2.
Agenda
1. About MCKS Technology Solutions
2. About ‘The Skilled’ – Society Management App
3. Society Mgmt - Current scenario & Way Forward
4. Application Features
5. Benefits
6. Q & A
7. Application Demo
3.
MCKS Technology Solutions
MCKS
IT Consulting and Management
Experience from Leading
IT Companies
Driven by Passion and
Professionalism
Innovation Driven Product
company
4.
1. A Society Management application
2. Integrated with Worker Management System
3. Cloud Hosted Application & Integration with SMS
& Email
4. Used by Residents and Society Office
5. Makes Society and Complaint Management
Convenient and Efficient.
6. Satisfied Customers and Enhanced Brand Value
The Skilled
6.
Current Scenario Issues
1. General Ignorance of Society Norms and Processes
2. Cumbersome Document Management
3. Missing channels of communication between RWA
and Residents
4. Security Concerns
5. Frequent Follow ups for Mandatory Document and
other compliances
6. No means to receive Project Feedback (continuous
learning) and gauge Customer Satisfaction
7. Missing Avenues for advertising upcoming projects
8.
The Current Scenario
A Resident calls the
maintenance office and
raises a complaint.
The supervisor takes note of
the request and maintains
daily register/journal log. The Worker is assigned to the
complaint and is attended.
9.
Current Scenario Issues
1. Inconvenient Complaint Registration
2. Lack of Transparency in Worker assignment &
Timings
3. Absence of Resident Feedback Mechanism
4. Unawareness of Standard Rates of Society
5. Safety/Security issues
6. Absence of historical Data and hence no basis for
future planning
7. No means to judge overall service satisfaction levels
11.
Society Mgmt New Way
1. General Ignorance of Society Norms and
Processes
2. Cumbersome Document Management
3. Missing channels of communication
between RWA and Residents
4. Security Concerns
5. Frequent Follow ups for Mandatory
Document and other compliances
6. No means to receive Project Feedback
(continuous learning) and gauge Customer
Satisfaction
7. Missing Avenues for advertising upcoming
projects
1. Notice board and Event Notifications
2. Information Management using Skilled
Portal. Cloud based disk space for
document storage.
3. Notice board and Event Notifications
4. Biometrics for attendance management
5. Notifications and SMS Alerts
6. Project Specific Surveys
7. Space for advertising upcoming projects
12.
Complaint Mgmt New Way
1. Inconvenient Complaint Registration
2. Lack of Transparency in Worker assignment
& Timings
3. Absence of Resident Feedback Mechanism
4. Unawareness of Standard Rates of Society
5. Safety/Security issues
6. Absence of historical Data and hence no
basis for future planning
7. No means to judge overall service
satisfaction levels
1. Online portal – accessed via laptop, mobile
phone accessible 24x7
2. Instant SMS Alerts to residents and workers
3. Provision for both way feedbacks. Worker
and Resident Profile generated based on
feedback.
4. Provision for configuring standard rate
cards
5. Document Storage, Feedback based Profiles,
Pre Intimation of Timings
6. Excellent Analytics via Graphs and Reports
7. Portal based Surveys
14.
1. Well Informed
2. Convenient and Responsive Services
3. Well Recorded Transactions and Documents
4. Avenues to express his views and opinions
5. Enhanced Satisfaction and Participation
Benefits for Residents
15.
1. Hassle Free ways of working
2. Well Structured, Automated Service Delivery Processes
3. Reduced Follow ups and Conflict Situations
4. Historical Data for Improved Forecasting and Planning
5. More Secure Environment
6. Happy Customers … Happy Host
Benefits for Administrator
16.
Brand Promotion Free Advertisement space
Enhanced Customer
Satisfaction
Benefits for Builder Group
Cut Down efforts/costs in
maintenance office
