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Welcome to the Experience Factor
 

Welcome to the Experience Factor

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Now is the time to create positive experiences for your employees and your customers!

Now is the time to create positive experiences for your employees and your customers!

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    Welcome to the Experience Factor Welcome to the Experience Factor Presentation Transcript

    • inexperience isexpensive creating extraordinary experiences one customer attime person at a a time
    • $350 billion per year is lost because of employee disengagement. According to Profiles International— Imagine Great PeopleTM study creating extraordinary experiences one customer attime person at a a time
    • How much is your organization losing? creating extraordinary experiences one customer at a time
    • 70% of customers left a company because of a lack of attention from front-line employees. Source - International Customer Service Association creating extraordinary experiences one customer attime person at a a time
    • How many customers are your employees driving away? creating extraordinary experiences one customer at a time
    • Do you know what the difference is between a “fan” and a “customer”? creating extraordinary experiences one customer at a time
    • Zappos Training: “Our goal isn’t to sell shoes…our goal is to change people’s lives.” creating extraordinary experiences one customer at a time
    • What’s your goal? creating extraordinary experiences one customer at a time
    • Walt Disney didn’t sell tickets to amusement park rides. He strove to create an experience for cast members and guests. creating extraordinary experiences one customer attime person at a a time
    • Where’s your focus? creating extraordinary experiences one customer at a time
    • Do you serve customers or guests? Ticket holders or fans? Users or partners? Students or future leaders? Patients or someone’s family member? creating extraordinary experiences one customer attime person at a a time
    • What business are you in? creating extraordinary experiences one customer attime person at a a time
    • What experience are you creating? creating extraordinary experiences one customer attime person at a a time
    • The SPOTLIGHT SHINES ON YOUR BUSINESS everyday. creating extraordinary experiences one customer attime person at a a time
    • 59% of customers use social media to “vent” about a customer care experience. creating extraordinary experiences one customer at a time
    • What are YOUR reviewers saying? creating extraordinary experiences one customer attime person at a a time
    • Create a positive EXPERIENCE they won’t forget and one they will talk about! ~ OR ~ be boring. creating extraordinary experiences one customer attime person at a a time
    • boring: Uninteresting. Dull. Tiresome. Humdrum. creating extraordinary experiences one customer attime person at a a time
    • EVERYONE deserves an Extraordinary Experience! creating extraordinary experiences one customer attime person at a a time
    • The Employee Experience = Your Customer Experience creating extraordinary experiences one customer at a time
    • 24% of your team members say they don’t see their leaders enough. 84% of leaders don’t know how to accurately measure their team members. creating extraordinary experiences one customer attime person at a a time
    • What are you doing to develop your managers? creating extraordinary experiences one customer at a time
    • Engaged employees are 20% more productive than average employees. creating extraordinary experiences one customer attime person at a a time
    • And you wonder why people talk about an 80/20 rule? creating extraordinary experiences one customer attime person at a a time
    • What would your organization look like with a 20% boost in employee productivity? creating extraordinary experiences one customer attime person at a a time
    • Are your employees engaged in your mission, vision and strategy? creating extraordinary experiences one customer attime person at a a time
    • Building loyalty is more than an idea; it’s an EXPERIENCE. creating extraordinary experiences one customer attime person at a a time
    • inexperience isexpensive creating extraordinary experiences one customer attime person at a a time
    • Are you ready? creating extraordinary experiences one customer attime person at a a time
    • For a memorable positive EXPERIENCE that will go straight to the bottom line: Jen@theexperiencefactor.com Kelly@theexperiencefactor.com creating extraordinary experiences one customer attime person at a a time