The Settlers Online Community Building

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Talk showing the key learnings about building up the community of the award winning "The Settlers Online" free to play browser mmo

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  • This is as far as i made it, i cannot find an email address for you, i am not going to hack the site for it... LoL please contact me, i am very happy to meet you, Merry Christmas,
    asiastrings at gmail

    for example- (please see page2)
    http://forum.tsotesting.com/threads/19823-Locked-Zones-Please-report-here
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
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The Settlers Online Community Building

  1. 1. 1  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
  2. 2. 2  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
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  4. 4. We try to give answers to: 1.  How we setup our service to provide good service experience   2.  How our community changed our communication philosophies 3.  How trying good can turn bad 4.  How bad news can do good 4  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
  5. 5. 5  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
  6. 6. CL     community   lead   @Blue  Byte  offices   CM   CM   CM   community   community   community   manager  DE   manager  EN   manager  XX   Chat  Mods   Forum  Mods   Mods   Mods   @Community  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
  7. 7. SL   support  lead   @Blue  Byte  offices   SR   VS   support   VIP  support   Support   Support  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
  8. 8. Live  Ops   BI   SL   MarkeHng   CL   VS   IT   CM  DE   CM  EN   CM  XX   Mood  Reports   Com.  Reports   Fast  track   DEV   Moderators  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
  9. 9. 9  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
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  12. 12. 12  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
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  15. 15. 15  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
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  19. 19. 19  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
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  22. 22. 22  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
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  25. 25. 25  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
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  28. 28. 28  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
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  31. 31. 31  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  
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  37. 37. Blue  Byte  is  looking  for  programmers  to  work  on   the  next  online  games!   Contact  jobs@bluebyte.de   37  All  Informa+on  for  presenta+on  use  only,  usage  only  with  permission  of  Blue  Byte  Germany  

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