Manufacturing Automation & Integration Lab. 2005. 5. 6. Friday. Yoo, Jin-Seon Supply-Chain Operations Reference-Model ( Ov...
Contents <ul><li>What is a Process Reference Model? </li></ul><ul><li>SCOR Boundaries </li></ul><ul><li>Scope of SCOR Proc...
What is a Process Reference Model? Best Practices Analysis Characterize  the management practice and software solutions th...
What is a Process Reference Model? <ul><li>A Process reference model contains :  </li></ul><ul><li>Once a complex manageme...
<ul><li>From order entry through paid invoice </li></ul><ul><li>From supplier’s supplier </li></ul><ul><li>to customer’s c...
SCOR is organized around five major management processes. SCOR Boundaries
Plan Source Make Deliver Return Scope of SCOR Processes Order, Warehouse, Transportation and Installation Management for S...
Plan Source Make Deliver Return Scope of SCOR Processes <ul><li>Balance resources with requirements and establish/communic...
Plan Source Make Deliver Return Scope of SCOR Processes <ul><li>Schedule deliveries; receive, verify, and transfer product...
Plan Source Make Deliver Return Scope of SCOR Processes <ul><li>Schedule production activities, issue product, produce and...
Plan Source Make Deliver Return Scope of SCOR Processes <ul><li>All order management steps from processing customer inquir...
Plan Source Make Deliver Return Scope of SCOR Processes Return of Raw Materials and Receipts of Returns of Finished Goods ...
Top Level (Process Types) Level 1 Description Schematic Level 1  defines the scope and   content  for the Supply Chain Ope...
Level 1 Process Definitions SCOR Process Source Plan Make Return Deliver Definitions Processes that  procure goods and ser...
Configuration Level (Process Categories) Level 2 Description Schematic A company’s supply chain can be “ configured-to-ord...
Customers Suppliers P1 Plan Supply Chain Source Return SR1  Return Defective Product SR2  Return MRO Product SR3  Return E...
Process Categories   are defined by the relationship between a SCOR Process and Process Type Levels of Process “ SCOR Conf...
Process Element Level (Decompose Process) Level 3 Description Schematic Level 3  defines a company’s ability to compete su...
Level 3 Detailed Process Element Information Levels of Process
Implementation Level (Decompose Process Elements) Level 4  Description Schematic Companies implement specific supply-chain...
Level 4 Implementation of Supply-Chain Management Practices Levels of Process
Below Levels of Process
<ul><li>Each basic supply-chain is a “Chain” of Source, Make, and Deliver </li></ul><ul><li>Execution Processes </li></ul>...
Configuring Supply-Chain Threads illustrates how SCOR configurations are done. Configuring Supply-Chain Threads Source Ret...
Configuring Supply-Chain Threads
A change in a supply chain often “ripples” through each linkage, affecting other areas. <ul><li>A change may impact both c...
Effective Supply-Chain Management Requires  Balancing Multiple Links Concurrently. Configuring Supply-Chain Threads
Conclusion <ul><li>SCOR is a process reference model that  provides a language  for communicating </li></ul><ul><li>among ...
Discussion <ul><li>Version 이  7.0 인데 이전  Version 들과 비교하여 달라진 점은 무엇이 있는가 ? </li></ul><ul><li>프로세스의 효과성을 측정하기 위한 방법이 궁금한데 , ...
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20050506_yjs.ppt

  1. 1. Manufacturing Automation & Integration Lab. 2005. 5. 6. Friday. Yoo, Jin-Seon Supply-Chain Operations Reference-Model ( Overview Version 7.0 )
  2. 2. Contents <ul><li>What is a Process Reference Model? </li></ul><ul><li>SCOR Boundaries </li></ul><ul><li>Scope of SCOR Processes </li></ul><ul><li>Conclusion </li></ul>Source : www.supply-chain.org <ul><li>Levels of Process </li></ul><ul><li>Configuring Supply-Chain Threads </li></ul>
  3. 3. What is a Process Reference Model? Best Practices Analysis Characterize the management practice and software solutions that result in “ best-in-class” performance Business Process Reengineering Capture the “as-is” state of a process and derive the desired “to-be” future state Benchmarking Quantify the operational performance of similar companies and establish internal targets based on “ best-in-class” results Process Reference Model Capture the “as-is” state of a process and derive the desired “to-be” future state Quantify the operational performance of similar companies and establish internal targets based on “best-in-class” results Characterize the management practice and software solutions that result in “best-in-class” performance
  4. 4. What is a Process Reference Model? <ul><li>A Process reference model contains : </li></ul><ul><li>Once a complex management process is captured in standard </li></ul><ul><li>process reference model form, it can be : </li></ul><ul><ul><li>Standard descriptions of management processes </li></ul></ul><ul><ul><li>A framework of relationships among the standard processes </li></ul></ul><ul><ul><li>Standard metrics to measure process performance </li></ul></ul><ul><ul><li>Management practices that produce best-in-class performance </li></ul></ul><ul><ul><li>Standard alignment to features and functionality </li></ul></ul><ul><ul><li>Implemented purposefully to achieve competitive advantage </li></ul></ul><ul><ul><li>Described unambiguously and communicated </li></ul></ul><ul><ul><li>Measured, managed, and controlled </li></ul></ul><ul><ul><li>Tuned and re-turned to a specific purpose </li></ul></ul>
  5. 5. <ul><li>From order entry through paid invoice </li></ul><ul><li>From supplier’s supplier </li></ul><ul><li>to customer’s customer </li></ul><ul><li>From the understanding of </li></ul><ul><li>aggregate demand to the </li></ul><ul><li>fulfillment of each other </li></ul><ul><li>Including equipment, supplies, </li></ul><ul><li>spare parts, bulk product, </li></ul><ul><li>software, etc. </li></ul>Training Quality Information Technology Administration SCOR Boundaries All customer interactions All physical material transactions All market interactions
  6. 6. SCOR is organized around five major management processes. SCOR Boundaries
  7. 7. Plan Source Make Deliver Return Scope of SCOR Processes Order, Warehouse, Transportation and Installation Management for Stocked, Make-to-Order and Engineer-to-Order Product Return of Raw Materials and Receipt of Returns of Finished Goods Demand/Supply Planning and Management Sourcing Stocked, Make-to-Order and Engineering-to-Order Product Make-to-Stock, Make-to-Order and Engineer-to-Order Production Execution
  8. 8. Plan Source Make Deliver Return Scope of SCOR Processes <ul><li>Balance resources with requirements and establish/communicate plans for the whole supply chain. </li></ul>Demand/Supply Planning and Management <ul><li>Align the supply chain unit plan with the financial plan </li></ul><ul><li>Management of business rules, supply chain performance, data collection, inventory, capital assets, </li></ul>transportation, planning configuration, and regulatory requirements and compliance.
  9. 9. Plan Source Make Deliver Return Scope of SCOR Processes <ul><li>Schedule deliveries; receive, verify, and transfer product; and authorize supplier payment </li></ul>Sourcing Stocked, Make-to-Order, and Engineer-to-Order Product <ul><li>Manage business rules, assess supplier performance, and maintain data. </li></ul><ul><li>Identify and select supply sources when not predetermined, as for engineer-to-order product. </li></ul><ul><li>Manage inventory, capital assets, incoming product, supplier network, import/export requirements, </li></ul>and supplier agreements.
  10. 10. Plan Source Make Deliver Return Scope of SCOR Processes <ul><li>Schedule production activities, issue product, produce and test, package, and release product </li></ul>Make-to-Stock, Make-to-Order, and Engineer-to-Order Production Execution <ul><li>Finalize engineering for engineer-to-order product. </li></ul><ul><li>Manage rules, performance, WIP, equipment and facilities, transportation, production network, </li></ul>and regulatory compliance for production. to deliver.
  11. 11. Plan Source Make Deliver Return Scope of SCOR Processes <ul><li>All order management steps from processing customer inquiries and quotes to routing shipments </li></ul>Order, Warehouse, Transportation, and Installation Management for Stocked, Make-to-Order, and Engineer-to-Order Product <ul><li>Manage deliver business rules, performance, information, finished product inventories, </li></ul><ul><li>capital assets, transportation, product life cycle, and import/export requirements. </li></ul><ul><li>Warehouse management from receiving and picking product to load and ship product. </li></ul>and selecting carriers. <ul><li>Invoicing customer. </li></ul>
  12. 12. Plan Source Make Deliver Return Scope of SCOR Processes Return of Raw Materials and Receipts of Returns of Finished Goods <ul><li>Manage return business rules, performance, data collection, return inventory, capital assets, </li></ul><ul><li>transportation, network configuration, and regulatory requirements and compliance. </li></ul><ul><li>All returns from materials and finished goods. </li></ul>
  13. 13. Top Level (Process Types) Level 1 Description Schematic Level 1 defines the scope and content for the Supply Chain Operations Reference-model. Here basis of competition Performance targets are set . Comments Plan Deliver Make Source Return Return Levels of Process
  14. 14. Level 1 Process Definitions SCOR Process Source Plan Make Return Deliver Definitions Processes that procure goods and services to meet planned or actual demand Processes that balance aggregate demand and supply to develop a course of action which best meets sourcing, production and delivery requirements Processes that transform product to a finished state to meet planned or actual demand Processes associated with returning or receiving returned products for any reason. These processes extend into post-delivery customer support Processes that provide finished goods and services to meet planned or actual demand, typically including order management, transportation management, and distribution management Levels of Process
  15. 15. Configuration Level (Process Categories) Level 2 Description Schematic A company’s supply chain can be “ configured-to-order” at Level 2 from 30 core “process categories”. Companies implement their operations strategy through the configuration they choose for their supply chain. Comments Levels of Process
  16. 16. Customers Suppliers P1 Plan Supply Chain Source Return SR1 Return Defective Product SR2 Return MRO Product SR3 Return Excess Product P2 Plan Source P3 Plan Make P4 Plan Deliver P5 Plan Return S1 Source Stocked Product S2 Source Make- to-Order Product S3 Source Engineer- to-Order Produst M1 Make-to-Stock M2 Make-to-Order M3 Engineer-to-Order D1 Deliver Stocked Product D2 Deliver Make- to-Order Product D3 Deliver Engineered- to-Order Product Deliver Return DR1 Return Defective Product DR2 Return MRO Product DR3 Return Excess Product Plan D4 Deliver Retail Product Source Make Deliver Levels of Process Level 2 Toolkit MRO : Maintenance Repair and Operating
  17. 17. Process Categories are defined by the relationship between a SCOR Process and Process Type Levels of Process “ SCOR Configuration Toolkit” Enable Execution Planning Process Type EP P1 ES S1–S3 P2 EM M1–M3 P3 ED D1–D3 P4 ER R1–R3 P5 Process Category SCOR Process Plan Source Make Deliver Return
  18. 18. Process Element Level (Decompose Process) Level 3 Description Schematic Level 3 defines a company’s ability to compete successfully in its chosen markets, and consists of: • Process element definitions • Process element information inputs, and outputs • Process performance metrics • Best practices, where applicable • System capabilities required to support best practices • Systems/tools Comments P1.1 Identify, Prioritize, and Aggregate Supply-Chain Requirements P1.2 Identify, Assess, and Aggregate Supply-Chain Resources P1.3 Balance Supply-Chain Resources with Supply-Chain Requirements P1.4 Establish and Communicate Supply-Chain Plans Levels of Process
  19. 19. Level 3 Detailed Process Element Information Levels of Process
  20. 20. Implementation Level (Decompose Process Elements) Level 4 Description Schematic Companies implement specific supply-chain management practices at this level. Level 4 defines practices to achieve competitive advantage and to adapt to changing business conditions . Comments Levels of Process
  21. 21. Level 4 Implementation of Supply-Chain Management Practices Levels of Process
  22. 22. Below Levels of Process
  23. 23. <ul><li>Each basic supply-chain is a “Chain” of Source, Make, and Deliver </li></ul><ul><li>Execution Processes </li></ul><ul><li>Each intersection of two execution processes (Source-Make-Deliver) </li></ul><ul><li>is a “link” in the supply chain </li></ul><ul><li>Execution processes transform or transport materials and/or products </li></ul><ul><li>Each process is a customer of the previous process and a supplier to the next </li></ul><ul><li>Planning processes thus “balance” the supply chain </li></ul><ul><li>Every link require an occurrence of a plan process category </li></ul><ul><li>Planning processes manage these customer-supplier links </li></ul>Levels of Process
  24. 24. Configuring Supply-Chain Threads illustrates how SCOR configurations are done. Configuring Supply-Chain Threads Source Return S1 Source Stocked Product S2 Source Make- to-Order Product S3 Source Engineer- to-Order Produst M1 Make-to-Stock M2 Make-to-Order M3 Engineer-to-Order Source Make Deliver D1 Deliver Stocked Product D2 Deliver Make- to-Order Product D3 Deliver Engineered- to-Order Product R1 Return Defective Product R2 Return MRO Product R3 Return Excess Product Deliver Return R1 Return Defective Product R2 Return MRO Product R3 Return Excess Product
  25. 25. Configuring Supply-Chain Threads
  26. 26. A change in a supply chain often “ripples” through each linkage, affecting other areas. <ul><li>A change may impact both customer’s and supplier’s supply-chain planning </li></ul>Configuring Supply-Chain Threads
  27. 27. Effective Supply-Chain Management Requires Balancing Multiple Links Concurrently. Configuring Supply-Chain Threads
  28. 28. Conclusion <ul><li>SCOR is a process reference model that provides a language for communicating </li></ul><ul><li>among the supply-chain partners. </li></ul><ul><li>SCOR is used to describe , measure and evaluate Supply-Chain configurations. </li></ul><ul><li>A standard language helps management to focus on management issues. </li></ul><ul><li>As and industry standard, SCOR helps management focus across inter-company supply chains. </li></ul><ul><li>Describe : Standard SCOR process definitions allow virtually any supply-chain to be configured. </li></ul><ul><li>Measure : Standard SCOR metrics enable measurement and benchmarking of supply-chain performance. </li></ul><ul><li>Evaluate : Supply-chain configurations may be evaluated to support continuous improvement and </li></ul><ul><li>strategic planning. </li></ul>
  29. 29. Discussion <ul><li>Version 이 7.0 인데 이전 Version 들과 비교하여 달라진 점은 무엇이 있는가 ? </li></ul><ul><li>프로세스의 효과성을 측정하기 위한 방법이 궁금한데 , performance 측정과 </li></ul><ul><li>관련하여 제시된 Metric 은 무엇이 있는가 ? </li></ul><ul><li>SCOR Model 이 SCM 적용을 위한 범용적인 참조모델인 이유로 기본 틀이 변한 것은 없고 , </li></ul><ul><li>내부를 구성하고 있는 요소들 ( 예 : Level 2 에서의 process categories) 의 수가 일부 늘어났다 . </li></ul><ul><li>평가 sheet 가 구체적으로 나와있지 않고 표준적인 프로세스의 Performance Attributes 와 그에 따른 </li></ul><ul><li>Metric 들을 정의하여 프로세스를 평가하고 관리하는데 사용할 수 있도록 하고 있다 . Performance </li></ul><ul><li>Attributes 는 고객 및 수요자 측면의 Reliability, Responsiveness, Flexibility 와 내부 요소인 Cost, Assets 의 </li></ul><ul><li>다섯 가지가 있다 . </li></ul>

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