply chain
        • Internal supply chain
        • Downstream supply chain
    • Managing Supply Chains
      • Managing supply chains can be difficult due to the need to coordinate:
        • Several business partners
        • Several internal corporate departments
        • Numerous business processes
        • Possibly many customers
          • Information technology provides two types of software solutions
            • Supply chain management (SCM)
            • Enterprise resource planning (ERP)
    • Managing eSupply Chains
      • eSupply chain management (eSCM)
        • The collaborative use of technology to improve the operations of supply chain activities as well as the management of supply chains and it depends on…
            • Ability of all supply chain partners to view partner collaboration as a strategic asset
            • Information visibility along the entire supply chain
            • Speed, cost, quality, and customer service
            • Integrating the supply chain more tightly
    • eSupply Chains Activities
      • eProcurement
      • Supply chain monitoring and control
      • Collaborative planning
      • Collaborative design and product development
      • eLogistics
    • Infrastructure for eSupply Chains
      • Electronic Data Interchange (EDI)
      • Extranets
      • Intranets
      • Supply chains can be very long, involving many internal and external partners located in different places
      • Both materials and information must flow among several entities, and these transfers, especially when manually handled, can be slow and error-prone
      • Other problems along the EC supply chain mainly stem from the need to coordinate several activities and internal units and business partners
      Supply Chain Problems
    • Supply Chain Information Required
      • A supply chain includes the flow of information to and from all participating entities including
        • Product pricing
        • Inventory
        • Shipping status
        • Credit and financial information
        • Technology news
    • EC Solutions on the Supply Chain
      • Order taking can be done over the Internet, extranet, and may be fully automated
      • Order fulfillment can become instant if the products can be digitized
      • Electronic payments can expedite both the order fulfillment cycle and the payment delivery period
      • Inventories can be minimized by introducing a build-to-order (on-demand) manufacturing process as well as by providing fast and accurate information to suppliers (collaborative commerce)
        • Knowledge management is the process of capturing or creating knowledge
    • Internal Supply Chain Solutions Intrabusiness
      • The internal parts of the supply chain are related to the value chain and include:
        • Inbound logistics
        • Production processes
        • Outbound logistics
        • Marketing and sales
        • Customer services
      • Intrabusiness can include
        • Between a business and its employees
        • Between units within the business
        • Among employees in the same business
    • Corporate (Enterprise) Portals
      • corporate (enterprise) portal
      • A gateway for entering a corporate website, enabling communication, collaboration, and access to company information
      • Reasons for implementing corporate portals:
        • To cut costs
        • To free up time for busy executives and managers
        • Get access to information all the time
        • Allowing collaboration – sharing knowledge
    • Collaboration-Enabling Tools
        • virtual meetings
        • Online meetings whose members are in different locations
      • group decision support system (GDSS)
      • Interactive computer-based system that facilitates the solution of semi-structured and unstructured problems by a group of decision makers
      • teleconferencing
      • Use of electronic communication that allows two or more people at different locations to have a simultaneous conference
    • Collaboration-Enabling Tools
        • Voice-over-IP (VOIP)
        • Communication systems that transmit voice calls over Internet Protocol-based networks
        • screen sharing
        • Software that enables group members, even in different locations, to work on the same document, which is shown on the PC screen of each participant
      • Instant video
      • Real-time replays with extensive memory for random access to materials streamed
    • eGovernment
      • eGovernment
        • The use of ICT and eCommerce to provide access to government information and delivery of public services to citizens and business partners
        • Use of information and communication technology as well as business processes to transform how the government interact with citizens and businesses
    • eGovernment Objectives
      • Transforming the quality of services offered to citizens by the government
      • Establishing a single gateway to the government
      • Building services around citizens needs
      • Making government services more accessible, efficient and effective
      • Ensuring social inclusion
      • Optimizing the use of information
    • So it is all about…
      • Electronic Government
      • and not
      • Electronic Government
      • and hopefully
      • Electronic Government
    • eGovernment is about…
      • Transforming a relationship than about deploying technology
      • Accessing information about services
      • Enabling various new channels
      • Diversifying the levels of services
      • Developing front and back business processes
      • Re-engineering organizational structures
    • eGovernment models
      • Citizens
        • Government2citizens (G2C)
      • Businesses
        • Government2business (G2B)
      • Intergovernmental
        • Govrnment2government (G2G)
      • Employees
        • Government2employees (G2E)
      • Intragovernmental
        • Internal efficiency and effectiveness (IEE)
    • eGovernment
      • government-to-citizens (G2C)
        • eGovernment category that includes all the interactions between a government and its citizens (voting and benefit transfer)
      • government-to-business
      • eGovernment category that includes interactions between governments and businesses (government selling to businesses and providing them with services and businesses selling products and services to government)
          • Government eProcurement
          • Group purchasing
          • Tax collection and management
    • eGovernment
      • government-to-employees (G2E)
        • eGovernment category that includes activities and services between government units and their employees
        • Government-to-employees and internal efficiency and effectiveness
          • ePayroll
          • eRecords management
          • eTraining
      • government-to-government (G2G)
        • eGovernment category that includes activities within government units and those between governments
    • Implementing eGovernment
      • The Transformation to eGovernment
        • Stage 1 – Information publishing/dissemination
        • Stage 2 – Official two-way transactions with one department at a time
        • Stage 3 – Multipurpose portals
        • Stage 4 – Portal personalization
        • Stage 5 – Clustering of common services
        • Stage 6 – Full integration and enterprise transformation
    • Stages of eGovernment
    • eGovernment Adoption
    • eGovernment Phases (different model)
      • Publish
        • Using information and communication technology to expand access to government information
      • Interact
        • Broadening civic participation in government
      • Transact
        • Making government information available online
    • 5 elements for eGovernment transformation
      • Process reform
        • Create new processes and relationships between the governor and the governed and not just automate existing processes and inefficiencies
      • Leadership
        • Avail technology sponsors and champions at all levels who would represent the push drivers
      • Strategic investment
        • Prioritize programs according to the needs, available funds and scarce resources
      • Collaboration
        • Explore new collaboration schemes among government agencies as well as with the private sector and NGOs
      • Civic engagement
        • Encourage invaluable role and input of the citizen as a contributor to the decision making process
    • Online Publishing eBooks
      • Online publishing
      • The electronic delivery of newspapers, magazines, books, news, music, videos, and other digitizable information over the Internet (eBooks, print onDemand)
      • eZines
      • Electronic magazine or newsletter delivered over the Internet via eMail
      • Webcasting
      • Live shows broadcast on the Web
      • Webinars
      • Seminars on the Web (Web-based seminars)
    • eLearning
      • Basics of eLearning
        • The online delivery of information for purposes of education, training, or knowledge management…benefits could include….
        • Time and cost reduction
        • Large volume and diversity
        • Higher content retention
        • Flexibility
        • Updated and consistent material
    • eLearning
      • Drawbacks include…
        • Need for instructor retraining
        • Equipment needs and support services
        • Lack of face-to-face interaction and campus life
        • Assessment
        • Maintenance and updating
        • Protection of intellectual property
        • Computer literacy
        • Student retention
    • eLearning
      • The use of hybrid models (traditional and unconventional means
      • Use of technology acceptance model theory adaptation
    • eTraining
      • Online Corporate Training
        • The Drivers of eTraining
          • Technological change
          • Competition and cost pressures
          • Globalization
          • Continual learning
          • Network connectivity
    • eDutainment
      • Edutainment
        • The combination of education and entertainment, often through games, movies, books, music
        • Knowledge management (content sharing)
        • P2P applications