STARPLUS STSe Business Communications System
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  • 1. FEATURES & BENEFITS STARPLUS STSe Business Communications System The Vodavi STARPLUS STS product family is a market leader in small business. With over 30,000 systems installed throughout the United States, you can be assured of the system’s track performance and reliability. FEATURE APPLICATION BENEFIT HOW TO... All Call Page Can be utilized in almost any application Great notification tool to reach someone Dial the All Call Paging Code (700) or but is especially useful for larger build- within the building without knowing the press the pre-programmed flex button. ings where departments may be widely exact location. It also supports "meet Replace handset or press the ON/OFF key dispersed. The STSe supports 20 internal me paging.” to terminate page announcement. page zones. Answering Machine Emulation This feature is used to screen calls as Great tool to screen calls. Allows user Program code 654+1 for speaker mode, or messages are left in the owner’s mailbox. flexibility to be selective about which 654+0 for ring mode on a flexible button. Users can press a preprogrammed button calls they choose to answer. Activating this feature allows the voice- if they decide to take the call. mail message to be broadcast over the speaker. This enables the mute key on the keyset. (Requires voicemail system). Attendant Day/Night/Special This can be used to specify different The ability to automatically change greet- The DND button on the attendant’s phone greetings based on the time of day. In ings based on the time of day promotes (station 100 by default) toggles between addition, calls can be automatically rout- flexibility and efficiency as the attendant modes. Pressing the button one time puts ed to a different destination based on the does not have to manually change the the phone system in night mode and the time of day such as at lunch or break greeting or forwarding location. LED is lit solid. Press again and the spe- periods. cial mode is activated. The LED flashes. Press again and back to day mode, LED is OFF. Backlit Display Phone The STSe supports the Backlit Display The back light option provides greater Press SPEED + SPEED followed by the telephone set. This is ideal in dimly lit visibility and has three flexible options – desired flexible button to be programmed areas such as restaurants, gaming always on, always off, or only when in and dial code 637. arcades and of course, residences. use. BGM/MOH The on-hold message can be customized This provides another way to inform cus- Dial 632 or press the preprogrammed with special messages for customers and tomers about promotions, new products BGM flexible button, then enter 1 on the can be utilized for spiffs, as well as pro- or specials as they are waiting on hold keypad. mote products and services. This can be and are essentially a captive audience. To deactivate, press 632, then enter 0. used with the Audiomax 5100 CD Message on Hold system (5100CD) Built in Caller ID Caller ID is standard on all CO lines at no This presents a significant cost savings Dial 653 or press a preprogrammed flexi- additional charge. Users can identify the as a separate caller ID box is not ble button to view both the number and calling party by name or number as seen required, eliminating the additional name on the LCD when receiving a Caller on the phone’s LCD display. expense. A record of answered and unan- ID CO call. For a list of all answered calls, swered calls is kept on a per system or dial 635. For a list of all unanswered calls, station basis for easy reference. dial 659. To call back a number in the call list, press the SPEED fixed key. Button must be programmed and LED “ON” to receive name and number. Call Coverage Call Coverage allows users to answer This is another important feature that Press SPEED + SPEED, dial 646 for ringing, calls for other stations. If a co-worker is helps to improve efficiency in the work- 647 for non-ringing followed by the sta- out of the office, calls for that extension place. Calls aren’t missed or unanswered tion number to cover. can provide audible or visual indication simply because a co-worker is out of the on another person’s station. office. The call coverage station timer must be This is a great option for a back up oper- DSS button for this application serves a programmed by the installer. ator or service department. dual purpose as it combines as a station and a call coverage button. In addition, the call coverage timer is now on a per station basis for greater flexibility.
  • 2. STARPLUS STSe Features & Benefits FEATURE APPLICATION BENEFIT HOW TO... Call Forward In a busy work environment, this feature is This feature is flexible as calls can be for- Lift the handset, or press the ON/OFF but- (Busy/No Answer) very important as users can define a for- warded to various destinations such as ton. Press the fixed FWD button or dial 640 warding destination if their extensions are voicemail, a UCD group, Hunt group or then dial 9 for busy/no answer, followed busy or if there is no answer. another station. It is a great tool to help by the forwarding destination such as the reduce the number of missed calls. Best of DSS button of the desired station or UCD, all, each station can determine its own Voice Mail, Hunt Group pilot numbers and forwarding destination. Speed Dial bins. (Note this could be pre- Call Forward This allows you to forward all calls to an Again, this reduces the number of missed Lift the handset, or press the ON/OFF but- (Off-Net/External) external destination such as a cell phone. calls and allows the user to be accessible ton. Press the fixed FWD button or dial 640 This is useful feature for a busy sales even when out of the office. For the tele- then dial * followed by the speed bin num- executive who doesn’t want to miss impor- worker, calls can be forwarded to the ber that contains the external number tant calls. home number, for the busy sales exec, where calls are to be forwarded. calls can be forwarded to a cell phone or (Note this could be preprogrammed by another branch office. installer) Call Park/Pickup Users can park calls at one of the fourteen This feature shows the flexibility of the To park a call, press the TRANS fixed but- call park locations (424 – 437) or a per sta- system as calls retrieved from any station ton, followed by the park location (424- tion personal park location (438) and within the building. 437) or 438 for personal park. You can retrieve from any extension on the sys- also press the preprogrammed flex button. tem. The system features 20 pick-up loca- To retrieve a parked call, lift the handset tions. Applications for this feature are uni- or press the ON/OFF button, then press versal. [#]. Dial the (424-437) where call was parked, or press the preprogrammed PARKED CALL PICKUP flexible button. Daylight Savings Users will have the ability to activate or This feature reduces service calls needed de-activate daylight savings time in sys- to adjust system time due to daylight sav- tem programming. If activated the system ings schedule. will automatically update to reflect the new time. Do Not Disturb (DND) This feature blocks Intercom and CO calls DND is an excellent feature as it allows the Press the preprogrammed DND button from ringing at a station. It also blocks the user to control calls presented to the sta- once or dial the DND code – 631. The DND station from receiving pages. This is ideal tion and helps to eliminate the distraction button can be pressed while the phone is for a boardroom environment that may of unwanted calls. In addition, users can ringing to stop the ringing. To activate prefer not to be disturbed by page specify DND forwarding destination on a Page Block, press the preprogrammed DND announcements. per station basis such as voicemail or an button a second time. alternate extension. (Not applicable to attendant station 100 by default) Fax Detection With fax detection, the system is able to Customers will recognize a cost savings by Fax detection must be enabled in Flash automatically route fax transmissions to a eliminating the need for a dedicated fax programming by an installer by accessing pre-determined fax location without the line. Flash 40, Page B to enable. need for a dedicated fax line. This is ideal in a home office environment or a busy real estate or title company with heavy fax usage. Headset Mode This allows for hands-free communications This presents an alternative to the user who To activate the headset mode, dial 634 on and is ideal in an office environment with prefers not to use the handset. The STSE the dial pad or press the pre-programmed heavy phone usage. telephone will accommodate a headset flexible button. The desired station must inserted into the handset jack in addition to first be enabled in system programming. the easily accessible 2.5mm headset jack on the side of the phone. The latter presents an inexpensive and efficient option for headset capability Last Number Dialed This is a widely popular feature found on This saves installation time and money as This must be enabled in Flash program- all STSE telephones. Programming has technicians can now program this feature ming for a range of stations or can still been enhanced to activate this feature on in Flash programming versus activating be done on an individual basis using a range of stations versus individually on the feature manually on each telephone SPEED + #. each telephone set.
  • 3. STARPLUS STSe Features & Benefits FEATURE APPLICATION BENEFIT HOW TO... Off-Hook Preference This allows the flexibility to go off hook This is ideal in a centrex application where Must be programmed by installer. If a CO and directly connect to an outside line users can directly access an outside line line is programmed for OFF-Hook versus intercom dial tone or a ringdown and great for credit card machines in a Preference, for ICM calls DSS station must circuit to an extension. retail environment where it directly be pressed prior to going off hook accesses an outside line. One Touch Record This allows users to record a current con- One Touch record is very beneficial as Dial feature code 649 or assign it to a flex- versation directly to voicemail for later conversations can be recorded for later ible button followed by the VM group# reference. This is very useful in locations use. This is ideal in applications where lia- 440-447. such as a lawyer or doctor’s office. It is bility is of great significance. (Voicemail system 440 required). also a great tool for coaching/training purposes. Relay Activation This relay feature is ideal for applications The relay activation feature is a conven- Press SPEED + SPEED, dial 665 for relay such as apartment buildings, gate ient way to allow gate access using a flexi- activation. Toggle the button to open and entrances access etc. ble button on your telephone. Even better, close the relay as needed. it no longer requires a CO port. Tenant Groups The STSe will now support 10 tenant Tenant Groups present a flexible cost This feature has many parameters and groups per system. Each tenant group will effective solution to the dealer as one must be programmed by an installer. allow for six attendants per group. For switch takes the place of several. This fea- some small businesses, this is an ideal ture provides flexibility as each tenant solution as they may run several opera- group’s programming can be customized tions out of one location and can partition to meet the individual needs of each com- the system to function as individual com- pany. panies with custom routing and day/night Toll Restriction This provides the ability to restrict access This is an excellent management tool for For Station Day Class of Service, select to long distance calls on a per station business owners as it provides them with Flash 50, Page B, Button #2. For Station basis. greater control over telephone long dis- Night Class of Service, select Flash 50, tance usage. Page B, Button #3. For the toll restriction table, select Flash 70 and program the allow and deny tables. (This must be pro- grammed by the installer). UCD Uniformed Call Distribution (UCD) can be UCD is a great management tool as it shows For UCD Calls In Queue Display, dial 567 utilized in small call centers or departments important call information such as the # of followed by the UCD group number (55X), within a company where calls are automati- calls in queue, # of agents available to take or press the preprogrammed flexible cally routed to the next available agent e.g calls and the length of the longest call hold- button. – sales department, technical support ing in queue. The STSE supports up to 16 For an agent to become available, dial 566 group, etc. groups each holding up to eight stations. or press the preprogrammed button. For an agent to become unavailable, dial 566 block incoming UCD calls, or press the preprogrammed button. (This must be pro- grammed by installer) Virtual Stations This is a widely popular feature found on Currently UDA/UNA applications require The station must be defined in Flash pro- all STSE telephones. Programming has the use of a physical hardware port. A vir- gramming as a virtual station. (Must be been enhanced to activate this feature on tual station will eliminate the need for this programmed by an installer). a range of stations versus individually on hardware requirement. Call routing appli- each telephone cations can be created without having to install a physical telephone device or card. This will result in significant cost savings. Voicemail Button This provides easy one touch access to This feature provides direct mail box access Press SPEED + SPEED, followed by the voicemail for multiple mailboxes. In addi- for multiple mailboxes and allows a user, desired flexible button to be programmed tion, it will provide message wait indication like an attendant to have one-button trans- then dial 440-447. For multi mailbox appear- for each of these buttons. Users can pro- fer directly to voicemail. ance, press SPEED + SPEED and dial the fea- gram a general night time mailbox or ture code 460, followed by the voicemail another mailbox user on their phones. box number. (Requires VM system)
  • 4. STARPLUS STSe Features & Benefits FEATURE APPLICATION BENEFIT HOW TO... ADDITIONAL BENEFITS Capacity/Scalability The STSE can grow in proportion to your This is ideal in a centrex application where company business needs and size. The users can directly access an outside line basic configuration is 4 CO lines, 8 digital and great for credit card machines in a stations and 2 single line stations. The retail environment where it directly system grows to 24 CO lines, 48 digital sta- accesses an outside line. tions. Modem This allows remote access to program the The ability to program the STSE remotely STSE. reduces site visits and shortens customer response time resulting in a higher quality of service. T1/PRI capability This allows connection to a digital T1/PRI This provides added flexibility in the type interface trunk. of trunking interface based on customer business needs as both POTS lines and ISDN trunks can co-exist in the system. In some geographical areas, PRI rates are more cost effective than T1, hence the Tenant Groups The STSe will now support 10 tenant Tenant Groups present a flexible cost This feature has many parameters and groups per system. Each tenant group will effective solution to the dealer as one must be programmed by an installer. allow for six attendants per group. For switch takes the place of several. This fea- some small businesses, this is an ideal ture provides flexibility as each tenant solution as they may run several opera- group’s programming can be customized tions out of one location and can partition to meet the individual needs of each com- the system to function as individual com- pany. panies with custom routing and day/night One Memorial Drive, Cambridge, MA 02142 www.vertical.com 800-914-9985 © 2007 Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks, and Vodavi is a registered trademark, of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respec- tive holders. Specifications are subject to change without notice. Printed in U.S.A. 0503-0003-0407