OAD 1117 Syllabus
                      Business Communication
                            Spring 2009

Course Description...
6. Given a business communication scenario, students will use
      communication principles when preparing and delivering...

There are quizzes posted for each chapter. Quizzes may be taken as many times
as you like before the published de...
submission of assignments. Active participation helps you do well on the tests
and thus in the course.

Any student who fa...
Tests                   900 points                   36%
Totals                 2500 points                  100%

ADA Po...

Attendance in a web course is shown by timely submission of assignments.
Failure to submit the complete...
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OAD 1117 Syllabus Business Communication Spring 2009


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OAD 1117 Syllabus Business Communication Spring 2009

  1. 1. OAD 1117 Syllabus Business Communication Spring 2009 Course Description A course focusing on the importance of developing good oral and written communication skills. Topics include verbal vs. nonverbal communication, cultural impact on communication, the writing process and techniques, communicating in the professional environment, writing effective correspondence, and formal reports with assignments to help improve writing, listening, nonverbal, and speaking skills. Prerequisites: OAD 1100, OAD 1116, and AIS 1181 Course Outcomes Upon successful completion of the course, students will: 1. Apply the principles of communication appropriately in written and oral communication in a professional setting. 2. Format documents to meet style requirements of a work situation. 3. Write business messages using effective practices specific to the goal of that instance of communication. 4. Analyze a communication need and make decisions about the appropriate communication channel. 5. Use communication skills appropriate to seeking a job. 6. Use communication skills in presentations. Course Competencies 1. Given a model of communication, students will analyze a moment of communication to identify key components of model. 2. Given a model of communication, students will analyze a moment of miscommunication to determine deficiencies in the communication instance. 3. Given a business communication need, students will demonstrate the three-step planning process in preparing appropriate communication. 4. Given a model of communication, students will use communication skills appropriately in meetings, by telephone, electronically in the work environment, as team members and when preparing written business communication. 5. Given text, students will format business documents according to a style manual. Documents prepared will include: a. Email with attachment b. Memo c. Letter with enclosure(s)
  2. 2. 6. Given a business communication scenario, students will use communication principles when preparing and delivering: a. Goodwill business message: letter, email or memo b. Sales/persuasive message: letter, email, and memo c. Bad news/negative message: letter, email, and memo d. A short business report e. A personal resume 7. Given a job application and interview scenario, students will utilize communication model principles when preparing and delivering: a. Letter of application b. An interview thank-you letter/email c. A resume 8. Given a topic, students will prepare and deliver a business presentation. Textbook and required materials 1. Essentials of Business Communication 7th edition, by Mary Ellen Guffey, ISBN: 0324313926 published by Cengage Publishing 2007. 2. Students will need access to Microsoft Word 2007. All assignments which must be submitted as a document should be submitted in Microsoft Word 2007. Other files will not be graded. 3. File storage. Students will need a way to store each week’s files as they are completed. A thumb drive with 256 MB should be sufficient. Once files are submitted for grading, they can be deleted. 4. A highlighter to use while reading. Course Activities Tests Tests are a combination of objective (multiple-choice/true-false, short-answer) questions and writing/formatting business documents which are submitted as a WORD file. All tests are taken in a NSCC test center. They are taken without notes or other aids. Allow about 2 hours for each test. Take photo ID as you will need to show it to test center personnel. Tests not taken by the deadline are assigned a grade of zero. Assignments Several chapters conclude with an assignment to prepare a document. Assignments not turned in by the deadline are assigned a grade of zero.
  3. 3. Quizzes There are quizzes posted for each chapter. Quizzes may be taken as many times as you like before the published deadline. Your highest score for each quiz will be used when calculating your grade. Quizzes are not available once the deadline is passed. Quizzes are a good way to judge your understanding of the material in each chapter. Quizzes not taken are assigned a grade of zero. Group Projects Business professionals and employers of NSCC graduates report that employees need to have the skills necessary to work as a member of a team. In our global economy work teams are often spread across a distance. To help prepare students to be team members in professional settings, a requirement of this class is to participate as a team member in preparing a research paper. All students will be assigned to a group and will work with the group as a team member or leader. You will use email to communicate with your team members. Details of the paper and topic will be posted later. The teacher will assign groups based on geography. A presentation is required as part of the group's report. Weekly Discussions Learning research shows discussion helps students personalize and learn course concepts. Each week students will respond to a discussion prompt. The response earns points toward the course grade. The grade is not a grade of a student's ideas. The grade gives a student feedback on the communication skills used in preparing the discussion response. Students are expected not only to prepare a response but to respond to at least one other student's post in order to earn full credit. Missing discussion contributions will be assigned a grade of zero. Discussions have cut-off dates and will not be available after the posted deadline. See the Course Grading Plan page in the Content area to see the points available in each category of assignment discussed above. Attendance Nashville State is committed to providing a quality educational experience that helps students acquire skills and though-processes that enhance a student's employability. We believe that class attendance and participation is vital to building those skills and thinking abilities. In a ground class, participation is judged by class attendance. In this web-course, participation is judged by
  4. 4. submission of assignments. Active participation helps you do well on the tests and thus in the course. Any student who fails to submit all assignments (quizzes, discussions, assignments) due in a week will be considered non-participating for that week. Two cumulative weeks of non-participation will result in the assignment of a grade of WF for the course. A WF is treated as an F when the students GPA is calculated. Late work is not accepted. This is my gift to you. Students, who are too busy or too stressed to do one week's work, generally are doubly stressed to make up a week while also completing the current week's assignments. Assignments are turned off (to submission) on the due date and will not be extended. All assignments and quizzes are available on the first day of class. Please work ahead. Assignments completed early are counted as participation in the current week. Grading Plan This chart shows the breakdown of numerical averages required for each letter grade. Grading Scale: A 90 - 100% 2250 to 2500 points B 80 - 89% 2000 to 2249 points C 70 - 79% 1750 to 1999 points D 65 - 69% 1625 to 1749 F under 65% 1624 and below This class requires completion of a variety of course activities to support the development of the competencies described in the syllabus. Here are the categories of course activities and their contribution to the calculation of the course grade: Total Available Percentage of Final Type of Activity Points Course Grade Weekly 390 points 15.6% Discussions Chapter Quizzes 170 points 6.8% Chapter 700 points 28% Assignments Group Project 340 points 13.6%
  5. 5. Tests 900 points 36% Totals 2500 points 100% ADA Policy: Nashville State Community College complies with the Americans with Disabilities Act. If you wish to request any accommodation(s) for this class, please notify the instructor as soon as possible. The Student Disability Services office is located in D-26 and their phone number is 353-3721. Academic Dishonesty From the NSCC Student Handbook Any form of academic dishonesty, cheating, plagiarizing, or other academic misconduct is prohibited. Plagiarism may result from: (1) failing to cite quotations and borrowed ideas, (2) failing to enclose borrowed language in quotation marks, and (3) failing to put summaries and paraphrases in your own words (A Writer's Reference 331). Academic dishonesty may be defined as, but is not limited to, intentionally trying to deceive by claiming credit for the work of another person, using information from a web page or source without citing the reference, fraudulently using someone else's work on an exam, paper, or assignment, recycling your own work from another course, purchasing papers or materials from another source and presenting them as your own, attempting to obtain exams/materials/ assignments in advance of the date of administration by the instructor, impersonating someone else in a testing situation, providing confidential test information to someone else, submitting the same assignment in two different classes without requesting both instructor's permission, allowing someone else to copy or use your work, using someone else's work to complete your own, altering documents, transcripts or grades, and forging a faculty/staff member's signature. (Student Handbook page 11) In addition to other possible disciplinary sanctions that may be imposed through regular college procedures as a result of academic dishonesty the instructor has the authority to assign an F or a Zero for the exercise, paper, or examination or to assign an F for the course. (Student Handbook page 11) If a student believes that he/she has been erroneously accused of academic dishonesty and if his/her final grade has been lowered as a result, the student may appeal the case through the appropriate college grade appeal procedures. (Student Handbook page 11)
  6. 6. ATTENDANCE POLICY Attendance in a web course is shown by timely submission of assignments. Failure to submit the complete list of required assignments in any week is considered lack of attendance. Attendance in a ground course is shown by class attendance for the entire class period. Four class meetings may be missed without attendance consequences applied to your grade. Missing more than four class meetings hours may, at the instructor’s discretion lower your grade. Absences are counted from the first scheduled meeting of the class. The instructor is required to process an administrative withdrawal (WF) for any student who fails to participate and/or attend class. It is to your advantage to participate fully in the class and keep the instructor informed of the reasons for any absence and your plans for returning to class. A WF is treated as a grade of F when a student’s gpa is calculated. INSTRUCTOR CONTACT INFORMATION Office No.: C-354-C Phone: 353-3720 Email: Karen.Kendrick@nscc.edu