Talentomics:
The Next Next
Business Crisis
#srtech13
@lancejrichards
HR vs. the
Global
Village
(Guess who’s
winning?)
© AP
What must
youdo?
Know
what your
CEO
worries
about
2013: CEO’s Top 10 Global Challenges
Challenge Score
1. Human Capital 2.44
2. Operational Excellence 2.10
3. Innovation 1....
2013: CEO’s Top 10 Global Challenges
Challenge Score
1. Human Capital 2.44
2. Operational Excellence 2.10
3. Innovation 1....
2013 - What About Talent?
Europe No. 1
India CEOs No. 1
Asia/Pacific CEOs No. 1
China CEOs No. 2
USA No. 5
Source: Confere...
Perceptions
are as
important
as reality.
58%
AGREE
Line
Managers
HR lacks
capabilities
to develop
talent
strategies
aligned with
business
objectives 25%
AGREE
HR
M...
HR is
not held
accountable
for success or
failure of talent
management
initiatives
64%
AGREE
Line
Managers
36%
AGREE
HR
Ma...
CEOs
biggest
issues
with HR
58%
Business
Acumen
10%
Admin
Skills
MttF? CpH?
Frankly, almost
no one cares.
Choose your metrics wisely.
Agility
Results
What must
youdo?
BUT NO LONGER
SUFFICIENT
Being good at HR is required
AS WELL AS HR
KNOWS HR
HR must KNOW the business
Understand
workforce
science
WAR FOR
TALENT
Supply
vs.
Demand
The Oops Point
You are here... TODAY.
Yuma 31.8%
Spain 26.6%
Greece 26.8%
Detroit 16.0%
US 7.4%
Dallas 6.4%
China 4.1%
Singapore 2.1%
Thailand 0.62%
Statistical...
MATURE
MARKETS
EMERGING
MARKETS
NIGER 7.16
SOMALIA 6.26
SUDAN 4.17
INDIA 2.58
WORLD 2.47
USA 2.06
RUSSIA 1.61
CHINA 1.55
JAPAN 1.39
HONG KONG 1.09
SINGAPO...
Gen Y’s Favorite
Leisure Activity?
UK USA World
Surfing the
Internet
34% 33% 37%
Having sex 15% 18% 18%
Brasil France Worl...
What must
youdo?
Know your
Knowledge
Worker
In a knowledge
economy, the only
differentiator you
have is knowledge.
Education
is
CRITICAL
economic
infrastructure
“In India, it takes
engineers 2-3 years
to recover from the
damage of the
educational system”
Phaneesh Murthy
CEO, iGate P...
“The Number One
threat to national
security in the US is
our K-12 educational
system”
Dr. Condoleezza Rice
Former US Secre...
The end-consumer
of education is not
the kid, it’s the
employer.
Write that down.
Knowledge
workers tomorrow?
what
does
mean?
all this
Scary
things.
redefined
untethered
virtualised
The redefined
workforce has
redefined the
workplace.
Get used to it.
Office is a verb
now, not a place.
If you can’t
move the
worker,
MOVE
THE
WORK
In 2050, what are we
going to do with all
these empty buildings?
“It is not the
strongest of
the species
that survives…
It is the one
most
adaptable
to change.”
FAIL TO
CHANGE,
YOU
FAIL
What must
youdo?
Don’t manage
knowledge.
Curate it.
#understandgeny
We really,
really,
really
don’t like
change.
But we
better
learn to.
Millennials
Unilateral
Redefinition
Community
Career
Commitment
Meaning
Balance
Engagement
WT??
Was the
“Arab Spring”
crowdsourced?
The “Third Place”
40 hour
workweek
GONE
Loyalty:
• Career
• Network
• Profession
Not you.
Lifetime
Employability
Lifetime
Employment
Corporate
Ladder?Really?
I like pizza.
Frightening new reality:
Managers
must
manage.
2.4 years
Workforce
Evolution
≠
Workplace
Revolution
Tomorrow?
Meet
Gen Z.
Wi-Fi in
the house?
24/7.
Math Homework?
An app.
Book reports?
Apple Keynote.
They will
own employers.
What must
youdo?
Don’t manage me,
#understandme!
Can
collaboration
kill off
hierarchy?
(Cool!
How soon?)
communication =
collaboration
collaboration =
communication
How we
communicate
drives how we
attract and
retain talent.
1517
2012
Virtual
collaboration
skills are critical
to our future.
Guess what facebook teaches?
Source: Paul Butler @ Facebook, December 2010 blogpost; https://www.facebook.com/note.php?note_id=469716398919;
http://pdf...
What must
youdo?
Don’t harness
collaboration
Don’t leverage
collaboration.
#embraceit
THE FUTURE IS
(or, maybe it
was an hour
ago, and we all
missed it…)
Pertanyaan?
ερωτήσεις?
问题?
Domande?
Questions?
質問?
Kérdések?
Spørsmål?
¿Preguntas?
‫أسئلة‬‫؟‬
Soalan?
คำถำม?
Umræðuefni?
F...
#srtech13
@lancejrichards
lance.richards@kellyservices.com
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
Lance J Richards - Kelly Services - September 24th
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  • Globalisation is bulletproof; there is now Global Scope in everything you do… Do you understand?
  • Globalisation is bulletproof; there is now Global Scope in everything you do… Do you understand?
  • The Ooops Point 
  • Education as an economic infrastructure issue
  • What does this all mean? We discussed the backdrop of a demographic problem, as described in Section 2 above: A Demographic Problem—the Talent Tsunami. We’ve also covered the ensuing arrival and impact of a truly multi-generational workforce, as explained in Section 2: Recruiting and Retaining the Multigenerational Workforce. From these conditions, we have to arrive at several specific conclusions: 
  • Conclusion Why? The FutureSo, what must you do? Get ready. Managers who are unable to manage employees unless they see them either won’t make it, or will be consigned to “work here, be here” vocations. They’ll hit the workforce off-ramp long before they can spell ‘virtualization’. HR professional must be alert to these issues… certainly, HR professionals already know about the shifts in demographics, the acceleration of technology. But, how are they preparing their organizations? And how are they enabling managers to drive these shifts?<<insert graphic of an empty office floor… cubicles gone, cables lying on the floor at JFK>>I can tell you this much, based on my own up and down affair with this friend we call philosophy: Usually, they just discover better questions over time. Not so bad really. But, then again, really? No answers at all? So, what’s the point exactly?  It saves you time. 
  • And, this could NOT have been at a worse time…What, specifically, were you smoking, and why weren’t you sharing?We have a statistical certainty in the workforce heading our way, and, frankly, we have our hands full dealing with that.You have now decided to change the rules midgameWe must now execute truly significant change in our workplaces and in the workforce… and we really, really, really don’t like change
  • CommunityCommunity (you call it social networking now) used to require some level of physical proximityTypically included beers, franklyNetwork was smaller, but more robustConnections were strong, and continually reinforced
  • CommunityNow, your social network is defined by sheer spanSix weeks ago, I would’ve argued that your networks may well be broader than 20 years ago, but that your actual connections were far more tenuousToday, I sit stunned… your networks have shown a surprising level of JIT formation, a resilience supported by Facebook, Google and Twitter (names that didn’t exist even TEN years ago!)And, rather than finding these networks to be tenuous due to overreach, the tenacity of your networks has brought down governments in two countries… in the last 21 days! (and Libya doesn’t look so good just now, either)Facebook has become the Molotov Cocktail of the 2010s
  • Generation B (1990-Now) is comingMost tech-enabled generation yet:Had Gameboys / Leapsters in their hands at a very early ageComputers in the kitchen as a kidEvery classroom they’ve been in had a PCProbably carried a cellphone when babysitting at 12Watch their Xer parents juggling cellphones and blackberrysThey don’t just IM, they set-up P2P in their classroomsThey will own employers… supply/demand will be turned upside down!Unprecedented workplace demands
  • Gen B- why they will make the Millennials look like nice kids.
  • Lance J Richards - Kelly Services - September 24th

    1. 1. Talentomics: The Next Next Business Crisis
    2. 2. #srtech13 @lancejrichards
    3. 3. HR vs. the Global Village (Guess who’s winning?)
    4. 4. © AP
    5. 5. What must youdo?
    6. 6. Know what your CEO worries about
    7. 7. 2013: CEO’s Top 10 Global Challenges Challenge Score 1. Human Capital 2.44 2. Operational Excellence 2.10 3. Innovation 1.99 4. Customer Relationships 1.72 5. Global Political/Economic Risk 1.68 6. Government Regulation 1.55 7. Global Expansion 1.31 8. Corporate Brand & Reputation .92 9. Sustainability .82 10. Trust in Business .46
    8. 8. 2013: CEO’s Top 10 Global Challenges Challenge Score 1. Human Capital 2.44 2. Operational Excellence 2.10 3. Innovation 1.99 4. Customer Relationships 1.72 5. Global Political/Economic Risk 1.68 6. Government Regulation 1.55 7. Global Expansion 1.31 8. Corporate Brand & Reputation .92 9. Sustainability .82 10. Trust in Business .46
    9. 9. 2013 - What About Talent? Europe No. 1 India CEOs No. 1 Asia/Pacific CEOs No. 1 China CEOs No. 2 USA No. 5 Source: Conference Board CEO Challenge, 2013
    10. 10. Perceptions are as important as reality.
    11. 11. 58% AGREE Line Managers HR lacks capabilities to develop talent strategies aligned with business objectives 25% AGREE HR Managers
    12. 12. HR is not held accountable for success or failure of talent management initiatives 64% AGREE Line Managers 36% AGREE HR Managers
    13. 13. CEOs biggest issues with HR 58% Business Acumen 10% Admin Skills
    14. 14. MttF? CpH? Frankly, almost no one cares.
    15. 15. Choose your metrics wisely.
    16. 16. Agility
    17. 17. Results
    18. 18. What must youdo?
    19. 19. BUT NO LONGER SUFFICIENT Being good at HR is required
    20. 20. AS WELL AS HR KNOWS HR HR must KNOW the business
    21. 21. Understand workforce science
    22. 22. WAR FOR TALENT
    23. 23. Supply vs. Demand
    24. 24. The Oops Point You are here... TODAY.
    25. 25. Yuma 31.8% Spain 26.6% Greece 26.8% Detroit 16.0% US 7.4% Dallas 6.4% China 4.1% Singapore 2.1% Thailand 0.62% Statistical Full Employment: 4.3%
    26. 26. MATURE MARKETS EMERGING MARKETS
    27. 27. NIGER 7.16 SOMALIA 6.26 SUDAN 4.17 INDIA 2.58 WORLD 2.47 USA 2.06 RUSSIA 1.61 CHINA 1.55 JAPAN 1.39 HONG KONG 1.09 SINGAPORE 0.78
    28. 28. Gen Y’s Favorite Leisure Activity? UK USA World Surfing the Internet 34% 33% 37% Having sex 15% 18% 18% Brasil France World Internet 72% 7% 40% Dating 7% 54% 13% Sources: InSites.com Gen Y Around The World; April, 2012. Cisco Connected World Technology Report, December, 2011
    29. 29. What must youdo?
    30. 30. Know your Knowledge Worker
    31. 31. In a knowledge economy, the only differentiator you have is knowledge.
    32. 32. Education is CRITICAL economic infrastructure
    33. 33. “In India, it takes engineers 2-3 years to recover from the damage of the educational system” Phaneesh Murthy CEO, iGate Patni
    34. 34. “The Number One threat to national security in the US is our K-12 educational system” Dr. Condoleezza Rice Former US Secretary of State
    35. 35. The end-consumer of education is not the kid, it’s the employer. Write that down.
    36. 36. Knowledge workers tomorrow?
    37. 37. what does mean? all this
    38. 38. Scary things.
    39. 39. redefined untethered virtualised
    40. 40. The redefined workforce has redefined the workplace. Get used to it.
    41. 41. Office is a verb now, not a place.
    42. 42. If you can’t move the worker, MOVE THE WORK
    43. 43. In 2050, what are we going to do with all these empty buildings?
    44. 44. “It is not the strongest of the species that survives… It is the one most adaptable to change.”
    45. 45. FAIL TO CHANGE, YOU FAIL
    46. 46. What must youdo?
    47. 47. Don’t manage knowledge. Curate it.
    48. 48. #understandgeny
    49. 49. We really, really, really don’t like change. But we better learn to.
    50. 50. Millennials Unilateral Redefinition
    51. 51. Community Career Commitment Meaning Balance Engagement WT??
    52. 52. Was the “Arab Spring” crowdsourced?
    53. 53. The “Third Place”
    54. 54. 40 hour workweek GONE
    55. 55. Loyalty: • Career • Network • Profession Not you.
    56. 56. Lifetime Employability Lifetime Employment
    57. 57. Corporate Ladder?Really?
    58. 58. I like pizza.
    59. 59. Frightening new reality: Managers must manage.
    60. 60. 2.4 years
    61. 61. Workforce Evolution ≠ Workplace Revolution
    62. 62. Tomorrow? Meet Gen Z.
    63. 63. Wi-Fi in the house? 24/7. Math Homework? An app. Book reports? Apple Keynote. They will own employers.
    64. 64. What must youdo?
    65. 65. Don’t manage me, #understandme!
    66. 66. Can collaboration kill off hierarchy? (Cool! How soon?)
    67. 67. communication = collaboration collaboration = communication
    68. 68. How we communicate drives how we attract and retain talent.
    69. 69. 1517
    70. 70. 2012
    71. 71. Virtual collaboration skills are critical to our future. Guess what facebook teaches?
    72. 72. Source: Paul Butler @ Facebook, December 2010 blogpost; https://www.facebook.com/note.php?note_id=469716398919; http://pdf.secdatabase.com/700/0001193125-12-316895.pdf The People’s Republic of Facebook Teaching collaboration and crowd-sourcing since 2004
    73. 73. What must youdo?
    74. 74. Don’t harness collaboration Don’t leverage collaboration. #embraceit
    75. 75. THE FUTURE IS
    76. 76. (or, maybe it was an hour ago, and we all missed it…)
    77. 77. Pertanyaan? ερωτήσεις? 问题? Domande? Questions? 質問? Kérdések? Spørsmål? ¿Preguntas? ‫أسئلة‬‫؟‬ Soalan? คำถำม? Umræðuefni? Fragen? Sorularınız? Otázky? Vragen? Gofyniadau? ВОПРОСЫ? Ceistean? Kysymykset?
    78. 78. #srtech13 @lancejrichards lance.richards@kellyservices.com

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