Listening

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Listening

  1. 1. Listening and Feedback
  2. 2. Listening <ul><li>What is the difference between listening and hearing? </li></ul><ul><li>3 sets of skills involved in listening: </li></ul><ul><ul><li>cognitive </li></ul></ul><ul><ul><li>motivational </li></ul></ul><ul><ul><li>social </li></ul></ul>
  3. 3. Why is Listening Important? <ul><li>Amount of time devoted to it: </li></ul><ul><ul><li>80% of each day engaged communicating </li></ul></ul><ul><ul><li>50% of our communication time in a listening role </li></ul></ul><ul><ul><li>for students, time spent listening in class is 90% </li></ul></ul><ul><li>A critical factor in the accomplishment of personal and professional goals. </li></ul>
  4. 4. Importance of Listening, cont. <ul><li>In structured and public contexts, effective listening is essential: </li></ul><ul><ul><li>Effective listeners hold higher positions and are promoted more often. </li></ul></ul><ul><ul><li>Business managers rank listening as the communication skill most crucial to their jobs. </li></ul></ul><ul><ul><li>Students with the highest grades are usually those with the strongest listening skills. </li></ul></ul>
  5. 5. Reasons for poor listening: <ul><li>physical environment </li></ul><ul><li>message </li></ul><ul><li>source </li></ul><ul><li>listener </li></ul><ul><ul><li>unintentional barriers (fatigue, stress, lack of time) </li></ul></ul><ul><ul><li>intentional barriers (tuning out, wanting to be entertained, avoiding the difficult, criticizing the superficial, letting emotions take over) </li></ul></ul>
  6. 6. 7 types of NONLISTENING: <ul><li>Pseudolistening </li></ul><ul><li>Stage hogging </li></ul><ul><li>Selective listening </li></ul><ul><li>Insulated listening </li></ul><ul><li>Defensive listening </li></ul><ul><li>Ambushing </li></ul><ul><li>Insensitive Listening </li></ul>
  7. 7. To improve listening skills: <ul><li>Take it seriously (practice and increase self-discipline) </li></ul><ul><li>Control or eliminate distractions </li></ul><ul><li>Don’t be diverted by appearance and delivery </li></ul><ul><li>Suspend judgment until hearing the full message </li></ul><ul><li>Focus your listening on the speaker’s main points & the quality of a speaker’s evidence </li></ul>
  8. 8. Feedback <ul><li>Praise and criticism are provided: </li></ul><ul><ul><li>during the speech (nonverbally) </li></ul></ul><ul><ul><li>after the speech (applause, explicit discussion, and written comments by the instructor and peers) </li></ul></ul><ul><li>Criticizing the speech is not criticizing the person. </li></ul><ul><li>You are responsible and accountable for the praise and criticism you provide. </li></ul>
  9. 9. Guidelines for Providing Feedback <ul><li>Praise first, provide suggested improvements, praise last. </li></ul><ul><li>When correcting, think in terms of options & solutions. </li></ul><ul><li>Limit ‘change’ feedback to 1 or 2 specific points the speaker can focus on. </li></ul><ul><li>Be specific, descriptive and avoid generalities. </li></ul>

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