Teambuilding Presentation

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  • 1. Communicating in Teams Lina Melkonian SJSU Career Center
  • 2.
    • Communication—
    • Oral/Written
    • Interpersonal/Social
    • Critical Thinking
    • Leadership
    • Teamwork
    Business Communications Quarterly , Volume 65, March 2002, pages 21-36 Top Skills Sought By Recruiters
  • 3. Teambuilding Lessons From Geese
    • Why do geese fly in a V formation?
    • What happens when a goose falls out of
    • formation?
    • What happens when the lead goose gets tired?
    • Why do geese in formation honk from behind?
    • What happens when a goose gets sick or
    • wounded?
  • 4. What is a Team? Communicating in Teams A team is a unit of two or more people who work together to achieve a goal. Team members share a mission and the responsibility to achieve it. From Business Communication Today , Prentice Hall, 2003
  • 5. Problem Solving Committees Taskforces Virtual Teams From Business Communication Today , Prentice Hall, 2003 Types of Workplace Teams Communicating in Teams
  • 6. Advantages
    • Information & knowledge
    • Diversity of views
    • Acceptance of solutions
    • Performance
    Disadvantages
    • Groupthink
    • Hidden agendas
    • Free riders
    • High costs
    From Business Communication Today , Prentice Hall, 2003 Overview of Teams Communicating in Teams
  • 7. Rules Identity Norms From Business Communication Today , Prentice Hall, 2003 Group Dynamics Communicating in Teams
  • 8.
    • Orientation
    • Conflict
    • Brainstorming
    • Emergence
    • Reinforcement
    From Business Communication Today , Prentice Hall, 2003 Team Decision Making Communicating in Teams
  • 9.
    • Controlling
    • Withdrawing
    • Attention Seeking
    • Diverting
    • Encouraging
    • Harmonizing
    • Compromising
    • Initiating
    • Information Seeking
    • Coordinating
    • Procedure Setting
    Self- Oriented Group- Maintenance Task- Facilitating From Business Communication Today , Prentice Hall, 2003 Roles People Play in Groups Communicating in Teams
  • 10. Being a Facilitator is like being a Referee Facilitators focus on the process the team is using to get results. On effective teams, every member feels responsible for the process, not just the leader. A facilitator like a referee, makes sure the team operates in an organized manner. A referee does not supervise team strategies, but rather makes sure that the teams are observing the rules of the game. Making sure that the team is operating in a fair, organized and respectful manner is called facilitation, and it is the responsibility of all team members. Communicating in Teams
  • 11. Team Leadership As employers reduce their layers of management and as companies become flatter, individual contributors are increasingly asked to lead teams. Leaders Lead, Don’t Rule! Successful team leaders demonstrate the ability to listen to other team members first, then share their points of view. Team Leaders Are Great Facilitators Facilitation is a vital communication tool for effective team leaders. Communicating in Teams
  • 12. Effective Teams Collaborative Relationships Clear Purpose Creative Thinking Focused Efforts Open Communication Conflict Resolution Consensus Decision Making From Business Communication Today , Prentice Hall, 2003 Communicating in Teams
  • 13. Conflicting Goals Power Struggles Attitudes and Values Poor Communication Task Responsibilities Scarce Resources From Business Communication Today , Prentice Hall, 2003 Conflict in Teams Communicating in Teams
  • 14. Proaction Communication Openness Research Flexibility Fairness Alliance From Business Communication Today , Prentice Hall, 2003 Resolving Conflict Communicating in Teams
  • 15.
    • Express understanding
    • Raise awareness
    • Evaluate objections
    • Withhold arguments
    From Business Communication Today , Prentice Hall, 2003 Overcoming Resistance Communicating in Teams
  • 16. Purpose PRODUCTIVE MEETINGS Participants Agenda Location From Business Communication Today , Prentice Hall, 2003 Communicating in Teams
  • 17. Focus Procedures Participation Closing Follow-Up Effective Meetings From Business Communication Today , Prentice Hall, 2003 Communicating in Teams
  • 18. From Business Communication Today , Prentice Hall, 2003 Communicating in Teams Critical Listening Content Listening Empathetic Listening Three Types Of Listening Purpose and Feedback
  • 19. From Business Communication Today , Prentice Hall, 2003 Barriers to Listening Communicating in Teams Self- Centeredness Prejudgment Selective Listening
  • 20. Check Points for Meeting Facilitators
    • Is this discussion being productive?
    • Are agreements being reached?
    • Are new ideas being generated?
    • Are people understanding each other?
    • What is being committed to?
    • What is the best use of the group’s time now?
    • Are we meeting the objectives of the meeting?
    Communicating in Teams Bruce Withrow , Conversation Types, Affinity Consulting
  • 21. From Business Communication Today , Prentice Hall, 2003 Nonverbal Communication Communicating in Teams Honesty Reliability Efficiency
  • 22. From Business Communication Today , Prentice Hall, 2003 Communicating in Teams Facial Expressions Gestures and Posture Touching Behavior Personal Appearance Use of Time and Space Vocal Characteristics Types of Nonverbal Communication
  • 23. Commitment Connections Change Management Conflict Management Cooperation Communication Contribution Communicating in Teams Suzanne Willis Zoglio , 7 Keys to Building Great Workteams