Emergency Preparedness – Is Your Company Prepared?, Brian Olsen


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This interactive seminar led by Aetna will shed light on important issues such as:
• Why emergency preparedness is important from an organisational resiliency perspective: Considerations of the enterprise, employee and family and community
• An overview of Aetna’s program focusing on the employee aspect of the formula
• High level recommendations and issues to consider for HR professionals
• A recent example of Aetna’s Dubai Media One drill and exercise

This presentation was used at HR Summit and Expo 2013 www.hrsummitexpo.com

Published in: Business, Education
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Emergency Preparedness – Is Your Company Prepared?, Brian Olsen

  1. 1. Quality health plans & benefits Healthier living Financial well-being Intelligent solutions Enterprise Resiliency: Employee Preparedness Brian Olsen, MBA, CBCP, CEM Head of Business Continuity Corporate Security
  2. 2. The Aetna Brand: Respected in the World of Health and Wellness There are many companies in the international arena offering many health plans and promising many benefits. But there is only one Aetna. • A highly regarded U.S. Fortune 100 and global Fortune 500 company • 160 years of expertise and integrity in providing comprehensive health coverage • More than 50,000 employees services more than 40 million members • Our experience, strength and stability have been extended globally for more than 35 years • We currently assist more than 500,000 international members Aetna Inc. 2
  3. 3. Agenda • Discuss why employee preparedness both at work and home are essential elements of Resilient organization • Share some background on Aetna’s Business Continuity Program Aetna Inc. 3
  4. 4. Core Areas of Business Continuity Planning focuses on… • Protecting our Assets People • Planning to ensure our critical process are available • Availability of our employees is essential Resiliency Assets Process …To Ensure Enterprise Resiliency Aetna Inc. 4
  5. 5. But to ensure true Resiliency we must recognize… Disasters are personal before they are professional… Consider:  Pre-event … how much do we focus on our staff’s resiliency – at work and home  During an event … how is the disaster affecting our employees and their families  Post-event…how do we recognize what our staff’s needs are Aetna Inc. 5
  6. 6. Pre-event planning  Be Informed - keeping staff informed of our expectations in the event an emergency occurs  Be Prepared – conducting drills to ensure they understand what they need to do – creating their muscle memory  Awareness – setting certain times of year to provide awareness of Preparedness at Work and Home Aetna Inc. 6
  7. 7. During an Event  Provide direction and leadership – employees look for assurance and leadership in times of Crisis  Check on their well being – inquire genuinely about how they are doing – this will also help identify individuals possible struggling  Keeping staff informed – important to provide information when available to ease concerns Aetna Inc. 7
  8. 8. Post-Event  Adversity – recognizing people respond differently – what I perceive as a crisis may be just another day in the office to you  Understanding – disasters affect people differently both personally and in their communities  Establish structure and stability – start slow and establish early on what the expectations are – provide flexibility in their work environment Aetna Inc. 8
  9. 9. Organizational Resiliency… Resiliency cannot be truly effective if the human factor is not considered and accounted for in each organizations preparedness program Aetna Inc. 9
  10. 10. So how do we achieve this at Aetna?  Strong Executive Leadership and Support  Comprehensive Program  Prioritization  Strong Partnerships Aetna Inc. 10
  11. 11. Thank you Aetna Inc.