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  1. 1. Portal Solutions and Opportunities Serving State and Local Government Presentation to Arizona Executive Leadership Forum - Technology Across Boundaries May 1, 2002 Gene Martel - Government Information Technology Agency Scott Whitfield – IBM Global Services “ Reducing the barriers of doing business with Government “
  2. 2. <ul><li>Agenda </li></ul><ul><li>Vision of Arizona @ Your Service </li></ul><ul><li>Benefits </li></ul><ul><li>Challenges </li></ul><ul><li>Lessons Learned </li></ul>
  3. 3. Directives: <ul><li>“ The overall strategy is to promote and develop e-government. </li></ul><ul><li>Government services should be provided online as a convenience to the people of Arizona. “ </li></ul><ul><li>Statewide Information Technology Strategic Direction and Vision 6/2001 </li></ul>“ Focusing on life events processing and one-stop shopping”
  4. 4. <ul><li>“ In addition to citizen access, e-government initiatives will enable online transactions between and among agencies and between the State and other government entities. When intra-governmental functions are handled online, the provision of governmental services will become even more integrated and efficient in Arizona.” </li></ul><ul><li>Statewide Information Technology Strategic Direction and Vision 6/2001 </li></ul>“ Setting the vision to set Arizona apart from other states”
  5. 5. <ul><li>Vision of Arizona @ Your Service </li></ul><ul><li>Provide citizens and businesses a single window to e-Government services </li></ul><ul><li>Provide a 'user-centric' design which provides access to government information and services </li></ul><ul><li>Provide a user-friendly ‘one-stop shopping’ site for citizens, businesses, and other government entities </li></ul><ul><li>Designed such that State government entities and local government entities appear as a seamless singular entity </li></ul>
  6. 6. <ul><li>What is Arizona @ Your Service? </li></ul>
  7. 7. <ul><li> </li></ul>
  8. 9. <ul><li>Arizona @ Your Service is: </li></ul><ul><li>Enterprise-wide, robust infrastructure with common services: </li></ul><ul><ul><li>Security and access control </li></ul></ul><ul><ul><li>Electronic payment services </li></ul></ul><ul><ul><li>Web enabled applications </li></ul></ul><ul><ul><ul><li>Local government citizen suite (in progress) </li></ul></ul></ul>
  9. 10. ADOT IMS system I B M Sockets Customers Arizona @ Your Service Portal Architecture  AIX 4.3.3  AFS Files Server HTTP Web Servers Application Servers Database Firewall Internet ebizweb3 ebizweb4 Web Dispatching Web Layer File Servers  AIX 4.3.3  Network Dispatcher  AFS Files Server  AIX 4.3.3  IBM HTTP Server  AFS client  IBM Intelligent Minerfor Text  Tivoli WebSeal  AIX 4.3.3  IBM Secureway Firewall  Network Dispatcher Highavailability  AIX 4.3.3  IBM WebSphere App Server Advanced Edition  AFS / DB2 Client  WebSphere Payment Manager  WebSphere Commerce Suite  WebSphere Payment Manager  AIX 4.3.3  IBM HACMP  IBM DB2  IBM Secureway LDAP Directory ebizwas1 ebizwas2 Data Layer File Servers ebiznd1 ebiznd2 ebizdb01 ebizdb02  Tivoli Distriubted Monitoring  Tivoli Storage Manager  IBM Intrusion Detection  Tivoli Web Services Manager  Tivoli Web Services Analyzer  Tivoli Risk Manager Existing Infrastructure Support ebizfw1 ebizfw2 Financial Network I B M IBM Credit / ACH acquirer ebizafs1 ebizafs2  AIX 4.3.3  Tivoli Policy Direcector  Tivoli Secureway PKI ebizsec1 ebizsec2 Web/Presentation Layer Data Layer AAMVA IP Network I B M
  10. 11. <ul><li>Benefits of an Infrastructure Portal </li></ul><ul><li>Ease of navigating government – the place to go to find ALL government information or online services </li></ul><ul><li>Re-usable, scalable architecture </li></ul><ul><li>The common infrastructure components (secure access control and financial processing) reduce time to market and costs of individual applications </li></ul><ul><ul><li>Infrastructure includes payment processing and financial reporting </li></ul></ul><ul><ul><ul><li>Credit cards (4) and electronic check </li></ul></ul></ul><ul><ul><ul><li>AFIS reporting </li></ul></ul></ul><ul><ul><li>Secure Access Gateway </li></ul></ul><ul><ul><ul><li>User ID/ Password, PKI, Single sign on </li></ul></ul></ul>
  11. 12. <ul><li>Challenges of Growing an Infrastructure Portal </li></ul><ul><li>Funding </li></ul><ul><ul><li>E-government is an additional channel of service and seldom replaces existing channels of service </li></ul></ul><ul><li>Governance of the infrastructure </li></ul><ul><ul><li>If you build it – will they come? </li></ul></ul><ul><li>Legislative and policy issues </li></ul><ul><ul><li>Signature requirements </li></ul></ul><ul><ul><li>Usage of credit cards and the associated discount fees </li></ul></ul>
  12. 13. <ul><li>Lessons Learned </li></ul><ul><li>Executive sponsorship is crucial </li></ul><ul><ul><li>Need an e Government evangelist </li></ul></ul><ul><li>Establish a Governance Structure – but design it with flexibility in mind </li></ul><ul><ul><li>The initial (Day 1) governance model will (should) differ from the steady state governance model </li></ul></ul><ul><li>Highlight successes </li></ul><ul><ul><li>Early successes are key – even if some re-work is needed </li></ul></ul><ul><li>Address the legislative and policy issues early and often </li></ul><ul><li>Keep in touch with and listen to your customers </li></ul><ul><li>The technology will be the easy part </li></ul>
  13. 14. <ul><li>Success Story - ServiceArizona </li></ul><ul><li>  Number of transactions on: </li></ul><ul><ul><li>November 13, 1997 -- 124 </li></ul></ul><ul><ul><li>November 13, 2001 -- 2,061 </li></ul></ul><ul><li>  Number of Registration Renewals: </li></ul><ul><ul><li>March 1998 – 4,360 </li></ul></ul><ul><ul><li>March 2002 – 48,619 </li></ul></ul><ul><li>  Number of transactions, annual: </li></ul><ul><ul><li>1997 – 6,761 2000 – 420,672 </li></ul></ul><ul><ul><li>1998 – 92,371 2001 – 636,387 </li></ul></ul><ul><ul><li>1999 – 297,745 2002 to date – 403,421 </li></ul></ul><ul><li>  Number of citizen-business transactions, </li></ul><ul><ul><li>November 13, 1997 through April 21, 2002 - 1,857,357 </li></ul></ul><ul><li>  Customer Satisfaction, based on Step 5 results: </li></ul><ul><ul><li>99+% Satisfied </li></ul></ul>
  14. 15. <ul><ul><li>State of Arizona </li></ul></ul><ul><ul><li>Government Information Technology Agency (GITA) </li></ul></ul><ul><ul><li> </li></ul></ul><ul><ul><li>AZ.GOV </li></ul></ul><ul><ul><li>Gene Martel, Manager Digital Government Strategies </li></ul></ul><ul><ul><li>- </li></ul></ul><ul><ul><li>602-340-9698 EXT 207 </li></ul></ul><ul><ul><li>Scott Whitfield, IBM Global Services </li></ul></ul><ul><ul><li>- </li></ul></ul><ul><ul><li>602-217-2185 </li></ul></ul>