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Listening Communication 101 Movie Clips Sample
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Listening Communication 101 Movie Clips Sample

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  • 1. For more information www.creativetraining.com.au Freeing the Prisoners of Boring, Unproductive Presentations and Training Topic Area Communcication Customer Service Listening Problem Solving Speaking Effectively Sample Movie Clip from 101 Movie Clips that Teach and Train by Becky Pike Pluth Movie Title Little Miss Sunshine Distributed by Fox Searchlight Pictures, 2006 Rating G Plot Summary Little Olive Hoover dreams of winning the Little Miss Sunshine contest. Unable to afford other travel, her entire dysfunctional family piles into their Volkswagen mini-bus, along with their neuroses and problems, and begin their road trip to the contest. Along the way, they encounter several set-backs but eventually make it to Redondo Beach where Olive is able to participant in the contest. Description of the Scene The Hoovers have rushed Richard's father, heroin-snorting Edwin, to the hospital because he didn't wake up that morning. The doctor is about to enter the scene to share the news with the family that Edwin has passed away. Start Time: 52.40 End Time: 55.25 Freecall 1800 029 797 for complimentary discussion or application of any product or tip in your training or presentation
  • 2. For more information www.creativetraining.com.au Freeing the Prisoners of Boring, Unproductive Presentations and Training Discussion Questions • Did the doctor use good communication and customer service with the Hoovers ? Why or why not? • Would you have wanted Linda as your bereavement co-ordinator? Why or why not? • What did Linda do that was appropriate? Inappropriate? • Did Linda listen to Richard ? Why or why not? • Did Linda use active listening skills ? If so, what were they? If not, what was missing ? • How was Richard attempting to solve a problem? Were his solutions viable? • Is it important to have empathy and good listening skills in customer service roles? Explain. • What does "good" customer service look like? ▪ What can you do to practice good listening? • What can you do to regularly give the best customer service? From 101 Movie Clips by Becky Pike Pluth This Communication Tip is from 101 Movie Clips by Becky Pike Pluth available at thecttgroup.com online shop Freecall 1800 029 797 for complimentary discussion or application of any product or tip in your training or presentation