scc-apr-21-2011

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  • I am particularly proud of the way that everyone seems to have embraced our mission, vision and values. I see staff at all levels of the organization using this document to guide their thinking and I have been very impressed with the results.
  • These are some of my favourite achievements, because they reflect so well on the efforts of the entire organization, especially the people in this room. At this point I would like to ask everyone to stand and let’s give ourselves a round of applause. Look what we’ve achieved!
  • scc-apr-21-2011

    1. 1. The Scarborough HospitalA Progress ReportApril 2011<br />Stephen Smith, TSH Board of Directors Chair Elect<br />Anne Marie Males, Vice President, Patient Experience<br />
    2. 2. The Scarborough Hospital<br />WHO WE ARE:<br />Two general hospital sites and seven community based sites<br />3,700 staff, more than 700 physicians and 800 volunteers<br />A diverse range of services across eight patient care areas:<br /><ul><li>Cardio-Respiratory & Critical Care
    3. 3. Medicine & Specialized Geriatrics
    4. 4. Emergency & Urgent Care
    5. 5. Family Medicine & Community Services
    6. 6. Maternal Newborn & Paediatrics
    7. 7. Mental Health
    8. 8. Nephrology & Dialysis
    9. 9. Surgery, Orthopedics & Rehabilitation</li></li></ul><li>Where we were in 2008<br />TSH “challenged” on every front:<br /><ul><li>Patient satisfaction
    10. 10. Employee & physician satisfaction
    11. 11. Patient safety, including HSMR
    12. 12. Infection Control
    13. 13. Media Relations
    14. 14. Staff retention/recruiting
    15. 15. Budget
    16. 16. Capital Planning
    17. 17. Governance
    18. 18. Health and Safety
    19. 19. Community Relations</li></li></ul><li>Where we are today<br />Improvements in every category:<br /><ul><li>Patient satisfaction
    20. 20. Employee & physician satisfaction
    21. 21. Hospital standardized mortality rate (HSMR)
    22. 22. Infection control issues
    23. 23. Emergency wait times
    24. 24. Budget (Balanced)
    25. 25. Strong governance in place
    26. 26. Health and Safety record improved
    27. 27. Improved Community Relations</li></li></ul><li>How did we get there?<br /><ul><li>New governance and leadership
    28. 28. Emphasis on operational excellence and measurable results
    29. 29. Strategic Plan
    30. 30. Mission, Vision and Values</li></li></ul><li>How did we get there?<br />Governance and leadership<br /><ul><li>Strong, skills-based board
    31. 31. New board bylaws (industry leading)
    32. 32. Community Advisory Council</li></li></ul><li>How did we get there?<br />Strategic Plan 2009 - 2014<br /><ul><li>1,300 staff, physicians, volunteers and community members had input
    33. 33. Continues to guide our long and short-term plans
    34. 34. Created the Mission, Vision and Values</li></li></ul><li>
    35. 35. Some highlights<br />HSMR – now one of the top performers<br />
    36. 36. Some highlights<br />A new MRI for Birchmount – coming this summer<br />
    37. 37. Some highlights<br />Donations are on the increase – recent $3 million gift from a grateful patient is the largest in TSH history<br />
    38. 38. What’s next?<br /><ul><li>Continue to work with our community as partners
    39. 39. Continue to make improvements to operations
    40. 40. MRI for Birchmount site this summer
    41. 41. New diagnostic imaging centre & ORs for General site – pending approval
    42. 42. Complete our clinical action plan with an emphasis on Cancer Care and Chronic Disease management</li></li></ul><li>Questions? <br />

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