Solutions – Business Communications Customer Issues Reduce Costs Increase Customer Retention Revenue Enhancement Improved Customer Communication Cincom Solution Document Management and Customer Correspondence CRM for Complex Manufacturing XML Integration Business Rules and Process Automation Engine Application Development Tools Application Hosting Integrated Call Center Technologies Call Center Outsourcing Case Studies Praxair Surface Technologies Barclays Bank “ Cincom has a demonstrated track record of expertise in providing customer communica-tion solutions.” - Doculabs
Business Communications Case Study Praxair Surface Technologies
Create a web-based, interactive, knowledge-driven configurator for sales personnel and customers to serve their needs for product information, configuration options and standardized budgetary estimates.
Capturing new business opportunities estimated at over $1.5 million annually
Producing custom system estimates in minutes instead of days
Generating annual savings via automation of product and service information to customers
Decreasing field service/warranty costs
Improving Engineering/Sales focus on managing customers’ most complex needs
“ There were two critical factors to implementing our project within the shortest time frame: the simplicity/ intuitiveness of Cincom’s software and the abilities/ knowledge of its internal team of professionals.”
Praxair Business Analyst
Business Communications Case Study Barclays Bank
Centralize customer information and permit access from thousands of authorized worldwide branches who send out over 24 million personalized letters per year.
Improved customer service
Achieved 50% time savings in document production
Centralized access to customer data ensures consistency across branches
Reduced document production cost from $15-$3 per letter
“ Cincom was the only company that was prepared to adapt its product to all the environ-ments we needed.”
Barclays Project Manager
Solutions – Data Access & Integration Customer Issues Access and Integration Extracting Data From Disparate Databases Real-time Decisionmaking Cincom Solution XML Integration CRM for Complex Manufacturing Application Development Tools Case Studies Siemens Thyssen “ Documented, measurable ROI is a key differentiator for Cincom.” - Gartner
Data Access & Integration Case Study Siemens Energy and Automation
Cut Quotation Times
Generate motor performance data and drawings quickly
Improve customer satisfaction
Reduced quotation times from days to minutes
Reduced the time needed to generate CAD drawings and certified motor performance data from 4-6 weeks to less than one hour.
Reduced customers’ engineering lead times
“ We evaluated nearly every interactive selling and product configuration solution on the market - and Cincom was the only system that could meet our business challenges.” - John Larabee, Manager, Engineering Systems
A savings of $450,000 (US) per year in one area alone.
One-time data entry for quotation and SAP.
“ We were very impressed with the support provided by the Cincom consultants.”
Thyssen CRM project leader
Solutions – Enterprise Management Customer Issues Improve visibility to key business processes for employees, suppliers, business partners, and customers Simplify customer and supplier-facing business processes Drive out costs throughout supply chain Improve productivity of sales and distribution channels Customer Issues Integrate disparate systems while providing more effective enterprise solutions Improve ability to manage entire product lifecycle Cincom Solution Cincom Manufacturing Resource Management CRM for Complex Manufacturing "Cincom has proven they can execute and has the references to back it up." - AMR Case Studies Boeing Fleetguard
Turn Fleetguard's production plants into an efficient, automated, operation by having desktop access to scheduling information.
Orders are now sequenced according to specifications, schedules are previewed graphically, and "what-if“ scenarios are run before committing the schedule to the shop floor.
Daily sequencing reduced by 88%, and the weekly spread time reduced by 75%.
Shop paper now prints in assembly sequence, which saves 15 hours per week in sorting time.
Typos and transcription errors have been eliminated.
“ Cincom’s system gives us visibility into our production plans to quickly determine when it makes sense to re-schedule production.”
Fleetguard Production Control Manager
Solutions – Process Automation Customer Issues Channel Productivity Organizational Flexibility Understanding Customers Customer Communications Leveraging Technology Operational Efficiency Cincom Solution XML Integration Application Development Tools Business Rules and Process Automation Engine Document Management and Customer Correspondence “ Cincom’s expertise in addressing the business requirements of organizations is grounded in years of experience.” - Doculabs Case Studies GE Capital Bank Ohio Bureau of Worker’s Compensation
Our key leaders in the following areas average over 25 years industry experience, with nearly 20 years at Cincom.
sales and marketing
Thomas M. Nies The Longest-Serving CEO in the Computer Industry Founded Cincom 1968 Previous Experience: IBM Sales Representative Education: B.A. Marketing – University of Cincinnati Master’s Degree in Finance – University of Cincinnati “ We have always defined our success by the success of our customers.”
V.P., Product Management and Marketing, Allen Systems Group
Sr. Manager, Customer Support
Sr. Engineering Manager
COO, OverC International
B.A. in Business Administration - University of Cincinnati
"Service and support is the foundation upon which
Cincom has been built."
Richard Collins Vice President, Greater Asia Pacific and Canada
Joined Cincom in 1974
Computer and System Services Manager, Air Canada
Established Teradata Canada
General Manager, Cincom Canada
Director, Global Business Development
Director, Document Solutions Group
Advanced Cost Accounting – Int’l Accounting Society
“ We help our clients’ ‘impossible dreams’
become business realities.”
Pat Dowling Managing Director, Financial Services
Joined Cincom 1995
Plant Operations Business Manager, David J. Joseph Company
Corporate Trust Operations Officer, Fifth Third Bank
Sales and Customer Relationship Management positions
Managing Director, Document Solutions Group
Managing Director, Application Service Provider Group
B.S. in Business Administration - Miami University
When Cincom created the Financial Services Group, we had two objectives in mind. First, we knew that we must provide solutions that addressed the issues of our customers in the Financial Services Marketplace, and second that these solutions enhanced our customers shareholder value; increase revenue, lower costs and improve customer loyalty. This we have done!
Ron Hank Director, Customer Relationship Management and Global Business Development
Joined Cincom 1975
Information Technology and Finance, PPG Industries
Manager, U.S. Client Services Consulting
Director, Corporate Relations/Corporate Marketing
B.S. in Computer Science - Miami University
“ Customer loyalty is solidified through long-term relationships based upon trust, confidence and commitment.”
Gerard Maret General Manager, Transatlantic Field Operations
Joined Cincom 1993
Finance and Operations, IBM
Sales Representative, IBM
Account Executive, Regional Sales Manager
Director of U.S. Field Operations
Director of Latin American Operations
BS in Marketing – Southwest Missouri State University
MBA - University of Houston
“ Cincom has uniquely served customers across five decades by providing quality products and services, as well as attracting and retaining loyal employees who are intensely focused on their customers’ success.”
“ Cincom spans five decades and has thousands of loyal customers worldwide, many of whom we have been privileged to serve for well over 25 years.”
Jerry Miller Managing Director, Manufacturing Industries
Joined Cincom 1993
Manager, Purchasing, Materials and Factory Modernization, ITT Fluid Technology Corp.
Manager, Manufacturing Operations
Bachelor of Science - Indiana University
“ Cincom Manufacturing Business Solutions has helped hundreds of manufacturing companies address their business challenges. The comprehensive nature of our solutions, coupled with our strong domain expertise in manufacturing, has produced tremendous results for our customers.”
Director of Int'l Marketing and Business Development, Telstra Corp. Australia
Marketing, Digital Equipment Corporation
Sales, Tata Industries
Media and Marketing Chairman, Pacific Telecom Council
Director, Indo-U.S. Business Council of Cincinnati
“ Cincom India and OverC provide benefits of higher profits, cost savings, and intellectual capital retention for our customers.”
Dave Schwarber Senior Director, Applications Development
Joined Cincom 1980
Cincinnati Electronics – Materials, Purchasing, IT Operations, Project Management
Manufacturing Technical Representative
Quality Assurance and Documentation Manager
Manufacturing Development Manager
Director of Engineering
“ Our deep experience in complex manufacturing, coupled with our belief in putting the customer first enable us to provide high value solutions to our customers at a price well below industry average.”