Response to
    Iowa Department of General Services
       INVITATION TO QUALIFY
            # BD80200S102, Version 1.0 IS...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                      Developing




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Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                               Developi...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                            Developing
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Iowa Department of General Services
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#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
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#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
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#BD80200S102, Version 1.0                          Developing


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Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                    Developing




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Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
#BD80200S102, Version 1.0                                       ...
Iowa Department of General Services
Invitation to Qualify
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COVANSYS Cat 4.doc
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  1. 1. Response to Iowa Department of General Services INVITATION TO QUALIFY # BD80200S102, Version 1.0 ISSUED June 8, 2001 FOR Information Technology Consulting Services and IT Staff Augmentations Service Category: Developing - Original - October 30, 2001 Intended to be used by Iowa ITQ Issuing Officer: Ashley Super, Purchasing Agent III Iowa Department of General Services (DGS) Hoover STATE Office Building – Level A Des Moines, IA 50319-0105 Phone: 515-281-7073, Fax: 515-242-5974 E-mail: Ashley.Super@dgs.STATE.ia.us DGS Website: http://www.STATE.ia.us/government/dgs/index.html Submitted by: Covansys Corporation 1750 East Golf Road Schaumburg, IL 60173
  2. 2. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing TABLE OF CONTENTS MANDATORY AGREEMENT QUESTIONNAIRE ....................................................4 PROFESSIONAL / TECHNICAL QUESTIONNAIRE ..............................................6 - APPENDICIES - ....................................................................................................28 APPENDIX A – CLIENT REFERENCE SURVEYS STATEMENT..........................29 APPENDIX B – COST DATA SHEET ....................................................................32 APPENDIX C – NON-COLLUSION AFFIDAVIT.....................................................37 APPENDIX D – LOBBYING CERTIFICATION FORM............................................38 APPENDIX E – DEBARMENT, DELINQUENT, AND SUSPENSION STATUS ....39 APPENDIX F – REQUIRED SIGNATURE PAGE (SUBMIT TWO SIGNED ORIGINALS IN YOUR RESPONSE).......................................................................41 APPENDIX G –COVANSYS EXECUTIVE SUMMARY...........................................43 Unique Competencies and Services............................................................43 Public Sector Practice...................................................................................46 Clients.............................................................................................................47 Financial Stability..........................................................................................48 Accomplishments and Awards....................................................................49 APPENDIX H - COPY OF ITQ.................................................................................50 CONTINOUS............................................................................................................51 INVITATION TO QUALIFY......................................................................................51 PAGE 2 OF 108 10/30/01
  3. 3. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing FOR..........................................................................................................................51 Information Technology Consulting Services............................................51 and IT Staff Augmentations..........................................................................51 Five Year Multiple Award Contract..............................................................51 Iowa Department of Information Technology ............................................51 Table of Contents:...........................................................................................................................................53 Page.......................................................................................................................................................53 PAGE 3 OF 108 10/30/01
  4. 4. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing Mandatory Agreement Questionnaire This section consists of Covansys responses to mandatory ITQ questions. 1. Do you agree that the contents of your proposal(s) will become part of any resulting ITQ and related POs and can not be held confidential? YES  NO ___ 2. Do you agree to submit one original of your proposal, together with two (2) copies and a electronic soft copy on diskette? YES  NO ___ 3. Will you include at least three (3) client references and agree you must attain acceptable scores from references for each service category you are attempting to qualify for? YES  NO ___ 4. Do you agree that you must maintain an acceptable rating by each agency you do work for in order to remain pre-qualified for each service category? YES  NO ___ 5. Do you agree to abide by agency specific requirements as outlined in section 1-25? YES  NO ___ 6. Do you agree that your response will remain valid for at least 120 business days and duration of ITQ and related POs? YES  NO ___ 7. Are you a TSB or do you currently have or have had a contracting role in three (3) projects for each of the categories you are attempting to qualify for? YES  NO ___ 8. Do you agree that if the STATE finds any part of your response to be false, you will be placed on temporary suspension from doing business with the STATE? YES  NO ___ PAGE 4 OF 108 10/30/01
  5. 5. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing 9. Do you accept the requirements stated in sections 1-19 and 1-21? YES  NO ___ 10. Will you provide all documents of proof of insurance as required by this ITQ and any related POs? YES  NO ___ 11. Are you aware that the STATE will conduct any and all background checks it deems necessary? YES  NO ___ COMPLETED BY _________________________________ Drew Lightner, Covansys PAGE 5 OF 108 10/30/01
  6. 6. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing Professional / Technical Questionnaire 1. How do you intend to provide the resources required by this ITQ? Covansys has more than 2,800 IT professionals in the United States, and over 4,500 employees worldwide. Our ability to staff our projects and deliver services to our customers is enhanced by our local branch infrastructure, consisting of a geographically dispersed network of 25 U.S. branch offices. Our local branch infrastructure allows Covansys to act as a local partner, and enhances our ability to attract IT talent from a broad pool. Our consultants typically have a Bachelor’s or Master’s degree in Computer Science or another technical discipline. Covansys recruits and trains its consultants globally through our established domestic and international training program network. Consultants receive up to two months of training in software engineering techniques and key technologies at one of our U.S. training centers or one of our two overseas training centers in India. These centers are equipped with a variety of hardware, software, and development tools. Along with technical training, we provide our associates with business skills to enhance team building, diversity awareness, and key consulting skills such as presentation and communication training. Covansys has a very large pool of qualified staff. Acting as local partners, the Covansys team becomes an integral part of the client’s technology team, tapping into our collective experience and global resources to complete projects with skill, speed, and flexibility. That pool is further augmented by our off-site and offshore capabilities. A profile of staff and related support resource capabilities is provided below: Total number of Covansys Approximately 4,500 employees Local Covansys Staff Approximately 400 Major areas of competence Management Consulting for IT Support • Programs/Project Management • Strategic Systems/ IT Architecture Planning • Web Development and Planning • New Technology Deployment • Network Consulting • GIS • Process Engineering • Business Continuity and Event Management • Planning Application Development & Maintenance Support • E-Business • Client/Server Development • Data Warehouse • Outsourcing/Global Service Delivery PAGE 6 OF 108 10/30/01
  7. 7. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing • IT Inventory Management Tools and resources available to Project Management Methodologies support of key practice areas, • Covansys PM Methodology service focus areas and various • The Rational Unified Process (RUP) client initiatives • Booch Object-Oriented Methodology Added Value Staffing and Service Models • Rapid Team Deployment • Rapid Systems Deployment • Project Management Office Tools and Resources • Solution Centers (e.g. E-business, Data Warehouse) • Site and Staff Augmentation via Global Support and Delivery System (On-site, Off-site, Off-shore) • Rapid System Deployment Models • Best Practices Database Business Partner Service Offerings • Flexible Business Arrangements • Shares Best Practices Services • Solution Center Support • Preferred Customer Project Staffing • Added Value Resource Support While the ITQ explains that the State will request resumes as part of each RFP response, please be aware that Covansys is eager to provide to the State, upon your request, sample resumes to show the high-caliber business and technical expertise we have to help you. 2. Identify the SP contract administrator and describe the functions that person will perform. Below is the Covansys resource with primary responsibility for serving the State of Iowa. This person is accountable for ensuring that Covansys meets the State’s Information Technology needs. From a contract administrative standpoint, this individual will facilitate the resolution of budget, communication and other project related issues. Name: Drew Lightner Title: Director, Midwest Public Sector Practice Address: Covansys One Century Center 1750 East Golf Road Suite 1100 Schaumburg, IL 60173 Telephone: 847-969-3000 FAX: 847-969-6999 E-mail: dlightne@covansys.com PAGE 7 OF 108 10/30/01
  8. 8. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing 3. Describe how you plan on providing additional personnel if it becomes necessary to properly staff projects. Covansys has a very large pool of full time employees and in most cases can rely solely on this pool of resources to meet client needs. Projects are generally staffed from local branches, and will be augmented with other resources from any of the other 24 Covansys branches located in the U.S. Moreover, Covansys will offer the State the options of On-site, Off-site, and Off-shore solution delivery. All of these options will involve high-caliber Covansys-employed resources focused on providing the State with high-quality results. Additionally, Covansys will rely on business partners to ensure the clients’ needs will be met. Covansys’ business partners include Minority Business Enterprises and Women Business Enterprises. Furthermore, Covansys utilizes independent contractors to fill project staffing requirements as needed. 4. Describe your company's ability to uniquely address problems and issues related to the service category: Developing Covansys brings unique capabilities to provide support and address problems and issues in the area of development through the following resource capabilities: • Competent and Skilled Consultant Base • Services and Skills • Document Management • Client/Server Expertise • E-Business/E-Commerce Services • Internet/Intranet Service Offerings • Web - to - Enterprise Integration • CASE Tools • Object-Oriented Technology Competent and Skill Base of Consultants At the core of the system development life cycle is development. Successful development depends on a strong design, consistent project management, and highly skilled, experienced, and motivated professionals. Covansys uses intensive programs to recruit career-based consultants throughout the U.S. and internationally, screens them through a variety of interview and testing processes and selects them for future assignments on our project teams. Each Covansys consultant receives specific technological training from full time instructors. PAGE 8 OF 108 10/30/01
  9. 9. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing Between projects and after business hours, all IT professionals receive ongoing training on a variety of technology platforms. Our education and training department helps employees make the transition from legacy and client/server skills to e-commerce skills by providing cross-platform training in new technologies. In addition to comprehensive technical training, we provide extensive training in quality processes and cross-cultural communication skills. Covansys’ encourages its IT professionals to become certified in current technologies. We provide over 200 courses on our computer-based training system, which is available 24 hours a day, 7 days a week. In addition to programming languages, we offer courses in business and administration skills. Services and Skills Covansys’ goal is to help our clients achieve their business objectives through the effective use of technology. We are dedicated to helping Government and Fortune 1000 companies significantly improve the return on their investments in information technology. To reach these goals, our staff includes professionals with experience across a wide variety of industries and technologies. Covansys has extensive experience developing solutions for clients in the health care, banking, public sector, manufacturing, retail/distribution, utilities, insurance, and telecommunications fields. Covansys is a full-service provider and takes an unbiased approach to delivering IT solutions to its clients. We strive to recruit and train employees who will be responsive to client needs across a broad range of technology solutions. Our experienced professionals have developed custom solutions in a variety of technical areas from mainframe, and midrange through client/server, n-tier, and desktop systems to current web based platforms. In addition, Covansys has developed solutions for clients using specific industry software, ERP software packages, as well as Commercial Off The Shelf (COTS) applications Document Management Document Management technologies offer solutions to optimize the management of work, either routine transaction oriented or ad hoc, along with unstructured information. Covansys consultants have developed Document Management solutions for our clients in technologies that include Document Imaging, Computer Output to Laser Disk (COLD), Workflow, and Document Management. Client/Server Expertise Covansys stays at the forefront of development technology advances (such as thin clients, n- tier architectures, and universal data servers) that affect client/server architecture in order to deliver scalable, extensible, and maintainable business applications to our clients. Covansys’ methodology, framework, and expertise provide: For object-oriented development, Covansys’ Business Solutions Framework (BSF) provides a proven, reusable architecture for building Internet-enabled client/server applications. The BSF component-based architectural framework establishes a sound technical infrastructure PAGE 9 OF 108 10/30/01
  10. 10. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing that supports a wide range of complex business applications. This allows clients to devote more time to business needs of the system; improve quality and reliability; reduce development risks; and maximize return on investment by leveraging the industry’s best products and technologies. E-Business/E-Commerce Services Covansys works with clients to understand their business processes and identify areas where Internet-based development can prove beneficial. Covansys’ E-Business services can • Establish web sites and Internet strategies that will attract new customers, shorten sales cycles, and enhance customer communications. • Develop extranet solutions to enhance and support relationships with strategic partners using EDI and other electronic information transfer strategies. • Improve customer satisfaction with Internet-based help desks and automated problem handling and resolution. • Optimize internal operations with Intranet solutions for communicating with and among employees and departments. • Increase revenues with online sales and electronic distribution. Internet/Intranet Development Expertise Following are examples of some of the Internet/Intranet development technologies that Covansys has used on projects: • WebSphere Application Server, Internet Information Server (IIS) and Apache Web servers among others • Enterprise Application Integration including the use of MQSeries, CICS, EJB, CORBA, CGI, and PERL • HTML and JavaScript for front-end screen design and edits • Graphic Design of screens using professional graphic designers • Java, including applets and Java servlets • Visual Basic and Visual C++ • ActiveX Development • Active Server Pages (ASP) and VB Script • JDBC, ODBC Database connectivity • Implementations on IBM mainframe, UNIX, Linux, and Windows NT Web and Application Servers • Database development including DB2, SQL Server, Sybase, Universal Database (UDB), and Oracle • Special Project Management techniques to implement Internet based project Internet/Intranet Service Offerings Since 1996, Covansys has been offering Internet/Intranet-related, enterprise-level solutions in the following service areas: Web Repository Applications, including Broadcasting and Narrowcasting; Thin-Client Applications, including Tracking Systems and Legacy System Re- engineering; E-Commerce and E-Business Applications, including Extranets and Electronic Merchandising. PAGE 10 OF 108 10/30/01
  11. 11. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing Web-to-Enterprise Integration Web-to-Enterprise Integration requires an understanding of business and legacy systems, deep traditional application development, a breadth of knowledge across disparate software and platforms, and outstanding technical and architectural skills. Covansys consultants possess these skills. We analyze our client’s organization in order to develop an integrated system by linking the Web-based, front-end technologies to the rest of the enterprise’s back- end technologies in a way that maximizes speed, effectiveness, and efficiency both within and across an organization. CASE Tools Covansys possesses significant development experience with numerous CASE tools and their associated methodologies, including Rational Rose, KnowledgeWare’s Application Development Workbench (ADW), Texas Instruments’ Information Engineering Facility (IEF), and Bachman’s ANALYST. Object-Oriented Technology Covansys has a core team of object-oriented specialists with years of experience in this rapidly emerging technology. Crossing the business and manufacturing disciplines, these consultants provide expertise in the training and mentoring sectors, as well as in all phases of the software lifecycle, from analysis to implementation. Skilled in Smalltalk, C++ and Java environments, the object-oriented specialists have real-world experience with the prevailing methodological approaches, including Schlear-Mellor, Wirfs-Brock, Rumbaugh, Booch, and Jacobson. Please see responses to question #6 for a thorough listings of specific platform and programming language experience of Covansys developers. 5. Describe your company's practices in adopting client policies and methods. Covansys is a worldwide provider of IT services to a diverse group of companies and organizations. We advise clients on strategic business and technology plans as well as develop and implement appropriate IT application solutions. Covansys’ policy is to partner with its clients to find the best possible solution to meet the client’s needs. Although Covansys has a wide range of tools and proven methodologies at its disposal, it is our practice to assess the client’s needs and customize or adapt those tools and methodologies that are most appropriate for the client environment and resources. Our company is flexible in working in client environments and within client policies and methods. Above all, Covansys focuses on the successful delivery of overall solutions for its client. PAGE 11 OF 108 10/30/01
  12. 12. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing For the following questions indicate in each area the extent of knowledge and training your company would be able to offer and whether your company would be able to provide performance with or without guidance, or could teach others. 6. List each type / brand of operating system/ communication system you are experienced with in each category below and make comments. a) Mainframes: Covansys has extensive knowledge and experience with the following mainframe platform: • OS/390 – MVS/ESA • Unisys Covansys has extensive knowledge and experience with the following mainframe development languages and tools: • CICS • Abend-aid • COBOL • ADABAS • Assembler • DB2/400 • Eztrieve • FOCUS • Fortran • IBM Mainframe Utilities • Quickjob • Intertest • Expeditor • ISPF • Fileaid • MQSeries • SAS • MQ Series Integrator, V2.0 • Crystal Reports • Teradata • Abend-aid • VSAM In this area, Covansys would be able to provide performance without guidance, and would be able to train others. b) Midrange / Minicomputer: Covansys has extensive knowledge and experience with the AS/400 and DEC/VAX platforms and the following midrange development languages: • CL/400 (Command Language) • COBOL/400 • Cool:2E • Cool:Plex • ILE/RPGLE • Jacada Software • Lansa Software • RPG • RPG400 PAGE 12 OF 108 10/30/01
  13. 13. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing • RPGIII/IV In this area, Covansys would be able to provide performance without guidance, and would be able to train others. c) Client / Server / Distributed Systems: • AIX/6000 • AIX/ESA • BSD • HPUX - Hewlett Packard Unix • Linux • Sun Solaris • Unix - General • VM • VMS In this area, Covansys would be able to provide performance without guidance, and would be able to train others. d) Desktop: • Apple Macintosh • DOS • OS/2 • Windows 2000 • Windows 9x • Windows NT • Windows XP In this area, Covansys would be able to provide performance without guidance, and would be able to train others. e) LAN: Covansys has extensive knowledge and experience with the following networking technologies: • ADSL • Konfig • Apache Web Server • LAN/WAN • ATM • Novell Implementations (Netware) • Banyan • OpNet • cc:Mail • Optical • Checkpoint • Raptor • Cisco PIX • SideWinder PAGE 13 OF 108 10/30/01
  14. 14. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing • DMZ Deployment and Construction • SMS (Systems Management Server) • Ethernet • SNA • FDDI • Sniffer • Firewall Deployment and Tuning • Sonet • Frame Relay • Sun SunNetManager • Gauntlet • Sun Web Server • General Security • TCP/IP • HP OpenView • Telephony • Index Server • Tivoli • ISDN • VPN In this area, Covansys would be able to provide performance without guidance, and would be able to train others. f) Languages and DBMS: I. Covansys has extensive knowledge and experience with the following development languages: • ADSO • Pascal • Assembler • Perl • Basic • PL/1 (Programming Language 1) • Btrieve • PowerBuilder • C • PRO IV • C# • Pro*C • C++ • Q-Script • COBOL • REXX • EJB (Enterprise Java Beans) • Servlet Programming • Excel • Shell Programming • Eztrieve • Smalltalk • Eztrieve Plus • SQL • Forte • SQR • Fortran • TCL/TK • Foxbase • Turbo C++ • FTP • VB Script • HTML • VB.Net • Java • Visual Basic • JAVA Development Kit • Visual C++ • JavaScript • Visual Fox Pro • JCL • Visual Interdev • JSP • Visual J++ • Korn Shell • WML • MICROFOCUS • XSL • Natural In this area, Covansys would be able to provide performance without guidance, and would be able to train others. PAGE 14 OF 108 10/30/01
  15. 15. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing II. Covansys also has extensive knowledge and experience with the following Database Management Systems: • Access (Microsoft) • FoxPro • CMMS • IBM DB2 • Dbase • IBM UDB • DB2, enterprise Edition • IDMS • DB2, Extended Enterprise Edition • IMS • DB2 Utilities • Informix • Essbase • Ingres • FileMaker • Lotus Domino • Filepro In this area, Covansys would be able to provide performance without guidance, and would be able to train others. 7. Describe your products / experience with Databases. Data Warehousing is a core service offering for Covansys. We have extensive experience with data modeling, data marts, and data mining, in both the public and private sector. Our proven data warehousing methodology utilizes a ‘Deliver short-term, Plan long-term’ approach. This iterative approach enables Covansys to deliver a data mart that is within the context of a critical business area, and allows managers to access information to find hidden relationships and make planning more effective. Covansys designs data warehouse solutions by: • Analyzing the client’s environment • Planning to ensure the solution is flexible and scalable • Designing a data model that accurately reflects the organization needs • Building a solution customized to deliver performance • Implementing solutions smoothly • Transferring knowledge to ensure on-going operation of the solution component Covansys provides our customers with an intelligent mix of industry and technical professionals that provides and aggregate base of knowledge to deliver a successful data management solution. Our database experience includes: a) Administration: • DB2 DBA • INFORMIX DBA • Lotus Notes Administration • MS SQL Server DBA • Network Administration • NT Administration • Oracle DBA • SYBASE DBA PAGE 15 OF 108 10/30/01
  16. 16. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing • Teradata DBA • UNIX Administration In this area, Covansys would be able to provide performance without guidance, and would be able to train others. b) Application Development tools: • Access (Microsoft) • FoxPro • CMMS • IBM DB2 • Dbase • IBM UDB • DB2, enterprise Edition • IDMS • DB2, Extended Enterprise Edition • IMS • DB2 Utilities • Informix • Essbase • Ingres • FileMaker • Lotus Domino • Filepro In this area, Covansys would be able to provide performance without guidance, and would be able to train others. c) End user tools: • Cognos • Microstrategy • Sagent • SPSS In this area, Covansys would be able to provide performance without guidance, and would be able to train others. d) Structure and methodologies: The following are areas in which Covansys has Structured Methodology business experience and technical expertise: • Artemis • PMI Member • Capacity Planning • Primavera P-3 • Change Management • Procurement • Configuration Management • Rational ClearQuest LT • Contingency Planning • Rational Requisite Pro • Covansys Project Pro • Rational Unified Process (RUP) • Defect Management • Risk Management • Disaster Recovery • Scope Management • ISO • SDLC PAGE 16 OF 108 10/30/01
  17. 17. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing • Methodology • SEI/CMM • Metrics • ShureTrak • MS Project In this area, Covansys would be able to provide performance without guidance, and would be able to train others. e) Other: Covansys has valuable business experience and technical expertise with the following Data Warehousing technologies: • Accrue (Data Mining tool) • Impromptu • Alpha Blox • Informatica PowerMart/PowerCenter • Angoss (Data Mining Tool) • Microstrategy • Ardent Datastage • Microstrategy eCRM • Brio • OLAP • Business Objects • Powerplay • Cognos • Redbrick Decision Server • Delphi • Sagent (BI Toolset) • Dimensional Data Modeling • Seagate • ETL (Extract, Transform, Load) • SPSS (Data Mining Tool) • Hyperion (BI Toolset) • SQL/2000 (BI specific knowledge) In this area, Covansys would be able to provide performance without guidance, and would be able to train others. 8. What general software applications have you experience in? I. Banking Software: • Hogan • Lockbox II. Accounting Software: • Great Plaines Software • Lawson Financials • MAS 90 Software • Oracle Financials • Peachtree • Quickbooks III. Enterprise Resource Planning: • Advantage+ • Baan • JD Edwards • Kana Communications PAGE 17 OF 108 10/30/01
  18. 18. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing • Lawson • Oracle • Peoplesoft • SAP – ALE • SAP - FI/CO • SAP - Human Resources • SAP - Sales/Distribution IV. Customer Relationship Management: • Clarify • e.Piphany • Quintus • Remedy • Siebel • Vantive • WebTone In each of these areas, Covansys would be able to provide performance without guidance. 9. Please describe any experience and deployed solutions in each of the following specific technologies below. a) Help desk solutions / technologies The critical success factors for Covansys’ Help Desk services are simple: knowledge, experience and commitment. Our help desk staff are experienced field support professionals. This has ensured Covansys’ success in providing first rate help desk services to the end users of a numerous statewide automated systems, supporting thousands of users. Our Help Desk Services incorporate two components: Help Desk – This is further broken down into three different levels of support o First Level Support – The Help Desk person records the call (adds new help desk entry) and resolves problem, if possible. o Second Level Support – At this level the help desk person cannot resolve the call and must refer the problem to a “subject matter expert” who would then attempt resolution. Help desk staff track status and enter the information into the help desk tracking system. o Third Level Support – A technical solution is required to resolve the problem. Action at this level is coordinated with the requesting user(s), the help desk and the project’s technical team. • Problem Management – This includes three general categories of activities: o Problem categorization and logging, o Problem tracking and escalation, and o Problem resolution. Covansys’ approach to evaluate Help Desk performance incorporates different tools to measure quantity and quality. Quantity and timeliness of response to the incoming call PAGE 18 OF 108 10/30/01
  19. 19. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing itself are measured using an automated call distribution (ACD) system and may include an interactive voice response (IVR) system. These two tools serve to log and route many of the calls with minimum primary help desk staff intervention. Additionally, quality of response to questions or problems and timely escalation is measured using an automated call tracking (ACT) system. This software will monitor the quality of Help Desk performance by answering such questions as: call resolution on the first contact? were they escalated? And if so, what is the turnaround time on the escalation? Also, the automated tracking software provides reporting to ensure conformance to the performance measurements. While call tracking software can enhance the responsiveness of a help desk, the key to excellent customer service is well trained staff with the expertise to understand the question, who understand the needs of the customer and with a desire to deliver quality service in a timely manner. Covansys typically Help Desk Service level agreements additionally measure: • Prime Time Availability • Speed of Answer. • Average Answer Time • Abandon First Call Resolution • Customer Satisfaction Rate • Prime time resolution • Non-prime time resolution Covansys develops appropriate reports to measure all Service Level Metrics covered by the Service Level Agreements. Finally, Covansys characteristically proposes implementation of a disaster recovery plan to complete Help desk operations. Covansys has implemented Help Desks solutions successfully utilizing such products as: • Help Desk EZ SQL • Remedy Help Desk • Remedy Action Request System • GoldMine’s HEAT ACT • Norstar Prelude ACD • Genesys ACD In this area, Covansys would be able to provide performance without guidance, and would be able to train others. b) Data development Covansys’ success in developing data warehouses or data marts is centered around the philosophy that the preliminary data quality assessment is key to the optimization of the implementation. Through the preliminary data quality assessment process, data quality issues are discovered and resolutions are determined prior to design and construction PAGE 19 OF 108 10/30/01
  20. 20. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing phases of the project, limiting the need for the rework and scrappage that often occurs in projects where the preliminary assessment has either been by-passed or limited in scope. Quality is defined as conformance to requirements. Our data quality assessment measures the degree of conformance of the data to the business requirements in the organization. In a data warehouse environment, this is reflected as the ability of the data in the warehouse to answer the end-users’ business questions. Significant processes involved include: • Confirm Business Question Definitions and Prioritize • Target Data Model • Identify Candidate Data Sources • Source System Analysis • Identify Know Defects • Develop Source Data Elements Candidates • Referential Integrity Analysis • Field Analysis • Define Thresholds and Tolerances A sampling of automated analysis and quality assessment utilities and tools that Covansys is experienced with include: SAS, Eztrieve, Trilllium, and Finalist Vality. In this area, Covansys would be able to provide performance without guidance, and would be able to train others. c) Data analysis Covansys’ Business Intelligence (BI) practice utilizes a team of professionals dedicated to excellence in the BI space. Covansys offers a complete suite of BI services for delivering successful BI solutions, including: • Business Needs Definition • Architecture and Design • Return On investment • Project Planning & Management • Requirements Definition • Data Warehouse, Data Mart & • Tool Evaluation & Selection Operational Data Store Creation • Tool Integration • Data Modeling • Data Transport from OLTP • Metadata Management Sources • Core Database Design • Data Quality Assurance • Middleware • End User Access • Testing Covansys’ BI practice is conversant in many of the leading technologies required to deliver a successful solution. The primary technologies with which Covansys is conversant are: PAGE 20 OF 108 10/30/01
  21. 21. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing OLAP and Reporting Tools • Cognos • Business Objects • MicroStrategy • Eureka! (CA) • Brio • Hyperion In this area, Covansys would be able to provide performance without guidance, and would be able to train others. d) Data modeling Covansys has extensive experience in data modeling, in standalone projects or associated with data warehousing and application design and development projects. Our typical methodology approach consists of: review of the existing systems documentation; analysis of the organization’s existing databases and file system using analysis toolsets; decomposition through iterative analysis of both the business processes and the associated data requirements via interviews with end users and JAD sessions. The resulting information is coupled with business drivers and an inventory of the business area’s current data management and architecture to develop recommendations for the management of information across all organizations. Customary Data Models produced in ERwin and Microsoft Excel include: • A conceptual data model showing high-level entities and their relationships • Logical data models by subject area showing high-level entities, their relationships, the definition of key data attributes, and associated metadata • Recommended corporate model showing a consolidated view of the subject area logical data models • Information model showing usage of entities by business process Covansys has extensive knowledge in the following Case and Data Modeling Tools: • Cool:Biz • Cool:Enterprise • Cool:Plex • Cool:Gen • Cool:2E • CSP • ERwin • Oracle Designer 2000 • Oracle Developer 2000 • PACBASE • PowerDesigner • Telon In this area, Covansys would be able to provide performance without guidance, and would be able to train others. PAGE 21 OF 108 10/30/01
  22. 22. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing e) Facilitating and consulting Covansys offers extensive knowledge and experience in the following: • BPR (Business Process Modeling) • ModelMart • Caliber (Requirements Engineering) • Paradigm Plus • ClearQuest • Power Designer • Cool:Biz • Rational Rose • Designer 2000 • Requisite Pro • Erwin ERX In this area, Covansys would be able to provide performance without guidance, and would be able to train others. f) Photogrametery and remote sensing This is not an area of focus for Covansys. If the State needs a solution requiring these measuring and sensing technologies, Covansys would engage one of our many business partners to provide these services. g) Data collection and clean up mapping From the detailed analysis and design through implementation, Covansys brings its clients collective database experience. Once the data quality assessment has been completed (see above b) Data development), and anomalies are identified, the data cleansing process can are developed, keeping focus on the requisite that the data meet the business requirements across the organization. Covansys’ methodology covers: • Define the preliminary transformation rules and processes • Create specifications for the ETL (Extraction / Transformation / Loading) • Determine ETL system • Create validation process • Create audit requirements • Enact historical profiling • Define Thresholds and Tolerances • Identify Error handling and reporting Requirements • Implement data cleansing processes and procedures • Create data load and update strategy • Create data genealogy • Map source to target • Execute, test and debug In this area, Covansys would be able to provide performance without guidance, and would be able to train others. PAGE 22 OF 108 10/30/01
  23. 23. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing h) GIS / ESRI Software / Mapinfo Covansys has experience with GIS technology and related geographic mapping system solutions from working with several ecology departments and organizations. Project work has included analysis and design components of the following: • GIS components required to track specific site requirements • Integration of GIS spatial data with information system tabular • Linked and integrated ESRI’s ArcView product with Texas Instruments’ Composer product • Linking individuals and organizations associated with a specific site • Provided complete interface with SmallWorld GIS platform, including bi-directional data flow from GIS to Telecommunication Network Planning Database i) Electronic Commerce / EDI Covansys has been integrating Web applications with core business systems since the infancy of the Web. We call it Web-to-Enterprise Integration, and it's one of our areas of concentration. Our Web-to-Enterprise Integration methodology integrates our understanding of business and legacy systems, deep traditional application development, a breadth of knowledge across disparate software and platforms, and outstanding technical and architectural skills. We look at the big picture and the potential for leveraging CRM, ERP, and SCM in order to create an integrated Web-based business and technology strategy. Our goal is to help our clients improve efficiency, build stronger business relationships, expedite key decisions, and enrich customer relationships. The result: an information strategy that reduces costs and creates improved revenue generation opportunities for your organization. Covansys’ extensive technical expertise in E-commerce include the following technologies: • .NET • LDAP • Active Objects • Mercator • ActiveX • Microsoft Transaction Server • Actuate Reporting Software • MS Active Directory • Ariba Software • MS Backoffice Server Package • ASP (Active Server Pages) • MS BizTalk Server • ASP + • MS Exchange Server • ATG Dynamo • MS Frontpage Developer Tool • BackTalk • MS Host Integration Server (HIS) • Blue Martinis Software • MS Proxy Server • BroadVision • MS Site Server • CGI Programming • MSMQ • Cold Fusion Server • NetObjects Fusion • Cold Fusion Studio • ODBC • COM/DCOM • Public Key Infrastructure (PKI) PAGE 23 OF 108 10/30/01
  24. 24. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing • COM+ • Rational Purify • Commerce One • Rational QualityArchitect • Commerce Server • Rational Unified Change Management • CORBA • Search Engine Optimization • CSS (Cascading Style Sheets) • Symantec Visual Café • DHTML • Telnet • DSML • Tuxedo • DNA • Verisign Certificates & Servers • eBT Engenda - Content Management • Vignette Content Management • EDI (Electronic Data Interchange) • Vignette Story Server • Electronic Payment • VRML • Extol - Web Based EDI • WAP (Wireless Application Protocol) • HTML (HyperText Markup Language) • Web Page Layout/Design • I2 Technologies • Web Portals • IBM Commerce Integrator • Web Services • IBM VisualAge • Web Stress Analysis • Internet Security/Acceleration Server • WebGain Suite • I-Planet • Weblogic • J2EE • WebMethods/Active Software • Java Web Server • Websphere • Jbuilder • WebSphere Application Server, AE • JDBC • WebSphere Application Server, EE • Jdeveloper • WebTrends Analyser • Kerberos Encryption Process • WINSOCK • Kinzan ASP based Portal Service • XML In this area, Covansys would be able to provide performance without guidance, and would be able to train others. j) Document management Document Management Services are one of Covansys’ core service offerings, and are designed to automate the creation, sharing, storage, retrieval, maintenance, security, and final disposal of many type of documents that an organization receives and generates. Our Documents Management solutions enable our clients to reduce personnel and equipment costs, increase the accessibility of information across the organization, distribute information in a more timely fashion, maintain a higher level of security of information, and provide management reporting on documents in process, their location, status and possible bottlenecks that may require attention. Some of the major solutions we offer are Electronic Document Management, Document Imaging, Workflow Processing, Computer Output to Laser Disk (COLD), and Forms Processing. Document Management technologies that Covansys has experience with include: ActionPoint, Documentum, Eastman, FileNet, Kofax, PC Docs, and Wang. In this area, Covansys would be able to provide performance without guidance, and would be able to train others. PAGE 24 OF 108 10/30/01
  25. 25. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing k) Telecommunications wide area network Telecommunications wide-area network technology is not part of Covansys’ core services offering. However, Covansys does offer WAN/LAN planning, deployment and support solutions. For more detail please refer to the Administration service category package. l) Biometrics If the State needs a solution requiring the use of technologies for measuring and analyzing human body characteristics (fingerprint authentication, etc.), Covansys can help implement existing software packages that perform these functions. m) Wireless Networking Wireless LAN solutions are not part of Covansys’ core services offering. Notwithstanding, our strategic alliances with mobile services providers has facilitated our ability to develop and deploy reliable mobile information services. We have successfully developed for various clients mobile applications that access enterprise applications and data, and reliably deliver them to users through a variety of mobile devices. Similarly, our knowledge and experience with WML and WAP can deliver solutions that make enterprise applications available as mobile services to customers and employees. n) IT staffing Covansys’ goal is to help our clients achieve their business objectives through the effective use of technology. We are dedicated to helping our clients significantly improve the return on their investments in information technology. To reach these goals, our staff includes professionals with experience across a wide variety of industries and technologies. Covansys has extensive expertise working in the public sector. Our Associates have performed technology services in the form of outsourcing, facilities management, custom software development, staff augmentation, project management, data warehousing, network administration, Internet strategies, business process improvement, and strategic systems planning, among other areas. We have successfully staffed projects from one consultant to several hundred. Our network of 4,500 employees worldwide and branch infrastructure ensures effective project staffing and delivery. PAGE 25 OF 108 10/30/01
  26. 26. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing o) Graphic / web design Covansys has received the following awards for outstanding web site development: • for CIO Magazine’s 1999 top 50 Intranet web site award for our application at Forsythe Technologies • CIO Magazine’s 1998 top 50 Intranet web site award for our application at Allied Van Lines Covansys has extensive knowledge and experience in the following graphic and web design technologies/tools. • Adobe Acrobat • Macromedia Fireworks • Adobe FrameMaker • Macromedia Flash • Adobe GoLive • Macromedia Freehand • Adobe LiveMotion • Macromedia UltraDev • Adobe Photoshop • MS FrontPage • Adobe Premiere • MS Powerpoint • CorelDraw • MS Publisher • Dreamweaver • PageMaker • Graphics • Quark • GUI Development - C/S • Quicktime • GUI Development - Web based • RealAudio/Video • HTML • Shockwave • Human Factors • SVG • Illustrator • Vizact 2000 • JASC Paint Shop Pro • Web Usability Testing • Macromedia Authorware • Windows Media Player • Macromedia Director In this area, Covansys would be able to provide performance without guidance, and would be able to train others. p) Other Covansys has extensive experience and knowledge in the following areas: I. Quality Assurance and Testing Q A Tools: • IV&V • Mercury LoadRunner • Mercury Test Studio • Mercury WinRunner • PVCS • QAcenter • Quality Control • Rational ClearCase • Rational Test Studio • Rational TestManager • Segue Silkperformer • Segue SilkTest • Segue Test Studio • Source Safe/ Visual Source Safe PAGE 26 OF 108 10/30/01
  27. 27. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing • SQA (Software Quality Assurance) • Test Scripts • Testpro • Version Control • Xrunner In this area, Covansys would be able to provide performance without guidance, and would be able to train others. II. JAD Facilitation Covansys routinely conducts JAD sessions to define requirements and identify Critical Success Factors and measurable objectives for new system development. Covansys’ approach is characterized by significant use of group facilitation, an intense focus on rapid delivery of results, with the purpose of developing an intimate understanding of a client’s business objectives. JAD facilitations are conducted over a series of working sessions by Covansys consultants with focused participation and involvement from client stakeholders and subject matter experts, with the goal of reaching agreement regarding such items as application functionality, user interfaces and security, etc. Effective, efficient and informed cross-functional decision making is the result of using Covansys consultants and process, coupled with a deep participation and commitment of key members of a client’s organization. JAD facilitations start with a vision statement, go through an iterative process of targeted focus discussion, and conclude by the transferring of the engagement results from Covansys practitioners to the client’s personnel. This includes presentation to the client with artifacts, high level documentation, and diagrams. In this area, Covansys would be able to provide performance without guidance, and would be able to train others. PAGE 27 OF 108 10/30/01
  28. 28. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing - APPENDICIES - PAGE 28 OF 108 10/30/01
  29. 29. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing APPENDIX A – Client Reference Surveys Statement The following Covansys clients have been asked to complete the Client Reference Survey Form and, per the ITQ, mail the responses directly to: Ashley Super, Purchasing Agent III. ITQ Number : BD080200S102 On Behalf Of Covansys STATE of Iowa Department of General Services, Purchasing Division Hoover STATE Office Building, Level A Des Moines, IA 50319-0105 These references represent only a small sample of satisfied Covansys clients who have benefited from our services. Additional references are available upon request. A. Client: State of Indiana - Family and Social Services Administration (FSSA) Project: Indiana Support Enforcement Tracking System (ISETS) Contact: Bill Ashton Title: Acting Director Address: 132 E Washington St, 8th Floor Indianapolis, IN 46204 Phone Number: 317-232-7944 e-mail: washton@fssa.state.in.us Service Categories: i. Strategy / Vision / Consulting ii. Project Management iii. Design/Planning iv. Developing v. Testing vi. Implementation vii. Training viii. Ongoing Support ix. Administration B. Client: Iowa Dept of Personnel Project: Iowa Public Employees’ Retirement System (IPERS) – Retirement Benefit Estimator Contact: Leon Schwartz Title: Chief Operations Officer Address: PO Box 9117 Des Moines, IA 50306-9117 Phone: (515) 281-0060 E-mail: leon.schwartz@idop.state.ia.us PAGE 29 OF 108 10/30/01
  30. 30. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing Service Categories: i. Strategy / Vision / Consulting ii. Project Management iii. Design/Planning iv. Developing v. Testing vi. Implementation C. Client: Florida Department of Children and Families Projects: Florida Statewide Reporting System (SRS); Child Care Management System (CCMS); Enhanced Field System (EFS) Contact: Connie Reinhardt Title: EBT/EFT Systems Director Address: 1317 Winewood Boulevard Building 1, Room 402 Tallahassee, FL 32399-0700 Phone: 850-922-0232 e-mail connie_reinhardt@dcf.state.fl.us Service Category: ii. Project Management iii. Design/Planning iv. Developing D. Client: Public Employees Retirement System of Ohio Project: Savings System Conversion Project (SSCP) Contact: Blake Sherry Title: Director, Information Systems Address: 277 East Town Street Columbus, Oh 43215 Phone: (614)466-3793 E-mail: bsherry@opers.org Service Categories: i. Strategy / Vision / Consulting ii. Project Management iii. Design/Planning iv. Developing v. Testing vi. Implementation vii. Training viii. Ongoing Support ix. Administration PAGE 30 OF 108 10/30/01
  31. 31. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing E. Client: Ohio Department of Job and Family Services Project: System Enforcement Tracking System (SETS) Contact: Sylvan Wilson Title: Deputy Bureau Chief Address: 50 West Broad Street 5th Floor Columbus, OH 43215 Phone: (614) 466-7291 E-mail: swilson@odjfs.com Service Categories: i. Strategy / Vision / Consulting ii. Project Management iii. Design/Planning iv. Developing v. Testing vi. Implementation vii. Training viii. Ongoing Support ix. Administration PAGE 31 OF 108 10/30/01
  32. 32. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing APPENDIX B – Cost Data Sheet This section provides current pricing information for Covansys. The position descriptions were obtained directly from the ITQ. This pricing information is considered confidential. Covansys offers the State unique and flexible delivery options: Local Partnership, Global Delivery. Covansys consultants perform engagements On-Site, Off-Site, or Off-Shore. Many clients utilize a combination of these delivery scenarios. In all case, we manage our relationship with our clients in their locale. We have broken down our rates respective of the On-Site, Off-site, and Off-shore solution development option. Travel costs primarily account for the rate differences between the On-Site and Off-Site options. All rates are Not to Exceed Rates, and are negotiable based on proposed project size and duration. These rates are valid for 12 months from the signing of the ITQ agreement. On-site enables clients to benefit from having Covansys resources on location at the client site. Off-site allows Covansys resources to serve clients remotely from the Covansys Advanced Technology Centers (ATCs). The Off-shore development option, if selected by the state, offers high-quality solutions at very low hourly rates. This option enables clients to benefit from Covansys India development centers. COST DATA SHEET for ITQ Number : BD80200S102 Revision: 1.0 FOR SERVICE CATEGORY: Strategy / Vision COMPANY NAME: Covansys Corp.. Date: 10/29/2001 Not to Exceed Hourly Rate Iowa ITQ Service Category Description U.S. $ On-Site Off-Site Off-Shore 1. Strategy/Vision/Consulting Architect Brings the ability to put together a “big picture” of a technical $200 $175 N/A solution. Subject Matter Expert Brings a deep expertise in a $185 $160 N/A specific technology or business PAGE 32 OF 108 10/30/01
  33. 33. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing Not to Exceed Hourly Rate Iowa ITQ Service Category Description U.S. $ On-Site Off-Site Off-Shore area. Business Consultant/Analyst Brings the ability to analyze and $150 $125 N/A recommend business process improvements and re- engineering. 2. Project Management Program Manager Manages multiple projects at once $200 $175 N/A both related and unrelated in nature and scope. Project Manager Manages a specific project or $185 $160 $60 aspect of a project on larger projects. Project Administrator Assists with the administration of $100 $75 $30 the project management activities. Technical Writer A writer with skills in a specific $100 $75 N/A technical arena and the ability to write technical information to be consumed by an end-user community. 3. Design/Planning Architect / Technology Lead Responsible for the design and $150 $125 $50 technical specification of a business solution or a specific aspect of a business solution on larger projects. 4. Developing Developer Builds solution components based $115 $90 $30 on technical specifications. Sr. Developer Builds solution components based $125 $100 $40 on technical specifications. Extensive experience. Jr. Developer Builds solution components based $100 $75 $25 on technical specifications. Limited experience. Engineer Builds infrastructure solutions $115 $90 $30 based on technical specifications. Sr. Engineer Builds infrastructure solutions $125 $100 $40 PAGE 33 OF 108 10/30/01
  34. 34. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing Not to Exceed Hourly Rate Iowa ITQ Service Category Description U.S. $ On-Site Off-Site Off-Shore based on technical specifications. Extensive experience. Jr. Engineer Builds infrastructure solutions $100 $75 $25 based on technical specifications. Limited experience. Emerging/Niche Technology Builds solutions based on $125 $100 $35 technical specifications using emerging or niche technologies. Sr. Emerging/Niche Technology Builds solutions based on $150 $125 $45 technical specifications using emerging or niche technologies. Extensive experience. Jr. Emerging/Niche Technology Builds solutions based on $115 $90 $30 technical specifications using emerging or niche technologies. Limited experience. 5. Testing Test Planning Analyzes business requirements $125 $100 $30 and technical specifications to determine and build a test plan. Quality Assurance Builds and executes test scripts $115 $90 $25 based on a test plan. Tracks and coordinates issue resolution. 6. Implementation Implementation Planning Analyzes business requirements, $150 $125 N/A technical specifications and end- user community requirements to determine and build an implementation plan. 7. Training Product Building Build a training product. $150 $125 N/A Classroom Delivery Deliver a training product in a $115 $90 N/A classroom setting. Online / CBT Build a training product $125 $100 N/A specifically for online and computer based training. PAGE 34 OF 108 10/30/01
  35. 35. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing Not to Exceed Hourly Rate Iowa ITQ Service Category Description U.S. $ On-Site Off-Site Off-Shore Field Delivery Deliver a training product at the $115 $90 N/A customer’s location. 8. On-Going Support Help Desk Support Provide required technical $100 $75 $40 support via phone. On-Site Support Provide required technical $115 N/A N/A support working at the customer’s site. On-Call Support Provide required technical $115 $90 N/A support on an as needed basis, 8x5 8x5 normally associated with a service level agreement. $170 $145 24 x 7 24 x 7 9. Administration Database Perform database administration $125 $100 N/A activities on the selected database. LAN/WAN Perform local-area network and $125 $100 N/A wide-area network administration activities on the selected network operating system. Operating System Perform operating system $125 $100 N/A administration activities on the selected operating system. Web Perform administration activities $125 $100 N/A related to web infrastructure components, such as web server, application servers, search engines, etc. Messaging Perform administration activities $125 $100 N/A on the selected messaging platform. Security Perform administration activities $150 $125 N/A relating to security, auditing, and enforcement. Emerging/Niche Technology Perform administration activities $150 $125 N/A on technologies which are emerging or unique to the organization. PAGE 35 OF 108 10/30/01
  36. 36. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing Not to Exceed Hourly Rate Iowa ITQ Service Category Description U.S. $ On-Site Off-Site Off-Shore PAGE 36 OF 108 10/30/01
  37. 37. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing APPENDIX C – Non-collusion Affidavit NON-COLLUSION AFFIDAVIT I, the undersigned, am the person responsible for the preparation of and cost data contained in this response submitted to the STATE in response to this ITQ and certify that: Cost data has been arrived at independently and without consultation with any other party. No information regarding this response content has been disclosed to any other party that may be or may potentially be responding to the ITQ with a response. No attempt has been made to induce or to refrain any other party in responding to this ITQ or to influence the content of their response. This response and subsequent proposal(s) submitted by my firm to RFPs referring to this ITQ is made / will be made in good faith and not pursuant to any discussions / agreement with any other party. My firm and its affiliates, subsidiaries, officers, directors and employees are not currently under investigation or been convicted for any act prohibited by federal law involving conspiracy or collusion with respect to bidding on public ITQ and related POs, except as follows: _________________________________________________________________________ _________________________________________________________________________ _________________________________________________________________________ _____________________________________________________________ I understand that any miss-statement in this affidavit is and shall be treated as fraudulent concealment from the STATE of the true facts relating to the response submission for this ITQ. Name: Jim Kearns, Position : Area Vice President SIGNITURE: ____________________________________ Date : _________________ Representing COMPANY NAME: Covansys Corporation SWORN TO AND SUBSCRIBED BEFORE ME THIS DAY _________ OF 20 _______ . NOTARY PUBLIC _________________________ My commission expires: __________ PAGE 37 OF 108 10/30/01
  38. 38. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing APPENDIX D – Lobbying Certification Form LOBBYING CERTIFICATION FORM FOR ITQ AND RELATED POSS, GRANTS, LOANS, AND COOPERATIVE AGREEMENTS The undersigned certifies, to the best of her or his knowledge and belief, that No federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of any agency, a member of Congress, an officer or employee of Congress in connection with the awarding of any federal contract or agreement, or the making of any federal grant, loan, or co- operative agreement. If any funds other than federal appropriated funds have been paid to any person for influencing or attempting to influence the making of federal contracts or federal grants, loans, co-operative agreements, the undersigned will submit full disclosure of lobbying activities showing all details and supporting documents. The undersigned will require any or all subcontractors to submit a separate lobbying certification and disclosure accordingly. SIGNATURE: _____________________________ TITLE: Area Vice President COMPANY NAME: Covansys Corporation DATE: ____________ PAGE 38 OF 108 10/30/01
  39. 39. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing APPENDIX E – Debarment, Delinquent, and Suspension Status PAGE 39 OF 108 10/30/01
  40. 40. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing PAGE 40 OF 108 10/30/01
  41. 41. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing APPENDIX F – Required Signature Page (submit two signed originals in your response) I / we as undersigned agree to the terms and conditions of the aforementioned ITQ #BD80200S102 and if our response is accepted, to furnish any and all services upon which cost data has been submitted. Any material misstatement in our response shall be treated as fraudulent concealment from the STATE of the facts relating to this ITQ. Name of Entity / Person Submitting Proposal: Covansys Corporation Mailing address: 32605 West Twelve Mile Road Farmington Hills, MI 48334. Phone: 248.488.2088 Fax: 248.488.2089 Email: _______________________  If Individual: SIGNATURE: ___________________________________Date: _________ Social Security Number: _____________________________  If Partnership: Names -type written: ______________________/_____________________ Social Security Numbers: ______________________/_____________________ SIGNATURES of PARTNERS: ____________________________________ Date: __________ _____________________________________ Date: __________  If Corporation: Corp ID# 382606945 State: Michigan SIGNATURE: __________________________________ Date: __________ Name and Title -type written: Jim Kearns, Area Vice President I / we consent to service of process by certified or register mail addressed to our designated agent as required by Part 5-13-i of the Terms and Conditions of the ITQ. I / we appoint Thomas E. Sizemore at 32605 West Twelve Mile Road, Farmington Hills, MI 48334 as our agent to receive service of process. If for any reason Covansys’ agent for service is unable to act as such or the address of the agent changes, Covansys shall immediately appoint a new agent and provide the STATE with written notice of the change in agent or address. Any change in the appointment of the agent or address will be effective only upon actual receipt by the STATE. Nothing in this provisions will alter the right of the STATE to serve process in any other manner permitted by law. WITNESS SIGNATURE: ______________________ Title: ________________ Date: __________ The STATE of Iowa, acting through the undersigned officer(s), hereby accepts the foregoing response to the ITQ and pre-approves the SP named for agency requests for proposals using this agreement. PAGE 41 OF 108 10/30/01
  42. 42. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing This acceptance and the SP’s response for the above referenced ITQ and related POs, including the terms and conditions of the ITQ constitute a binding contract between the STATE and the SP. CT ____________ Vendor ID# ____________________ CONDITIONAL TSB Evaluation Committee Chairperson ____________________________ Date: _______________ DGS Purchasing Div. Administrator: ____________________________ Date: _______________ Purchasing Agent / Issuing Officer : ____________________________ Date : _______________ PAGE 42 OF 108 10/30/01
  43. 43. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing APPENDIX G –Covansys Executive Summary Founded in 1985, Covansys (formerly known as CBSI – Complete Business Solutions, Inc.) is a publicly traded systems integration company and global IT service provider of for both the public and private sectors. Covansys has over 4,500 employees that provide services to clients through our network of offices spanning North America, Europe and Asia-Pacific. Covansys is one of the most comprehensive and complete technology services providers. Our professional heritage bridges the largest ‘Old World’ legacy systems and the New Economy’s leading-edge Web applications. Our depth of skills and experience, backed by our worldwide resources, produce one of the most capable forces in the information industry today. Since our beginning, Covansys has successfully developed and implemented solutions Fortune 1,000 companies and for State and Local Governments across the United States. Through countless successful projects, Covansys has helped leverage the full potential of technologies, including Internet-based, by working with government agencies to help understand the business processes where technology best fits the overall business objectives of the system. From information strategy plans to custom developed solutions to pre-built templates and packaged solutions, Covansys provides both the business and technical expertise to build new systems and/or make significant enhancements to existing systems. Covansys has been providing consulting services to the Public Sector since 1985, working with state and local governments to improve service delivery to their constituents through strategic information technology. Our range of experience, the scope of our expertise, and our scalable delivery model make Covansys a special breed in the technology services field. We put those attributes to work in order to guarantee our clients short-cycle project completion and ingenious resource deployment with real-world budgets. The result: innovative, problem-solving technology services that improve efficiency, reduce costs, and increase revenues. Unique Competencies and Services Given our extensive experience, expertise and resources dedicated to the Public Sector and technology industry arenas, we are confident that we can assist the State of Iowa in meeting its business objectives. Covansys has an excellent customer track record and unique delivery capabilities for END to END solutions: Global Delivery Model Covansys provides flexible project delivery by offering our clients any combination of On-Site, Off- Site, Off-Shore development. Our unique delivery model means our clients have the right resources at the right time and at the right cost -- a fact underscored by two recent industry honors. In December, 1999, Covansys became only 19 companies worldwide to achieve the highest possible maturity rating for its development centers in India -- the Software Engineering PAGE 43 OF 108 10/30/01
  44. 44. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing Institute’s CMM® Level 5 quality rating. In addition, Fortune Magazine named Covansys as one of the 100 fastest-growing U.S.-based companies in its September, 2000 issue. Strategic Business Units Covansys has established Strategic Business Units (SBU) focusing on IT Consulting with specific competencies in:  Project/Program Management Support  Strategic Systems Planning  New Technology Deployment  Network Planning and Deployment  Business Process Re-engineering  E-Business Technology Deployment Project Management Office (PMO) Covansys utilizes a unique and proven Project Management Office (PMO) support team. The PMO is an optional but recommended service that offer the following advantages:  Access to senior consultants with extensive expertise in multiple critical areas and disciplines desirable by State of Iowa.  Rapid team and solution deployment.  Ability to more easily address unanticipated problems and opportunities.  Enhanced and more effective project tracking and reporting through the use of customized tools and databases.  Ability to more easily manage multiple projects with fewer resources and minimum staffing and start-up delays. Rapid Team Deployment Covansys also offers a Full-service, Rapid Team Deployment service option (used in conjunction with PMO) that expedites the deployment of technically strong, seasoned business consultants highly experienced in areas such as:  Requirement Gathering, Process Analysis and Rapid Problem Resolution  IT Architecture Planning  IT Systems and Business Planning  WAN/LAN Planning, Deployment and Support  System Development and implementation  Business and Event Management Planning  Web Oriented Development Project efforts  New technology assessment and deployment  GIS and Data Warehouse PAGE 44 OF 108 10/30/01
  45. 45. Iowa Department of General Services Invitation to Qualify #BD80200S102, Version 1.0 Developing Additional Unique Competencies  Actively provided Re-engineering, Legacy Maintenance and Conversion services for over twelve (12) years. This expertise has consolidated our strength and offering related to re-engineering, and Legacy System Strategy and redeployment.  In-house Developed Conversion and Productivity Aids  Value Added Service Program for Client Business Partners  Advanced Technology Centers for Leading Technologies (including E-Business, Data Warehouse) PAGE 45 OF 108 10/30/01

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