Bill Brister_Lessons from the Start Up Bus Workshop at #RLTM NY 11

@realtimereport TheRealtimeReport.com Realtime NY 11 | June 6, 2011 | New York Lessons From The Start Up Bus: Cultivating Organizational Entrepreneurship

The Start Up Bus
March 2010 - 1 bus, 25 Buspreneurs, 6 concepts
March 2011 - 6 busses, 150 Buspreneurs, 36 concepts
Rules:
No preconceived concepts (everything must happen on the bus)
If you have an idea – Pitch It!
You are creating a start up, there are no rules!
Realtime NY 11 | June 6, 2011 | New York

5 Pillars of Creative Entrepreneurship
Collaboration
Customer Focused
Personality
Honesty
Empowerment

Collaboration Tools
Integrate what people use - Twitter, Facebook, Basecamp, Google Docs
Be part of the real time communication process
Follow These Two Rules:
Focus On People
Promote Participation
Realtime NY 11 | June 6, 2011 | New York Collaboration

Who Owns Customer Service
First define who are “ customers ”
Hint - they can also be internal
Does the customer have a voice
Are they represented in your organization
Where are customers talking about you?
Hint - ONLINE, Everywhere!
How do you monitor, engage, answer, promote?
Realtime NY 11 | June 6, 2011 | New York Customer Focused

Cloud Based Brainpower
Does everyone really love what they are doing?
Do you promote side projects?
Google’s 70/20/10 Rule
How do non-employees drive your business
What are your employees passionate about?
Realtime NY 11 | June 6, 2011 | New York Personality

Learn to Love, not Fear, Real Time Communications
Would you ever ask your social network their opinion
Would you ever invite an unhappy customer to visit your facility
Are you looking for an honest answer, or are you looking for an answer you want to hear
Realtime NY 11 | June 6, 2011 | New York Honesty

Defining Empowerment
Are your people empowered to make a decision
Can those in your organization answer questions with confidence
You hired them - you trust them
Promoting participation instills confidence
Realtime NY 11 | June 6, 2011 | New York Empowerment

Lessons From The Start Up Bus
Always encourage collaboration
Make everyone own customer service
Use the network both inside and outside of the office
Embrace “ real time ” communication
Empower people to make the right decision

Thank You!
Twitter - @IceJunkies
Facebook.com/billbrister
http://www.billbrister.com
[email_address]
Realtime NY 11 | June 6, 2011 | New York Bill Brister

Bill Brister_Lessons from the Start Up Bus Workshop at #RLTM NY 11

by #RLTM The Realtime Report | Conference | Directory on Jun 09, 2011

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Bill Brister_Lessons from the Start Up Bus Workshop at #RLTM NY 11 — Presentation Transcript