Nortel Business Communications Manager 450
A new, scalable platform that’s ideal for businesses with 30 to 250 employees
The way we do business has changed ment to deliver a robust and reliable the Business Communications Manager
substantially over recent years. VoIP platform. Supporting both IP and 450 (older technologies such as TDM
Traditional work places that relied on traditional digital technologies simulta- don’t offer the same network capabilities
paper-based transactions, hardware- neously, BCM paves the way for your or feature benefits). As the foundation
based solutions, basic computers and move from an IP-enabled to a pure IP of a tightly integrated Voice over IP
networking capabilities have evolved deployment; so that you can participate (VoIP) communications framework,
together with globalization, distributed in the benefits of the latest technologies the Business Communications Manager
workforces, electronic and web transac- while leveraging your existing invest- 450 has a lot to offer: several integrated,
tions. Companies operate much differ- ments. value-added business applications, an
ently now and the challenge is choosing IP is transforming the way we do extensive telephony feature set, advanced
a communications system that meets business — how we connect our networking, centralized configuration/
the needs of the ‘hyperconnected’ world employees, meet with our partners and monitoring and embedded security
we live in — a world in which anything engage our customers. Today’s increas- throughout. SMBs that choose to move
that can be connected gets connected. ingly mobile and dispersed workforce towards an IP platform will benefit from
This new paradigm will continue to demands flexible and fully-integrated proven efficiencies in network opera-
accelerate, leading to more complex and communication solutions. These solu- tions and productivity gains fueled by
diverse business environments that will tions can only be delivered by a truly better collaboration and reduced time
demand more bandwidth, sophisticated converged voice and data network, like to decision. However, above all, SMBs
networks, applications and services.
Faced with these challenges, how can
you maintain your competitive advan-
tage and still deliver the high-quality
services your customers have come
to expect? The answer: Nortel’s new
Business Communications Manager
450 (BCM450) — the latest addition
to Nortel’s award-winning, widely-
deployed BCM portfolio.
Designed specifically for small and
medium-sized businesses (SMBs),
Nortel’s Business Communications
Manager 450 leverages 10 years of
industry-leading software develop-
choosing an IP platform can expect higher
customer satisfaction achieved by greater Did you know?
accessibility and enriched service experiences. You can switch from a Norstar to the Business Communications Manager
platform and keep up to 70 percent of your investment (telephony equip-
If you are currently a Norstar Modular ment, phones, fiber trunk modules and station modules).
Integrated Communications System (MICS)
customer, now is the time to make the
Two things that go hand • Centralizing and simplifying admin-
switch to Business Communications
in hand with the Business istration, configuration and manage-
Manager 450 and start converging your
Communications Manager ment across your multiple sites with the
voice and data into one integrated IP
450 — accelerating Nortel Network Configuration Manager
communications network. By supporting
your business and saving (NCM).
a hybrid (mixed) deployment, the Business
you money! • Template-based sets provisioning makes
Communications Manager 450 lets you
easily transition from digital to pure IP — The Business Communications Manager it easier to program phones by reusing
without a complete infrastructure over- 450 offers powerful applications and existing profiles across a network of
haul. In fact, the Business Communications features that reduce operating costs, Business Communications Managers,
Manager 450 is capable of extending enhance employee productivity and dramatically reducing your phone set-
beyond the MICS capacity of 224 digital increase customer satisfaction. Let’s up time by more than 50 percent.
sets to accommodate the needs of any have a closer look at how the Business
• Taking advantage of the system reset
IP or digital mix of up to 300 users. Communications Manager 450 can help
function to enable system restoration
In addition to the capital savings, by increase operational efficiencies by:
to the default factory setting using a
supporting the digital phones and a • Moving to VoIP and saving up to 40 simplified reset logic.
similar telephony feature set, with percent on wide area network costs;
• Consulting the comprehensive suite
Business Communications Manager securely transmit voice and fax calls
of technical guides, developed using
there is no incremental end-user training while avoiding long distance charges
the Modular Task-Based Information
required. This helps make the migration and capitalizing on advanced applica-
(MTBI) standard, when executing
to IP simple and affordable. tions and conferencing capabilities.1
procedures in the operation of your
Source: Nemertes Research
Business Communications Manager.
Why choose Business Communications Manager 450?
High capacity: Supports up to 100 users with the base model — any mix — and up to 300 users with the new
pluggable Capacity Expansion Card (CEC).
Operability: Several significant operability enhancements build upon a solid foundation established by the Business
Communications Manager 50 Release 3.0. Some of the key improvements include new capabilities for Business
Element Manager that make the initial installation and ongoing management easier, new GUI-based System Reset
and Reboot Optimization functions, and a comprehensive task-based Troubleshooting Guide for all
operations on the Business Communications Manager system.
Simplified hardware platform: New Business Communications Manager hardware components, including the
Base Function Tray (BFT), Chassis Interface Board (CIB) and Capacity Expansion Card (CEC), simplify installation,
connectivity and expandability.
Unified communications features: Impressive suite including Unified Messaging, Message Forwarding, Computer
Telephony Integration (CTI), Intelligent Contact Center (ICC), Meet-Me Conferencing (MMC) and interoperability with
third-party applications. Studies have shown impressive results from unified communications implementations:2
> 178% return on investment > 30% reduction in mobile costs
> 20% reduction in conferencing costs > 18% increase productivity 2
Source: Nortel Studies
Enhance employee productivity
Secure remote Internet access and VoIP, Going greener…
and enhanced ‘near the office’ mobility In an ongoing commitment to reduce carbon footprint and also
enable users to stay in touch anytime to reduce Total Cost of Ownership, Nortel continues to enhance
they’re away from their desks. its products to minimize overall power consumption. What’s good
Increase revenues and business for business can also be good for the environment. The Business
Take advantage of optional Intelligent Communications Manager 450 enables anywhere-anytime commu-
Contact Center (ICC) and self-service nications, reducing the need for employee travel, office space and
voice menu applications (i.e., automated energy consumption. In fact, based on published power consumption
attendant) that make it easier and more data, our solution saves you at least 40 percent on energy costs
enjoyable for customers to do business versus the competition. Check out what Nortel is doing to make
with you. Whether a virtual or dedicated the business world greener — visit nortel.com.
contact center, ICC allows profes-
sional, efficient call handling to enable
your business. Skills-based routing, for
example, sends callers promptly to the Unified Messaging when a voice or fax message arrives in a
agent most qualified to help them. Business Communications Manager subscriber’s voice mailbox. There is also
450 consolidates voice, fax and email an option to attach a compressed WAV
Business Communications messages onto users’ PCs, laptops or file to the forwarded email, so the user
Manager 450: Get ready PDAs, and manages them through one can play the voice message or display the
for flexibility and scalability standard application such as Microsoft fax message on the destination device.
The Business Communications Manager Outlook or IBM Lotus Notes. This It’s flexible to use with a wide variety
450 base offering provides ample means that important messages are sent of email clients and PDAs. It removes
capacity to meet the growth require- and received regardless of terminal or unnecessary long distance charges when
ments of most small and medium-sized device — a real timesaver and produc- retrieving messages. Most of all, it’s
businesses. By adding the Capacity tivity booster. simple to install, use and maintain with
Expansion Card (CEC), the Business no add-on client software or firmware
Communications Manager 450 expands required. This feature can be acti-
up to 300 users with trunk capacity and Message Forwarding3 adds yet another
vated with the existing BCM Unified
interfaces to effectively support a variety powerful unified communications capa-
Messaging authorization codes.
of applications and global networking bility to the Business Communications
demands. The number of confer- Manager, enabling employees to stay Meet-Me Conferencing
encing ports also scales in line with the connected to customers and each other Reduce your conferencing expenses by
maximum supported users. What does while on the move. With Message 30 percent with Meet-Me Conferencing,
this mean for your organization? A Forwarding, text emails are forwarded eliminating the need for external services.4
simple and flexible solution that scales to another desktop or mobile device Parties can establish a teleconference for
as your business needs grow.
Manager provides access
to key features of unified
Business Communications Manager
provides a highly-effective platform for
customers seeking cost-effective unified
communications solutions. Applications
Will be available one to two months after BCM450
General Availability via the BCM Value Add Program.
Source: Sage Research.
Figure 1. Business Communications Manager 450
up to 120 total participants using the combination of agents and skill sets Automated Attendant
CEC, with 60 simultaneous partici- as well as advanced reporting and This always-on-duty “administrative
pants on one conference, by calling multimedia applications for maximum assistant” answers calls to your business
into a specified telephone number and customization and flexibility. with your personalized greetings and
extension at an agreed-upon time. The menu options, and routes calls to the
application includes a rich set of user Big-business applications
right people, departments or voice
controls, enabling the “chairperson” — without a big price tag
mailboxes, delivering much greater effi-
The Business Communications Manager
to start, stop, secure and control the ciency and more satisfied customers.
450 comes with hundreds of telephony
conference. This makes it ideal for larger
features and a full suite of integrated Activity Reporter
conferences, specifically those involving
applications pre-loaded “in the box” Business Communications Manager
outside suppliers or customers.
— and as your business needs evolve, 450’s flexible reporting enables you to
Computer Telephony you can easily activate more capabilities better understand and optimize your call
Integration (CTI) without having to purchase additional flows, for improved customer service,
Simple to activate, set up and manage, expensive hardware. Rich multimedia increased employee productivity and
CTI enables you to use third-party PC- applications can be activated to voice- cost savings. The basic version Activity
based applications to control telephone and chat-enable a website. These features Reporter is an on-box reporting system
services such as a click-to-call company are all orderable via simple software that provides reports on Business
directory or automatic screen “pops” with keycodes and do not require extra Communications Manager telephony
customer information when they call. hardware. data metrics (e.g., Call Accounting, Auto
Attendant Call Routing and Voicemail).
Intelligent Contact Center (ICC) Ad-hoc Conferencing
The full version is an off-box system
Through integrated Intelligent Contact Now it’s easy to get the team together
offering more advanced reporting
Center (ICC) capabilities, you can for a meeting at the spur of the moment,
capabilities and greater flexibility,
increase customer satisfaction and busi- regardless of where they’re located.
enabling you to organize information
ness productivity by directing clients Simply and efficiently initiate a tele-
the way you want.
to the right person at the right time conference call with up to 120 total
quickly. By default, when activated, the participants using the CEC, with 60 Advanced Paging Productivity
ICC has two agents and one skill set; simultaneous participants on one (APP) Pack
however, you can then order any conference, without the need for a APP Pack5 is a suite of advanced
conference operator or service. applications that can increase employee
productivity, improve customer service
and streamline business processes
— almost anywhere paging and text
messaging are used. APP Pack works
with IP and digital stations and includes
features such as One Button Paging,
One Button Text Messaging and
APP Pack is supported in North America only.
Figure 2. Solution scenario, medium/large business
Buy what you need today. Upgrade without an overhaul Easy to install.
Easily expand to what you Through standards and an “ever- Easy to manage.
need tomorrow. green” development strategy, Business Simplify system administration
Pick and choose the features Communications Manager 450 fits with integrated management
you want well in hybrid environments that tools
Since all features and applications contain a mix of analog, digital, IP Through a built-in, intuitive software
are pre-loaded onto the Business and wireless services. And since the management application, you can
Communications Manager 450 system, platform interworks with other Nortel monitor and program the entire system,
these too can be easily activated through key/PBX systems, larger Business including its many capabilities. You
the use of a simple keycode. If you’re Communications Manager systems and won’t need a PC or IP connection to
not sure which applications are right for Nortel’s portfolio of convergence call manage Business Communications
your business, Nortel makes it easy to servers, you have the flexibility to evolve Manager 450 because most functions
decide by offering a 60-day free trial your network — wherever the future can be programmed through any
for most applications. leads you. connected telephone set.
Easily manage large, certified test and proven product suite phones on all platforms, Nortel takes a
distributed networks that delivers high-speed data transfer, more strategic, longer-term approach in
If your network includes multiple secure Internet access, VPN connectivity, serving customer needs.
systems, including Business VoIP Quality of Service (QoS) and
Power over Ethernet (PoE) capabilities. Affordable, converged voice
Communications Manager 50, 200,
and data communications
400 and 450 solutions, you can manage
Support for a broad range When it comes to your communications
each of these platforms from a central
of phones needs, count on Nortel. We’ve been
location. Nortel Network Configuration
Manager helps you create and maintain Nortel has some of the most advanced delivering telephony and data systems
a centralized database of configurations IP and digital phones in the market, to service providers and enterprises for
for up to 2,000 systems. This makes and continues to evolve and expand its decades — the company that pioneered
it fast and easy to bring new systems portfolio, most recently with the new the digital revolution, reinvented busi-
online, back-up and restore information IP Phone 1200 Series. We also offer ness networking in the Internet Age, and
— whether you need to manage a small industry-leading feature integration leads the market in small and medium
or large network. across these sets. Unlike many competi- business telephony today.
tors who rely exclusively on third-party To find out more about Nortel Business
Take advantage of centralized products, have limited selection and/or Communications Manager 450, visit
applications capabilities, or do not support the same www.nortel.com/bcm450.
You can further streamline adminis-
tration by centralizing applications
for messaging and management, and
distributing these capabilities over your
IP network. In addition to cost savings,
your business also benefits from global
administration and a consistent interface
and user experience across the network.
Nortel’s data portfolio
Combining the Business
Communications Manager 450 with
Nortel’s impressive data portfolio of
Ethernet Switches (Business Ethernet
Switch 1020 or Ethernet Routing
Switch 2500), Wireless LAN Access
Points (Business Access Point 120) and
Secure/VPN Routers (Secure Router
1004 and VPN Router 1750) results in a
completely converged solution. Nortel’s
data portfolio is a standards-based,
Figure 3. BCM client portfolio overview
Digital Mobility WLAN
7430 7440 6120 6140 2210 2211 2212
IP Softphone 2050 Mobile Voice
T7406E with Headset Adapter Client 2050
Business Series Terminals IP Phone 2000 Series
2001 2002 2004 2007
T7000 T7100 T7200
IP Phone 1200 Series Expansion Modules
1210 1220 1230 12-key 18-key
IP Phone 1100 Series
1110 1120E 1140E 1100 Series IP Audio
Audio Conferencing Unit Expansion Conference
Module Phone 2033
Note: The T7000 is used primarily in EMEA (not available in North America). The T7406E is available only in North America, Mexico
and the Caribbean (except Trinidad and Jamaica). The Digital Mobility 7430 is available in North America, China and Argentina only.
Equivalent handsets include the 4135 (EMEA and Hong Kong), 4136 (Australia and New Zealand) and 7434 (South America). The Digital
Mobility 7440 is available in North America, China and Argentina only. Equivalent handsets include the 4145 (EMEA and Hong Kong),
4146 (Australia and New Zealand) and 7444 (South America).