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Mike DiLorenzo, NHL at #RLTM NY 11
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Michael DiLorenzo, Director of Social Media Marketing and Strategy for the NHL, presents at #RLTM Realtime NY 11 on June 6th.

Michael DiLorenzo, Director of Social Media Marketing and Strategy for the NHL, presents at #RLTM Realtime NY 11 on June 6th.

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  • NHL digital content is be distributed through a rapidly growing network of syndication partners on all major digital platforms and devices:


  • 1. A Window Into NHL Social
    Enterprising the Opportunity –
    Audience Development & Building Asset Value
    June 2011
  • 2. Snapshot: NHL Fan Demos
    • NHL fans are younger, more affluent, and more tech savvy than those of the other major sports leagues
    *Based on GroupM media target analysis
    Page 2
  • 3. Shortening the Distance - Providing Access Across 45+ Websites, Portals, Social Media, Connected Devices & Mobile Platforms
    Video Portals
    Connected Devices
    News andSports Sites
    Social Media
  • 4. Page 4
    What is NHL Social?
    Business Definition
    Social Media Marketing is an audience development device.
    Social Media Marketing syndicates the League’s voice and content on popular social networking platforms.
    Social Media Marketing creates new opportunities for direct-to-consumer revenue generation and partnership marketing activation.
    Key Activities
    Assure platform-appropriate programming of social channels.
    Mobilize and interact with communities of fans.
    Create and execute partner activations.
    Identify new opportunities for audience development on social networks.
    Spearhead integration of social technologies into NHL.com and other League media.
    Elevate League’s “social IQ.”
    Communicate best practices to NHL clubs.
  • 5. Page 5
    NHL Social in 2010-11 and Beyond
    Key Successes
    • Refined strategy: Oriented business around earned media proposition.
    • 6. Developed scaled audience: Grew addressable audience to >2.2mm (+250%), helping drive huge gains in referred traffic to NHL.com and paid products.
    • 7. Drove revenue: Referred direct-to-consumer revenue and secured partner activations.
    • 8. Built media asset value: Delivered incremental media value to NHL and partner initiatives.
    • 9. Innovated: Named the 65th most social brand in the world, deepened strategic relationships with Facebook and Twitter, launched pro sports’ first Foursquare page, and significantly integrated with NBC for NHL Winter Classic.
    Ongoing Challenges
    • Culture: Social must permeate every marketing discipline and fan touchpoint.
    • 10. Resources: Resources will allow us fully exploit the opportunity.
    • 11. Content programming: Social is a 24x7 proposition and must be programmed accordingly.
    • 12. Speed to market: We must equip to service a rapidly changing market opportunity.
  • Page 6
    Industry/Competitive Review
    By many measures the NHL has established itself
    as an advanced social media marketing business …
    Source: Altimeter Group
  • 13. Industry/Competitive Review
    …. Therefore, we must apply commensurate resources to the opportunity
    Source: Altimeter Group
    Page 7
  • 14. Page 8
    Industry/Competitive Review
    NHL FY2011 Vs. Industry
    45% of soft costs
    67% of customer-facing costs
    20% of technology costs
    Source: Altimeter Group
  • 15. Industry/Competitive Review
    Despite limited resources, the NHL is maintaining its position
    among all social brands more effectively than its peers in sports and media
    The Vitrue SMI report is an easy to understand measurement of how social/viral/shareable is a brand’s content content, and the overall level of brand discussion in social environments
    Page 9
  • 16. Business Opportunity: Social Sign-On
    Consumers want to leverage their social identity across Web sites so they can personalize and share their experiences no matter where they surf.
    During Q1 of 2011, 35% of online users chose to sign-in to sites with a Facebook account compared to 27% in Q4 of 2010.
    Source: Janrain
    Page 10
  • 17. Mobile phone owners are uber-consumers of social media,
    highlighting opportunities for incremental engagement and earned media
    Page 11
    Business Opportunity: Social/Mobile Integration
    Source: MocoSpace.com
  • 18. Page 12
    Business Opportunity: Community Management
    Exploiting usage trends will drive added consumption and earned media.
    Source: HubSpot
  • 19. Page 13
    Business Opportunity: Community Management
    These trends happen to map perfectly to usage trends at NHL.com,
    which are heavily game-centric (i.e. nights and weekends)
    On average, Digital Prime Time (7-10) drives more than 50% of daily traffic distribution on both NHL.com broadband and mobile.. This should be among our top areas to target.
  • 20. Page 14
    Key Performance Indicators
  • 21. Platform Growth
    Page 15
  • 22. Added Media Consumption
    NHL.com Referral Gains from Facebook
    Page 16
  • 23. Added Media Consumption
    NHL.com Referral Gains from Twitter
    Page 17
  • 24. Tracking the Facebook footprint
    Average Video Starts per UV
    Average Visitors per UV
    Average Time Spent (min)
    % of UV’s to Start Video
    Page 18
  • 25. Tracking the Twitter footprint
    Average Visitors per UV
    Average Video Starts per UV
    % of UV’s to Start Video
    Average Time Spent (min)
    Page 19