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Credit.com
Credit	
  Monitoring	
  
 
• 	
  Free	
  Experian	
  Credit	
  Score	
  
• 	
  Free	
  Credit	
  Report	
  Card	
  
• 	
  Free	
  Credit	
  Ac5on	
  Plan	
  
• 	
  Free	
  Expert	
  Advice	
  
• 	
  Free	
  Monthly	
  Updates	
  
	
  
 
• 	
  Full	
  Experian	
  credit	
  report	
  and	
  FICO®	
  Score	
  
• 	
  24/7	
  access	
  to	
  your	
  credit	
  data	
  
• 	
  Personalized	
  alerts	
  when	
  there	
  are	
  changes	
  to	
  your	
  credit	
  report	
  
	
  or	
  FICO®	
  Score	
  
• 	
  ID	
  theH	
  protec5on	
  
• 	
  $1	
  for	
  the	
  first	
  7	
  days,	
  and	
  $21.95/month	
  forward	
  
	
  
 
Credit.com	
  offers	
  a	
  discounted	
  trial	
  period	
  for	
  the	
  Experian	
  Credit	
  Tracker	
  which	
  
costs	
  $1	
  for	
  a	
  7-­‐Day	
  trial,	
  during	
  which	
  all	
  features	
  of	
  the	
  Experian	
  Credit	
  Tracker	
  
are	
  available.	
  	
  Some	
  customers	
  have	
  stated	
  that	
  their	
  trial	
  did	
  not	
  have	
  all	
  
features	
  un5l	
  the	
  end	
  of	
  the	
  7-­‐day	
  period	
  however.	
  	
  
	
  
Those	
  wan5ng	
  to	
  con5nue	
  as	
  subscribers	
  of	
  the	
  Experian	
  Credit	
  Tracker	
  do	
  not	
  
need	
  to	
  do	
  anything	
  as	
  their	
  subscrip5on	
  will	
  automa5cally	
  renew	
  and	
  the	
  credit	
  
card	
  which	
  they	
  have	
  used	
  to	
  sign	
  up	
  for	
  the	
  trial	
  will	
  be	
  billed.	
  	
  Those	
  wan5ng	
  to	
  
cancel	
  without	
  being	
  charged	
  must	
  call	
  and	
  cancel	
  before	
  the	
  end	
  of	
  the	
  7th	
  day	
  
to	
  avoid	
  further	
  charges	
  being	
  billed	
  to	
  their	
  credit	
  card.	
  
	
  
 
Unlike	
  some	
  of	
  the	
  compe5ng	
  packages	
  available	
  for	
  credit	
  
monitoring,	
  Credit.com	
  is	
  the	
  only	
  product	
  which	
  was	
  designed	
  by	
  
leading	
  credit	
  experts.	
  	
  Credit.com’s	
  experts	
  are	
  100%	
  commiZed	
  
to	
  helping	
  consumers	
  understand	
  and	
  master	
  the	
  ins	
  and	
  outs	
  of	
  
the	
  vast	
  amount	
  of	
  informa5on	
  about	
  one’s	
  credit	
  and	
  credit	
  score.	
  	
  
	
  
 
With	
  every	
  free	
  Credit.com	
  account,	
  users	
  receive	
  five	
  
easy-­‐to-­‐understand	
  credit	
  grades	
  and	
  their	
  credit	
  score,	
  
as	
  well	
  as	
  advice	
  of	
  the	
  most	
  important	
  items	
  	
  to	
  watch.	
  
This	
  personalized	
  expert	
  advice	
  helps	
  members	
  to	
  beZer	
  
manage	
  their	
  credit	
  immediately.	
  
 
All	
  users	
  with	
  a	
  free	
  Credit.com	
  account	
  can	
  quickly	
  and	
  
easily	
  check	
  their	
  credit	
  	
  standing	
  and	
  learn	
  about	
  the	
  
different	
  factors	
  which	
  comprise	
  a	
  credit	
  ra5ng,	
  as	
  well	
  as	
  
observe	
  see	
  how	
  they	
  compare	
  to	
  others.	
  
 
Credit.com	
  users	
  are	
  able	
  to	
  find	
  out	
  which	
  credit	
  cards	
  and	
  
loans	
  that	
  they	
  are	
  most	
  likely	
  to	
  qualify	
  for	
  before	
  applying.	
  	
  
This	
  simple	
  prac5ce	
  avoids	
  mul5ple	
  hard	
  inquiries	
  on	
  one’s	
  
credit	
  report.	
  	
  Having	
  mul5ple	
  hard	
  inquiries	
  on	
  a	
  credit	
  
report	
  can	
  lower	
  credit	
  scores	
  significantly.	
  	
  
 
Credit.com	
  experts	
  have	
  over	
  17	
  years	
  of	
  experience	
  
providing	
  personalized	
  advice	
  based	
  on	
  each	
  member’s	
  
individual	
  credit	
  report	
  and	
  helping	
  users	
  understand	
  the	
  best	
  
way	
  to	
  manage	
  their	
  credit	
  scores	
  and	
  interpret	
  their	
  credit	
  
report.	
  	
  
 
	
  Customers	
  using	
  Credit.com’s	
  free	
  tool	
  may	
  worry	
  about	
  the	
  
level	
  of	
  protec5on	
  which	
  they	
  can	
  expect	
  with	
  a	
  free	
  product.	
  	
  
All	
  data	
  with	
  Credit.com	
  is	
  fully	
  secure	
  and	
  safe	
  with	
  
protec5on	
  by	
  bank-­‐level	
  encryp5on	
  on	
  the	
  site.	
  	
  All	
  data	
  
systems	
  are	
  monitored	
  24/7	
  so	
  that	
  customer’s	
  data	
  remains	
  
secure.	
  
 
All	
  of	
  the	
  credit	
  report	
  informa5on	
  which	
  is	
  included	
  
in	
  a	
  member’s	
  Credit.com	
  dashboard	
  comes	
  directly	
  
from	
  Experian,	
  one	
  of	
  the	
  leading	
  and	
  most	
  
comprehensive	
  credit	
  bureaus	
  in	
  the	
  U.S.	
  
	
  
 
All	
  free	
  Credit.com	
  accounts	
  are	
  updated	
  monthly	
  at	
  
no	
  charge.	
  	
  Members	
  can	
  regularly	
  check	
  their	
  credit	
  
and	
  monitor	
  it	
  for	
  changes.	
  
	
  
 
 Credit.com	
  has	
  a	
  comprehensive	
  package	
  of	
  features	
  for	
  an	
  excellent	
  price.	
  	
  
Many	
  will	
  find	
  that	
  using	
  the	
  free	
  product	
  is	
  adequate	
  for	
  their	
  needs.	
  	
  
However,	
  this	
  product	
  does	
  not	
  include	
  automated	
  credit	
  or	
  iden5ty	
  
monitoring,	
  so	
  one	
  using	
  the	
  free	
  product	
  must	
  monitor	
  their	
  credit	
  and	
  
iden5ty	
  manually.	
  
	
  
Credit.com	
  has	
  created	
  a	
  highly	
  func5onal	
  mobile	
  app	
  for	
  Apple	
  devices	
  
running	
  iOS7	
  or	
  beZer,	
  which	
  allows	
  members	
  to	
  access	
  their	
  credit	
  
informa5on	
  from	
  their	
  iPhone,	
  iPad	
  or	
  iPod.	
  	
  	
  	
  
 
 
The	
  service	
  given	
  for	
  the	
  free	
  account	
  is	
  fairly	
  basic,	
  and	
  some	
  complain	
  that	
  the	
  score	
  which	
  is	
  
provided	
  is	
  vague,	
  and	
  not	
  the	
  same	
  one	
  which	
  a	
  prospec5ve	
  lender	
  used.	
  	
  There	
  are	
  over	
  100	
  
credit	
  score	
  models	
  which	
  may	
  be	
  used	
  by	
  lenders,	
  and	
  so	
  it	
  is	
  difficult	
  to	
  say	
  which	
  one	
  each	
  
par5cular	
  lender	
  will	
  use	
  when	
  determining	
  credit	
  worthiness.	
  	
  	
  
	
  
The	
  free	
  product	
  does	
  not	
  provide	
  automa5c	
  alerts	
  when	
  something	
  changes	
  with	
  one’s	
  credit	
  
report	
  or	
  score,	
  so	
  members	
  must	
  take	
  a	
  proac5ve	
  approach	
  should	
  they	
  want	
  to	
  monitor	
  for	
  
credit	
  changes	
  or	
  possible	
  signs	
  of	
  iden5ty	
  fraud.	
  
	
  
There	
  are	
  several	
  complaints	
  which	
  have	
  been	
  filed	
  with	
  the	
  BeZer	
  Business	
  Bureau	
  which	
  are	
  
specifically	
  about	
  the	
  Experian	
  Credit	
  Tracker	
  and	
  the	
  difficul5es	
  cancelling	
  the	
  service.	
  	
  Those	
  
signing	
  up	
  for	
  the	
  7-­‐Day	
  trial	
  should	
  begin	
  the	
  process	
  to	
  cancel	
  	
  on	
  the	
  5th	
  day	
  so	
  that	
  any	
  of	
  
these	
  problems	
  are	
  best	
  avoided.	
  
	
  
	
  
 The	
  following	
  is	
  a	
  direct	
  quote	
  taken	
  from	
  a	
  response	
  which	
  was	
  
provided	
  to	
  the	
  BeZer	
  Business	
  Bureau	
  and	
  posted	
  on	
  their	
  website	
  
about	
  Credit.com’s	
  telephone	
  support	
  and	
  customer	
  service	
  (or	
  lack	
  
thereof).	
  
	
  
“…we	
  do	
  not	
  provide	
  phone	
  support	
  at	
  Credit.com,	
  however	
  
we	
  do	
  provide	
  a	
  way	
  for	
  users	
  to	
  contact	
  us	
  shown	
  on	
  this	
  
page:	
  h;p://www.credit.com/contact/”	
  
	
  
 
 There	
  are	
  many	
  benefits	
  to	
  using	
  Credit.com	
  as	
  well	
  as	
  poten5al	
  challenges.	
  	
  One	
  
should	
  weigh	
  the	
  site’s	
  security	
  and	
  pricing	
  against	
  the	
  fact	
  that	
  the	
  company	
  does	
  not	
  
provide	
  in-­‐person	
  phone	
  support	
  and	
  the	
  challenges	
  which	
  others	
  have	
  reported	
  when	
  
trying	
  to	
  cancel	
  their	
  subscrip5ons.	
  	
  	
  
	
  
Pricing	
  for	
  the	
  Experian	
  Credit	
  Tracker	
  is	
  similar	
  to	
  other	
  products	
  on	
  the	
  market,	
  with	
  
similar	
  features.	
  	
  	
  
	
  
Credit.com	
  is	
  a	
  recommended	
  company,	
  and	
  those	
  purchasing	
  the	
  memberships	
  should	
  
educate	
  themselves	
  on	
  each	
  of	
  the	
  features	
  and	
  know	
  exactly	
  what	
  it	
  is	
  that	
  they	
  are	
  
purchasing.	
  
Credit.com

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Credit.com

  • 2.   •   Free  Experian  Credit  Score   •   Free  Credit  Report  Card   •   Free  Credit  Ac5on  Plan   •   Free  Expert  Advice   •   Free  Monthly  Updates    
  • 3.   •   Full  Experian  credit  report  and  FICO®  Score   •   24/7  access  to  your  credit  data   •   Personalized  alerts  when  there  are  changes  to  your  credit  report    or  FICO®  Score   •   ID  theH  protec5on   •   $1  for  the  first  7  days,  and  $21.95/month  forward    
  • 4.   Credit.com  offers  a  discounted  trial  period  for  the  Experian  Credit  Tracker  which   costs  $1  for  a  7-­‐Day  trial,  during  which  all  features  of  the  Experian  Credit  Tracker   are  available.    Some  customers  have  stated  that  their  trial  did  not  have  all   features  un5l  the  end  of  the  7-­‐day  period  however.       Those  wan5ng  to  con5nue  as  subscribers  of  the  Experian  Credit  Tracker  do  not   need  to  do  anything  as  their  subscrip5on  will  automa5cally  renew  and  the  credit   card  which  they  have  used  to  sign  up  for  the  trial  will  be  billed.    Those  wan5ng  to   cancel  without  being  charged  must  call  and  cancel  before  the  end  of  the  7th  day   to  avoid  further  charges  being  billed  to  their  credit  card.    
  • 5.   Unlike  some  of  the  compe5ng  packages  available  for  credit   monitoring,  Credit.com  is  the  only  product  which  was  designed  by   leading  credit  experts.    Credit.com’s  experts  are  100%  commiZed   to  helping  consumers  understand  and  master  the  ins  and  outs  of   the  vast  amount  of  informa5on  about  one’s  credit  and  credit  score.      
  • 6.   With  every  free  Credit.com  account,  users  receive  five   easy-­‐to-­‐understand  credit  grades  and  their  credit  score,   as  well  as  advice  of  the  most  important  items    to  watch.   This  personalized  expert  advice  helps  members  to  beZer   manage  their  credit  immediately.  
  • 7.   All  users  with  a  free  Credit.com  account  can  quickly  and   easily  check  their  credit    standing  and  learn  about  the   different  factors  which  comprise  a  credit  ra5ng,  as  well  as   observe  see  how  they  compare  to  others.  
  • 8.   Credit.com  users  are  able  to  find  out  which  credit  cards  and   loans  that  they  are  most  likely  to  qualify  for  before  applying.     This  simple  prac5ce  avoids  mul5ple  hard  inquiries  on  one’s   credit  report.    Having  mul5ple  hard  inquiries  on  a  credit   report  can  lower  credit  scores  significantly.    
  • 9.   Credit.com  experts  have  over  17  years  of  experience   providing  personalized  advice  based  on  each  member’s   individual  credit  report  and  helping  users  understand  the  best   way  to  manage  their  credit  scores  and  interpret  their  credit   report.    
  • 10.    Customers  using  Credit.com’s  free  tool  may  worry  about  the   level  of  protec5on  which  they  can  expect  with  a  free  product.     All  data  with  Credit.com  is  fully  secure  and  safe  with   protec5on  by  bank-­‐level  encryp5on  on  the  site.    All  data   systems  are  monitored  24/7  so  that  customer’s  data  remains   secure.  
  • 11.   All  of  the  credit  report  informa5on  which  is  included   in  a  member’s  Credit.com  dashboard  comes  directly   from  Experian,  one  of  the  leading  and  most   comprehensive  credit  bureaus  in  the  U.S.    
  • 12.   All  free  Credit.com  accounts  are  updated  monthly  at   no  charge.    Members  can  regularly  check  their  credit   and  monitor  it  for  changes.    
  • 13.  
  • 14.  Credit.com  has  a  comprehensive  package  of  features  for  an  excellent  price.     Many  will  find  that  using  the  free  product  is  adequate  for  their  needs.     However,  this  product  does  not  include  automated  credit  or  iden5ty   monitoring,  so  one  using  the  free  product  must  monitor  their  credit  and   iden5ty  manually.     Credit.com  has  created  a  highly  func5onal  mobile  app  for  Apple  devices   running  iOS7  or  beZer,  which  allows  members  to  access  their  credit   informa5on  from  their  iPhone,  iPad  or  iPod.        
  • 15.  
  • 16.   The  service  given  for  the  free  account  is  fairly  basic,  and  some  complain  that  the  score  which  is   provided  is  vague,  and  not  the  same  one  which  a  prospec5ve  lender  used.    There  are  over  100   credit  score  models  which  may  be  used  by  lenders,  and  so  it  is  difficult  to  say  which  one  each   par5cular  lender  will  use  when  determining  credit  worthiness.         The  free  product  does  not  provide  automa5c  alerts  when  something  changes  with  one’s  credit   report  or  score,  so  members  must  take  a  proac5ve  approach  should  they  want  to  monitor  for   credit  changes  or  possible  signs  of  iden5ty  fraud.     There  are  several  complaints  which  have  been  filed  with  the  BeZer  Business  Bureau  which  are   specifically  about  the  Experian  Credit  Tracker  and  the  difficul5es  cancelling  the  service.    Those   signing  up  for  the  7-­‐Day  trial  should  begin  the  process  to  cancel    on  the  5th  day  so  that  any  of   these  problems  are  best  avoided.      
  • 17.  The  following  is  a  direct  quote  taken  from  a  response  which  was   provided  to  the  BeZer  Business  Bureau  and  posted  on  their  website   about  Credit.com’s  telephone  support  and  customer  service  (or  lack   thereof).     “…we  do  not  provide  phone  support  at  Credit.com,  however   we  do  provide  a  way  for  users  to  contact  us  shown  on  this   page:  h;p://www.credit.com/contact/”    
  • 18.  
  • 19.  There  are  many  benefits  to  using  Credit.com  as  well  as  poten5al  challenges.    One   should  weigh  the  site’s  security  and  pricing  against  the  fact  that  the  company  does  not   provide  in-­‐person  phone  support  and  the  challenges  which  others  have  reported  when   trying  to  cancel  their  subscrip5ons.         Pricing  for  the  Experian  Credit  Tracker  is  similar  to  other  products  on  the  market,  with   similar  features.         Credit.com  is  a  recommended  company,  and  those  purchasing  the  memberships  should   educate  themselves  on  each  of  the  features  and  know  exactly  what  it  is  that  they  are   purchasing.