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Multiple Uses of Unified Communications
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Multiple Uses of Unified Communications



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  • Management of Rea-ltime Topology


  • 1.
    • Unified Communications
    • Ron Quartulli
    • Westelcom Account Executive
  • 2.
    • Purpose
    • Provide an overview of Unified Communications:
    • What is Unified Communications?
    • How does it work?
    • What are the benefits?
  • 3. What is Unified Communications?
    • Definition: Unified Communications Systems converges voice, video, data and mobile applications. Customer have choices in how their communications & collaboration software is delivered, managed and maintained. Some examples include:
      • Find-me-follow-me
      • Call routing
      • Presence based communications
    06/04/10 Voicemail Cell/PDA Email Fax
  • 4. 06/04/10 How does it work?
    • Brings Together Multiple Business Communication Applications
    • Mobile Work Force
    • Home Office
    • Branch Offices to Enterprise Office
    Communication Nervous System You are in the center of the communications experience
  • 5. Real-time Dashboard 06/04/10 Unified Communications Demonstration
  • 6. What are the benefits?
    • Allows workers to leverage multiple communication mediums (i.e. Voice, email, messaging, and video)
    • Can be used to tie customers closer to vendors
    • Allows workers conduct business across multiple workplaces…
    • All your communications are available on every device and in every Microsoft office application.
    • Streamline end-user communications and increases efficiency and reduces costs.
    • When your on the road, your e-mail, calendar events & address book go with you, automatically.
  • 7. Statistics regarding the Benefits of UC
    • Organizations using Unified Communication clients saved an average of 32 minutes daily per employee because presence technology enabled staff to reach one another on the first try.
    • Use of Softphones resulted in an average savings of $1,700/mth in cell phone and long distance charges.
    • Organizations using unified messaging reported that employees saved 43 minutes per day from more efficient message management. Mobile workers saved 55 minutes per day.
    • Companies using Integrated Voice & Web Conferencing reported a 30% reduction in conferencing expenses by making Integrated Conferencing capabilities available in-house and on-network. Average savings of $2,000/mth in travel costs…
    06/04/10 Source: - Oct 2008
  • 8.
    • We defined Unified Communications as the convergence of multiple communications media.
    • We showed how Unified Communications seamlessly ties together multiple communications systems.
    • Unified Communications offers business opportunities to improve enterprise efficiency and employee productivity.
    06/04/10 Summary
  • 9.
    • Thank You!!