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How Supply Chain Strategy fits the Operations Management Philosophy Operations As a Competitive Weapon Operations Strategy Project Management Process Strategy Process Analysis Process Performance and Quality Constraint Management Process Layout Lean Systems Supply Chain Strategy Location Inventory Management Forecasting Sales and Operations Planning Resource Planning Scheduling
Supply chain : The network of services, material, and information flows that link a firm’s customer relationship, order fulfillment, and supplier relationship processes to those of its supplier and customers.
Supply chain management : Developing a strategy to organize, control, and motivate the resources involved in the flow of services and materials within the supply chain.
Supply chain strategy : Designing a firm’s supply chain to meet the competitive priorities of the firm’s operations strategy.
Supply chain design for a service provider is driven by the need to provide support for the essential elements of the various service packages it delivers.
A service package consists of
Supply Chain for a Florist Required for facilitating goods Required for explicit services Required for supporting facilities Required for implicit services Home customers Commercial customers Florist FedEx delivery service Packaging Local delivery service Flowers – local/ international Arrangement materials Internet services Maintenance services
External Value-Chain Linkages First-Tier Supplier Service/Product Provider Support Processes Support Processes Supplier Relation-ship Process New Service/ Product Development Process Order-Fulfill-ment Process Business-to-Business (B2B) Customer Relationship Process Supplier Relation-ship Process New Service/ Product Development Process Order-Fulfill-ment Process Business-to-Customer (B2C) Customer Relationship Process External Suppliers External Consumers