SPEECH 660 - BUSINESS COMMUNICATION
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SPEECH 660 - BUSINESS COMMUNICATION

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  • 1. Course Syllabus Summer 2003 SPEECH 660 - BUSINESS COMMUNICATION Mondays, Wednesday, & Fridays 3:00 - 5:45 pm George Hall 215 PROFESSOR: Dr. Amy S. E. Hubbard OFFICE: George Hall, Room 333 PHONE: 956-3321 E-MAIL ADDRESS: aebesu@hawaii.edu OFFICE HOURS: MWF 2:00 - 2:50 PM and by appointment SPEECH HOMEPAGE: www.hawaii.edu/speech/ COURSE DESCRIPTION This graduate seminar is designed to provide a survey of social scientific research used to study communication in dyadic, group, and public situations. Basic conceptual and theoretical foundations will be reviewed as well as current theory and research in interviewing, impression management, interpersonal relationships, romance in the workplace, group problem solving and decision making, managing conflict, persuasion, and giving effective presentations. COURSE OBJECTIVES 1. Students will have a working knowledge of communication issues in the business setting. 2. Students will become familiar with current communication research in organizations. 3. Students will improve their ability to analyze communication problems in the workplace. 4. Students will develop their skills as communicators both behaviorally and conceptually in interpersonal, group, and public speaking contexts. COURSE FORMAT This course will be conducted in a modified-seminar format. The professor will provide basic lecture on each unit which will evolve into a discussion of issues raised in the readings. Your participation in class means that you will ask intelligent questions about the readings, raise pertinent issues for discussion, make helpful contributions to the discussion, and answer pointed questions posed by the instructor. Thus, it is essential that students carefully read the assigned readings PRIOR to each class meeting. Completion of the required readings is a prerequisite for attendance in class; do not show up if you have not done the readings. The final grade in this course will be based on one examination, three major assignments, and participation in class discussions and activities. All written work and class assignments must be typed and turned in on the due date at the beginning of class, unless otherwise noted. Late work will not be accepted. No excuses. No exceptions. Written work should follow American Psychological Association Publication Manual style and guidelines in SUGGESTIONS FOR WRITING PAPERS included in the course packet. Before attending class, turn off all cellular/digital phones and other portable electronic devices that can ring or “sing” and generally disrupt the class. ASSIGNED READINGS 1. Andrews, P. H., & Baird, Jr., J.. E. (2000). Communication for business and the professions (7th ed.). Boston, MA: McGraw-Hill. 2. A reading list of articles and book chapters is included in this syllabus. Each student is responsible for obtaining these articles and book chapters. Copies of the course packet which includes the readings and other class materials are available at Kinko’s Copies (Phone: 943-0005) located at 2575 South King Street. 1
  • 2. Course Syllabus Summer 2003 SUMMARY OF COURSE WORK & DUE DATES 1. FINAL EXAMINATION (300 points or 30% of grade) One comprehensive examination will be given on the final day of class, July 2. The exam will cover all readings, lectures, discussions, and assignments. 2. INTERVIEW PROJECT (200 point or 20% of grade) For this project, you will identify, contact, and interview one person who has a business professional position. Then you will give a presentation on your experiences to the class. a. Preliminary plan: Due on June 2. b. Log (20 pts): Due on June 16. c. Interview (50 pts): Completed between June 7 to June 15. d. Paper (100 pts): Due on June 16. e. Presentation (30 pts): Due on June 16. 3. GROUP PROJECT (200 points or 20% of grade) The goal of this project is to become aware of how you and other members of your work group interact with each other verbally and nonverbally. You will videotape a group discussion, write a brief analytical paper that assesses your group communication, and share your insights along with video clips in a group presentation format: Due on June 13. a. Group member selection: Due on May 30. b. Videotape (50 pts): Due on June 13. c. Paper (100 pts): Due on June 13. d. Presentation (50 pts): Due on June 13. 4. PUBLIC SPEAKING PROJECT (200 points or 20% of grade) The goal of this assignment is to conceptualize, develop, and present an effective speech. Toward that endeavor, you will give an informative presentation and observe speeches given by others in class and outside of class. a. Speaking date selection: Completed by June 4 b. Preliminary central idea: Completed by June 18 c. Outline (50 pts): Due on presentation date. d. Presentation (100 pts): Present your speech on June 25, 27, or 30. e. Self evaluation (20 pts): Due day after presentation date. f. Peer evaluation (10 pts): Due on days not presenting a speech. g. Outside speaker evaluation (20 pts): Due on presentation date. 5. INITIATIVE AND ACTIVE PARTICIPATION (100 points or 10% of grade) You are expected to be fully prepared for each class session and contribute meaningfully to the class discussion. In addition, there will be several assignments which will allow you to evaluate your communication repertoire. Points earned will be based on timely completion of the assignments and active participation in class discussions. a. Self Description Inventory: Due on May 30. b. Communication Assessment: Due on May 30. c. Interpersonal Perception Task: Due in class. d. Self Disclosure: Due on June 9. e. Listening Assessment: Due on June 16. f. Communication During Disagreements: Due on June 23. g. Predict Survey: Due on June 23. 2
  • 3. Course Syllabus Summer 2003 TENTATIVE COURSE SCHEDULE (Please note that it is sometimes necessary to make changes in the schedule in terms of material covered. These changes will be announced in class.) May 28 (W) Overview of Course & Communication Issues Readings 1. Chapter 1 - 3 2. King, G., & Hermodson, A. (2000). Peer reporting of coworker wrongdoing: A qualitative analysis of observer attitudes in the decision to report versus not report unethical behavior. Journal of Applied Communication Research, 28, 309-329. May 30 (F) Communication Fundamentals I Readings 1. Chapter 8 2. Chovil, N. (1994). Equivocation as an interactional event. In W. R. Cupach & B. H. Spitzberg (Eds.), The dark side of interpersonal communication (Chapter 5, pp. 105-123). Hillsdale, NJ: Lawrence Erlbaum Associates, Publishers June 2 (M) Communication Fundamentals II Readings 1. Hinkle, L. L. (2001). Perceptions of supervisor nonverbal immediacy, vocalics, and subordinate liking. Communication Research Reports, 18, 128-136. 2. Smeltzer, L, Waltman, J., & Leonard, D. (1999). Proxemics and haptics in managerial communication. In L. K. Guerrero, J. A.. DeVito, & M. L. Hecht (Eds.), The nonverbal communication reader (2nd ed., pp. 184-191). Prospect Heights, IL: Waveland Press. June 4 (W) Interviewing, Self-Presentation, & Impression Management Readings 1. Chapter 9 2. Burgoon, J. K., Birk, T., & Pfau, M. (1990). Nonverbal behaviors, persuasion, and credibility. Human Communication Research, 17, 140-169. June 6 (F) Types of Interviews; In-Class Mock Interviews Readings 1. Chapter 10 2. Morrison, E. W. (2002). Information seeking within organizations. Human Communication Research, 28, 229-242. 3. Forbes, R. J., & Jackson, P. R. (1999). Nonverbal behavior and the outcome of selection interviews. In L. K. Guerrero, J. A.. DeVito, & M. L. Hecht (Eds.), The nonverbal communication reader (2nd ed., pp. 82-89). Prospect Heights, IL: Waveland Press June 9 (M) Interpersonal Communication Readings 1. Chapter 7 2. McCroskey, J. C., & Richmond, V. P. (2000). Applying reciprocity and accommodation theories to supervisor/subordinate communication. Journal of Applied Communication Research, 28, 278- 289. 3. Pierce, C. A., Byrne, D., & Aguinis, H. (1996). Attraction in organizations: A model of workplace romance. Journal of Organizational Behavior, 17, 5-32. June 13 (F) Group Communication and Decision Making; Group Presentations Readings 1. Chapter 11-13 2. Anderson, C. M., & Martin, M. M. (2002). Communication motives (state vs. trait?) and task group outcomes. Communication Research Reports, 19, 269-282. 3
  • 4. Course Syllabus Summer 2003 June 16 (M) Group Leadership; Interview Presentations Readings Segrin, C. (1999). The influence of nonverbal behaviors in compliance-gaining processes. In L. K. Guerrero, J. A.. DeVito, & M. L. Hecht (Eds.)., The nonverbal communication reader (2nd ed., pp. 335-346). Prospect Heights, IL: Waveland Press. June 18 (W) Preparing & Organizing Speeches Readings Chapter 4 - 5 June 20 (F) Delivering Speeches Readings Daly, J. A., Vangelisti, A. L., & Weber, D. J. (1995). Speech anxiety affects how people prepare speeches: A protocol analysis of the preparation processes of speakers. Communication Monographs, 62, 383-397. June 23 (M) Managing Conflict Readings 1. Chapter 14 2. Carson, C. L., & Cupach, W. R. (2000). Facing corrections in the workplace: The influence of perceived face threat on the consequences of managerial reproaches. Journal of Applied Communication Research, 28, 215-234. 3. Papa, M. J., & Papa, W. H. (1997). Competence in organizational conflicts. In W. R. Cupach, & D. J. Canary (Eds.), Competence in interpersonal conflict (Ch. 8, pp. 148-173). New York, NY: McGraw-Hill. June 25 (W) Speech Performances and Persuasive Impromptus Readings Chapter 6 ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ June 27 (F) Speech Performances ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ June 30 (M) Speech Performances; Course Evaluations ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ ___________________________________ July 2 (W) Final Examination 4