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  • 1. ADMG 385 BUSINESS COMMUNICATIONS AND REPORT WRITING Spring Quarter 2002 Professor: Dr. Mary E. Lochrie Phones: 509 963-1299 (Eburg office) 425 444-8898 (cell) 425 455-5501 (home) Office Hours: M 3-5:30 SeaTac E-mails: lochriem@cwu.edu W 3-5:30 Lynnwood lochrie@mindspring.com R 11-1:30 Eburg Other times by appointment Eburg Office: Shaw-Smyser 236 Required Texts: Lehman, Himstreet, and Baty. Business Communications, 13th ed. Belmont, California: Wadsworth Publishing Company, 1993. Clark and Clark. HOW 9: A Handbook for Office Workers, Boston: PWS- Kent Publishing Co. Recommended: Dictionary and Thesaurus Course Description Develops planning and writing skills for business letters, employment applications, memoranda, and reports; 5 credits. Prerequisite: Successful completion of English 102 or equivalent and junior standing. Course Rationale Students must have effective communication skills for success in both their personal and professional lives. Business Communications is designed to develop skills in written and verbal communication so that students can become effective and efficient communicators. The outcomes of this course are consistent with the Central Washington University mission, “by teaching we learn,” the College of Education and Professional Studies mission, “to prepare enlightened leaders for the professions and for society,” and the Department of Administrative Management and Business Education mission, “to produce competent, confident, and independent lifelong learners for a diverse world through a caring, creative, supportive, and technologically rich learning environment.” Course Topics • Communication processes • Language Mechanics: grammar, punctuation, and spelling • Written communication: letters, memos, reports, resumes • Verbal communication and job interviewing skills • Emerging technologies in business communication/international communication ADMG 385 Page 1
  • 2. Specific Learner Outcomes OUTCOME ASSESSMENT STRATEGY 1. Demonstrate an understanding of The student will create at least two each of composing and writing effective styles the following styles of business of business correspondence. correspondence that meet course criteria: pleasant, unpleasant, and persuasive. 2. Demonstrate proper use of language The student will create documents and mechanics, including grammar, complete assignments that include the proper spelling, and punctuation as applied in use and application of language mechanics, business communications. including grammar, spelling, and punctuation as applied in business communications. 3. Demonstrate an understanding of The student will create appropriately letter and memoranda formats. formatted letters and memoranda. 4. Demonstrate an understanding of The student will create at least one each effective resume, application letter, traditional resume, electronic resume, and follow-up letter styles. application letter, and follow-up letters that meet course criteria. 5. Demonstrate an understanding of The student will create at least one informal researching and writing business and one formal business report that meets reports. course criteria. 6. Develop interpersonal and group The student will demonstrate appropriate communication skills. values and attitudes while participating in small-group, cooperative-learning activities. 7. Develop an understanding of the The student will demonstrate effective job necessity and complexity of effective interviewing skills, including proper etiquette. verbal and international communication. 8. Demonstrate an understanding of The student will apply emerging technologies emerging technologies in business to include (but not limited to) electronic mail communications. and the Internet. ADMG 385 Page 2
  • 3. Instructional Methods and Activities Methods and activities for instruction include lecture, discussion, demonstration, small group/cooperative learning, peer teaching and assessment, electronic mail, distance education, and the Internet. Most weeks, Monday will be taught from SeaTac and Wednesday from Lynnwood; instructor is available 3-5:30 for office hours/individual help. Thursday your instructor is available for office hours in Ellensburg, 11-1:30. Grading Course grades will be determined by achievement in the following main sections. The weight given to each area follows: Letters (11 total)………………………………………………………………………… 30% Resume(s) (traditional and scannable)………………………………………………….. 10% In-class work and homework assignments……………………………………………. .. 10% Analytical Report Assignment…………………………………………………………… 15% Exams and Test ………………………………………………………………………….. 30% HOW 9 Test......................................................................................................10% Business Communications Textbook Exams (2)..............................................20% Notebook…………………………………………………………………………………. 5% (NOTE: All sections must be passed with a grade of "D-" or better to pass the course.) Course work is evaluated on a 100-point scale as follows: A >= 95 B+ >= 87 C+ >= 77 D+ >= 67 A- >= 90 B >= 83 C >= 73 D >= 63 B- >= 80 C- >= 70 D- >= 60 General Course Information/Procedures 1. All outside-of-class assignments must be completed on a computer and printed using either a laser printer or a high quality inkjet printer. 2. Assignments are to be submitted on the due date, usually by electronic mail to lochrie@mindspring.com 3. Late assignments will not be accepted unless prior arrangement and approval have been given by the instructor. 4. Missed in-class work and in-class attendance days may not be made up. 5. Missed tests may not be made up unless prior arrangement and approval have been given by the instructor. 5. Presence at all scheduled examinations is expected; no early tests will be administered. 6. Changes and additions to the tentative schedule (activities, assignments, and due dates) will be announced in class. Students are responsible to note changes and additions on their schedules and, if absent, to check with one another to stay on top of changes. 7. Content, organization, style, grammar, punctuation, and language mechanics will be evaluated and included in the grading process. 8. Selected assignments for rewrites will be announced. No rewritten assignments will be accepted after the evaluation day for that chapter or unit. Always attach the drafts and original paper to all rewrites, with the latest rewrite on top. 9. Unless otherwise specified, headings on all papers and tests will be written on each assignment and will contain the following information (in order): Student last name, first name ADMG 385 Page 3
  • 4. ADMG 385 12:40 or 5:40 SeaTac, Lynnwood, or Eburg Assignment title (If it is a rewrite, include "rewrite" in the title.) 10. Two copies of the analytical report is to be submitted. One will be returned to you. Attendance Please note: much of your grade depends on daily work. If you are not in class, you may not make up that work. If you cannot make up the work, your grade will suffer. Therefore, attendance is critical to your success in this class. Grading Policies Incomplete (I) grades will be given only in accordance with university policy. In some cases a student may not be able to complete all of the assignments and tests due to extenuating circumstances. An incomplete grade will not be given because of poor performance and will not under any circumstances be given during the first few weeks of the quarter when other methods of exiting the class are available. While collaboration is encouraged, each student must do his/her own work. Copied work will result in a loss of credit or class failure for any student involved. Refer to the catalog for University policy. Students With Disabilities Students who have special needs or disabilities that may affect their ability to access information and/or material presented in this course are encouraged to contact the instructor or Robert Harden, ADA Compliance Officer, Director, ADA Affairs and Student Assistance on campus at 509-963-2171 for additional disability related educational accommodations. Tentative Course Schedule *The tentative schedule, found on the following pages, is subject to change. Changes will be announced in class. The student is responsible for following and recording changes on the tentative schedule. IF YOU ARE ABSENT: please check with your fellow students to be updated on changes in the schedule. ADMG 385 Page 4
  • 5. ADMG 385 *Tentative Course Schedule Date Class Activities/Assignments USING WORDS AND STYLE EFFECTIVELY Wednesday, March 27 (SeaTac): Intro to Course: Objectives & Language Mechanics Communications Theory and Principles. Syllabus. Planning for the quarter, notebook organization, all ready for a great quarter! Grading worksheet and rubrics. Read TEXTBOOK, Chapters 1, 2, 3 & 4; Appendix A Week 1 Presentation, Chapter 1, TEXTBOOK. 3/27 Lecture, discussion of Chapter 1, Establishing a Framework for Business Communication Presentation, Chapter 2, TEXTBOOK Lecture, discussion Chapter 2, Exploring Business Communication ... Chapter 1, 2, 3 & 4 assignments assigned Saturday, March 30 by 6 am: Chapter 1 and 2 assignments due by email. ADMG 385 Page 5
  • 6. Date Class Activities/Assignments WRITING EFFECTIVE BUSINESS LETTERS AND MEMORANDA Monday, April 1 (SeaTac): Chapter 3 & 4 assignments due in class or by electronic mail. Presentation, Chapter 3, TEXTBOOK Lecture, discussion Chapter 3, Organizing and Composing Messages. Presentation, Chapter 4, TEXTBOOK Lecture, discussion Chapter 4, Revising and Proofreading Messages Chapter 5 & 6 assignments assigned. Week 2 Wednesday, April 3 (Lynnwood): 4/1 & 3 Presentation, Chapter 5, TEXTBOOK Lecture, discussion of Chapter 5, Writing Good-News, Routine, and Goodwill messages. Presentation, Chapter 6, TEXTBOOK Lecture and discussion of Chapter 6, Writing Memos and Electronic Communication. Presentation, Appendix A Letters 1 and 2 assigned. Saturday, April 6 by 6 am, Assignments 5 & 6 due by email. WRITING EFFECTIVE BUSINESS LETTERS AND MEMORANDA Monday, April 8 (SeaTac): Letters 1 and 2 due: Peer Evaluations* Presentation, Chapter 8 Lecture and discussion of Chapter 8, Writing Persuasive Messages. Letter 3 & 4 assigned. Presentation, HOW 9 Wednesday, April 10 (Lynnwood): Week 3 *Final Letters 1 and 2 due in class or by email. 4/8 & 10 Presentation, Chapter 7, TEXTBOOK Lecture and discussion, Chapter 7 TEXTBOOK, Writing Bad-News Messages. Letter 5 assigned. Review of Chapters 5-8 and Appendix A for Midterm. Review of HOW 9 for Test. ADMG 385 Page 6
  • 7. Date Class Activities/Assignments WRITING EFFECTIVE BUSINESS LETTERS AND MEMORANDA Monday, April 15 (no DE this day): Midterm: TEXTBOOK Chapters 1-8 and Appendix A; individually Week 4 accomplished, closed book. 4/15 & 17 Wednesday, April 17 (no DE this day): Midterm: HOW 9, All Chapters (open book, with your partner(s) COMMUNICATING THROUGH WRITTEN REPORTS Monday, April 22 (SeaTac): Presentation, Review of Chapters 7 & 8 Letters 3, 4 & 5 due: Peer Evaluations* Presentation, Chapter 9, TEXTBOOK (tentative). Lecture and discussion of Chapter 9, Understanding the Report Process and Research Methods. Wednesday, April 24 (Lynnwood): Midterm returned HOW 9 Test returned Week 5 *Letters 3, 4 & 5 due in class or by email. 4/22 & 24 Presentation, Chapter 9, TEXTBOOK (if not covered April 22). Lecture and discussion of Chapter 9, Understanding the Report Process and Research Methods. Presentation, Chapter 10, TEXTBOOK. Lecture and discussion of Chapter 10, Managing Data and Using Graphics Presentation, Chapter 11, TEXTBOOK. Lecture and discussion of Chapter 11, Organizing and Preparing Reports and Proposals Analytical report assigned COMMUNICATING THROUGH WRITTEN REPORTS Monday, April 29 (SeaTac): Check point one on Analytical Report in class or by email. Lecture and discussion on analytical report assignment and Chapters 9-11. Wednesday, May 1 (Lynnwood): Week 6 Check point two on Analytical Report in class or by email. 429 & 5/1 Lecture and discussion on analytical report assignment and Chapters 9-11. ADMG 385 Page 7
  • 8. Date Class Activities/Assignments COMMUNICATING FOR EMPLOYMENT Monday, May 6 (SeaTac): Check point three on Analytical Report in class or by email. Lecture and discussion of analytical report assignment and Chapters 9-11 Presentation, Chapter 13, TEXTBOOK Lecture and discussion, Chapter 13, Preparing Resumes and Application Letters Resume assigned Week 7 Wednesday, May 8 (Lynnwood): 5/6 & 8 Resume (traditional) due for Peer evaluation Letters 6 & 7 due for Peer evaluation* Presentation, Chapter 14, Interviewing and Follow Up Lecture and discussion, Chapter 14, Interviewing for a Job and Preparing Employment Messages Letters 8-11 assigned. *Letters 6 & 7 and Traditional Resume due by 6 am Saturday, May 11. COMMUNICATING FOR EMPLOYMENT Monday, May 13 (SeaTac): Letters due for Peer Evaluation:* Letter 8: Thank you for the Interview Letter 9: Accepting a Job Offer Letter 10: Refusing a Job Offer Diplomatically Letter 11: Resigning from a Job Week 8 Lecture and discussion Chapter 14, Interviewing for a Job and Preparing 5/13 & 15 Employment Messages. Wednesday, May 15 (Lynnwood) Lecture and discussion Chapter 14, Interviewing for a Job and Preparing Employment Messages. Check point four on Analytical Report Lecture and discussion of analytical report assignment and Chapters 9-11 Saturday, May 18 by 6 am, Letters 8-11 due. Week 9 Monday,May 20 (SeaTac): 5/20 & 22 Analytical report due for Peer Evaluation (check point five); in class or by email. Wednesday,May 22 (Lynnwood): Analytical report due, 2 copies. Lecture and discussion Chapter 14, Interviewing for a Job and Preparing Employment Messages. ADMG 385 Page 8
  • 9. Date Class Activities/Assignments Tuesday, May 28, by 6 am, Traditional and Scannable Resumes due. Tuesday, May 28, by 6 am, all redone letters due. Monday, May 27: No class, Memorial Day Week 10 Wednesday, May 29: 5/29 Notebook due and graded during class. Final Exam: TEXTBOOK, Chapter 9-14. Course and instructor evaluation. Celebration and recognition! ADMG 385 Page 9

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