INSTRUCTOR: DARLENE ROBERTS
OFFICE: BRADLEY 219
OFFICE HOURS: M/W 2:30-3:30, T/T 11:45-1 p.m
What is Business Communications? This course is designed for students to develop
proficiency in writing, listening, speaking, and reading that will be needed for career success.
BUSINESS AND ADMINISTRATIVE COMMUNICATION, Locker, McGraw-Hill, 8th
Write business letters that sell.
Write other business communication (resumes, letters of application, reports, and
Speak convincingly, whether in a discussion, interview, or a conference, before an
audience, with a telephone caller or a visitor, or with one’s supervisor or fellow worker.
Listen attentively and comprehend.
To assist students in the development of their critical thinking skills by integrating critical
thinking questions into class discussions and tests.
To broaden students automative communication skills by creating documents at a
To assist students in their career and personal development by applying the
communication skills acquired in the classroom to various settings.
To make students aware of grammatical mistakes and misspellings on all written work
and to refer students to the Academic Success Center for assistance.
To make students aware of grammatical, pronunciation, and enunciation errors in oral
To encourage students to take advantage of the many services offered by the Academic
1. Read Chapters 1-19 in textbook.
2. Prepare written responses to end of chapter exercises as assigned. These assignments
are to be kept in a portfolio.
3. Chapter tests as assigned. These tests will consist of multiple-choice, true/false,
listing, short answer and essay questions.
4. Written/Oral Presentation.
Assignment 1 = Requirement of course
Assignment 2 = 15% of final grade
Assignment 3 = 40% of final grade
Assignment 4 = 45% (25% written report and 20% oral presentation)
Students are required to keep a pocket notebook with loose-leaf paper in which they will
keep the following: class notes, supplementary exercises, case problems, handouts. Materials
must be arranged in logical order, by subject, with page numbers and a table of contents. The
completed notebook should be a manual that will be useful as an on-the-job reference source
later on. This project will be due the last day of class, April 26.
Pass/Fail Option for elective credit only
Students who miss more than four unexcused class meetings will have their final grade
lowered by a letter grade.
If absent on the scheduled exam day, a doctor’s excuse must be presented before a
makeup exam will be administered.
1. Turn off your cell phone when entering the room.
2. Do not bring children to class.
3. No food will be permitted in the classroom.
SPRING SPRING I SPRING II
Registration January 6 & 7 January 6 & 7 March 3 & 4
Classes begin January 11 January 11 March 15
Last day to apply for May Graduation for the January 13 NA NA
Last day to register, change schedule January 15 January 13 March 17
or drop a course without a grade of
Last day to apply for May Graduation for the January 15 NA NA
BAIS, BLS, or BOL degree
Dr. Martin Luther King, Jr. Service January 18 January 18 NA
Day (No classes)
Last day to apply for May Graduation February 1 February 1 NA
for Associate degrees
Last day to drop a course or withdraw February 22 February 1 April 2
without a grade of "WF"
Spring break March 7 - 14 NA NA
Last day of class April 26 March 1 April 29
Reading Day April 27 March 2 April 30
Final Exams April 28 - March 3 & 4 May 3 & 4
Grades due May 10 March 8 May 7
Commencement May 1 May 1 May 1
January 11 Introduction/Meeting Classmates
January 13 Business Communications, Management, & Success - Chapter 1
January 18 Martin Luther King – no class
January 20 Making Oral Presentations-Chapter 17
January 25 Oral Presentation video - “Be Prepared to Speak”
January 27 Resumes-Chapter 7
February 1 Design Your Resume
February 3 Job Application Letters – Chapter 8
February 8 Topic due for Research Paper
February 10 Job Interviews, Follow-Up Letters and Calls, and Job Offers –
February 15 Interviewing Video
February 17 Test One – Chapters 1, 7, 8, 9
February 22 Informative and Positive Messages – Chapter 7
February 24 Writing Informative and Positive Messages Exercises
March 1 Outline due for Research Paper
March 3 Negative Messages – Chapter 8
March 7-14 Spring Break
March15 Negative Messages - Exercises
March 17 Persuasive Messages – Chapter 9
March 22 Persuasive Messages Exercises
March 24 Sales, Fund-Raising, and Promotional Messages – Chapter 10
March 24 Chapter 10 Exercises
March 29 Test Two - Chapters 7-10
March 31 Using Graphs and Other Visuals/Microsoft Excel Charts – Chapter 15
April 5 Communicating Across Cultures - Chapter 13
April 7 Research Paper due by 5 p.m. in Bradley 219
April 12 Using the Internet for cultural diversity research
April 14 PowerPoint presentations using cultural diversity and Nonverbal
communication - Chapter 13
April 19 Oral Research Paper Presentations
April 21 Oral Research Paper Presentations
April 26 Oral Research Paper Presentations
MW 11:00 a.m. – 12:15 a.m. Wednesday, April 28, 2010 11:00 a.m. – 1:30 p.m.
Test Three- Chapters 13 and 15