Product Stewardship: Guiding Principles


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Product Stewardship: Guiding Principles

  1. 1. Group Environment, Health and Safety Product Stewardship: Guiding Principles Product Stewardship: Guiding Principles Value beyond chemistry © 2002 Ciba Specialty Chemicals Inc.
  2. 2. Contents 1. Mission 2 2. Business benefits 3 3. Scope 3 4. Principles to be followed 4 5. Implementation, Review & Performance Measurement 8 6. Enactment 9 Product Stewardship: Guiding Principles © 2002 Ciba Specialty Chemicals Inc.
  3. 3. 1 Mission Fundamental to the sustainable business development for which we strive, is the responsible and pro-active management of the environmental, health and safety (EHS) aspects of our products throughout their entire life cycle. This is Product Stewardship. This document (Product Stewardship: Guiding Principles) complements t e Company’s EHS h Policy. We need to measure our progress towards this. Further, in the spirit of continuous improvement, Ciba Specialty Chemicals has committed itself to the industry’s Responsible Care programs in the regions in which we are active. Within Ciba, we define Product Stewardship as: “The demonstrable process by which we identify and manage our EHS business conduct, arising in - development, manufacture, distribution, marketing, use and ultimate disposal of our products - in a safe, healthy, environmentally sound and sustainable way which ensures con- formity with local requirements and Company policy” We can only live up to this commitment if Product Stewardship is embedded in the thinking of every employee - in the business plans, the agendas of business meetings and in our business processes. Integration of Product Stewardship into our business processes needs leadership commitment. It relates to leadership style, strategy, policy, human r e- sources, quality etc. Such Leadership at the Business Segment, Regional and Group levels creates a culture and a behavior where: • Product Stewardship is an integral part of doing business and a means of strategic differentiation, not a hurdle. • Product Stewardship is both a general attitude and a habit, as well as a business process integrated into the other Company processes. The ownership of the Product Stewardship process rests with and is managed by the Business Segments, which work in close collaboration with Group, Regions and Supply Chain Services. • The attitude towards potential risks is alert, pro-active, interested and open. • Time and resources spent minimizing problems and risks are rated more highly than those spent handling crisis situations. • Potential and real risks are handled in an integrated fashion, which includes dealing equally well with the business communication, legal and scientific related aspects. • Product Stewardship is not just an activity of a small team of specialists. It is in the mind of the management and of every employee. Product Stewardship: Guiding Principles 2 © 2002 Ciba Specialty Chemicals Inc.
  4. 4. Product Stewardship requires a cross-functional approach but cannot be achieved by these Guiding Principles alone. This document defines what Ciba adheres to, its objectives, nec- essary processes and its commitment to continuous improvement. 2 Business benefits Business benefits achievable through the successful application of Product Stewardship in- clude: • Enhanced reputation with customers, employees, the public and within indus- try • Anticipating and meeting new innovative market demands for environmentally sustainable products • Systematic identification of product risk at the earliest opportunity and manag- ing it through the value chain • Reduced product liability and the likelihood of adverse issues developing. • Creating competitive advantage • Closer and sustainable relationships with suppliers and the value chain • Allowing problems to be prioritized and dealt with efficiently, while making the best use of available resources • Providing a strong basis to respond to public and regulatory pressure and avoid discrimination and de-selection of products 3 Scope These Guiding Principles are binding for all Segments, Regions and Support functions within Ciba. Country or regional organizations must play their part in delivering Product Stewardship, taking into account local legislation, industry best practice and differing uses or culture. These Guiding Principles cover all product-related aspects, services and all busi- ness processes associated with them. Where applicable, these principles also refer to the Leadership Process. While the scope of Product Stewardship is wide, it should be noted that other Ciba or in- dustry related EHS aspects, e.g. waste management, effluent treatment, site-specific mat- ters etc, are covered in related Guidelines Product Stewardship: Guiding Principles 3 © 2002 Ciba Specialty Chemicals Inc.
  5. 5. 4 Principles to be followed The ownership of Product Stewardship as a cultural and strategic element lies with the Business Segments, supported by the Regions and Group Services. Group EHS proposes appropriate processes and guidance to help the Segments implement Product Stewardship programs in a systematic manner. The owners of the business processes; Innovation, Supply Chain and Sales & Marketing further contribute by identifying the relevant risks and opportunities from their perspective. Through the leadership process and networking, a culture of commitment to Product Stewardship is thus created. Product Stewardship: Guiding Principles 4 © 2002 Ciba Specialty Chemicals Inc.
  6. 6. Bearing in mind the scope of Product Stewardship, i.e. covering the whole life cycle, some of the basic principles can be broken down as follows, to show relevance to each function playing a part in the process. The list, however, is not meant to be exhaustive and may be added to depending on Regional needs and where each Segment sees its main risks. Reducing the risks themselves involves cross-functional teamwork 4.1 LEADERSHIP AND ACCOUNTABILITY • Management demonstrates that EHS issues rank amongst the highest priorities and maintains a commitment to continuous improvement. • Each Segment defines its Product Stewardship plan with appropriate targets and per- formance measures. These are reviewed at least annually to maintain continuous im- provement by the Segment Leadership team. Performance measures are broken down to annual employee target setting. • Appropriate systems and procedures to manage risks throughout the product life cycle are developed and implemented. These may be based on a Product/Application Profile for each product or product group, which summarises the product’s hazards, justifica- tion for classification & labelling, assessment of employee and customer exposure and agreed end-uses. • Education and training is provided for employees, and also customers where appropri- ate. Scope is related to job function, with the objective of safe development, manufac- ture, storage, handling, transport, use and disposal of products. • Communications with employees and the public are open, honest, anticipating and re- spond to their concerns about the potential hazards and impacts of products. • Product Stewardship principles are applied to all activities and regions in which the Business is involved. Businesses comply with all local EHS legislation and participate proactively in the development of local laws and regulations in all countries in which the Company has business activities. • Product Stewardship is an integral part of the business culture and business proc- esses. • Product Stewardship is fundamental to creating added customer value. 4.2 INNOVATION, PS&R • The Businesses’ products and services are designed and developed to meet customer needs and to minimise EHS impacts. • Information on the potential adverse EHS effects of products and their uses is estab- Product Stewardship: Guiding Principles 5 © 2002 Ciba Specialty Chemicals Inc.
  7. 7. lished and maintained to enable assessment and subsequent reappraisal of any poten- tial risks. • Risks from reasonably foreseeable uses and misuses of products are evaluated and periodically monitored. Controls are implemented to prevent product misuse. • Before existing products are released for new end-uses, the Segment PS&R function checks the environmental and toxicological risk assessments for relevance and the appropriate level of completeness, as well as the regulatory status. Recommendations are made to the Segment management in support of the overall decision to pursue a new end-use. • For every Segment, the Innovation Process as described in the Management System documentation including Product Stewardship aspects is adhered to. R&D managers are responsible for ensuring compliance. • For every new product, the necessary safety and environmental information is gener- ated, including a detailed chemical analysis. • Appropriate risk assessments are established for new products and new applications. • Where appropriate, Life Cycle Assessment projects are conducted for products and/or applications. 4.3 PURCHASING • Purchasing should collaborate with Suppliers of goods and services to understand and to help improve their own EHS standards and to foster continuous improvement. Such considerations should be included in purchasing policies and the decision-making process. • When several sources of raw materials and components are available, preference should be given to suppliers who can provide suitable and sufficient chemical, environ- mental, safety and regulatory information. Supplier selection should take this and other factors into account. 4.4 MANUFACTURING • Improved processes for waste minimisation, recovery, recycling and disposal of prod- ucts are continuously developed. • Ciba EHS Guidelines are part of the selection criteria for contract manufacturers. • All proposed process changes likely to affect the EHS assessment of the product must be reviewed by Product Management and PS&R, prior to implementation. Such Product Stewardship: Guiding Principles 6 © 2002 Ciba Specialty Chemicals Inc.
  8. 8. changes are documented. 4.5 SALES & MARKETING • Businesses provide appropriate information and assistance to customers to foster safe storage, handling, effective use and disposal of products. Feedback on customer use and misuse of products, as well as any health related issues or environmental inci- dents related to Ciba products is communicated to local management/PS&R. • Marketing and account managers receive adequate training in Product Stewardship such that, working closely with their local PS&R colleagues, they are able to respond to customer enquiries. • Marketing and Sales, working closely with their local PS&R colleagues, keep track of all-end uses applied by the value chain downstream. They seek the expert support of PS&R and Legal in case of doubt. When end uses are identified as unsuitable, they are either not started or discontinued, or additional data is generated as a basis for a final decision. This applies also to all cases where different Business Segments or Lines sell the same product to different customer industries. 4.6 SUPPLY CHAIN • Contract distributors are selected to conform to Ciba EHS Guidelines. Training is provided where needed and records maintained. Product Stewardship: Guiding Principles 7 © 2002 Ciba Specialty Chemicals Inc.
  9. 9. 5 Implementation, review and performance measure- ment Key to Product Stewardship is the targeted assessment of risk. In this way, resources can be best focused on the main risks. In this step-wise process, the resulting actions to re- duce risk are implemented according to their relevance to the Segments involved. The im- plementation of Product Stewardship can be seen as following a cycle of; assessing the main potential risks, defining plans to reduce these and then - reviewing and improving as needed and as appropriate for the business and the risks involved. The risks will naturally vary depending on the hazards of the products, their uses, the customers and Regions in- volved. Existing business procedures within Segment Quality Management Systems should be suitably enhanced to include Product Stewardship aspects. Product Stewardship: Guiding Principles 8 © 2002 Ciba Specialty Chemicals Inc.
  10. 10. As shown above, each Segment defines its own Product Stewardship plan with appropriate targets and performance measures, which are reviewed at least annually by the Segment Leadership Team. While the Product Stewardship plan is driven by each Segment, the Regions and Group Services need to contribute to both the target setting and implementation. As the process develops, there may be a need for organisational changes as appropriate. Effort is also made to address specific chemical or risk issues which may affect all or several Segments. It is a learning process, -Regional Product Stewardship programs are to be encouraged, but networking and sharing of experiences are also important, both for consistency across the Company and for continuous improvement. Product Stewardship action plans should be aligned with or form a part of the Strategic or other Business Plans of the Company. 6 Enactment These Guiding Principles were developed by the Global PS&R Core Team and Group EHS, in consultation with the key stakeholders and approved by the Executive Committee on 21st October 2002. A. Meyer H.U. Müller Product Stewardship: Guiding Principles 9 © 2002 Ciba Specialty Chemicals Inc.