Las Positas College
3033 Collier Canyon Road
Livermore, CA 94551-7650
(925) 443-0742 (Fax)
Course Outline for Computer Information Systems 43
I. CATALOG DESCRIPTION:
CIS 43 — Professional Communications — 4 units
This course is designed to help students develop and refine the written and oral
communication skills necessary to communicate effectively in a business environment.
This will be accomplished through the planning, composing, and evaluating of written
communication; report writing; and oral presentations. Additional focus will be placed on
developing interpersonal skills, team participation skills, and professionalism. Students
who have completed or are enrolled in Business 43, Computer Networking Technology 43,
Computer Science 43, English 43, or Speech 43 may not receive credit. Strongly
Recommended: Eligibility for English 1A. 4 hours lecture.
II. NUMBER OF TIMES COURSE MAY BE TAKEN FOR CREDIT: One
III. PREREQUISITE AND/OR ADVISORY SKILLS:
Before entering this course, the student should be able to:
English level advisory skills: eligibility for English 1A;
1. Read actively, annotating and paraphrasing a text;
2. Summarize accurately;
3. Evaluate evidence for relevance to one’s purpose;
4. Distinguish between fact, opinion, assumption, and inference.
1. Demonstrate an understanding of basic components of English grammar;
2. Generate ideas for writing based upon the readings and lectures;
3. Organize information around a central idea;
4. Select and present relevant evidence to support a proposition;
5. Create a focused thesis statement;
6. Write sentences generally free of gross mechanical errors;
7. Use adequate to sophisticated vocabulary;
8. Demonstrate the techniques of revision;
9. Identify errors in basic sentence structure, when proofreading.
IV. EXPECTED OUTCOMES FOR STUDENTS:
Upon completion of the course, the student should be able to:
A. Technical Competencies
1. Use the main functions of an e-mail system, including composing and
sending messages, opening and replying to messages, attaching files,
opening attachments, printing messages, saving messages, using the
address book, and inserting hyperlinks.
2. Know how to access e-mail from a network and from remote locations.
11. Mailing Lists/Newsgroups
Course Outline for Computer Information Systems 43 Page 2
a. Join mailing lists and newsgroups.
2. Post messages to mailing lists and to newsgroups.
3. Follow “threads” in mailing lists and newsgroups.
4. Describe “netiquette” rules of participating in mailing lists and newsgroups.
12. Virtual Meetings
e. Take part in an online virtual meeting.
13. Word Processing
f. Use a word processor to create a variety of business documents,
including memos, letters, proposals, reports, minutes, and employment
14. Presentation Software
g. Use PowerPoint, or similar presentation software, to create an effective
15. General Business Communications
h. Explain the purpose and different uses of communication in business
9. Identify the appropriate communication format for a specific purpose and
10. Communicate effectively using a wide range of communication formats.
11. Use clear, focuses, specific, and grammatically correct language.
12. Act in a courteous and professional manner when communicating with others
using a degree of formality appropriate to the situation.
13. Communicate effectively with audiences of various degrees of expertise in a
wide range of technical and business contexts.
14. Act responsively to audience, and adjust communication format and content
16. Written Communication
o. Demonstrate clear, compelling, analytical, and concise writing.
16. Discuss the concepts of purpose, audience, and organization.
17. Discuss various styles of writing, including informative, persuasive, bad
news, and goodwill.
18. Balance visual and verbal elements and text in written communication.
17. Oral Communications
s. Learn how to communicate effectively with a variety of audiences,
including customers, colleagues, and management.
20. Discuss the concepts of purpose, audience, and organization.
21. Prepare and deliver effective individual and group presentations using
appropriate technology that accurately convey specific technical information
and that are appropriate for various audiences.
22. Demonstrate effective telephone and voice mail etiquette.
23. Identify various styles of presentations, including informative, persuasive,
24. Balance visual and verbal elements in presentations.
18. Interpersonal Skills
y. Complete a personality questionnaire to determine personality type
(Keirsey Temperament Sorter II
[http://www.advisorteam.com/user/ktsintro.asp] or MAPP
26. Demonstrate basic conflict resolution skills.
27. Deal with difficult customers and colleagues.
28. Refine listening skills.
29. Identify cultural communication differences.
19. Team Participation Skills
dd. Explain different team processes, roles, and group dynamics.
Course Outline for Computer Information Systems 43 Page 3
31. Describe theory of teams, including how teams are organized in the
workplace and the functions they serve.
32. Describe different types of teams that exist within the workplace.
33. Respect and work collaboratively with people of different backgrounds,
opinions, and communication styles.
34. Develop team leadership skills.
35. Recognize and leverage strengths in one’s self and others to further the
goals of the team.
36. Foster an environment that supports risk taking in freely disclosing ideas and
37. Identify and support productive ideas and processes that contribute to the
goals o the team.
38. Function effectively in different roles within the team and show flexibility in
accepting others’ leadership.
39. Manage conflict in a productive manner and work collaboratively to set and
accomplish team goals.
40. Prepare team-related document, including progress reports.
oo. Take part in effective meetings, both face-to-face and virtual.
pp. Create meeting documents, including agendas and minutes.
qq. Lead meetings and meeting discussions.
rr. Describe construction and non-constructive roles that meeting
participants can take on.
ss. Explain basic parliamentary procedure.
tt. Develop personal leadership skills.
uu. Discuss the ethics of communication.
vv. Discuss various communication styles and analyze your own
ww. Demonstrate negotiation skills.
xx. Develop networking skills.
yy. Demonstrate giving and receiving feedback.
zz. Develop skills necessary to communicate effectively with supervisors
regarding progress on projects, feedback on projects, solving problems,
and identifying problems.
22. Employment Skills
aaa. Create a variety of employment documents, including cover letters,
résumés, and follow-up letters. Documents should be prepared in
traditional format and for electronic submission.
bbb. Develop effective interview skills.
ccc. Learn how to use technology in the job search process.
ddd. Prepare for the job search process, including getting and preparing for
eee. Discuss how to effectively handle performance appraisals.
B. Written Communication
23. Memos, letters, proposals, reports
24. Informative, persuasive, bad news, and goodwill writing styles
25. Identification of purpose, audience, and organization
27. Delivery of oral presentations using technology
28. Identification of purpose, audience, and organization
29. Telephone and voice mail
30. PowerPoint or similar presentation software
Course Outline for Computer Information Systems 43 Page 4
31. Communication with customers, colleagues, and management
32. Conflict resolution
34. Working with difficult people
35. Cross-cultural skills
Team Participation Skills
36. Team participation
37. Theory of teams
38. Team building
39. Team roles and leadership
40. Meeting documents
41. Holding and leading a meeting
42. Common safety practices
43. Roles of participants
44. Parliamentary procedure
45. Face-to-face and virtual meetings
46. Communication styles
48. Negotiation skills
50. Employment documents
51. Job search techniques
VI. METHODS OF INSTRUCTION:
VII. TYPICAL ASSIGNMENTS:
C. Write and send an e-mail message to employees informing them of an upcoming
D. Write a memo to employees announcing a reduction in benefits.
E. Write a persuasive sales letter selling your services to a potential client.
F. Deliver an effective persuasive oral presentation.
G. Deliver an informative presentation as part of a small group.
H. Take part in an online virtual meeting.
I. Prepare a traditional résumé.
53. Written Homework
54. Exams and/or Quizzes
56. Final Examination
Frequency of Evaluation
57. Recommend at least 1 written homework assignment each week.
58. Recommend 3 or 4 exams plus final examination.
59. Homework for each section covered.
Types of exam questions
60. Write a memo to your department head indicating you are requesting the
opportunity to attend a conference.
Course Outline for Computer Information Systems 43 Page 5
61. Identify the major tasks of a job search.
62. Identify the major components of a professional presentation.
63. Identify the different roles of a team.
64. Write an email reminding attendees of an upcoming meeting.
IX. TYPICAL TEXTS:
K. Mary Ellen Guffey, Essentials of Business Communication, 5th Edition, South-
Western College Publishing, 2000
L. Gary Martin, Welcome to the Professional World, 2nd Edition, Mocha Enterprises,
2000 (available at www.welcometotheprofessionalworld.com)
X. OTHER MATERIALS REQUIRED OF STUDENTS:
M. Access to word processing
N. Presentation software.
O. Access to the internet
Creation Date: 06/01