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  • 1. Listening and Feedback
  • 2. Listening
    • What is the difference between listening and hearing?
    • 3 sets of skills involved in listening:
      • cognitive
      • motivational
      • social
  • 3. Why is Listening Important?
    • Amount of time devoted to it:
      • 80% of each day engaged communicating
      • 50% of our communication time in a listening role
      • for students, time spent listening in class is 90%
    • A critical factor in the accomplishment of personal and professional goals.
  • 4. Importance of Listening, cont.
    • In structured and public contexts, effective listening is essential:
      • Effective listeners hold higher positions and are promoted more often.
      • Business managers rank listening as the communication skill most crucial to their jobs.
      • Students with the highest grades are usually those with the strongest listening skills.
  • 5. Reasons for poor listening:
    • physical environment
    • message
    • source
    • listener
      • unintentional barriers (fatigue, stress, lack of time)
      • intentional barriers (tuning out, wanting to be entertained, avoiding the difficult, criticizing the superficial, letting emotions take over)
  • 6. 7 types of NONLISTENING:
    • Pseudolistening
    • Stage hogging
    • Selective listening
    • Insulated listening
    • Defensive listening
    • Ambushing
    • Insensitive Listening
  • 7. To improve listening skills:
    • Take it seriously (practice and increase self-discipline)
    • Control or eliminate distractions
    • Don’t be diverted by appearance and delivery
    • Suspend judgment until hearing the full message
    • Focus your listening on the speaker’s main points & the quality of a speaker’s evidence
  • 8. Feedback
    • Praise and criticism are provided:
      • during the speech (nonverbally)
      • after the speech (applause, explicit discussion, and written comments by the instructor and peers)
    • Criticizing the speech is not criticizing the person.
    • You are responsible and accountable for the praise and criticism you provide.
  • 9. Guidelines for Providing Feedback
    • Praise first, provide suggested improvements, praise last.
    • When correcting, think in terms of options & solutions.
    • Limit ‘change’ feedback to 1 or 2 specific points the speaker can focus on.
    • Be specific, descriptive and avoid generalities.