• Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
601
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
29
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide
  • Effective communication in the workplace has become more imperative since the industrial age because we are facing the following things: increased global competition flattened management hierarchies expanded team based management communication technology new work environments diverse workforce knowledge age - knowledge workers are paid to think not just do Therefore, we need to read, listen, speak, and write effectively
  • My goal for you at the end of this course, is that you didn’t just get “information”. Instead, we “got through” to one another. My goal is that you not only learn the “how to’s of business communication and the whys, but more importantly you learn about yourself. That you learn how you can bring the best you have to offer in all your interactions, whether they are using verbal or written communication. What and how we communicate is a reflection of who we are. I bet many of you would like to have positive, engaging experiences both in the workplace – and in life. For that to happen, requires a certain level of self awareness because then we are bringing more of who we are to every situation. Effective communication in the workplace has become more imperative since the industrial age because we are facing the following things: increased global competition flattened management hierarchies expanded team based management communication technology new work environments diverse workforce knowledge age - knowledge workers are paid to think not just do Therefore, we need to read, listen, speak, and write effectively
  • $80.00

Transcript

  • 1. 1 Introduction to Business Communication
  • 2. Business Communication Quotes
    • “ The art of communication
    • is the language of leadership.”
    • James Humes
  • 3. Communication & Technology
    • ‘ The newest computer can merely compound, at speed, the oldest problem in the relations between human beings, and in the end the communicator will be confronted with the old problem, of what to say and how to say it.”
    • Edward R. Murrow
  • 4. Thoughts on Communication
    • The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things.
    • Information is giving out; communication is getting through.
    • Sydney Harris
    • The effectiveness of the spoken word hinges not so
    • much on how people talk, but mostly on how they listen.
    • R. Nichols L. Stevens,
    • Harvard Business Review
  • 5. Module 1
    • Skills to:
    • Identify the characteristics of effective business messages
    • Begin to analyze communication situations
  • 6. Module 1 Outline
    • Why do we communicate?
    • How is business communication different?
    • What communication skills are integral to business success?
    • Will I really have to write?
    • How much does correspondence cost?
  • 7. Module 1 Outline (cont’d)
    • What makes a message effective?
    • How do I begin to analyze communication situations?
  • 8.
    • Is business communication unique?
    • It is in the way it approaches…
    • Purpose
    • Audience
    • Information
    • Organization
    • Style
    • Layout
    • Visuals
    • … getting the job done!
    Business Communication
  • 9.
    • Communication makes things happen with two audiences
    • Internal
    • Subordinates
    • Supervisors
    • Peers
    • External
    • Customers/Stockholders
    • Unions/Government Agencies
    • Press/General Public
    Communication Goals
  • 10.
    • Successful business communication will
    • Inform
    • Request
    • Persuade
    • And always it should
    • build goodwill!
    Basic Purposes
  • 11.
    • I won’t have to worry about writing because…
      • administrative staff will do all my writing and editing!
      • if I really need to communicate, I’ll write it good once and use it again and again.
      • accountants (or architects or ???) don’t need to communicate!
      • I’ll just pick up the phone.
    Workplace Writing Myths
  • 12. Writing Costs
    • What is the real cost of
    • crafting a good message?
    • $20, $40, $60, $80, $100
    • What is the real cost of
    • crafting a poor message?
  • 13.
    • Successful business messages share some things in common.
    • They are worked and re-worked
    • until they are
    • Clear
    • Concise
    • Comprehensive
    • Complete
    • Correct.
    Communication Analysis
  • 14. PAIBOC
    • P What are your purposes in communicating?
    • A Who is (are) your audiences ?
    • I What information must your message include?
    • B What reasons or reader benefits can you use to support your position?
    • O What objections can you expect your reader(s) to have?
    • C How will the context affect reader response?
  • 15. Why become a better communicator?
    • Demand is increasing for those that can communicate.
    • Good writers save:
      • Time
      • Money
      • Energy
    • Good writers create and build goodwill.
  • 16. Why become a better communicator?
    • The Conference Board of Canada lists these traits as desirable in potential employees:
    • Read and understand information regardless of the format (words, graphs, charts, diagrams).
    • Write and speak so others pay attention and understand.
    • Listen and ask questions to understand and appreciate other points of view.
  • 17. Why become a better communicator?
    • The Conference Board of Canada lists these traits as desirable in potential employees:
    • Share information using a range of technologies.
    • Use relevant, field-specific knowledge to explain ideas.