A Journey Of Change - Hosam Al Yousuf

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A Journey Of Change - Hosam Al Yousuf

  1. 1. A Journey of Change Hosam Al Yousof +966 54 777 3 555 hosam@performancedevelopmentservices.com @PerfDevServices
  2. 2. A Journey of Change • Integrated Model of Change: Assessing readiness for the Change Implementing the Change Sustaining the Change • Conclusion
  3. 3. Assessing Readiness A good hockey player plays where the puck is. A great hockey player plays where the puck is going to be “Wayne Gretzky”
  4. 4. Assessing Readiness Talent Map Is it Objective or Subjective? How are you utilizing your Talent? Succession Planning?
  5. 5. Assessing Readiness • Vision & Mission • Participation of affected parties • 75% Management Buy-In • Resources • The organization Pulse
  6. 6. Implementation • Communication • Assurance • Vision and Mission • Momentum • Enablers
  7. 7. Sustaining the Change
  8. 8. Sustaining the Change • Institutionalization • Performance Management • Building on the Change • Success Stories
  9. 9. Sustaining the Change • Institutionalization • Performance Management • Building on the Change • Success Stories
  10. 10. Statement Versus Job Family Customer Service Secretary Teller Delighted Customer Provide accurate information Comprehensive requirement and solutions Errors in closing documents Mistry Shopper Returned calls cycle time Number of telephone rings prior to answering Do it right the 1st time Efficiency and hence less waiting time for customers Errors Rate Image (dress and attitude)
  11. 11. Sustaining the Change • Institutionalization • Performance Management • Building on the Change • Success Stories
  12. 12. A Journey of Change • Integrated Model of Change: Assessing readiness for the Change Implementing the Change Sustaining the Change • Conclusion
  13. 13. Recommendations • Prosci’s ADKAR 3 phase model • Kurt Lewin’s – Lewin’s Change Model – 3 steps • Kotter’s 8 Steps Change Model • Certification
  14. 14. A Journey of Change Hosam Al Yousof +966 54 777 3 555 hosam@performancedevelopmentservices.com @PerfDevServices

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