Professional Communications


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Professional Communications

  1. 1. Las Positas College 3033 Collier Canyon Road Livermore, CA 94551-7650 (925) 373-5800 (925) 443-0742 (Fax) Course Outline for Computer Information Systems 43 Professional Communications I. CATALOG DESCRIPTION: CIS 43 — Professional Communications — 4 units This course is designed to help students develop and refine the written and oral communication skills necessary to communicate effectively in a business environment. This will be accomplished through the planning, composing, and evaluating of written communication; report writing; and oral presentations. Additional focus will be placed on developing interpersonal skills, team participation skills, and professionalism. Students who have completed or are enrolled in Business 43, Computer Networking Technology 43, Computer Science 43, English 43, or Speech 43 may not receive credit. Strongly Recommended: Eligibility for English 1A. 4 hours lecture. II. NUMBER OF TIMES COURSE MAY BE TAKEN FOR CREDIT: One III. PREREQUISITE AND/OR ADVISORY SKILLS: Before entering this course, the student should be able to: English level advisory skills: eligibility for English 1A; Reading skills: 1. Read actively, annotating and paraphrasing a text; 2. Summarize accurately; 3. Evaluate evidence for relevance to one’s purpose; 4. Distinguish between fact, opinion, assumption, and inference. Writing skills: 1. Demonstrate an understanding of basic components of English grammar; 2. Generate ideas for writing based upon the readings and lectures; 3. Organize information around a central idea; 4. Select and present relevant evidence to support a proposition; 5. Create a focused thesis statement; 6. Write sentences generally free of gross mechanical errors; 7. Use adequate to sophisticated vocabulary; 8. Demonstrate the techniques of revision; 9. Identify errors in basic sentence structure, when proofreading. IV. EXPECTED OUTCOMES FOR STUDENTS: Upon completion of the course, the student should be able to: A. Technical Competencies 10. E-Mail 1. Use the main functions of an e-mail system, including composing and sending messages, opening and replying to messages, attaching files, opening attachments, printing messages, saving messages, using the address book, and inserting hyperlinks. 2. Know how to access e-mail from a network and from remote locations. 11. Mailing Lists/Newsgroups
  2. 2. Course Outline for Computer Information Systems 43 Page 2 PROFESSIONAL COMMUNICATIONS a. Join mailing lists and newsgroups. 2. Post messages to mailing lists and to newsgroups. 3. Follow “threads” in mailing lists and newsgroups. 4. Describe “netiquette” rules of participating in mailing lists and newsgroups. 12. Virtual Meetings e. Take part in an online virtual meeting. 13. Word Processing f. Use a word processor to create a variety of business documents, including memos, letters, proposals, reports, minutes, and employment documents. 14. Presentation Software g. Use PowerPoint, or similar presentation software, to create an effective business presentation. Non-Technical Competencies 15. General Business Communications h. Explain the purpose and different uses of communication in business and industry. 9. Identify the appropriate communication format for a specific purpose and situation. 10. Communicate effectively using a wide range of communication formats. 11. Use clear, focuses, specific, and grammatically correct language. 12. Act in a courteous and professional manner when communicating with others using a degree of formality appropriate to the situation. 13. Communicate effectively with audiences of various degrees of expertise in a wide range of technical and business contexts. 14. Act responsively to audience, and adjust communication format and content accordingly. 16. Written Communication o. Demonstrate clear, compelling, analytical, and concise writing. 16. Discuss the concepts of purpose, audience, and organization. 17. Discuss various styles of writing, including informative, persuasive, bad news, and goodwill. 18. Balance visual and verbal elements and text in written communication. 17. Oral Communications s. Learn how to communicate effectively with a variety of audiences, including customers, colleagues, and management. 20. Discuss the concepts of purpose, audience, and organization. 21. Prepare and deliver effective individual and group presentations using appropriate technology that accurately convey specific technical information and that are appropriate for various audiences. 22. Demonstrate effective telephone and voice mail etiquette. 23. Identify various styles of presentations, including informative, persuasive, and entertainment. 24. Balance visual and verbal elements in presentations. 18. Interpersonal Skills y. Complete a personality questionnaire to determine personality type (Keirsey Temperament Sorter II [] or MAPP []) 26. Demonstrate basic conflict resolution skills. 27. Deal with difficult customers and colleagues. 28. Refine listening skills. 29. Identify cultural communication differences. 19. Team Participation Skills dd. Explain different team processes, roles, and group dynamics.
  3. 3. Course Outline for Computer Information Systems 43 Page 3 PROFESSIONAL COMMUNICATIONS 31. Describe theory of teams, including how teams are organized in the workplace and the functions they serve. 32. Describe different types of teams that exist within the workplace. 33. Respect and work collaboratively with people of different backgrounds, opinions, and communication styles. 34. Develop team leadership skills. 35. Recognize and leverage strengths in one’s self and others to further the goals of the team. 36. Foster an environment that supports risk taking in freely disclosing ideas and opinions. 37. Identify and support productive ideas and processes that contribute to the goals o the team. 38. Function effectively in different roles within the team and show flexibility in accepting others’ leadership. 39. Manage conflict in a productive manner and work collaboratively to set and accomplish team goals. 40. Prepare team-related document, including progress reports. 20. Meetings oo. Take part in effective meetings, both face-to-face and virtual. pp. Create meeting documents, including agendas and minutes. qq. Lead meetings and meeting discussions. rr. Describe construction and non-constructive roles that meeting participants can take on. ss. Explain basic parliamentary procedure. 21. Professionalism tt. Develop personal leadership skills. uu. Discuss the ethics of communication. vv. Discuss various communication styles and analyze your own communication style. ww. Demonstrate negotiation skills. xx. Develop networking skills. yy. Demonstrate giving and receiving feedback. zz. Develop skills necessary to communicate effectively with supervisors regarding progress on projects, feedback on projects, solving problems, and identifying problems. 22. Employment Skills aaa. Create a variety of employment documents, including cover letters, résumés, and follow-up letters. Documents should be prepared in traditional format and for electronic submission. bbb. Develop effective interview skills. ccc. Learn how to use technology in the job search process. ddd. Prepare for the job search process, including getting and preparing for interviews. eee. Discuss how to effectively handle performance appraisals. V. CONTENT: B. Written Communication 23. Memos, letters, proposals, reports 24. Informative, persuasive, bad news, and goodwill writing styles 25. Identification of purpose, audience, and organization 26. E-mail Oral Communication 27. Delivery of oral presentations using technology 28. Identification of purpose, audience, and organization 29. Telephone and voice mail 30. PowerPoint or similar presentation software
  4. 4. Course Outline for Computer Information Systems 43 Page 4 PROFESSIONAL COMMUNICATIONS 31. Communication with customers, colleagues, and management Interpersonal Skills 32. Conflict resolution 33. Listening 34. Working with difficult people 35. Cross-cultural skills Team Participation Skills 36. Team participation 37. Theory of teams 38. Team building 39. Team roles and leadership Meetings 40. Meeting documents 41. Holding and leading a meeting 42. Common safety practices 43. Roles of participants 44. Parliamentary procedure 45. Face-to-face and virtual meetings Professionalism 46. Communication styles 47. Ethics 48. Negotiation skills 49. Networking Employment Skills 50. Employment documents 51. Job search techniques 52. Interviewing VI. METHODS OF INSTRUCTION: Lecture Demonstration Discussion VII. TYPICAL ASSIGNMENTS: C. Write and send an e-mail message to employees informing them of an upcoming retreat. D. Write a memo to employees announcing a reduction in benefits. E. Write a persuasive sales letter selling your services to a potential client. F. Deliver an effective persuasive oral presentation. G. Deliver an informative presentation as part of a small group. H. Take part in an online virtual meeting. I. Prepare a traditional résumé. VIII.EVALUATION: J. Methods 53. Written Homework 54. Exams and/or Quizzes 55. Presentations 56. Final Examination Frequency of Evaluation 57. Recommend at least 1 written homework assignment each week. 58. Recommend 3 or 4 exams plus final examination. 59. Homework for each section covered. Types of exam questions 60. Write a memo to your department head indicating you are requesting the opportunity to attend a conference.
  5. 5. Course Outline for Computer Information Systems 43 Page 5 PROFESSIONAL COMMUNICATIONS 61. Identify the major tasks of a job search. 62. Identify the major components of a professional presentation. 63. Identify the different roles of a team. 64. Write an email reminding attendees of an upcoming meeting. IX. TYPICAL TEXTS: K. Mary Ellen Guffey, Essentials of Business Communication, 5th Edition, South- Western College Publishing, 2000 L. Gary Martin, Welcome to the Professional World, 2nd Edition, Mocha Enterprises, 2000 (available at X. OTHER MATERIALS REQUIRED OF STUDENTS: M. Access to word processing N. Presentation software. O. Access to the internet Creation Date: 06/01 Revision Date: CIS 43