OAD 1117 Syllabus Business Communication Spring 2009
OAD 1117 Syllabus
A course focusing on the importance of developing good oral and written
communication skills. Topics include verbal vs. nonverbal communication,
cultural impact on communication, the writing process and techniques,
communicating in the professional environment, writing effective
correspondence, and formal reports with assignments to help improve writing,
listening, nonverbal, and speaking skills. Prerequisites: OAD 1100, OAD 1116,
and AIS 1181
Upon successful completion of the course, students will:
1. Apply the principles of communication appropriately in written and oral
communication in a professional setting.
2. Format documents to meet style requirements of a work situation.
3. Write business messages using effective practices specific to the goal of
that instance of communication.
4. Analyze a communication need and make decisions about the appropriate
5. Use communication skills appropriate to seeking a job.
6. Use communication skills in presentations.
1. Given a model of communication, students will analyze a moment of
communication to identify key components of model.
2. Given a model of communication, students will analyze a moment of
miscommunication to determine deficiencies in the communication
3. Given a business communication need, students will demonstrate the
three-step planning process in preparing appropriate communication.
4. Given a model of communication, students will use communication skills
appropriately in meetings, by telephone, electronically in the work
environment, as team members and when preparing written business
5. Given text, students will format business documents according to a style
manual. Documents prepared will include:
a. Email with attachment
c. Letter with enclosure(s)
6. Given a business communication scenario, students will use
communication principles when preparing and delivering:
a. Goodwill business message: letter, email or memo
b. Sales/persuasive message: letter, email, and memo
c. Bad news/negative message: letter, email, and memo
d. A short business report
e. A personal resume
7. Given a job application and interview scenario, students will utilize
communication model principles when preparing and delivering:
a. Letter of application
b. An interview thank-you letter/email
c. A resume
8. Given a topic, students will prepare and deliver a business presentation.
Textbook and required materials
1. Essentials of Business Communication 7th edition, by Mary Ellen
Guffey, ISBN: 0324313926 published by Cengage Publishing 2007.
2. Students will need access to Microsoft Word 2007. All assignments which
must be submitted as a document should be submitted in Microsoft Word
2007. Other files will not be graded.
3. File storage. Students will need a way to store each week’s files as they
are completed. A thumb drive with 256 MB should be sufficient. Once files
are submitted for grading, they can be deleted.
4. A highlighter to use while reading.
Tests are a combination of objective (multiple-choice/true-false, short-answer)
questions and writing/formatting business documents which are submitted as a
All tests are taken in a NSCC test center. They are taken without notes or other
aids. Allow about 2 hours for each test. Take photo ID as you will need to show it
to test center personnel. Tests not taken by the deadline are assigned a grade of
Several chapters conclude with an assignment to prepare a document.
Assignments not turned in by the deadline are assigned a grade of zero.
There are quizzes posted for each chapter. Quizzes may be taken as many times
as you like before the published deadline. Your highest score for each quiz will
be used when calculating your grade. Quizzes are not available once the
deadline is passed. Quizzes are a good way to judge your understanding of the
material in each chapter. Quizzes not taken are assigned a grade of zero.
Business professionals and employers of NSCC graduates report that employees
need to have the skills necessary to work as a member of a team. In our global
economy work teams are often spread across a distance.
To help prepare students to be team members in professional settings, a
requirement of this class is to participate as a team member in preparing a
research paper. All students will be assigned to a group and will work with the
group as a team member or leader. You will use email to communicate with your
team members. Details of the paper and topic will be posted later. The teacher
will assign groups based on geography. A presentation is required as part of the
Learning research shows discussion helps students personalize and learn
course concepts. Each week students will respond to a discussion prompt. The
response earns points toward the course grade. The grade is not a grade of a
student's ideas. The grade gives a student feedback on the communication skills
used in preparing the discussion response.
Students are expected not only to prepare a response but to respond to at least
one other student's post in order to earn full credit.
Missing discussion contributions will be assigned a grade of zero. Discussions
have cut-off dates and will not be available after the posted deadline.
See the Course Grading Plan page in the Content area to see the points
available in each category of assignment discussed above.
Nashville State is committed to providing a quality educational experience that
helps students acquire skills and though-processes that enhance a student's
employability. We believe that class attendance and participation is vital to
building those skills and thinking abilities. In a ground class, participation is
judged by class attendance. In this web-course, participation is judged by
submission of assignments. Active participation helps you do well on the tests
and thus in the course.
Any student who fails to submit all assignments (quizzes, discussions,
assignments) due in a week will be considered non-participating for that week.
Two cumulative weeks of non-participation will result in the assignment of a
grade of WF for the course. A WF is treated as an F when the students GPA is
Late work is not accepted. This is my gift to you. Students, who are too busy
or too stressed to do one week's work, generally are doubly stressed to make up
a week while also completing the current week's assignments. Assignments are
turned off (to submission) on the due date and will not be extended. All
assignments and quizzes are available on the first day of class. Please work
ahead. Assignments completed early are counted as participation in the current
This chart shows the breakdown of numerical averages required for each letter
A 90 - 100% 2250 to 2500 points
B 80 - 89% 2000 to 2249 points
C 70 - 79% 1750 to 1999 points
D 65 - 69% 1625 to 1749
F under 65% 1624 and below
This class requires completion of a variety of course activities to support the
development of the competencies described in the syllabus. Here are the
categories of course activities and their contribution to the calculation of the
Total Available Percentage of Final
Type of Activity
Points Course Grade
390 points 15.6%
Chapter Quizzes 170 points 6.8%
700 points 28%
Group Project 340 points 13.6%
Tests 900 points 36%
Totals 2500 points 100%
Nashville State Community College complies with the Americans with Disabilities
Act. If you wish to request any accommodation(s) for this class, please notify the
instructor as soon as possible. The Student Disability Services office is located in
D-26 and their phone number is 353-3721.
From the NSCC Student Handbook
Any form of academic dishonesty, cheating, plagiarizing, or other academic
misconduct is prohibited.
Plagiarism may result from: (1) failing to cite quotations and borrowed ideas, (2)
failing to enclose borrowed language in quotation marks, and (3) failing to put
summaries and paraphrases in your own words (A Writer's Reference 331).
Academic dishonesty may be defined as, but is not limited to, intentionally trying
to deceive by claiming credit for the work of another person, using information
from a web page or source without citing the reference, fraudulently using
someone else's work on an exam, paper, or assignment, recycling your own work
from another course, purchasing papers or materials from another source and
presenting them as your own, attempting to obtain exams/materials/
assignments in advance of the date of administration by the instructor,
impersonating someone else in a testing situation, providing confidential test
information to someone else, submitting the same assignment in two different
classes without requesting both instructor's permission, allowing someone else to
copy or use your work, using someone else's work to complete your own, altering
documents, transcripts or grades, and forging a faculty/staff member's signature.
(Student Handbook page 11)
In addition to other possible disciplinary sanctions that may be imposed through
regular college procedures as a result of academic dishonesty the instructor has
the authority to assign an F or a Zero for the exercise, paper, or examination or
to assign an F for the course. (Student Handbook page 11)
If a student believes that he/she has been erroneously accused of academic
dishonesty and if his/her final grade has been lowered as a result, the student
may appeal the case through the appropriate college grade appeal procedures.
(Student Handbook page 11)
Attendance in a web course is shown by timely submission of assignments.
Failure to submit the complete list of required assignments in any week is
considered lack of attendance.
Attendance in a ground course is shown by class attendance for the entire class
period. Four class meetings may be missed without attendance consequences
applied to your grade. Missing more than four class meetings hours may, at the
instructor’s discretion lower your grade. Absences are counted from the first
scheduled meeting of the class.
The instructor is required to process an administrative withdrawal (WF) for
any student who fails to participate and/or attend class. It is to your
advantage to participate fully in the class and keep the instructor informed of the
reasons for any absence and your plans for returning to class. A WF is treated as
a grade of F when a student’s gpa is calculated.
INSTRUCTOR CONTACT INFORMATION
Office No.: C-354-C