2. About Philips Lifeline
Dr. Andrew S. Dibner, a psychologist and gerontologist, founded this company in 1972.
Understanding that the elderly have needs when they are alone was what prompted
him to create products to give them some peace of mind.
At first, these products were sold only to hospitals and other health care facilities. It
wasn’t until 2006 that Lifeline products were marketed to home health companies and
then branched out to the individual consumer.
Philips Lifeline’s headquarters are located in the Netherlands but they have sales in
more than 100 countries. There is also a headquarter office in Massachusetts USA as
well.
Not only servicing needs for healthcare, Philips Lifeline offers cardiac care solutions,
acute care, home healthcare, energy-efficient lighting solutions as well as personal
care products, domestic appliances and oral healthcare.
3. Better Business Bureau Rating
• Philips Lifeline has been accredited with the BBB since February 13th, 2002.
• They hold a B+ rating.
• 38 complaints have been closed in the last three years with 14 being closed in the
last twelve months.
• 4 complaints were for advertising and sales issues
• 11 complaints were for billing and collection issues
• 23 were regarding problems with product or services
4. Medical Alert System Products
• Lifeline with AutoAlert System
• Lifeline Standard System
• Medical Response App
5. Lifeline Standard System Features
This system comes with an adjustable necklace pendant or can be worn around your
wrist as a bracelet.
• Waterproof design so you can wear it while in the shower or bath. This is where most
falls occur so waterproofing is essential.
• Comes fully charged
• Access to it 24/7
• Breakaway neck cord in the event of an emergency
• The communicator offers quick dialing to get help 24/7.
• Easy installation
• 500 foot range
• Self testing that will alert you if maintenance is needed
• Up to 30 hours of battery backup
• Remote call answering lets you answer your phone without getting up to handle the
receiver. This will only work if you are in the same room as your communicator.
6. Lifeline Standard With Auto Alert System
Features
This system comes with an adjustable necklace pendant or can be worn around your wrist
as a bracelet as well. The added feature to this device is that it can sense when a fall has
occurred and will alert those who can help you.
• Waterproof design
• Comes fully charged
• Breakaway neck cord in the event of an emergency
• The communicator offers quick dialing to get help 24/7.
• Easy installation
• 600 foot range
• Self testing that will alert you if maintenance is needed
• Up to 30 hours of battery backup
• Remote call answering lets you answer your phone from anywhere in the room. The
speakers on this communicator are more sensitive that the basic device. It can pick up
your voice almost anywhere in your home.
7. Lifeline Medical Response App
With technology making our lives easier every day, having an app for your medical
emergency needs is definitely necessary.
• Once downloaded onto your device, you can talk live to any professional if you need help.
You can access this assistance 24/7.
• Options to have the response center contact whomever you designate.
• Location detection so you can be found even if you don’ t know where you are.
• Easy installation
• Very convenient if you don’t want to deal with the necklace or bracelet.
8. Pricing
• Standard Service starts at $29.95 per month.
• AutoAlert Service starts at $44.95 per month.
• No installation fees
• No cancellation fees
• No hidden fees
9. Product Guarantee
If you find that the product is malfunctioning, Lifeline will replace any and all parts free of charge
to you.
If you lose or break your button because of your own negligence, then the fee to replace it is only
$50. 00.
In the event you need your button replaced and cannot afford the full $50.00 upfront, customer
service informed us that you need only to call and explain your situation and they will see what
they can do to help you get a new device and pay for it in a way that does not put you in a
hardship.
10. Affiliations
• Caregiver.com
• VNAA
• BBB
• Caregiver Action Network
• Dr. Marion
• MedicAlert Foundation
• Consumer Affairs Accredited
11. Contact Information
111 Lawrence St.
Framingham, MA 01702
800-635-6156
info@lifelinesys.com
Live chat is also available on the website.
12. The Good
We were really impressed with the quality of customer service we received. We had a live chat
with one representative and we waited no more than about 30 seconds until we were connected.
When we called, we were also greeted promptly. Both representatives were able to answer all of
our questions thoroughly and in a professional manner.
We love the fact that they have an app for clients to use. This is great for the tech savvy elderly
person. Having a product that includes a fall alert is also a benefit since many elderly fall easily.
Getting help by pushing a button is one thing, but a system that can call for help without you
needing to do anything is quite a benefit.
Pricing is pretty standard for what we see in the industry and we appreciate that there are no
contracts or installation fees. The range on the devices are also more than adequate for more
homes.
13. The Bad
The only thing we might consider “bad” with Lifeline is that there is no product, other than the
app, for mobile use. The app is great but there is no button conveniently located on your wrist or
neck; one needs to use a mobile device instead.
14. Summary
We feel that this is a great company to keep in mind for your medical alert needs. Philips
Lifeline has very friendly and accessible customer service. Their prices are competitive with
others in the industry and with two different systems to choose from, you can get the right
equipment for your needs.
With 40 years of experience, you can trust that you are getting a quality product and rest
assured that you, or your loved ones, are safe.
