Listening

Listening Chapter 3

Communication Frequency

Listening Habits
Most people only listen at a 50% efficiency rate.
People usually remember about ¼ of the information they hear after two days.
Poor listening is developed through a lack of training.
Listening skills can be learned and refined.

Definitions
Hearing – the physiological process by which sound waves are received by the ear.
Listening – the act of interpreting and evaluating what is being said.

Barriers to Effective Listening
1. Physiological Barriers
Hearing problems, Rapid thought
2. Environmental Barriers
Physical distractions, message overload, channel problem

Barriers to Effective Listening
3. Attitudinal Barriers
Preoccupation, egocentrism, fear of appearing ignorant, faulty assumptions
4. Sociocultural Barriers
Cultural differences, gender differences
5. Lack of Training

How to Improve Listening
Resist distractions
Avoid fake listening
Be willing to expend energy
Prepare yourself
Take notes
Ask questions

Asking Questions
Sincere Questions
Counterfiet questions
Paraphrasing
Paraphrasing Content
Paraphrasing Intent
Paraphrasing Feeling

Types of Workplace Listening
Listening to Supervisors
Hearing instructions, assignments, and explanations of work procedures.
Listening to Employees
Supervisors spend more time listening to employees than reading, writing, or speaking.
Listening to Customers
Improves sales and profitability as well as increases repeat business

Types of Listeners
People-Oriented Listeners
Action-Oriented Listeners
Content-Oriented Listeners
Time-Oriented Listeners

Listening

by Terry34 on Jun 04, 2010

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Listening — Presentation Transcript